# Page 70 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 70 - Is Dynamics 365 the right CRM solution for you? Explore 5818 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5818) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 70 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1726-1750 of 5818 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom C. Director Of Technical Services/Apple Product/Support Specialist Information Technology and Services Used the software for: 2+ years ### "Dynamics, overcomplicating CRM since Day 1. " December 4, 2018 2.0 In retrospect, CRM caused more issues for my business than it solved. Between the fact that for years, it only worked on windows, and the horrible iOS app, it dug itself a hole and probably will never get out based on the collection of amazing competitors. Pros The set of features and customization tools are impressive. Cons WAY over-complicated. Lack of support for basic tasks without multitudes of steps. Typical MS convolution. You will never use half the features because you can't find them, Primarily used by companies who receive the software for free.. Review Source VR Verified Reviewer Paid search account manager Marketing and Advertising Used the software for: 6-12 months ### "Great Software. Some Improvements" July 24, 2020 5.0 Overall the software does the job how I need it to and I have never been limited by its capabilities. Pros Overall the software is fully comprehensive and has a great range of features. It is definitely the best customer relationship management application I have used to date. Cons The software is a little pricey, if it is not used every day then it would be hard to justify the price. It can be difficult to get through to customer service sometimes. Review Source NW Neil W. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Powerful Management Tool" September 8, 2022 4.0 Pros Dynamics 365 is an all-around CRM system, it is capable of storing customers' information and the products they owned. When creating a new ticket, the customer's product can be linked. This makes it easy for tracking and troubleshooting. The dashboard is also great for overviewing the current ticket status, ticket volume, etc. It also provides API to work with other systems. Cons Deployment and tuning are complex and requires an expert to achieve the needs. Review Source Pitso M. Office Accounting Used the software for: 1-2 years ### "The best CRM and ERP software" August 9, 2022 4.0 It is so productive and I like the part that I linked other Microsoft softwares to dynamics 365. It works fast, no bugs & errors. It is the great resources software I have ever used , easy to use for everyone. Pros I get to plan my business and resources professionally & it is productive while I can link another Microsoft software to dynamics 365 Cons All softwares turn to run slow when the network signal is low especially windy winter Review Source KH Kathy H. Senior Writer Leisure, Travel & Tourism Used the software for: 2+ years ### "Good customer management system" March 13, 2018 4.0 Pros I like the variety of user defined fields and the ability to keep a substantial about of information. The system is simple to navigate and move around it. Sales and Service dashboards Cons The Dynamics 365 CRM is not as easy to use as the old CRM product. The ability to save and return to previous screen has been removed and the save feature is a very small icon at the bottom right of the screen. Prior version had Save, Save and Close, and Email a link feature that the new one does not have. Review Source LM Laiba M. Teaching Education Management Used the software for: 6-12 months ### "To discover the best solution for your requirements this Microsoft account collaborate with you." May 1, 2023 5.0 My overall experience is great .I have been using this for a very long time happily. Pros I've been utilizing this for a while. It is very simple to use.Users of Dynamics 365 can develop insights from data and make wise decisions Thanks to the robust business intelligence tools included in this software.This Microsoft offers excellent account management tools that will help you stay current. Dynamics is extremely competitive in terms of pricing.The most recent version has more improvements than the earlier one.It is tremendously powerful to have your entire business application ecosystem under one roof. Cons I feel Difficulty while creating email groups and sometimes errors occur So fixing them require some time...Otherwise everything is good. Review Source VR Verified Reviewer Social Media Manager Food & Beverages Used the software for: 2+ years ### "Complicated, Easy to Mess Up" August 29, 2018 4.0 Pros It has a lot of reporting, campaign funnels, and lead fields. Lots of functionality! Cons That functionality is overruled by how hard it is to use. So many popups, report bugs all the time where numbers are way off and custimer support doesn’t know what’s wrong, integration issues. We’ve also just discovered that we’re capturing email opt-outs in leads vs contacts where it gets tangled between the categories and emails are being sent out through the cracks! Review Source VR Verified Reviewer OP Manager Program Development Used the software for: 6-12 months ### "MD - Microsoft Dinamycs" September 26, 2018 4.0 From my point of view ( of course it depends on the experience of individual ), I would stick with MD because I already invested a lot in Microsoft, however, it has a lot of similarities with Sales Force app. They have comparable price, but the difference between them depends on the target business types and UX ( User Experience ). Also Sales Force has the upper hand when it comes to industry optimization. Pros It's a perfect program for all business types, it's a good program, my recommendation is to use it on a PC not on the lap top because it gives a better view of the large scale of features. It has a huge app marketplace and good sales forecasting. Also social customer service and territory management are great. Cons For every add on you need to ''top up'', of course it depends on the business sight of individual. It lacks better industry optimization. Review Source VR Verified Reviewer Villa Specialist Hospitality Used the software for: 2+ years ### "User Review" March 30, 2023 5.0 Pros What I like most about it is that I can get to work even when I am travelling. Cons What I like least about it is that I am not receiving a notification. Review Source MN Marissa N. Marketing Specialist Machinery Used the software for: 2+ years ### "Makes job easier!" September 30, 2020 5.0 My experience has been pretty good. I think that it provides a lot of value. Pros There are many components to Dynamics 365 that work great as organizational tools and can help to keep track of projects/ work as well as collaboration. It is very useful! Cons There have been some updates to programs that make it difficult to navigate. There were some this past month that took quite a bit of time to learn. Review Source VR Verified Reviewer Board Member Mental Health Care Used the software for: 2+ years ### "Ok. Hard to navigate" November 13, 2018 4.0 Pros Gets the job done. Offers customization options Cons Difficult to navigate. Lots of fields that are not intuitive. Review Source FM Fabiana M. Ótima qualidade Food Production Used the software for: 1-2 years ### "Ótima qualidade" December 28, 2020 5.0 A Dynamics 365 me permitiu ser mais ativo para com a minha empresa, e ter menos dor de cabeça no gerenciamento do meu produto. Facilitou para mim e minha equipe. Como compradora internacional eu recomendo muito. Pros O que eu mais gosto no software é que eu consigo ter liberdade para para com as minhas ideias, consigo colocá-las em prática facilmente. Cons Antes desse software eu não conseguia ter tempo de me organizar, era tudo bagunçado e sem planejamento. Agora consigo me programar para projetos futuros. Review Source VR Verified Reviewer IT Support Manager Media Production Used the software for: 6-12 months ### "One of the best collaboration tools" October 10, 2018 4.0 Pros Integrated solution for leading track, improving operation on mobile, driving sales and so on. Support iOS, Android and even Windows Phone. Offline apps are also present, data syncing is happening during after connection has reestablished. Cons It is Microsoft and we know what does this mean. Changes are applying slowly, you cannot expect that flexibility what you get when you use one of their smaller rivals' product. Review Source VAG Victor Alfonso G. Ejecutivo b2b Telecommunications Used the software for: 6-12 months ### "Programa muy completo y esencial para el trabajo diario" April 2, 2023 4.0 Muy buen programa muy completo y disponible para AI Pros La interfaz es amigable y la utilización en múltiples dispositivos me ahorran dinero Cons Tiempos de conexión son lentos y en momentos no funciona bien Review Source VR Verified Reviewer Owner Computer Software Used the software for: 6-12 months ### "Dynamics has great options as ERP systems" August 15, 2018 4.0 I've used Dynamics 365 for CRM capabilities as well as customizing business workflows. Pros I really like the flexibility of the Dynamics applications in terms of integrating with other systems. Cons I'm not a big fan of how the online version of Dynamics and the offline versions differed so much. It seems that Microsoft has stopped investing in Dynamics offline versions for the time being and instead has focused on the online versions only. Review Source AB Angie B. Accounts Receivable Building Materials Used the software for: 1-2 years ### "User Friendly ERP" October 3, 2019 5.0 I think the software is very user friendly but seems to have difficulty with CRM at times. Pros User friendly entry of data, including posting payments. SMARTFILL is the function that helps me the most. Cons Repeat issues with data not saving or having to re-enter multiple times data in customer maintenance while in the set up process of new vendors. It would be nice to be able to go to collection main window from cash receipts window to view account information. This is a function from most other windows but not the cash receipts window. Another feature that would be nice is to be able to have a popup note pinned to each account for labeling issues with the account. Review Source Théodore B. Chef service approvisionnement Business Supplies and Equipment Used the software for: Less than 6 months ### "Sondage " January 20, 2023 5.0 Dans cette PME où je suis il facilite vraiment la tâche. Pros Vraiment sur ce coup Microsoft nous facilite la vie . Ce logiciel permet de mieux te concetré sur d'autre tâche tandis qu'il gère le côté client et ce n'est qu'une partie de ses fonctions son dynamisme le rend encore plus cool Cons Il n'est pas facile à implémenter il faut être un professionnel. Review Source Jesus M. Ingeniero de Soporte Senior Computer Networking Used the software for: I used a free trial ### "Adaptation" August 25, 2018 4.0 Pros Rapid access to the necessary information for the execution or planning of new projects or new plans, in turn you can also keep a record or monitor the results of current plans or policies at the macro, interdepartmental or internal level. Cons In order to have reliable, if not exact, records, it is necessary to implement and adapt the sensors or elements that capture the data in the most appropriate way possible to the core business; where the Engineer that implements or installs it; will need not only to be hand in hand with someone from the organization who knows the processes very well, but also need to know or have a good notion of the business of the company, and usually these tunings take time and documentation of the process is usually tedious. Review Source Diego Eduardo F. Consultor Used the software for: 6-12 months ### "The product has a wide variety of applications that support iOS, Android and Windows Phone devices." March 7, 2018 4.0 Make sure to have a crisp and clear vision for the implementation and use before committing everybody in an implementation. Pros Its a great resource for managing a large number of customers. Being able to track the history and contacts throughout the years is invaluable. Cons Trust me it take a while to get it all down, make sure you have a good training program or instructor to take you through all the basics so you can learn as fast as possible. Review Source TS Tim S. Manager Logistics and Supply Chain Used the software for: 2+ years ### "An equal to its peers" September 26, 2019 4.0 Dynamics is effective. Like any ERP system, there are inefficiencies and odd pathways to get what you need, but not more than any other platform. As long as the stay competitive on price, they are as good as anything out there. Pros Reports are convoluted compared to other enterprise resource planning systems. We have to use a separate set of programs to organize and parse the reports. Cons Reports are convoluted compared to other enterprise resource planning systems. We have to use a separate set of programs to organize and parse the reports. Review Source Juanita C. Certified Diabetes Educator Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Access " November 3, 2018 5.0 Pros Easy to use for school work in nursing school Cons The cost may be high if not under the student yearly rate Review Source APL Ana Patricia L. Chargée de clientèle bilingue Furniture Used the software for: 6-12 months ### "Mon expérience " February 23, 2023 4.0 Pros Gestion des tâches et des mails vraiment top! Cons Les buts parfois c'est un peu lent, seul point negatif Review Source Lurdina R. Coordinadora de la Unidad de Biotecnologia Agricola Vegetal Used the software for: 6-12 months ### "is a business solution for customer relationship management (CRM) that allows companies, to perform " May 16, 2018 4.0 It manages to meet specific needs in a timely manner, by offering a wide variety of services that provide not only sectoral but also complementary solutions, which makes companies competitive. Pros It can be enjoyed in the cloud locally or as a combination of both, boosts productivity and user adaptation, optimizes business processes, improves decision making, its customer interaction module helps companies create relationships based in knowledge and trust. It works in a similar way to the rest of the Microsoft tools, such as spreadsheets, mail manager. Cons Firstly, the cost of other software is free, there is a risk that all the data is in the cloud and not in a server, the fact that Microsoft continues betting on certain incompatibilities of application integration, reduces its acceptance capacity and adaptation to a new user community Review Source Sahil A. Junior Frontend Developer Computer Software Used the software for: 6-12 months ### "Really good choice for streamlining the operations and improving customer engagement. " March 1, 2023 5.0 Overall dynamics 365 is great option for CRM and ERP management there is no doubt but data security and privacy is a concern. Pros The business management with dynamics 365 has been very good. The dashboard is also very effective. The social media marketing also has been really easy with dynamics 365. The invoice creation and online invoicing both are very smooth to create. Cons Since dynamics 365 is all cloud based, my main concern is around data security and privacy. The contact database is although good but overall interface can be even more improved. Review Source VR Verified Reviewer M.S Electrical Engineering Graduate Student Used the software for: 1-2 years ### "It helped me improve my company profit. " June 19, 2018 5.0 Pros What I like the most is the user-friendly interface of this software. Offers a lot of features to develop the accounting of companies. Cons The only complain is that I found it a little expensive, considering that the available space for storage is limited. 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