# Page 7 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 7 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 151-175 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Assistant manager Pharmaceuticals Used the software for: 6-12 months ### "Comprehensive Review of Dynamics 365 for Quality and Production Management" November 12, 2024 5.0 Dynamics 365 is a powerful, flexible tool for business integration, offering AI insights and cloud-based scalability.It also enhances production and quality management. Pros Dynamics 365 enhances business efficiency by integrating operations, quality and planning. Its cloud based flexible user interface, AI driven usage and customised work flow helpful to any organisation to easy use. It is improve decision making, quality management and also optimise productivity. Cons I like least about its cost for small organisation and slightly complex interface to usage. Its occasional performance issues may impact production efficiency, while frequent updates may disrupt workflows. Review Source AC Amanda C. Owner Wholesale Used the software for: 1-2 years ### "Business platform for good use" September 25, 2024 5.0 Overall this is a great platform for a business who needs a system that shares info within a group setting. Pros I love how this Platform has a demo session before you purchase. The dynamics of this platform is great when needing to share information through teams.In addition the service is priced far. Cons I do not dislike anything of this platform. Review Source CS Candace S. Assistant Fishery Used the software for: 2+ years ### "You got to try this! You will love it " January 8, 2024 5.0 Pros Best thing I have ever done was to go to Dynamics 365 Cons Nothing everything was amazing. Try them out before you say no Review Source KG Khim G. Customer service associate Telecommunications Used the software for: 6-12 months ### "Amazing Dynamics 365" August 28, 2024 5.0 It was amazing. My life has never been easier. Pros I like how everything is accessible in one place and can be easily managed. Cons Nothing! Everything is great and organized. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Dynamics 365 is more dynamic and easier to use. It is more user friendly and makes work, emails, SMS and account management easier Review Source Alex Ephrem B. développeur en web concepteur de site Architecture & Planning Used the software for: 6-12 months ### "Intégration puissante et flexibilité modulaire pour optimiser les opérations commerciales" July 20, 2024 4.0 c Globalement, mon expérience avec Dynamics 365 a été à la fois positive et complexe. La suite offre une large gamme de fonctionnalités intégrées, ce qui est un véritable atout pour centraliser et gérer divers aspects de l'entreprise, comme les ventes, le marketing et la finance, dans une seule plateforme. J'apprécie particulièrement l’intégration fluide avec les autres produits Microsoft, tels qu'Office 365 et Power BI, ce qui facilite la synchronisation des données et l’accès aux outils que j’utilise déjà. cependant, la courbe d’apprentissage a été assez raide. La richesse des fonctionnalités peut être écrasante, et j’ai dû investir du temps dans la formation pour bien comprendre comment utiliser toutes les options disponibles. Pros Écosystème Microsoft : La compatibilité avec d'autres produits Microsoft (Office 365, Azure, etc.) facilite le travail en combinant plusieurs outils dans un environnement cohérent. Cons En utilisant Dynamics 365, j'ai trouvé qu'il y a plusieurs aspects qui peuvent être frustrants. Tout d'abord, la complexité du produit m'a obligé à suivre une formation initiale pour vraiment comprendre comment tout fonctionne, J'ai également constaté que la performance du système dépend beaucoup de la qualité de ma connexion Internet. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) ynamics 365 offre une intégration plus fluide avec les autres produits Microsoft que j'utilisais déjà, comme Office 365 et Power BI. Cela a facilité la synchronisation des données et simplifié les processus de gestion. Review Source MW Marc W. Business Developer Civil Engineering Used the software for: Less than 6 months ### "Gute Software mit viel Individualisierungsmöglichkeiten" November 26, 2024 4.0 Pros Sehr viele Funktionalitäten, hoher Individualisierungsgrad. Cons Hoher Individualisierungsgrad geht mit einem erhöhten Set-up Aufwand einher und führt zu einer geringenen Übersichtlichkeit Review Source SG Swetha G. IRS Health, Wellness and Fitness Used the software for: 1-2 years ### "Microsoft 365 is 365 solutions to a business" October 1, 2024 5.0 it helps to communicate give presentations data tracking reports Pros to communicate among colleagues for ppt, excel, word, teams, outlook Cons it fluctuates between old and new versions Review Source zB zakaria B. Sales rep Information Technology and Services Used the software for: I used a free trial ### "365 feedback" December 5, 2024 5.0 My experience with Dynamics 365 has been largely positive, with its robust features and scalability being major highlights. Pros I appreciated the seamless integration with other Microsoft products, which enhanced workflow efficiency. Cons The interface can be unintuitive at times, requiring extra effort to navigate and customize. Review Source MK Mark K. Senior Supervisor Sports Used the software for: 1-2 years ### "Dynamics 365" September 24, 2024 5.0 Overall experience is very seamless and would recommend Pros Ease to navigate through all the Apps is so good. Cons You get signed out when we switch applications and have to login again Review Source SC Solene C. Auditeur Accounting Used the software for: 2+ years ### "Mon avis concernant Dynamics 365" September 21, 2024 4.0 Pros J'apprécie beaucoup de dynamisme et la facilité de prise en main Cons Le prix est ce que j'apprécie le moins sur Dynamics 365 Review Source JS Jessy S. Owner Building Materials Used the software for: I used a free trial ### "The 365 Review" September 27, 2024 3.0 Good experience with the software and the team. Pros I liked the interface and usage of the tool, I liked the insights portion of the tool. Cons I least like how the tool was compared to the similar products in some cases. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Dynamics 365 The quality and service team of the app were the main reasons. Review Source VR Verified Reviewer designer Apparel & Fashion Used the software for: I used a free trial ### "It's better to try to use it " September 20, 2024 4.0 It serves as a central hub to know all about customers, sales, marketing, finance, and many other customer service options, making it an integral part of any business. Pros You can configure Dynamics 365 to work the way you want it to, making it a very powerful tool. It's user-friendly and can be easily set up and managed with a variety of custom features. Cons Solution costs can be somewhat steep, especially for small organizations. In addition, the complexity of the system can be somewhat overwhelming and the learning curve can be quite steep. Mobile applications are bad, difficult to customize, long, and expensive. Review Source VR Verified Reviewer Administration Assistant Human Resources Used the software for: 6-12 months ### "Empowering Growth with a Microsoft-Friendly CRM Tool" August 6, 2024 5.0 It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience. Pros Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient. Cons It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome. Review Source KH Katrina H. Logistics Manager Packaging and Containers Used the software for: 2+ years ### "Dynamics 365, Great System" September 9, 2024 4.0 Pros Most aspects of it are very user friendly. You're able to maneuver through the system flawlessly. Cons I haven't found any cons since I have been using this system. Review Source BG Bertrand G. Chef de Projet SI Computer Software Used the software for: Less than 6 months ### "Planification et gestion des ressources" October 24, 2024 4.0 Les fonctionnalités ERP répondent aux besoins essentiels de gestion des opérations, finances, ressources humaines, etc. Pros Dynamics 365 est convivial et aide l’organisation de la planification projet et du suivi financier Cons Réaction perturbante du logiciel mais on s'habitue et on trouve rapidement les modalités d'usage. Review Source SS Sonny S. Admin Accounting Used the software for: 1-2 years ### "Review 365" March 8, 2026 5.0 Pros What I like most about Dynamics 365 now is the robust reporting. It really makes my job very easy and efficient Cons What i like least about Dynamics 365 now is the user interface and overall appearance. It seems dated Review Source VR Verified Reviewer student Education Management Used the software for: Less than 6 months ### "dynamix 365 and and its integrations" October 15, 2024 5.0 overall experience has been positive because it offers powerful features and excellent integration with Microsoft products, Pros its intergration with microsoft products. Office 365 and power BI all products are avialable. Cons it can be complex to navigate for new users. Review Source cQ christian Q. tecnico en electronica Wholesale Used the software for: 1-2 years ### "software sofisticado" September 22, 2024 5.0 buena excelente lo mejor que me a podido pasar Pros su velocidad en responder la habilidad de responder a una solucion Cons no me gusta porque es un poco caro y un poco dificil de aprender Review Source JK Josie K. Realtor Real Estate Used the software for: Less than 6 months ### "Microsoft dynamic review" September 28, 2024 5.0 I loved it. it was like not like any other software I'd used. Microsoft is still the king Kong of software especially in the business world Pros brilliant business app. I can run my whole business using this Cons Had some security glitches and I was not able to easily retrieve my lost password and get into my account Review Source SK Sascha K. Monteur Construction Used the software for: 1-2 years ### "Echt zu empfehlen " October 1, 2024 5.0 Alles super klasse das man es von vielen verschiedenen Rechner nutzen kann Pros Sehr Praktisch man kann von Unterwegs aus arbeiten Cons Mir fällt auf anhieb grade keine negative Kritik ein Review Source KA Kalli A. Instructor Performing Arts Used the software for: Less than 6 months ### "Dynamics 365" June 5, 2025 5.0 Pros Easy to use and compatible with all Microsoft abilities. Can cross use apps and use your time wisely. Cons Could be a little time consuming first couple of times you use. Learning a new system is always the hardest. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review" September 3, 2024 4.0 Dynamics 365 is good software, and it's easy to use. It's very easy to navigate, and the UI is good, so it's easy to see. Pros If you need real-time help, you can always contact your representative for help. The biggest advantage is being able to integrate into one platform. Cons I've waited a long time for a live representative. I hope you can improve it and solve the customer's inconvenience in real time. Review Source pG phani G. accounts manager Computer Software Used the software for: 2+ years ### "crm with less user-friendly access" August 25, 2024 4.0 average- multiple location navigation is the main problem for D365 Pros activity dashboard- it helps u remind u everything in the morning Cons not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place Review Source KT Kremena T. Executive Assistant Executive Office Used the software for: 1-2 years ### "User-friendly but Buggy" September 5, 2024 4.0 Pros It is very easy to use. User- friendly. Cons Dynamics 365: Frequent Bug Issues is what I experience with it. Review Source SH Stefanie H. Analyst Insurance Used the software for: 2+ years ### "Dynamics 365 Handy Tool" September 3, 2024 5.0 It's a handy repository for keeping data organized Pros Very point-and-click to be able to store and update important data. Cons With so many areas to store information and documents it's hard to locate items at times. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.