# Page 63 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 63 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1551-1575 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lawrence C. Project Manager Internet Used the software for: 1-2 years ### "The most comprehensive and extraordinary tool for all ages" May 26, 2019 4.0 Overall Microsoft Dynamics has really made my business really easy. In short it is excellent product loaded with almost all useful features. Pros Microsoft Dynamics is the great tool that keeps everything in right order due to which it can be quickly accessible in the time of need. It's ability of syncing with other programs like oracle is highly appreciable. Additionally it can be conveniently used for manipulating and editing data. It is the best replacement of salesforce. It's simple, clean and clear interface make it distinguishable as compare to other products. Cons Honestly my experience with Dynamics is incredibly wonderful. I am pleased to use this. I am more than satisfied with all its services. I do not find any negative aspect of this product. Review Source Andrei C. iOS Software Developer Computer Software Used the software for: 1-2 years ### "One of the best CRM software" October 20, 2019 5.0 We’ve been using dynamics to track information regarding our clients. So far it has been very useful Pros It’s easy to set up and it enables you to see all information regarding a product in one place. Sales, customer management, analytics and more. Cons A bit hard to customize for your specific workflow, but once you’ve done it, you have a very powerful CRM platform. Review Source II Imelle I. Virtual Assistant Import and Export Used the software for: 6-12 months ### "Dynamics 365" March 24, 2023 5.0 Very good it is an essential for our business Pros I love how I can easily use it and the interface is very user-friendly. Cons There is nothing that I dislike about Dynamics 365. It was only complicated at the beginning but once you get the hang of it you'll realize it's easily. Review Source iY ihab Y. supervisor Food & Beverages Used the software for: I used a free trial ### "very good for Companys system " October 7, 2023 5.0 very good for all kind of work system Pros easy use and very good to makes you good contacting with your team member Cons management contacting with easy use and helping in work Review Source julio A. Supervisor de Mudanzas de Talados Used the software for: 1-2 years ### "is a line of ERP and CRM software owned and developed by Microsoft, although the individual products" April 24, 2018 5.0 Microsoft Dynamics Management Reporter. Management Reporter is a financial analysis and information application. Its main function is to create a statement of income, balance sheet status of statements, financial report status and other types of financial reports Pros Dynamics formerly known by the code name «Project Green», replaced Microsoft Business Solutions, the family's previous business software company is a software for customer relationship management created by Microsoft that provides sales management, service to the customer and market capacity Cons The reports can be stored in a centralized Reporting Library along with the support files. The security of reports and files can be controlled using Windows Authentication and SQL server Review Source VR Verified Reviewer Project Manager Construction Used the software for: 2+ years ### "Microsoft" January 3, 2019 5.0 I use all programs daily. I think office as it provides all the software needed to track projects accurately Pros Functionality and versatility of programs. Cons There really isn’t anything I dislike about microsoft Review Source CD Clare D. Commercial Director Information Technology and Services Used the software for: 1-2 years ### "Overly complex beast of a solution" January 5, 2021 3.0 Managing our sales pipeline and forecast is ok- but looking around, for the money, we could get a much more ready-to-go solution for the price we pay. Suspect Dynamics is brilliant for the bigger org who can afford the professional services bill to custom-fit it for their organisation. For us, it's overkill. Pros It integrates with our O365 platform, enabling us to work from within Dynamics for emails, document storing, contact management, sales processes. Cons But it's a beast to configure to get it right for our needs. Lots of professional services which is just not feasible for the SME in my view. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Hard to learn but powerful once you do" December 10, 2018 4.0 Pros I have a love/hate relationship with Dynamics CRM. It is a powerful tool once you learn how to use it, but the learning curve can be hard! It has tons of features that are really great but it can be very challenging to figure out how to navigate the interface. Cons Hard to learn, not very intuitive and very challenging to troubleshoot. Review Source dP diego P. ict manager Consumer Goods Used the software for: 1-2 years ### "expensive tool.. but very usefull with other ms product" April 3, 2024 4.0 overall experience was successfull but a little expensive. Maybe for a single project (a fair, an event) i will buy a single app for the specific event Pros We use dynamics crm to link our erp customer and lead, that we use to manage a fair with our customer and some lead, we manage entering, exiting, print qrcodes, etc Cons little expensive for this single job, we found many useful tools but very cheaper Alternatives considered [Weeztix](https://www.capterra.com/p/151595/Eventix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Dynamics 365 we are doing business with a microsoft partner, so they sponsored this product Review Source Narada N. Assistant Manager - IT Textiles Used the software for: 2+ years ### "Modules and Stabiity" March 21, 2019 4.0 Pros we can integrate most of the modules this. Such as we can Account Payable / Receivable / Item Master / Production / HR etc. Cons Lack of stability. this might due to the network speed. Review Source Dheeraj A. Software engineer Computer Software Used the software for: 2+ years ### "Microsoft dynamics " March 23, 2019 5.0 Pros Integration with outlook Productivity improvement Easier for strategic planning Customized dashboard Cons Cost is very high There should be a trained person Web interface is required Review Source SJ Sabiq J. Project Manager & Scrum Master Information Technology and Services Used the software for: 2+ years ### "Best in the market" March 15, 2023 4.0 Pros Cloud-based solution for easy scalability and accessibility.Highly customizable and adaptable to business needs. Cons Complex setup and customization can require expert help.Some features may require additional licensing. Review Source VR Verified Reviewer 会社員 Automotive Used the software for: 2+ years ### "使いやすい" December 16, 2022 5.0 Pros 入力から使用までとても使いやすいところです Cons ソフト自体が高価なところが最も良くないところです Review Source VR Verified Reviewer Orthotics Specialist Wholesale Used the software for: 6-12 months ### "It's an okay CRM tool" November 27, 2018 5.0 It's very hard to use and although I can track accounts and leads, it's very hard to use and navigate. Pros I only like a couple things about Dynamics CRM and it's mostly good for tracking leads and accounts. I'm able to keep notes on all my leads and accounts each time I speak with them about anything involving the customer. It also has a nice contact section for assessing phone and address information quickly. Cons This software is extremely hard to use, and mostly it takes a long time to train on the program. Review Source VR Verified Reviewer Project Manager Cosmetics Used the software for: 1-2 years ### "great for MRP system " July 25, 2018 3.0 it serves it's purpose at work, its not a fancy software but does suffice Pros it is straight forward software for basic MRP and PO processing. Users don't need a whole lot of training. Cons lacks the ability to do reports or automated reports, does not have a collaborative feature with other users. too much administrative data entry. not very intuitive. Review Source AN Alberto N. Administrative Supervisor Automotive Used the software for: 6-12 months ### "To handle contacts it was sometimes so difficult " October 1, 2023 5.0 Pros it is integrated with everything microsoft 365 Cons Sometimes it is a headache to make a contact or to change some status. Review Source HD Hidayet D. Sales manager Information Technology and Services Used the software for: 6-12 months ### "Easy to use" June 29, 2021 4.0 After a good customization, it is very useful and easy to track the sales funnel and all activities. Pros It is fast and easy tool. Reports are very detailed and easy to create Cons It needs lots of customization and it cost a lot to customize. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost Review Source AA Ashley A. Marketing Analyst II Information Technology and Services Used the software for: 2+ years ### "CRM For Everyday" December 5, 2016 5.0 Microsoft Dynamics CRM is a software that makes communications between sales and marketing a seamless interaction. There are many features needed to keep track of a leads progression through the sales process. The ease of customization is a benefit my company uses on the daily. I was able to completely teach myself the ins and out of this software in a matter of a few weeks. I have been able to teach new employees to navigate and function within this software in a matter of a day. There is a lot of information provided by Microsoft that make the transition from other CRMs to this CRM an easy choice. Dynamics allows an array of users to benefit from this product. My sales team use the simplistic aspects of the software, where I find myself getting into the fine details. It fits all the needs of my company in one product. Pros Customizable, flexible, and able to easily learn Cons Duplicate detection seems to only pick up on duplicate emails. Review Source CD Colin D. Director of IT Automotive Used the software for: 2+ years ### "Dynamics 365" August 31, 2023 5.0 Overall very good value for the money. Pros Visual layouts are really well done and allow users to follow off keys to see the next steps. Cons Integration into Outlook with the App. It tends to disappear and cumbersome. Review Source SDS Shaun D S. Business Owner Used the software for: 2+ years ### "No CRM/ERP can be this easy!" December 5, 2017 5.0 Seamlessly integrates to the rest of your Microsoft licensed products. Intuitive for not only the in-house user but robust enough for the mobile folks as well! Pros Cloud based (365). Integrates with all of your current MS licenses and fairly easy to read reports! CRM is extremely intuitive and the ERP module, though it takes time to set-up depending on what you want to keep a "pulse" on but after set-up.......you'll ask yourself how you've survived this long without it! Cons It's a "bear" or "time consuming" to configure "out of the box" and Customer Service is well.......typical customer service. Review Source ME Manou E. hr assistant Management Consulting Used the software for: Less than 6 months ### "I like this software because it eases the work of 10 hour time into 1 hour. it is easy to handle." December 13, 2022 5.0 my experience is that everything seems to be very easy for me, especially in the commercial part. Pros the prospecting interface and especially that of invoicing, allows me to save time. everything is automated. Cons the only problem I encountered is that in the beginning the software was difficult to configure, once it's done, I save time. Review Source VR Verified Reviewer Digital Marketing / Sales Supervisor Industrial Automation Used the software for: 2+ years ### "Lots of customization however lacking in UX" January 18, 2019 3.0 Pros Fairly easy to customize the software to your needs. Cons Experienced lots of bugs, not very user friendly and does not look appealing compared to other softwares on the market. Review Source Youssef K. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "Easy to use CRM solution" May 1, 2020 5.0 We've been using Microsoft Dynamics for a while now, we use it mostly to track customer support cases. Our Microsoft reseller helped us customize the CRM to our needs Pros What I like the most about Microsoft Dynamics is it's ease of use, the ability to easily track open cases and generate useful reports. Cons The cost per user could be one of the few cons compared to other cloud based CRM solutions Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 The support and customization provided by local Microsoft partners was one of the main reasons for our choice. Review Source LEONORAH EVERLINE O. Business Analyst Used the software for: 6-12 months ### "My company being a medium sized one, we benefited greatly from the variety of features." May 31, 2018 5.0 This is a great product for accounts receivable, accounts payable and general ledger. it is user friendly and easily manipulated and customized to meet businesses individual and unique needs. Pros Great invoicing, contact management, expense tracking, inventory and reporting functionalities. It also provides the necessary tools to process a service dispatch function Cons The service invoices are not connected to payroll, inventory, or purchasing. There are constant bugs in the software that we have to get a third party to fix. Review Source VR Verified Reviewer Network Administrator Consumer Electronics Used the software for: 1-2 years ### "Need to migrate your outdated ERP? Consider D365" January 8, 2019 4.0 We migrated to the D365 for Finance and Operations ERP platform from an outdated ERP system. We had help from a third party integration team. We relied on a few Independent Software Vendors (ISV's) where D365 options didn't meet our requirements. The solution has been reliable. Pros It is a reliable platform that can handle core business functions. Cons Some display filtering logic needs tweaking. Review Source Similar Products Featured