# Page 66 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 66 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 66 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1626-1650 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Muhammad S. IT manager Computer Software Used the software for: 2+ years ### "Dynamics is a Quality and user friendly software" March 6, 2019 5.0 It’s a very good software. The marketing team wouldn’t of been able to of continued using the software, if it had not been for its user and navigational friendly. Pros Dynamics crm, customer relationship and management, is an excellent software. We use this for our sales and marketing. This is a Software I would truly recommend to others. It’s user friendly and Easy to navigate. We’ve been using this software for over 8 years now. Cons I manage the IT dept and I can say that there has been a few technical problems with the software but nothing that hasn’t been easily resolved. Review Source VR Verified Reviewer Sr. Research & Project Analyst Mechanical or Industrial Engineering Used the software for: 1-2 years ### "An efficient CRM tool from Microsoft." December 24, 2018 4.0 We use it as a primary CRM. We use it only with specific regions and planning to expand throughout our organization. Pros Integration with other Microsoft enterprise products. Task management feature helps to keep track all the tasks Seamless third party integrations makes life much easier. Cons UI is less intuitive compared to Salesforce. Review Source VR Verified Reviewer Google Expert Computer Networking Used the software for: 2+ years ### "My experience with Dynamics" June 28, 2019 5.0 Pros The intuitive insights with graphics and functions that let you work better and fasly. Cons I really don't have nothing at the moment that I haven't liked. Review Source TG Theodore G. Project Manager Computer Software Used the software for: 6-12 months ### "Excellent CRM Solution" August 9, 2017 5.0 Manage pipeline, keep track of all contact and account information, create notifications and reminders, help to structure our companies sales processes. Pros Easy to use, great functionality for sales, customer service and marketing, integration with the Microsoft stack (Office 365, Exchange server, etc.), easy to customize, feels like a really well designed software, very good security, flexible solution, easy to create validation rules, workflows, nice to be able to create new solutions separate from default solution, can send email notifications, show or hide fields based on conditions, a lot of out of the box dashboards and reports, the lead to opportunity flow works well, intuitive user interface. Cons They rebranded it to Dynamics 365 and also increased the cost of the on premise version. Also, it occasionally gets errors but they do not seem to cause any real problems. Review Source VR Verified Reviewer Computer Science Student Information Technology and Services Used the software for: 6-12 months ### "User friendly CRM" January 15, 2019 4.0 We used this CRM for most of our accessible information to our sales team. They would update project information in Dynamics and we would make sure it relates to the correct information from our other database management systems. Pros Microsoft Dynamics is pretty easy for users to learn the basics of. New users will quickly be able to lookup and edit basic information Cons Dynamics has a tendency to lag when doing mass updates. This lag can lead to a loss of information and more time to identify and fix the problem Review Source CC Courtney C. Nurse Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Dynamic 365 Works!" October 30, 2023 4.0 Dynamic 365 has been easy to use, and would highly recommend. Pros The thing I like the most about Dynamic 365 is the ease of use for calendar management across multiple different groups. Cons Dynamic 365 does not always refresh updated data without logging in and out. Review Source SQ Saqib Q. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Cost Effective" November 4, 2022 5.0 Pros Amazing tool, Not only it helps us in our day to day tasks but also our strategic needs. Cons It takes some training to get up to speed on all functions. Review Source Dymont Mangwengwe H. CEO Used the software for: 6-12 months ### "This is one of the best softwares solutions your business needs" June 13, 2018 5.0 beside generating revenue from selling it as a product to client, my business is making use of it to generate and create new sales opportunities, its worthy a try and you wont regret it Pros If you are looking for something better than the best, i can say MS Dynamics is your product, it comes in handy for any business, regardless of size and need, it makes everything seem so easy, not to mention its availability across all platforms and you can use it everywhere you are, can help you business gain more customers, seal new deals/contracts with clients with no papers but right from the palm of your hands, so what more does a business need if not the best, then this is your product Cons there is less to not like, you cant expect a similar GUI from other CRM softwares like quickbooks, it requires you to familliarise yourself with it yet easy to use Review Source KM Kalen M. Owner / Instructor Sports Used the software for: 1-2 years ### "Access documents and communicate from anywhere" August 16, 2022 5.0 Pros This software was easily implemented and even easier to use. 2-step authorization is seamless. Also easy to convert google documents to Microsoft. Cons The training process to carry the knowledge of using this platform to other employees was strenuous but once staff were trained up we did not experience any issues. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Dynamics 365 Better customer service, easier to roll-out and train staff Review Source VR Verified Reviewer EDI Manager Automotive Used the software for: 2+ years ### "MS Dynamics" December 18, 2018 4.0 Typical ERP uses. Pros Has a lot of features to cover just about every business scenario. Cons Somewhat of an initial learning curve to pick up the flow of things. Review Source Anthony T. System Analyst Mining & Metals Used the software for: 2+ years ### "Dynamics" November 26, 2018 5.0 Pros The software will allow you to create an assortment of custom databases. Very user friendly Cons Requires ALOT of learning but after that it works great! Review Source HJ Heli J. Computer Engineer Computer Software Used the software for: 1-2 years ### "Saves Time" April 6, 2023 4.0 Overall it's a good product. Helps a lot with work Pros One of the key benefits of Dynamics 365 is its flexibility and scalability, allowing businesses to customize the software to meet their specific needs and grow alongside their organization. Cons issue with Dynamics 365 is its pricing structure. The software is priced on a per-user basis, which can be expensive for larger organizations or businesses that require many user licenses. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 1-2 years ### "Great CRM To Track Business Growth" September 29, 2019 5.0 Good experience. Easy to learn and does a good job tracking lead pipeline. Pros Easy to use especially when tracking sales leads to help plan for future growth. Easy to integrate with other platforms. Cons Could use stronger reporting features especially when it comes to projections. Other than that, not much to complain about. Review Source Christopher M. Director / Owner Media Production Used the software for: 2+ years ### "Feature rich, clunky" August 31, 2018 4.0 Pros Lots of features. Intuitive. Lots of user accounts. API and additional functionality. Cons Can get slow, clunky. Freezes if servers not powerful enough. Review Source VR Verified Reviewer Social Media Evaluator Used the software for: 1-2 years ### "Great for start ups" April 13, 2018 4.0 It's a great tool for business management Pros The ease of integration of this tool with the Office 365 suite. Microsoft tends to use the same interface so its super easy to get the hang of. Cons Some of the features can be buggy or just aren't as user friendly. Getting specific here, its the inbuilt reports feature. Review Source AA Alberto A. CTO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "the management of a company" July 17, 2019 5.0 Pros In this new version of Dynamics we find a more minimalist aesthetic that is pleasing to the eye. Being able to develop the functionalities in Vscode is a great change that enhances this tool. Cons I think I'm still missing a much simpler report manager to develop and unify the programming language since C / AL was not relatively simple. Also made in the absence of previous versions to be able to modify to taste every screen for an optimization in the work Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Review Source Rohit P. GET Oil & Energy Used the software for: 2+ years ### "Dynamics review " November 6, 2019 4.0 Extensive CRM MANAGEMENT. Pros Extensive CRM functionality and integration with Microsoft products and LinkedIn. Cons Pricing is the thing which i like the least. Review Source SP Sharad P. Lead-Logistic and Order Processing Luxury Goods & Jewelry Used the software for: 2+ years ### "Not Worthy for Inventory Managment" January 13, 2023 3.0 I was using Dynamics 365 when i was In PNG jewellers,we were migrated from Synergic but Ax is not as much as freindly. Pros Nothing there is like Friendly Provision in this software Cons Deployment take long time in this software,Reports are not getting proper. Review Source RY Robbin Y. Accountant Machinery Used the software for: 2+ years ### "It Has Everything" August 10, 2018 4.0 Dynamics made it easier for my company to go paperless because every aspect in the module can be tied back to 1 customer, 1 vendor, 1 purchase order, 1 sales order or even to 1 contact. We no longer have to have job files, customer files or vendor files. Everything is stored in Dynamics, you can even scan things and attach them to whatever it is you are working on. Pros Dynamics has everything a company needs to run smoothly from order taking, production management, scheduling, CRM and accounting. Cons Every now and then when I try to export a document from Dynamics it freezes. But this does not happen that often. Review Source VR Verified Reviewer Customer service rep Telecommunications Used the software for: 6-12 months ### "All about Dynamics " December 10, 2018 5.0 I love Dynamics now despite the learning curve I had. This software is amazing and I do recommend using this product or at least try it out. Pros This software is very easy to manage and is very useful. The software allows you to manage your customer database and partners on a daily base. It also helps with creating detailed reports, tasks, and schedules. This software allows you to stay in contact with all your co-workers. I really love this software and I would recommend other companies to try this software out if they are looking for an easy way to manage their customer database. Cons It was a learning curve to understand the charts and graphs at first, but it was easy to understand for me after the 3rd day of playing with the system. One problem I did experience was the system was going slow when emails were full. So I had to make sure the emails didn't get full. Review Source Kevin J. Customer Service and Marketing Specialist Used the software for: 1-2 years ### "Very Good" June 29, 2018 5.0 Great program. Easy to use, complex ability. Pros Great service and program, Easy to use. Great customer service and technical support. Many great abilities combined in one program. Cons There is not much wrong with the program. Occasionally you have to do things over and over, but my experience has been all positive. Review Source VR Verified Reviewer Marketing Computer Software Used the software for: 2+ years ### "Better products out there, you get what you pay for" August 27, 2019 2.0 We all wish we had something else unfortunately Pros I'm told the cost of this is low compared to what you might call the market leader. It can do most things at the end of the day. Good if you are heavy microsoft users Cons Interface is poor, hard to find literally everything, needs a complete overhaul. Constant issues and when you fix one thing another thing breaks. The system depends a huge amount on the skill and time investment of the people that set up and manage it. Other systems seem to be simpler. Review Source Robert T. Senior IT Applications Analyst Pharmaceuticals Used the software for: 2+ years ### "AXR3" February 14, 2019 4.0 Overall well. It's great for medium sized businesses. Pros It been around for a long time and has a great following. Cons There are not enough out of the box features. Review Source SJ Salvador J. Merchant Service Respresentative Banking Used the software for: 6-12 months ### "CRM Review" April 5, 2023 4.0 POS maintenance, merchant accounts that need to change something in their POS products. Also for the registration of the calls received. Pros For me is the ability to keep track of all the cases that we work on. We can easily record everything that happens in our department through this Cons Sometimes locating a case or account can be difficult. When looking for a case, I cannot modify the "Date Created On" So I can see the latest case of the account. Review Source DH Dayna H. Controller Used the software for: 2+ years ### "CRM did not work for us at all. Complicated. Expensive!" October 5, 2017 2.0 Pros No pros for our business. I would not recommend this software to anyone, unless they are using it for basic sales tracking. Cons This did not work for our business at all. We were convinced a customized software would fit our business needs, but it never worked for us! It is complicated, tons of glitches, hard to use - even just trying to setup basic user accounts is a challenge. We integrated CRM with GP (Accounting), which was a terrible experience for us that we are still recovering from. We never knew if the data was making it to/from - very unreliable. I would not recommend this software to anyone, unless they are using it for basic sales tracking. It cost our company a lot of money in the long run... Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)