# Page 67 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 67 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 67 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1651-1675 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gordon P. Director of Sales and Marketing Computer Software Used the software for: 2+ years ### "Dynamics in the name only" September 18, 2018 3.0 Pros Many fields and very configurable and many to choose from. Cons Not sales friendly. Built as a powerful database with no flow for activity based CRM. Review Source Alice C. Senior Software Development Engineer Staffing and Recruiting Used the software for: 1-2 years ### "Great product with extensive functionalities" March 31, 2019 5.0 It is incredibly amazing product. One of the limitations is that users need to have enough practice of it in order to have better understanding of it. Other than that I failed to find anything to complain here. Pros What I like most about Dynamics 365 is its ease of use. It is the best ever tool for analyzing data. It has introduced so many easy ways for inserting and fetching data. It offers great customer service. Its cloud based nature is highly appreciable. In my opinion it is a great product for running business. Cons It is incredibly amazing product. One of the limitations is that users need to have enough practice of it in order to have better understanding of it. Other than that I failed to find anything to complain here. Review Source VR Verified Reviewer Asistente de cocina Used the software for: 6-12 months ### "Excellent, connects all the processes of my business with different productivity tools." April 13, 2018 5.0 Among possibilities stand out: eplanificador of business resources, a manager of relations with clients, office suite: electronic mail, spreadsheets, word processor, as well as dashboards, data analysis and business intelligence, you can count on the Cloud, storage, accessibility from anywhere, and especially the applications that give you the possibility to integrate solutions for each specific process or task. Pros I like the most is that it connects all the processes of my business with different productivity tools, my experience is that the platform is agile and focused on the needs of each company. The company you manage regardless of its size, sector or business model can build its own Dynamics with its different applications. Cons I have not had any problem after its use, only when I was recommended at the beginning I did not know which version to download until I review the benefits. Review Source AL Arnaud L. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review" January 12, 2023 4.0 I have tried Dynamics Sales Hub for almost 2 years, and so far, it was good experience. Improvements and a more user-friendly should give it a bright future. Pros It is nice software, easy to use. The UI is also good, some improvement and customization needed. Cons It needs some customization for your need and sometimes it gives you errors. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Company got Dynamics Licenses for free as a Microsoft Gold Partner. Review Source DM Diego M. Administrador General Higher Education Used the software for: 2+ years ### "User friendly and flexible enough to support our business" June 9, 2017 4.0 Very good adoption by the users, as it is user friendly and very similar to other Microsoft products we use. Pros Very good integration with other Microsoft products we use at our organization. The architecture of the product makes it flexible to support specific business needs and scenarios that our organization requires. Very good licensing conditions for educational organizations. Cons At least in the release we have (Microsoft Dynamics CRM 2011) the integrated emailing functionality is not very good. The software does not provide good tools for the designing of emails. You can do it if the email you are sending is a basic one, for better designed ones you definitely need to create them in another tool and then send them using MS Dynamics CRM. Review Source Jeevesh N. Junior Frontend Developer Computer Software Used the software for: 6-12 months ### "Good tool for business management and crm with efficiency." March 2, 2023 5.0 Overall i find dynamics 365 to be a really great option for efficient business management alongwith crm and enterprise resources. Pros The contact management and the inventory management both the things of dynamics365 are very effective to use. Also the data visualization is great. The invoice creation is very easy and finanacial management is also very easy to manage. Cons I feel like that the contact database has some serious data privacy issues and need to be handles with care. Although the database management is great but can be even more improved. Review Source MHU Muhammad Habib U. Core Leader/ Trainee Partner Consumer Services Used the software for: 1-2 years ### "All Sales companies need this!" February 22, 2023 4.0 Would definitely recommend Pros Due to the nature of lead-generation, this software makes it extremely easy to track progress and review pipeline management. Cons Can be very confusing upon first usuage due to feautures and integration. Review Source Deepank K. Application development analyst Computer Software Used the software for: 6-12 months ### "Strong and innovative CRM solution " April 30, 2019 5.0 Dynamics has made life so much easier. You can do so much with what it offers that you can always overlook some things which it doesn’t offer Pros Online excel integration lets one edit CRM data and with power BI integration you can access data outside CRM which makes this application awesome and makes your life so much easier.. sorting control is also pretty nice Cons Though there is not much to hate about the tool but the pricing is tad expansive. And customisation is also disappointing Review Source Christopher R. IT Professional Computer Software Used the software for: 1-2 years ### "Outstanding cloud product used for analysing tool" March 21, 2019 5.0 Overall Dynamics 365 is all in one software that let us perform several tasks. I would say it fulfills all of my business needs in most probable ways. Pros What I like most about Dynamics 365 is its interesting user friendly interface. I love the way it let us have smooth transaction. Its CRM functionality is amazing. It helps us a lot in visualizing the whole insight data which later on helps us in taking immediate decisions. It is extremely easy to use without getting any specific training. Cons There are plenty of benefits of this product. In my opinion it is a flawless tool. It is full of interesting features. I never come across any problem while using this product. I feel happy to use this awesome product. Review Source VR Verified Reviewer Analyst Defense & Space Used the software for: 1-2 years ### "Effective CRM" February 11, 2020 5.0 This tool is useful for me for CRM purposes, but many features can be done outside of the tool. Pros Dynamics is essentially a fancy CRM tool, but does the job very effectively. A lot of features, helpful analytics. Cons There are other, less expensive tools that provide many of the same core functions at a lower price point. Review Source VR Verified Reviewer Online Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Outdated for Marketing Purposes" April 5, 2019 4.0 Safe and secure, which is why our IT department didn't want to change providers. For marketing however, it has terrible integrations and is clunky and outdated. There are far better CRM's out there for marketing use. Pros It's a good, safe place to host the company database. Cons I didn't find (or couldn't easily get access to) many third-party apps that are widely used in Digital Marketing. I had to revert to manual exports every time I needed data. For a company at the size of Microsoft, a bit more could be done to cater to this market. Review Source VR Verified Reviewer Marketing Specialist Consumer Services Used the software for: 2+ years ### "Good Product" September 25, 2018 4.0 Pros Easy to use and helpful for keeping our information and data organized Cons Sometimes there are some glitches based on which browser I am using. Review Source VR Verified Reviewer Utilities/ Ambientador/ Escenografía Used the software for: 6-12 months ### "Good and fast I recommend it" April 13, 2018 3.0 organization and business growth Pros I can manage my sales, provide better customer service, this platform is agile, modular, very intuitive, intelligent and easy to deploy; focused on the needs of my company and any other Cons New handling of information for both customers and workers of companies-The risk that is not effective and adaptable to our company as it could be for another.-The risk that all data is supposed to be in the cloud in instead of a server Review Source SB Susan B. Training Specialist E-Learning Used the software for: 1-2 years ### "Awesome Tool from Microsoft!" March 2, 2023 5.0 We've been using Dynamics 365 for several months and we organize our information, handle permissions, distribute roles and make a lot more than with other tools. That is something we deeply value, it's something every vendor should have in mind when making a tool like this. Awesome work! Pros It amazes me the wide range of tools inside it, it has a lot of flexibility without compromising the ease of use. Cons The ability to make more integrations would be appreciated Review Source FG Fikru G. Project Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Intelligent Business Application" March 30, 2023 5.0 Pros The greatest advantage of Dynamics 365 CRM is to work with a quicker return on initial capital investment (Profit from Speculation) by upgrading business processes. Cons It takes a preparation to find a workable pace on all capabilities and not user friendly Review Source Ali Baba E. freelancer Computer Software Used the software for: 6-12 months ### "my review for Dynamics 365" February 15, 2021 5.0 it is quite easy to use and very affordable too. Pros Dynamics 365 pricing starts from $50.00 per month, which is very affordable for the average users Cons it does not offer a free trial and therefore you have to pay first before you can even have a feel of the software. Review Source Vedant A. Assistant Manager Automotive Used the software for: Less than 6 months ### "Great tool for sales departments" January 6, 2023 4.0 Pros The dashboard is really intuitive and features all the data which is required at a glance.The customizability allows users to create their own report formats with useful data and weed out the remaining. Cons The click and actions sometimes do not register and we are forced to wait and then click again.Also, it is a very hectic process to deploy the software company-wide. Review Source FEDERICO O. MANAGER Computer Software Used the software for: 2+ years ### "Dynamics" September 10, 2018 5.0 Pros It is a Microsoft integrated tool with all the business tools any normal company need. Cons Microsoft Support is not as easy as it has to be. Review Source PS Phaniendra S. Lean Process Optimization Advisor Management Consulting Used the software for: 2+ years ### "MS Dynamics for the future Digitized word" August 29, 2022 5.0 Ticketing system Incident Reporting Websites for Learning and Development Pros \- Workflow design - Sharepoint integration with Teams etc - Team Planner Cons \- Business continuity risk and risk for customer personal info as it is cloud based Review Source CM Cíntia M. ceo Media Production Used the software for: Less than 6 months ### "Dynamics 365 no dia a dia " June 16, 2023 4.0 Organizou todo o universo remoto da empresa e finanças Pros Ajudou na organização das finanças e ajustes de portfolios e agendamentos Cons Por enquanto não tive contras , facilitando cada vez mais o dia a dia Review Source George K. Financial Analyst Banking Used the software for: 6-12 months ### "Superman with payables and receivable accounting" November 30, 2021 5.0 Marvelous with real-time financial reporting. Great with inventory control. Reliable with invoicing for payables and receivable. Efficient with bank reconciliation. Pros It's a great software with creating of invoices. Efficient with payables accounting. Reliable with inventory management. Great with bank reconciliation. Cons Efficient ERP with real-time financial reporting. Review Source RK Riadh K. Director Information Technology and Services Used the software for: 2+ years ### "Good product" October 22, 2019 4.0 All of our sales are now able to see what is happening for any given account Pros Intuitive Unified User interface. Good integration with Office 365. All data can be exported to Excel. Mobile and Web interface are similar so the user can not get lost between them Cons Experienced some slowness while loading different screens on the cloud version. Default screens for Accounts, contacts, opportunities contain too much information Reason for choosing Dynamics 365 Because we are a Microsoft Gold Partner and we can profit from significative discount for this product Review Source Jeremiah O. media executive Marketing and Advertising Used the software for: 1-2 years ### "MY DYNAMICS REVIW" August 28, 2019 4.0 it is user friendly to some extent but sometimes could be difficult to use. Pros i like the most because it allows our media buying process easy as we can customize it to suit our buying process easy. Cons in cases where we have to modify data, it's impossible to pull out the record of the original doument entered. Review Source KF Kevin F. Projekt- und Prozessmanager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Nicht mehr wegzudenken" January 2, 2024 4.0 nicht mehr wegzudenken in der heutigen, digitalen Zeit. Durch MS-Teams können wir unsere Dezentrale Struktur bestens überblicken. Pros \- immer auf dem neuesten Stand - Support ist schnell und unkompliziert - Hohe Verfügbarkeit - Digitale Kollaboration durch MS-Teams nicht mehr wegzudenken Cons \- nicht alle Dienste/Funktionen sind zu 100% im Paket nutzbar (Projektmanagement) - viele kleine Apps auf Teams, die man zusätzlich bezahlen muss/kann. Review Source VR Verified Reviewer Quality Assurance Engineer Computer Software Used the software for: 1-2 years ### "A very competent CRM tool" May 9, 2018 4.0 Pros \- The ability to access CRM in the cloud is great for a distributed team. - Dashboards are very good providing most of the needed information quickly and visually. Cons \- It is usually buggy after updating. - The interface can be intimidating to new users that are not used to work with it. 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