# Page 65 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 65 - Is Dynamics 365 the right CRM solution for you? Explore 5810 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5810) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 65 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1601-1625 of 5810 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul M. Manager Used the software for: 6-12 months ### "Microsoft Dynamics is the best software to apply in decision making and business intelligence" June 23, 2018 5.0 Microsoft Dynamics software has assisted me in building a more admirable business intelligence and has assisted in making of substantial decisions. Pros Personally I use the Microsoft dynamics software and i like it in terms of how it assist in making strategic business decisions and on the other hand, the results are admirable in businesses. Cons I least like the way the software builds its unifying relationships in the business. More software improvements are needed. However, it has the best experience. Review Source VR Verified Reviewer Analytics Specialist Airlines/Aviation Used the software for: 2+ years ### "Dynamics is a comprehensive CRM, but is not easy to use" November 20, 2019 3.0 My overall experience with Dynamics is mixed. There's a lot you can do with it, but the poor user interface holds it back. The marketing and sales team at my company have since switched over to HubSpot which boasts a considerably smoother user experience. Pros Dynamics has a wealth of features when it comes to marketing, sales, and customer service needs. Lots of detail for contacts, accounts, marketing lists, etc. Cons Too complex! It is not a good user interface by any stretch, not user friendly and exporting a specific data-set can get very complicated, very quickly. Review Source VR Verified Reviewer Buyer Marketing and Advertising Used the software for: 2+ years ### "Great software" March 15, 2020 5.0 Pros It is very effective, easy to use.A plan that suits your needs can be put together Cons Too many updates,The software is a bit slow when some users are working on it Review Source VR Verified Reviewer Credit Analyst Banking Used the software for: 1-2 years ### "You can understand your clients with Dynamics CRM!" August 25, 2019 5.0 Wonderfull tool. Helped me a lot with my agenda and showed me how i can make more contact with my clients Pros It is easy to use and understand. It makes you really understand you clients and organize them, making your contacts more efficient. Cons It is a little complicated to understand it in the first view, but as you use it, it becames easier. Review Source HM Havah M. Virtual Assistant Management Consulting Used the software for: 6-12 months ### "Great for a Headache" June 28, 2018 2.0 Pros I imagine that this product has some powerful functionality hidden away behind the mass of ribbons and edit popups, and it can be nice to have your CRM and email system all in one tool. Cons This is by far the worst software experience I have ever had. I am obligated to use this system on a weekly basis, and I always dread that part of my day. Even basic functionality such as merging marketing lists and sending emails is hidden behind so many layers of confusing icons and buttons, and more often than not comes along with an un-foreseeable obstacle unique to the software and additional minutes of searching google for forums which answer how to circumnavigate the problem. I have a very hard time believing that any potential features would be worth the frustration and loss of time that come with the basic and essential functionality of this tool. Review Source SH Sam H. DBA Logistics and Supply Chain Used the software for: 6-12 months ### "One of the Best CRM and ERP Softwares in the Market" December 27, 2022 5.0 after 1 year of using Microsoft Dynamic 365, what has surprised our teams is the compatibility of this product. Our company works a lot with microsoft product. Now Dynamic 365 combines almost everything we have and greatly improves our working efficiency. Pros \-good price-a lot of great but reachable features from UI-clean layout-compatible with other Microsoft products Cons \-not new user friendly-limited data storage Review Source VR Verified Reviewer Team Lead, Delegate Acquisition Events Services Used the software for: 6-12 months ### "Dynamics for Finance is DYNA-myte!" October 16, 2018 4.0 Pros This software was introduced to the organization with hesitation and the reluctance to move away from our current software. The transition was easy and seamless. Our overall financial performance has increased and our supply chain has been streamlined into an effective, efficient system for our organization. Cons Training any new employee to use new software can be frustrating, on-boarding this new software took a lot longer than expected to introduce and understand. Review Source Meaghan T. Project Manager Government Administration Used the software for: 6-12 months ### "A lot of functionality but a pain to use" February 23, 2020 3.0 Overall, with Dynamics we have been able to automate processes that were paper processes before and we are betting able to track information about our clients which in turns allows us to serve them better. That part is great. The part that isn't so great is how difficult it was to get everything set up and make ongoing changes and customer support has been hit or miss. Pros Microsoft Dynamics has a lot of useful features which is why we chose to implement it in our office. Once we got everything set up we were able to start tracking data about our clients and automate many processes that had previously been done on paper. Cons It's not intuitive. Setting everything up was painful and making changes to what we've set up is painful. Because of this, getting anything changed or enhanced is slow and we've run into system bugs both when we were setting things up and as we continue to make changes. Review Source SA Steven A. Multimedia Specialist Real Estate Used the software for: I used a free trial ### "Microsoft for Sales = Dynamics365" August 11, 2023 5.0 My overall experience was great! I recommend testing Dynamics 365 and see for yourself if your business is ready to boost their sales! Pros The synchronization of all microsoft products made nurturing customer relationships a breeze for my team. We never lost any information and were able to communicate easily with everyone on the team to be up to date with changes made by another member. Cons For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the products. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Dynamics 365 The Microsoft ecosystem is powerful and a trusted company. Its CRM is very powerful and a gives your business a substantial boost. Review Source AP Alcio P. Técnico Industrial Automation Used the software for: 6-12 months ### "Gestão estratégica " April 24, 2023 4.0 Conneci ela em um trabalho da faculdade!!Achei ela completa ,porem é complicada de operar! Pros Plataforma móvel ,completa e se adapta a todas as empresas! Cons Acesso muito dificil!Precisa de treinamento para operar!E processamento de dados é um pouco lento. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Dynamics simplified our ERP" September 27, 2019 4.0 Dynamics was our daily go to software for years. It's a powerhouse of features and it's scaling was most favorable. The pure fact we could have one system to manage all of our ERP needs was really appreciated by all of our users. Pros All in one ERP solution that helped us not only minimize logins , but also maintenance, monthly bills to various vendors, but also was a one stop shop for our internal and client data. Cons Can become bloated and requires a fairly hefty capital outlay for infrastructure, setup and licensing. Can also be quite complicated. Review Source BK Berkin K. Customer Project Manager Telecommunications Used the software for: 2+ years ### "Use It With Its Out Of The Box Features But Don't Develop A Project With It" May 14, 2019 4.0 Pros It is a good CRM tool with good menus and a nice user interface. We are are customizing this product for telecom operators, personalizing it and adding new features. Microsoft Dynamics CRM is a good product on its own. It has many features including marketing, sales management and service management. Cons It is very difficult to customize and deploy the customized product because of all the dependencies it generates. It is difficult and very time consuming to make large scale changes and then integrate or deploy them to another environment. Review Source Henry G. Director Digital Marketing and Advertising Used the software for: 6-12 months ### "total integration with your workflow" October 21, 2019 5.0 We implemented it for a small client, whose entire client portfolio was an excel. Now with a much more complete system, he is happy because he has better control, even for the sales team. Pros The integration that is acquired when with the entire Microsoft package, from a server to the end-user. CRM is very complete and facilitates lead management, to be able to take them to be customers. Cons The cost is very high, but as Apple its just works would say, if your organization is large you can buy license packages. Review Source VR Verified Reviewer economist Capital Markets Used the software for: 6-12 months ### "Interesting program to use" October 29, 2022 5.0 The experience has been very gratifying since the moment I started using it, my work became much lighter. Pros What I liked the most is that with the program I can be very versatile when working because it offers me many advantages when doing my job. Cons The truth is that I loved everything because it is quite intuitive and has an easy to use support for any questions or doubts. Review Source MH Matt H. Business Owner Arts and Crafts Used the software for: Less than 6 months ### "Crm of the future" March 28, 2024 5.0 Pros Easy to use and pretty straight forward. Cons Cost is a bit high but the tools available are what's important. Review Source VR Verified Reviewer Manager, Product Marketing and Integration Education Management Used the software for: 1-2 years ### "Complete package for fraction of what you'd expect" April 30, 2018 4.0 Pros Complete package for fraction of cost from what you'd expect. The stack provides end to end support that we've used with minimal interruption to daily business. Cons Integration can sometimes be an issue since there's no support with backend purchasing. A bit more responsiveness from support team would be great. Review Source BC Bryce C. Analyst Renewables & Environment Used the software for: 6-12 months ### "Great resource for organization" December 30, 2023 5.0 great overall experience, no major complaints, will continue to use it Pros It's layout is great. Well organized, simple, easy to find categories you're looking for. Very user friendly. Cons it occasionally takes a long time to load when you have thousands of contacts and projects to sift through Review Source Mehadi Hasan M. QA Engineering - In Home Network Testing - IV Telecommunications Used the software for: 2+ years ### "Better tools compare to others" July 18, 2021 5.0 Overall its okk Pros Overall its a great tools and provides more options compare to others competitors Cons Sometimes its freeze and needs update or restart the system Review Source Julio César P. Coordinador Académico del Área de Idiomas Used the software for: Less than 6 months ### "Excellent management tool for customer relations, with cloud-based presentation. Great features." June 9, 2018 4.0 Excellent cloud support and a huge variety of third party applications available to freely use withing this package Pros I loved the fact that this product is like a broken down, individual applications version of one bigger one. It is a combined cloud-based service, highly easy to use and highly-customizable, you can also get to easily use two applications, for instance, (PowerApps and Flow). With the use of PowerApps, you have the chance of creating mobile applications, whereas with the workflow engine, you can run third-party applications. As a teacher working with my own teaching academy, Dynamics 365 let me to do tasks that include improve mobile device operations, cloud-based business apps, field service automation, increase sales, lead tracking, to name a few. This software has an incredible amount of options that aim to improve your business projects. These are altogether, some sort of a final solution. Other great feature is the support of iOS, Android and Windows Phone devices apps. One thing I loved about Dynamics is the chance of accessing these with no necessity of an internet connection, so once you can log online these changes will be automatically synced in the cloud. The apps automatically sync with other Microsoft apps such as Word, OneNote, and others, saving tons of valuable time and effort. Cons It is a highly priced product, not a lot of people will be able to actually afford per month for all the features. However, if they can, they will have access to a plethora of cool features. Review Source JDAID A. Accounting Accounting Used the software for: 2+ years ### "High Quality" June 3, 2020 5.0 It's a good software easy to use, And it's deserve Pros Easy to use Fast High Quality Worth to be the best software in this field Cons Nothing, it's a good and great software. Review Source VR Verified Reviewer Strategic Sales Analyst Consumer Goods Used the software for: 1-2 years ### "Great when you figure out how it works" September 18, 2019 4.0 Integration was fairly simple. The biggest trouble was the external aspect. Pros The desktop version of this program is fairly basic and easy to use. For a person in the office it does the job. Cons The mobile version, which we use with the sales team, is very bad. For a company with an external team, I do not recommend this program. Review Source MT Melissa T. Youth Market Director Fund-Raising Used the software for: 1-2 years ### "Dynamics 365-takes time to navigate all it's features" January 7, 2021 4.0 Overall I feel as though this software is a good option for many. Not sure it's the most user friendly, in my opinion. Pros Dynamics 365 once you become familiar with the software by using it daily, it very good. There are so many ways to access, store, and retrieve information that it's very impressive. Once you have used it and become familiar with it, it is well worth it's weight. Cons For me personally, because the software is so detailed, it can be difficult to know how to use until you have become familiar with it. It's not the kind of software where you can just logically figure out how to navigate it (not that there are many that are). Once I got the hang of it-through time and experience I grew to like it more. Review Source Craig S. Manager, Clinical Systems & QA Hospital & Health Care Used the software for: 2+ years ### "Microsoft Dynamics CRM" November 19, 2018 4.0 documentation system for end users Pros Allows non IT staff to build fields, forms, business rules etc Cons lack of color, no ability to build fields that are multi select Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "There's a learning curve with Microsoft Dynamics" December 24, 2018 5.0 I have a couple of clients that use Dynamics. Normally, I like to poke around and navigate myself, but with Dynamics clients, they have to show me how to use the software. Often times I request reports and have them navigate. Pros It's robust and should be able to handle your small business needs easily. There's lots of functionality and it's customize-able. Cons The learning curve is intense. I'm a CPA and it took me a while to figure out some of the basic functions and how to run simple reports. I struggled to find documentation, so I wish there was more documentation readily available. Review Source Joan F. Assistant Law Practice Used the software for: 1-2 years ### "I would suggest this product to any company. It is extremely user friendly." June 13, 2018 5.0 There are so many interesting features! Pros There are so many features and apps for this product. Pretty much anything you can dream up they have it or you can create it. It is also great for personal use. Cons Nothing really. They really have everything you could possibly need including making your own apps. Its amazing! Review Source Similar Products Featured