# Page 60 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 60 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 60 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1476-1500 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rahul S. Senior Consultant - digital strategy Internet Used the software for: 6-12 months ### "I used this as a crm tool in my previous company. Its was a smooth experience. " December 5, 2017 5.0 Monitoring sales performance, the dashboards and reports enable managers to see at a glance how their teams are doing. It's easy to dive deeper into the data to see what's going on. Pros If you are using full range of Microsoft products for managing daily work, this product would integrate them all without a hustle. Although the integration with Outlook impacts the performance significantly. Cons Users often find the system frustrating when it doesn't work - it can be slow, there's issues with it working in Edge and there are limits to the customisations available. Review Source VR Verified Reviewer Customer Success Specialist Computer Software Used the software for: 6-12 months ### "A little buggy" February 14, 2019 4.0 Overall I think it is a great product and am very happy working within it. Pros I really like the amount of information that can be stored and easily and can be seen by various departments. I like how easy it is to use. I also really like all of the automatic updates it adds without me having to manually enter my contact details with our clients. Cons When we moved over from our old product last year many of the client notes didn't move or were corrupted. This makes it hard because we now have to check for email history or through other processes. Review Source TP Troy P. Barber Internet Used the software for: 2+ years ### "Transforming Customer Relationships with Microsoft Dynamics 365 CE"" November 2, 2023 5.0 My overall experience with Dynamics 365 has been positive. It has significantly improved our customer relationship management, streamlined operations, and empowered us to provide more personalized client interactions. While there was an initial learning curve, the benefits far outweighed any challenges. Partnering with sa.global for implementation and support has further enhanced the experience, making Dynamics 365 a valuable asset for our business. Pros I liked the seamless integration of customer data and the ability to personalize client engagements the most about Dynamics 365. Cons What I liked least about Dynamics 365 was the initial learning curve and complexity of some advanced features. Review Source VR Verified Reviewer Business man Writing and Editing Used the software for: 1-2 years ### "Dynamics" May 7, 2020 5.0 This software have no problems,bugs or something.This is a great and amazing software.We everyone can very easyly use this software.Thanks. Pros This product is very easy to use.I am always use this sofware.I like this software most. Cons This is a great business facilities software. When anyone use this software at first using time he can do this very easyly use.This is very useful software for every people. Review Source VS Vikas S. Manager Education Management Used the software for: Less than 6 months ### "Review Dynamics 365" February 18, 2023 5.0 Human Resources (HR): Dynamics 365 can help businesses manage their HR functions more efficiently by providing tools for recruiting, onboarding, performance management, and employee development.Analytics: Dynamics 365 provides real-time insights and analytics, allowing businesses to make informed decisions based on current data. Pros Cloud-based: Dynamics 365 is a cloud-based software, which means users can access it from anywhere with an internet connection, making it convenient for remote work and collaboration. Dynamics 365 is a versatile and powerful software suite that can help businesses improve their operations and decision-making processes. Cons Integration Challenges: While Dynamics 365 integrates well with other Microsoft products, integration with other software or systems can be challenging and may require additional development work or third-party tools. Review Source Kasey M. Marketing Strategist E-Learning Used the software for: 2+ years ### "There are better CRMs out there" September 19, 2018 3.0 Pros East to integrate and update with other Microsoft programs. Cons The reporting functionalities are lacking, there are far superior CRMs for reporting purposes. We needed much more in-depth sales reporting for our team. Review Source VR Verified Reviewer CEO Used the software for: ### "Almost Big Data ERP + CRM" April 30, 2018 4.0 This software have the tool to be the better, I thought with big data this software can be the first but right now does not have all the tools to be. Pros I thought the main pro is integrated every data about a client in an analysis to understand more. This software increase the possibilities to engaged your client with deep analysis about how the relationship is. Cons Cost is the main con, maybe slaeforce is more simple but do the work, Dynamics need to engaged gis market with more Ohhh, until this moment does not have more Ohh. Maybe in a close future Dynamics is goin to be better than salesforce, that just to integrate with Relation Data as Exogenoues data ( Wheather, Breaking news, and something like that) Review Source Rusty C. Application Developer/Analyst Higher Education Used the software for: 2+ years ### "Dynamics for Dummies" April 13, 2017 5.0 Latest version 2016 dynamics is slick. Definite redesign from previous versions. Some better features but still lacks the reporting needs of most. Pros easy to use. offers flexibility to end users Cons cost is a bit much. And reporting needs could be better Review Source DO David O. Reviewer Computer Software Used the software for: 6-12 months ### "The best cloud-based business application platform" December 24, 2022 5.0 I enjoyed using Dynamics 365 to improve customer relationships, and make better data-driven decisions. Pros It offers a range of tools and applications that can be customized and configured to meet the specific needs of different businesses. It also has strong security and compliance features, which is important for businesses handling sensitive customer and financial data. Cons The top model needs a lot of work, including better logistical integration, quality control, and data modeling for all income streams. Review Source VR Verified Reviewer CEO Media Production Used the software for: 2+ years ### "Boocy's Review" September 8, 2019 5.0 Pros This software has helped me make better decisions and build better business and client relationships in a more efficient way. Cons There's nothing I don't like about this software except recommend it for every person. Review Source AT Amy T. Customer relationship manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "CRM review" April 11, 2022 4.0 Pros That all data is stored in one place. This provides a clear audit trail for why work was completed the way it was. Cons There are many screens to click through to get to workload Review Source SM Sura M. Data entry operator Computer & Network Security Used the software for: I used a free trial ### "Dynamics 365 is very helpful and I like this software. " March 13, 2023 5.0 I think it is one of the best software. Pros Calender management is very impact impactful feature. I like all features in dynamics 365. Cons All features are improved very well. No need to any change. Review Source VR Verified Reviewer Patent analyst Legal Services Used the software for: 1-2 years ### "One stop shop for complete CRM" November 3, 2019 4.0 Pros customization and easy to use database ease to change the appearance very well integrated with Microsoft applications quickly save data it improves user experience and helping users understand the business process each step Cons need in-depth training on advance options Can be a big problem to fix the errors wish to be cheap reporting could be a little easier Review Source MS MEHMET S. fabric buyer Textiles Used the software for: 6-12 months ### "Best Software for work" December 17, 2020 5.0 I really like to use this qualification. When an e-mail is sent from the customer, it can be sent directly from Outlook to the document, including quotes and invoices. Pros Inclusion of AppSource has been very good. We can find what we are looking for much more easily. Offline mode feature helps me keep my data. It is really essentail.. These are realy useful qualifications for me. Thank you so much for your effort and innovations! Cons It sometimes data slows down when loading but not often. I am sure it can fix easly. Review Source Ajith N. Senior Consultant Management Consulting Used the software for: Less than 6 months ### "Microsoft Dynamics for Integrated solutions" December 2, 2018 3.0 I have been into a product evaluation of Microsoft Dynamics and crosscheck the project Management and the Financial module. Pros Dynamics is for absolutely enterprise Resource Planning software, where it has facility to integrate software modules and can be managed to set workflows from start to end. The product includes most of the requirements that need to run the business in a very competitive manner and dashboards provide clear cut of the required information as per the set configurations. Dynamics is almost a ready made package to use, however necessary workflows need to be defined as per the requirements. Cons Need to depend on a third - party vendor to configure the product at the organization, whereas capabilities and expertise of the vendor need to be identified prior to start the project. It requires additional support from professionals to develop reports / advance report. Review Source VR Verified Reviewer Accountant Information Technology and Services Used the software for: 2+ years ### "Dynamics Reviews" July 24, 2019 5.0 It helps in raising invoices faster, Easy bank reconciliation. Ease at preparing financial account. Pros Financial Report Generation and Inventory Management. Cons Raising credit notes and service invoices are a bit technical using dynamics. Review Source Brad B. Technical Support Manager Computer Software Used the software for: 6-12 months ### "Dynamics - CRM Solutions for our Business" December 4, 2018 5.0 Pros Dynamics can be simply used or it can be elaborate. We started to use Dynamics for simple solutions and slowly introduced additional features and used the additional functionality. Dynamics was great for us to slowly ease into the new tool. We were able to progressively use some of the more complex features as we better learned the tool. Cons I would like to know how to better access content in regards to fully utilize Dynamics. I am sure there is content out there but I can't seem to find the good quality content. Review Source Daisy C. Research & Sales Manager Used the software for: 1-2 years ### " It is very easy to use" April 15, 2018 4.0 Pros I love. It is very easy to manage multiple clients. In the area of marketing and even the commercial I have come to sell more and in an efficient way thanks to Dynamics Cons If it's a small company, it's probably not as beneficial as a big one. Since Dynamics does not have so many tools that can help. I would also like you to take into account these small companies. Review Source VR Verified Reviewer sales Retail Used the software for: 6-12 months ### "Innovative software" July 12, 2023 4.0 Pros The built in artificial intelligence is top notch, with lots of features to choose from and great customer support. Cons The software is very hard to use and a little pricey. Review Source VR Verified Reviewer Audit Senior Accounting Used the software for: 2+ years ### "Easy to use, best on out their Little Pricey" October 6, 2020 4.0 Pros This is an unmatched piece and there literally no competition. It's easy to use, intuitive and can handle large data sets. Cons The app itself is very heavy and eats a lot of RAM in case of multiple operations. Review Source WA Wesley A. Senior Developer Information Services Used the software for: 2+ years ### "Used for Database Backend" August 15, 2019 4.0 We were able to implement an application very quickly and the user was able to be involved in the design process. Pros The objects were easy to create and design object relationships. Cons There is a bit of a learning curve just to get going with MS Dynamics. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 Our technical architecture is all Microsoft products and we felt that MS Dynamics would interface better with existing applications written in Dot Net. Review Source SS Sarah S. Owner Non-Profit Organization Management Used the software for: 2+ years ### "Makes my Computer easier to use!" December 6, 2022 5.0 Love it it makes my day easier. Pros Great for invoicing and customer management...love the online invoice. Cons There are some features that aren't needed I wish I could do away with. Review Source Kate H. Marketing and Communications Manager Performing Arts Used the software for: 1-2 years ### "Microsoft Dynamics allows my company to keep track of the interactions we have with clients." March 6, 2018 3.0 Pros Microsoft Dynamics allows my company to keep track of the interactions we have with clients - from casual conversations to closing deals. It is an invaluable tool for sales, marketing, and operations. Cons Microsoft Dynamics is not the most intuitive software. It frequently crashes and the integrations with other often-used marketing software are often glitchy. Review Source VR Verified Reviewer Business Development Manager Used the software for: 2+ years ### "Dynamics CRM highly leverages the Microsoft SQL Server Business Intelligenc" March 26, 2018 5.0 Pros Dynamics CRM can create a single view of each client based on their unique information, and user can focus on marketing efforts using intelligent list and segmentation tools. User are able to execute marketing campaigns by utilizing the analytic tools (SSAS) found in the Microsoft SQL server Business Intelligence to understand better what clients are telling. A clearer view of customers information shall drive better decision making. Cons Not very accessible at first, it's turnos out to be tricky at some point, but, you'll manage to use it in a way. Review Source CR Coletta R. Owner Used the software for: 2+ years ### "My experience with Dynamics was horrible." March 13, 2018 3.0 not really many, this was also during the time that I worked in a different company. Pros The only thing that I liked most about this software is that it was the only thing we had available to do our job at work. We were able to see what our patient's information was, as it was needed to complete the work tasks. Cons The least thing that I liked about this software, was that it always seems to shut down often, There seemed to be an issue all the time and at the worst times of a busy workplace. Actually anytime is bad for the software to shut down and not operate as it should. It was way too many issues for me. Review Source Similar Products Featured