# Page 68 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 68 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 68 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1676-1700 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FG Francesco G. Commercial Manager Airlines/Aviation Used the software for: 2+ years ### "Basic tool for CRM" May 29, 2022 4.0 Pros Easy to use and to manage pursuits and opportunities Cons Basic tool with not many functionalities Review Source GL Grégory L. Gérant Construction Used the software for: 2+ years ### "Tres bon logiciel " December 21, 2022 4.0 Pros La gestion des interventions chez mes client Cons Rien au top le logiciel me convient parfaitement Review Source VR Verified Reviewer Senior Producer Media Production Used the software for: 6-12 months ### "Perfect for collaborating, storing and planning all your business needs." September 19, 2018 5.0 Pros Dynamics is really powerful piece of software which can be shaped into what ever your company needs are! Its excellent for maintaining communications and deadlines across devices and multiple users and clients. It is feature rich and can be built upon to suit your needs, almost limitless! The lay out is clean and sleek and simple. Cons High learning curve. Can be hard to roll out and build initially, but once its up and running its seamless. Review Source SV Sally V. Sales Information Technology and Services Used the software for: 6-12 months ### "Too complicated for a SMB" November 18, 2022 4.0 Pros Dynamics offer a great set of features, including a lot of customizable reports. So you can have configure a really nice dashboard with all the information you need. Cons Every configuration requires development. It is extremely painful and takes to figure out how to implement. Because it is online, it also takes time for data/windows to refresh and requires more clicks that an offline/desktop solution. Review Source Abdulraheem J. Student Education Management Used the software for: 2+ years ### "Awesome software" April 21, 2020 5.0 The software is userfriendly Pros The software is not complicated it's easy to use . Cons I haven't cons for this software because it's really handy. Review Source DLS Devi Lal S. Senior Officer Building Materials Used the software for: 2+ years ### "Microsoft Dynamic D365 Inventory Management" December 7, 2022 5.0 Dynamics D365 is a best ERP software to manage inventory & transactions. Pros D365 is a good ERP software to manage all resources of an industries. Cons Reporting & Power BI connectivity is a very useful tool in D365. Review Source AA Amihan A. Program Specialist Government Relations Used the software for: 2+ years ### "Revised use of Dynamics " June 30, 2025 4.0 it continues to do what we need it to do such as screening and eligibility. Tweaked and made changes Pros continue to use the platform but in a different capacity. still using as a electronic health record but not for COVID. Cons still took a while to transition using the platform for a different purpose but with the same concepts using as a electronic health record. Review Source VR Verified Reviewer Sr. I.T. Executive Investment Management Used the software for: 2+ years ### "My career start from this and I hope with new upgrades I am learning a lot in ERP." April 24, 2018 5.0 I am getting upgrading my experience day by day in this software and getting hike in my salary. Pros I like the most that is user friendly,in case if you stuck you can easily use debugger point to solve.Coding procedure & permission level entry is very effective and very good for a tem. Cons there are a lot of good thing is in this,you will enjoy your work with this means you will not feel bore while working on it.I like the most because I used it from starting of my career and I hope that I will upgrade myself day by day with this software. Review Source ML Michael L. Sales Wholesale Used the software for: 2+ years ### "Dynamics is the best overall software for us" April 14, 2022 5.0 I can't say enough about this software. It is the complete package. Pros This the most complete software for our distributorship. It takes care of all aspects of the business. Cons This software merged into our business with the greatest of ease. Review Source Dennis S. Service Desk Lead Information Technology and Services Used the software for: 2+ years ### "Flexible and Easy to learn tool" January 24, 2019 4.0 Pros It's ability to be customized to any business need Cons The number of depended Ed services required to run the on premise version e.g Review Source VR Verified Reviewer QA/QC Supervisor, HACCP Certified Consumer Goods Used the software for: 1-2 years ### "Business application" December 20, 2018 5.0 We use it for quite sometimes, obviously price is always high but have yet to find something that is able to work just as good. Pros As a business application of all sorts, I have yet to see a better choise. The interphase is clear, the directions are short and clear. Cons No issues to report. I like this business app. Review Source VR Verified Reviewer Paylog Assistant Business Supplies and Equipment Used the software for: 2+ years ### "the dynamics" August 19, 2019 5.0 my experience are very good Pros the strategies, is very important be dynamic in everything Cons the way expose some things , its not very clearly Review Source Francois Pascal N. Service Provider Internet Used the software for: 1-2 years ### "The most complete and scalable marketing software of any CRM I've used to date." January 13, 2023 5.0 Pros Easy to install, available in several languages, quite complete and easy to interact with other platforms like DocuSign. Cons The cost is really reserved for professionals. Review Source Aditya T. Student Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Dynamics 365 is a suite of cloud-based business applications developed by Microsoft." July 22, 2023 4.0 Pros Cloud-Based FlexibilityRegular Updates and ImprovementsIntegration and Collaboration Cons Licensing ComplexityIntegration with Legacy Systems Review Source VR Verified Reviewer Marketing Assistant Construction Used the software for: 1-2 years ### "Allows you to store tons of information" November 8, 2019 4.0 Pros I like the interconnectivity between accounts, clients, project records, etc. I can click on someone's name who is listed under a project and see their entire contact record and from there go to their business' client record, etc. Cons Exporting functionality does not work with Chrome. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 6-12 months ### "Microsoft Dynamics Review : Pros and Cons " October 24, 2018 5.0 I would recommend Microsoft Dynamics to friend and colleague, however the small issue are need to be resolve. Pros Easy to navigate even if you don't have a IT knowledge. Easy data migration from other sources. Easy to integrate to outlook with record. Workflows automation process is made easier. Cons Pricing is higher part but after implementation you can get in return. You need to familiarized everything to customized well. technical difficulties with loading up. Review Source DD David D. Customer Success Automotive Used the software for: 2+ years ### "All Day, Everyday Use with no Headaches! " August 27, 2019 4.0 I love this product!! Should I ever leave and move companies (hope not) I hope my new job uses this! Pros This is the cornerstone of our daily workflow at my company. We track calls, notes, customer data, product data, contract, and so much more all in one place. With all that it is never sluggish, and is very simple to navigate and understand for a basic daily workflow. Cons Tracking and updating new info is easy, BUT any time you need to pull or look up multiple notes, accounts or any historical data it gets difficult to navigate. Review Source RA Ryan A. Manager Construction Used the software for: 2+ years ### "Good Program" October 22, 2023 5.0 Pros It's the key to keeping us organized and updated Cons There could be more variety of features Review Source sX sakib X. softwere engineer Computer & Network Security Used the software for: 6-12 months ### "excellent" December 24, 2022 5.0 in total awesome . Pros Customers can thus store and manage company definitions, data, files, attachments, photographs, and videos in Dynamics 365 databases as well as track data changes over time for further analysis and reporting. Cons Our software training was excellent. The training's efficiency and structure both impressed the participants. They told us to call them at any time if we had any problems. Review Source PGW Pat G W. CPA Accounting Used the software for: 2+ years ### "I have been using this product for a very long time. This is a high-end accounting software." September 18, 2017 5.0 The fact that I can use this software without training is great, but for inexperience and experienced users, Microsoft Dynamics has continuous training and upgrades. Pros This product is used usually for industries that handles large numbers and also large quantity of products. The beauty of this product is that it has a high audit trail and it operates as an accounting product should. Cons The con about this software is most person require intense training, which depending on who your Rep is, is not cheap. This software in itself is very expensive. Review Source VR Verified Reviewer Support Specialist Construction Used the software for: 2+ years ### " I use this at work everyday" September 17, 2018 5.0 Pros Everything is organised neatly into different drop downs and easy to navigate Cons it could be updated to look a bit more modern Review Source AA Adrián A. RAMS Engineer Railroad Manufacture Used the software for: 2+ years ### "Efficient program but complex to use" November 21, 2022 4.0 Pros I have used this software for the knowledge and stock status of our products and it is really easy to carry out this monitoring. The way to distribute the columns and their traceability with other pages makes your work efficient. Cons Making changes to the software programming generates a lot of complexity and you must know the product thoroughly to be able to move quickly through the interface. Review Source VR Verified Reviewer Strategic Account Development Computer Software Used the software for: 1-2 years ### "Dynamics is a great CRM that works." July 25, 2018 4.0 Pros I like how that it is modern and sleek. The software is easy to use once you get to know how to use it. Cons Learning how to use Dynamics is the worst part. It is not user friendly when you first start. However, once you learn it becomes really easy to use. Easier than Salesforce. Review Source CA Camile A. Analista sênior Financial Services Used the software for: 6-12 months ### "Necessário para exercer um trabalho completo " March 30, 2023 4.0 Pros Ele tem todas as plataformas necessárias para conseguir exercer o trabalho, consigo importar facilmente de um programa para outro, consigo apresentar via teams de forma fácil! Cons Ele é pesado e acaba travando, principalmente o Teams Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Preço Review Source NF Narciso F. Advogado Law Practice Used the software for: 1-2 years ### "Uma nova planilha Microsoft" April 27, 2023 4.0 Usado no escritório de advocacia como planilha de calculo e controle finananceiro Pros Trabalhar em conjunto com o office 365, deixando os software em um mesmo parão Cons O Custo é relativamente alto. 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