# Page 71 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 71 - Is Dynamics 365 the right CRM solution for you? Explore 5820 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5820) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 71 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1751-1775 of 5820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Cher K. Financial Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Happy to have Upgraded to Microsoft Dynamics" December 26, 2019 5.0 We made a transition from older CRM and ERP software to Microsoft Dynamics, and I couldn't be more pleased. The older systems we used were inefficient and didn't integrate. Dynamics has helped us to organize all of our information into one database, with no duplication of data entry efforts necessary. There is a learning curve, as with any new product, but not too difficult. Overall it has made a big improvement in terms of efficiency and productivity. Dynamics was an excellent choice for our company. Pros Everything I need to see is organized in a single database. It's easy to get an overview of everything from the dashboard. Cons It's quite robust and complex, which can be intimidating until you get past the learning curve. Review Source CR Claudia R. Kauffrau Music Used the software for: 2+ years ### "Wird kostenlos mit neuem Comuputer mitgeliefert. " January 6, 2023 5.0 Pros Microsoft 365 wird kostenlos mit einem neuen Computer mitgeliefert. Nach Ablauf der kostenlosen Lizenz kann diese kostengünstig verlängert werden.Microsoft 365 enthält viele nützliche Office Programme, wie Word, Excel, Outlook Microsoft to Do usw., die einfach zu bedienen und sehr nutzerfreundlich sind. Cons Negative Erfahrungen konnte ich mit Microsoft 365 nicht machen Review Source JA John A. Student Education Management Used the software for: 2+ years ### "Dynamics 365" March 12, 2021 4.0 Overall, it proves a great software to be used in managing your business. Pros Customizing and integrating it to your liking is one of the best features of this software, that makes business management more efficient. Cons It's price range may be an issue, especially for small-time businesses. Sometimes it has a performance issue when using the software. Review Source FB Ferdi B. Business owner Used the software for: 2+ years ### "Great ERP system from Microsoft" November 7, 2017 5.0 Pros Integrates really well in the Microsoft software suite. Another thing I liked about Microsoft Dynamics is that there's lots of training and online documentation available. Cons The licensing model is divided in several levels and is based on functionality. I often found this hard to integrate in an efficient way. Security roles/tasks/privileges are hard to manage and there's not much default reporting available on this aspect of the application (for accounting purposes for example). Review Source Jonathan H. Co Founder: Information Systems & Content Manager Used the software for: 6-12 months ### "The worst system you will be forced to use" February 1, 2018 2.0 Nothing but pain and heartache Pros It integrates very well into the MS environment, it works well with outlook, azure and the rest of their terrible stack. We prefer the google suite so this made our life even more frustrating. I can see it working well for microsoft but everone is going to pull their hair out. Cons This software is slow, clunky, the Saas version is bad. I tried to edit it and its got a terrible UI, I feel like they put the absolute bare minimum in. It has the most terrible support system I have ever seen, the tickets often got lost and there was no way to do things like have canned responses. We had to use it because an upstream supplier did Review Source VR Verified Reviewer Security Supervisor Sports Used the software for: 2+ years ### "Microsoft Dynamics" September 26, 2018 5.0 Pros Easy to use/navigate in most applications. Cons Occasionally unnecesarily over complicated to navigate Review Source Tyas P. Student International Affairs Used the software for: 6-12 months ### "Help My Works With Brilliant Solutions and Information " August 22, 2019 4.0 Pros Very helpful in providing information and solutions with content that can be accessed quite easily. The price is also very affordable! Cons When I first used this tool, I was confused to access the available features. Review Source Duncan T. Director, Membership & Operations Financial Services Used the software for: 2+ years ### "Microsoft's answer to the Force.com platform" August 31, 2020 5.0 Pros Microsoft Dynamics 365 offers an incredible amount of customizable workflow and deep Office integration. It's genuinely possible to create a single, unified integration between your CRM, ERP, email/communications suite, and word processing/spreadsheet/presentation software. Cons All that incredible customization comes at a fairly steep price - either a huge investment in institutional knowledge, or pay untold dollars for a consultant who's generating a return on \*their\* investment. Review Source PE Philip E. Managed Services Engineer Information Technology and Services Used the software for: 1-2 years ### "A customer CRM that seems to need a little of direction" June 10, 2018 3.0 This product needs some direction from a usability standpoint, otherwise competitors that have a clear vision will start to eat away at Microsofts pie. That said, it is entirely use-able, if not sometimes an exercise in frustration (at least from a front end, navigational perspective). Pros The glimmering of a competent application are here, but not fully realized yet. There is more flexibility than is readily apparent, and if you are willing to live with a substandard interface there is much that you can do. Cons We moved to dynamics from our old customer CRM, and it has been a little jarring to say the least. When you are first introduced to the interface it is not immediately apparent where everything is. From a front end perspective, things are hidden in odd menus, nothing is intuitive, and things almost seem a little "wacky" in a "why the heck would they put that there?" type of way. Review Source VR Verified Reviewer Director de proyecto y Infraestructura Used the software for: 6-12 months ### "Very friendly" January 12, 2018 4.0 You can design reports to the average, they can be integrated with other Microsoft tools, the information is centralized, it is multi currency, multi company. Pros I really like the possibility of integrating with project, excel, word in other words the integration with the whole Microsoft family Cons It is a little complex to integrate it with other products that are not Microsoft. The implementation on premise requires high performance hardware. Review Source RP Rachel P. Gérante et directrice Performing Arts Used the software for: 1-2 years ### "Très simple et efficace" February 8, 2024 5.0 Pros La fluidité de navigation, les recherches faciles, les opportunités faciles à remplir Cons Lourd d’administratif quand on a beaucoup de dossiers à saisir Review Source IJ Inbaraj J. Accounts Administrator Used the software for: 2+ years ### "Excellent Pacakage for manufacturing firms but quite complex." April 3, 2018 3.0 Pros The extensive features that is available, especially for large manufacturing organisations where production, Bills of Material and inventory is vital. Ability to convert reports to excel at one click. Cons The inability to create adhoc reports, even things like changing invoice layout or updating company address is all hardcoded and can only be done by developers. Also chews a lot of system memory, needs powerful hardware for smooth operation. Can be slow depending on the volume. Review Source MV Max V. Manager & Sr. Engineer, Technology Operations Management Consulting Used the software for: 2+ years ### "CRM Dynamics 2016 is a good onprem system that has improved from the previous versions." September 12, 2019 4.0 Overall, it is a stable system that connects well with Office (and Outlook). Supports ADFS for single sign-on and it is customizable in the looks and the workflows. We have been using the system for 2+ years and we have never had anything big issue with it. One of the only things that we are still looking at is that the latest updates change the way some customization works. Since they are moving to make it more like CRM 365. Pros 1) Easy of use. 2) Integration with Outlook (except with Outlook 2019) 3) It is all Microsoft's ecosystem. Cons 1) Not so good integration with Outlook when the user has a large mailbox. (yes, I know Microsoft do not recommend letting the user grow a large mailbox, but it is a bit of Outlook and CRM's fault) 2) Not so good integration for mobile devices Reason for choosing Dynamics 365 While all three options have similar features, the integration with microsoft products was the reason why we decided for it. Review Source HN Hannah N. Digital Marketing Specialist Education Management Used the software for: 1-2 years ### "Intelligent software that is easy to use " November 28, 2022 5.0 Great at strengthening B2C relationships with automated marketing. Everything was all in one place and made things very simple, whilst providing a professional and efficient experience. Pros Using Dynamics 365 was suprisingly very simple, but with features that supported in connecting and communciating with our customers. Dashboards provided the exact information needed at the time of using the software, as well as feeling assured that all data was safe and secure. Cons When dealing with multiple settingd across the company, I feel that the loading times of pages with lots of data on could be improved. Review Source SS Sangita S. PhD research scholar Pharmaceuticals Used the software for: Less than 6 months ### "Dynamic 365" October 9, 2022 4.0 I feel happy by using this software as it gives prime features like invoice generation, marketing which are very important to run any business Pros The invoice generation, contact management and expense tracking this feature makes this software very crucial for business management. Moreover this is best platform for business management. Cons The software should improve some advance feature of artificial intelligence for overall performance of software Review Source MC Mohit C. Software Tester Computer Software Used the software for: 2+ years ### "Dynamic 365" July 19, 2023 5.0 Pros It's easy to use and overall functionality is good. Cons Cost is very high. I would recommend maintaining budget friendly cost. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 1-2 years ### "A system is only as good as your adminitration" December 4, 2018 4.0 Pros I liked the reporting tools for Dynamics. it was easy to use and delivered the information I needed. Cons the software did take some time to get used to and trained on from other SME's in our busness. it was not as plug and play as I would have liked. Review Source AG Arienne G. Director of Fundraising Non-Profit Organization Management Used the software for: 2+ years ### "Dynamics 365 Review" January 9, 2024 5.0 Pros I've found Dynamics 365 to be really easy to use after getting use to it. It's great to oversee budgeting especially when it comes to marketing. Cons I don't have any cons as long as you take the time to get used to it, I think it's super user friendly! Review Source DY Deniz Y. Software Developer Computer Software Used the software for: Less than 6 months ### "Best tool for even Freelancers" April 6, 2023 5.0 It's the best and only good tool you going to get for business. Pros Even if you don't have a big business the idea of managing your all internal affairs with just this software is mind blowing. I can engage with my customers more easily, I can do marketing on my own projects too. It's just all-in-one tool for everything business related. Cons If i have to say something, the real issue about Dynamics 365 is same with other Microsoft products. You have to really invest some tutorial for using 100% of the features which I still can't. Review Source TB Tejaswi B. Test Engineer Computer Software Used the software for: 2+ years ### "Easy to use CRM & ERP." January 15, 2019 4.0 Pros Microsoft Dynamics CRM is one the best out there because it can be both CRM and ERP. It is best because of the kind of customization it provides. The businesses can decide on the process and customize the workflows accordingly rather than the other way around. The other names for Microsoft Dynamics CRM is Flexibility. Cons The only downside to Microsoft Dynamics CRM is its price, it is quite pricey. The implementation costs are also little high compared to other platforms. Review Source SM Shantel M. Customer service representative Telecommunications Used the software for: 1-2 years ### "Hoping for improvements" October 9, 2021 4.0 Will continue to use it Pros It's a good crm software, it makes the call scripting easy. Cons None. I don't have have any problems with it. Review Source BC Brian C. Founder Information Technology and Services Used the software for: 2+ years ### "Dynamics CRM is awesome!" May 10, 2019 5.0 We use it to automate sales, so it makes us extremely productive. We're also in the process of implement cases and the support piece. Pros I really love this product. I can easily customize the solution to meet our specific business objectives. I can then develop a solution to make it do even more. It's cheaper than its closest competitor and it does so much out of the box. Cons There's really no much to dislike. The support is good and there's a sandbox feature where you can test a change before going live. Review Source ÖC Öykü C. Software Developer Computer Software Used the software for: Less than 6 months ### "A Review for Dynamics 365" April 13, 2023 4.0 Moreover, Dynamics 365's cloud-based infrastructure allows businesses to access their data and applications from anywhere, at any time. This can be particularly useful for companies with remote teams or a distributed workforce. Pros One of the main strengths of Dynamics 365 is its modular design, which allows businesses to select and implement only the modules they need. The platform offers modules for various business functions, such as finance, sales, marketing, customer service, and operations. This makes it a flexible solution that can be tailored to meet the unique needs of different organizations. Cons Dynamics 365 also offers seamless integration with other Microsoft products, such as Office 365 and Power BI, allowing businesses to streamline their workflows and access data insights in real-time. This can be particularly beneficial for organizations that use Microsoft products extensively. Review Source tK tareq K. manager Retail Used the software for: 2+ years ### "It contains high specifications" July 25, 2022 5.0 Pros Very easy to use, useful for email and tables, and very practical for companies. I recommend buying and relying on it. Cons no its all good i like it. and its ease to use Review Source IK Irena K. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Advanced and reliable CRM tool from Microsoft" March 23, 2023 5.0 Pros Microsft simply knows its way around this type of software and investments in AI only makes it so much better and faster to use. It has all you need for CRM and if you work with Office, it is must have because of its integration. Cons As it happens with software this big there are always bugs. From time to time it crashes, but that happens rarely. Maybe problem of my hardware configuration. Also hard to use for new comers but it is advanced tool. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.