# Page 61 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 61 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1501-1525 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria L. Finance Accounting Administrator Facilities Services Used the software for: 6-12 months ### "I use this daily and am able to get what I need and get out." March 1, 2018 4.0 Reporting is awesome. Pros I love the smart list reports. I can pull what i need as i do a lot of VLookups so it works perfect for what i need it for. Cons I wish you could edit the due dates all in one go without have to write a script for it. I find it a bit annoying that you can not press the ENTER key with out the screen closing out. Vendor File Maintenance could be much more functional and have everything accessible in one place versus having to open up 4 different screens to change or see one piece of informations. Review Source MC Maria C. Marketing Analyst Education Management Used the software for: 2+ years ### "Great tool, but a little bit disappointing" July 30, 2019 3.0 Pros I work at a university and this tool is used to gather contacts who fill out application forms and participate in the entry process. In Dynamics I can see who they are, which course they have chosen and whether they are approved or not. The forms are in the tool and we can also assemble workflows. Cons Some time ago we started using another tool and it should integrate with Dynamics. The problem is that a few years have passed and to date integration does not work very well. Analysts who took care of integration told us that Dynamics has a hard time getting integration to work properly. Review Source Jason C. Mayoral Candidate Government Administration Used the software for: 2+ years ### "Dynamics the best of both worlds" August 8, 2019 4.0 Pros Dynamics is the best of both worlds as its a CRM and a cloud based ERP combined into one product. Cons Module cost can be expensive depending how deep you go. It could go from 50-200 depending on the module. Review Source WS Wagner S. Estoquista Warehousing Used the software for: 6-12 months ### "General Business Management." March 29, 2023 5.0 Satisfaction, solved what I needed for everyday life. Pros Organization, with spreadsheets, payment dates, communication between companies, meetings, it helped me in several sectors of my business, it really helps with management. Cons Software, with few things to be changed, lives up to the proposals. Review Source AM Ashraf M. HRIS Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dynamics 365" August 11, 2023 4.0 Pros Dashboard and integration with other products. Cons last updated how to close the page and popup the currant page.. Review Source NG Natalia G. Senior Marketing Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "Works fine but could be sleeker" November 10, 2022 3.0 Pros Once you get used to it and gain experience with navigation and learn certain tools, it's pretty easy to use. It sends emails easily, the email editor feature is simple to use and you can customise/build emails nicely. Cons It's difficult to build marketing lists correctly, it's challenging to import lead enquiries to turn them into marketing lists, the overall look of the software is dated and glitchy. Review Source VR Verified Reviewer Business Development Used the software for: 1-2 years ### "Dynamics has been a robust CRM tool for me to use" October 10, 2017 5.0 Pros I like the insight tab that gets me accurate emails and phone numbers. I also like the lists function and can set up my accounts for different views. Cons IT is a bit slow to load screens. I am using Dynamics 365. Also, a lot of times the contacts in the insight tab are not up-to-date or accurate because the person has moved to a different role or company. Review Source Rocio C. Customer Support Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Our new CRM software" June 7, 2022 5.0 I started using the Dynamic 365 CRM and by the moment I find it quite useful and easy to use, so much more than previously softwares. I still don't know the APP deaply but it 's a lack of time, it is so easy to learn the working. Pros It is so easy to see all the information about a customer, everything in the same databoard and with a very friendly appereance. Cons I have used Dynamic 365 in the last months so I have not found problems by the moment, I still don't know the software deeply. Review Source BB Becky B. Software Analyst Computer Software Used the software for: 1-2 years ### "A TON of potential, and works well for the most part" January 23, 2018 4.0 It has streamlined our workflows tremendously and improved our ability to track issues from beginning to end. Pros It has the ability and potential to maintain/organize a lot of data. Also they Dynamics report option is AMAZING! It's great to be able to specify exactly what you want it to find and get it almost every time. Cons There are certain things in it that just don't make sense or could be streamlined a little more. For example, when filling out a ticket, rather than being able to tab all the way through, you have to skip around and fill in some fields and then go back up and fill in the rest. Also, Notes should be easier to add. That is the most commonly used feature so why it's hidden in a "..." under another list is just not as efficient as it could be. Review Source KS Kortne S. SR. AP SPECIALIST Marketing and Advertising Used the software for: 2+ years ### "KS Review" May 17, 2022 5.0 Overall user-friendly, not complicated, and smooth processes from point A to point B. Pros I liked most that the ease of generating invoices was fast and stress-free. Edits were easy, and saving and sending out the invoices are a breeze. Cons It has an antiquated look, which isn't visually appealing at all. Review Source DP Dhruv P. IT Manager Hospital & Health Care Used the software for: 2+ years ### "Balancing the Pros and Cons of Microsoft Dynamics 365" December 21, 2022 4.0 Pros Existing integration with Microsoft suite made the software easier to use and deploy Cons D365 is a powerful platform, but it did not offer the level of customization Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 1-2 years ### "CRM And ERP in one tool, easy to get start with Dynamics" April 30, 2019 4.0 Great to manage specific business functions like finance, sales, marketing etc. Pros It is easy to setup , install and start using. Integrated PSA modules gives a great help. Integration with other microsoft tools is easy like office 364 etc. Easy to customize and nice UI. Cons Mobile app can be more fast. Currently response time is too much. Faced issue while getting new updates. Review Source Amanda M. Recruitment Executive Staffing and Recruiting Used the software for: 1-2 years ### "Comprehensive product offering easy ways of customer documentation with satisfactory results" January 18, 2019 5.0 If I talk about my overall experience, I would say Dynamics 365 is the most effective, powerful and efficient software. Pros Dynamics 365 is extremely easy to start, install set up and access. Another plus point is that we can have access to all the functions quickly just by clicking or touching on it. With the help of it we can have effective decisions. What I love most about it is the way it integrates with other Microsoft tools. In order to manage different areas of business, Dynamics 365 is the best choice. Cons One of the drawbacks is that its mobile application is not good enough. It crashes frequently. Some features seem to be difficult to implement. In order to have complete command on all the features and functions, users need to have bit training of it. Review Source VR Verified Reviewer Associate Software Engineer Information Technology and Services Used the software for: 1-2 years ### "All in one" March 25, 2022 5.0 Pros Easy access to all the messages/comments of various applications at a single place. There is no need to get into each and every application to see the messages. Cons Everything is fine with this software until now. There is nothing to dislike. Review Source Gabriela S. Business Development Coordinator Business Supplies and Equipment Used the software for: 6-12 months ### "Could needs some fixes, but overall great software" July 14, 2017 5.0 I received more organization within my company. Across the board, we've seen a lot easier system management. User interface got a lot easier once we settled into the system. Have seen an increase in productivity within the team. Pros All of the different possibilities this program offers me is what I love the most! It's really revolutionized what I can do with a service and how I manage my information. It even has more information than our smaller company needs but gives us options and motivations to do so one day. Also, the insights are incredibly helpful. Review Source VR Verified Reviewer Sales Manager Internet Used the software for: 2+ years ### "Good CRM Solution" November 27, 2018 5.0 Overall it is a cost effective solution for our CRM needs Pros I can easily track my leads and opportunities within Outlook Cons Reporting doesn't seem to work well and at times the connection between CRM and Outlook fails Review Source Jake C. eCommerce Analyst Internet Used the software for: 6-12 months ### "Excellent Software for Integrated CRM/ERP" October 30, 2018 5.0 Overall excellent experience. Had to find a 3rd-party alternative for one integration we were using w/ Salesforce, but the silver lining was finding a better 3rd-party tool than what we were using in the process. Pros Having everything in one place is a huge time-saver and headache-reducer. This software is a swiss-army knife in it's field. I'm not aware of a competitor that can do everything this software can. It's not the easiest to use, but that's to be expected from such a complex program that can complete so many tasks and provides so many services in one package. Cons There are some 3rd-party integrations that do not work w/ Dynamics that so with Salesforce. You might be able to find alternatives, you might not. Before diving in, you should give it a test run or research any 3rd-party integrations you may want to use beforehand to make sure that they work and this software is right for you. Review Source DM Domenico M. Impiegato Telecommunications Used the software for: Less than 6 months ### "Dynamic 365: qualità e velocità " March 17, 2023 5.0 Pros I vantaggi sono la possibilità di gestire più programmi insieme Cons Troppo poco per dirlo al momento. vedremo in futuro Review Source John F. ICT Consultant Computer & Network Security Used the software for: 2+ years ### "One of tge Best Software Products to investin (Dynamics)" January 10, 2017 5.0 From a user's point of view, I have never found an easy software to use than Dynamics. From a technical person's point of view, I have never found a simpler software solution to deploy than Dynamics. The 'ease' in it is the big deal. Pros Easy to use Cons Cost Review Source Libio L. Analista de Sistemas Used the software for: ### "Excellent set of business applications based on the cloud that support in different areas." March 14, 2018 4.0 It offers great potential to simplify the economic activities of any company or company, while decreasing costs and increasing the agility and effectiveness of employees. Pros Being based on the cloud, you can access the system wherever, whenever, and from the device of your choice. It is a product that integrates naturally with Microsoft Office, providing the opportunity to export information to programs such as Word, PowerPoint, Excel or Outlook quickly and effectively. Eliminates the need to maintain your own servers and data centers, which also contributes to economic savings. It contains several functionalities of information analysis, allowing the decision making based on the results of the operations carried out. Cons The information in the cloud poses a risk to the company. It may not be adapted to the needs of the company. The software, its implementation and installation in the company turns out to be very expensive for its acquisition and maintenance. The high complexity of its functions is a limitation for the implementation and adaptability of the end users. Review Source VR Verified Reviewer Diseñador gráfico Design Used the software for: 1-2 years ### " Functional" August 6, 2018 5.0 All the workers could work in a very nice way and do an excellent job and meet the delivery times. Pros It is an excellent software with which you can work and thus be able to do a good job for the business. It is a very complete Software. Cons The truth is that I really liked having worked with this software. My workers took advantage of all the tools that this software offers. Review Source VR Verified Reviewer Marketing Specialist Machinery Used the software for: 6-12 months ### "Should be better" October 22, 2021 4.0 Pros I like how visual the interface is. It's easy to look at and is clean and precise. Cons There seems to be so many glitches and bugs that I stumble across that even the support team doesn't understand why it's happening or how to fix it. Review Source CF Clément F. Manager Sports Used the software for: 6-12 months ### "Dynamiser votre suivi" February 27, 2023 4.0 Pros Regroupe beaucoup de fonctions, ce qui permet de réduire les couts liés aux besoin informatiques. Cons Une fois que tous les outils sont synchronisés, il est difficile de revenir en arrière, il faut donc bien anticiper tous les besoins en amont. Review Source AL Alandra L. Assistante Computer & Network Security Used the software for: 2+ years ### "Dynamics 365, pour prendre de bonnes décisions " November 2, 2023 4.0 Pros Ce logiciel offre des solutions de gestions aux collaborateurs. Ils leur permet de prendre de bonne decision. Avec ce logiciel je n’avais plus besoin de trop réfléchir et aussi il donne l’accès à d’autres applications de Microsoft. Cons Selon moi ce logiciel présente deux inconvénients: d’une part, son Dashboard est un peu trop complexe, certains auront besoin d’apprentissage pour s’initier à ce logiciel et d’autres part je trouve que son coût est un peu élevé et avec ça certaines entreprises ne pourront pas se permettre de l’acheter faute de moyens Review Source Sukanya M. Email Marketing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Micorsoft Dynaimcs" August 29, 2019 4.0 Pros This is a good CRM for mid to large size organizations. Also, the best part that it provides the integration facility with different other systems. ClickDimensions is the best ESP pairs with it. Cons The more you customize, the system will be slower which is a problem. Also, overall I feel it takes lot of time to process data compared to other CRMs. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)