# Page 75 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 75 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 75 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1851-1875 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sD sanjay D. Manager Biotechnology Used the software for: 2+ years ### "Review on Dynamics" March 28, 2019 4.0 Over all my experience with Microsoft dynamics has been good. Iam able to track my sales and communication effectively Pros It is a well integrated solution for sales,marketing and finance.This is also well incorporated system with customer support and automation . I like the customer support.I like the most accessibility of the software from PC and mobile Cons Some time I find mobile application does not respond properly.A few features are little hard to implement Review Source RH Rosalinda H. HRBP Ice Cream & Food Solutions Divisions Retail Used the software for: 2+ years ### "Service helps to unite different platforms" March 1, 2020 4.0 Pros The platform is very comfortable. She knows how to integrate with ERP systems. Thanks to this, we get more detailed data on business process analytics. Also, the platform does not force my to use standard reporting tools. We easily connected a third-party Reporting Service. Cons Collaboration systems are not well thought out. For example, I cannot leave comments on documents. All issues have to be discussed in the messenger or by mail. Review Source DL David L. IT Manager Computer Software Used the software for: 2+ years ### "Can do it all, if you can customize it" July 23, 2019 3.0 we have had this software for a while, and it became so cumbersome to manage and configure that we are migrating to a simpler solution Pros part of the MS ecosystem, so it natively integrated with our other systems....at first Cons Heavy configuration and customization costs ongoing Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source iaK imran ahmed K. CTO Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365" October 21, 2020 5.0 Great and Excellent ERP. Pros Intelligent business applications and customer staisfaction Cons nothing.Easy to use.The ERP solutions will provide customer staisfactions Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 easy to use Review Source Rosangel del valle E. Secretario Used the software for: 1-2 years ### "The software is practical and easy to use, will help anyone to stay organized." June 20, 2018 5.0 Clients stay updated and feel satisfied with the good service provided. Pros Microsoft is the software that should be in every home and in every company because it is super practical and easy to use. What satisfies me is that it allows me to successfully handle the relationship with my clients. By using this software it has allowed me to provide my clients with a better service wherever I am. Cons I would like to be able to add some shortcuts for some of the functions, since when there is a lot of information and lists that I have created, it tends to collapse at times. Review Source VR Verified Reviewer Financial Associate Banking Used the software for: Less than 6 months ### "Dynamics Review" October 5, 2019 4.0 When it comes to data management it is an all in one platform that can help us manage our workload effectively. Pros It enables user to do their workflows easily. Having simple designs and tabs helped us manage the activities and tasks effectively. It is easy to copy and paste the data inputs going to microsoft excel to make reports. I like it that MS outlook is integrated in that way it made us easy to communicate with our team and other users while using and doing some tasks on the software. Cons It needs time to know the functions and keys. Its a little challenging to start most especially to those users that were not familiar with microsoft. Reconciliation is not automated so we have to do it manually through excel. Review Source WM Winnie M. Journaliat Public Relations and Communications Used the software for: 6-12 months ### "DYNAMICS 365:MY PERSONAL REVIEW" December 2, 2020 3.0 Microsoft Dynamics 365 can do with improved instinct for clients. For example, information passage is typically a repetitive encounter for amateur clients. Its UI configuration isn't improved enough for smooth route, particularly on the report pages Pros Microsoft elements 365 makes a phenomenal showing coordinating with significant outsider applications we at present use in the workplace, for example, a MailChimp and OneNote, in this way making it simpler to share indispensable bits of knowledge across applications. Microsoft Dynamics 365 makes a phenomenal showing of adjusting our deals and advertising measures by assisting with delivering consistent encounters for our clients through shared application information and promoting computerizations. Microsoft Dynamics 365 makes it simpler for us to zero in on the correct sort of clients by connecting with them rapidly utilizing knowledge gave by Microsoft's man-made brainpower sponsored highlights. Cons Microsoft Dynamics 365 can do with improved instinct for clients. For example, information passage is generally a repetitive encounter for apprentice clients. Its UI configuration isn't disentangled enough for smooth route, particularly on the report pages. Review Source EH Emmanuel H. Cpl Computer Software Used the software for: 2+ years ### "Reliable app" September 12, 2020 3.0 I really like work made easy and quick. With the help of this amazing software am able to hit my target. Thanks Pros It helps you and achieving and also makes working easier Cons A lil complicated to me when trying to figure out certain functions. Apart from that it’s great! Review Source VR Verified Reviewer Entrepreneur Apparel & Fashion Used the software for: 1-2 years ### "Microsoft dynamics 365" February 4, 2023 4.0 Je pense que le logiciel n'est pas adapté à des petits entreprises. Pros La fonctionnalité du logiciel est très riche en option de plus c'est personnalisable Cons Le logiciel est un peu difficile à mettre en place et à paramétrer Review Source AR Azizuddin R. Claims officer Hospital & Health Care Used the software for: 6-12 months ### "Review for Dynamics 365" November 23, 2022 5.0 My overall experience with Dynamics 365 is good. Pros the variation of business/work processes in view of client/business requests.Accounts Receivables the Receivables we want to get from clients bacome simple to gather Cons The speed and exactness is low contrasted with different virtual products. Review Source KI Kamaruddin I. CRM and Digital Consultant Banking Used the software for: 2+ years ### "Powerful tool to get CRM right!" June 23, 2020 5.0 Very user friendly and easy to learn and understand compared to other CRM software that I came across. Pros Sales, marketing and service modules in Dynamic are technically and functionally well integrated, enabling consistent customer experience and synchronized fulfillment/resolution process across channels and business functions Cons Dynamic has this feature called USD (Unified Service Desktop) that allows access to multiple systems from one application window, making it easy for Call Center agents to manage multiple customer enquiries. However, if this feature could be deployed to branch environment in multiple locations, then it would be better. Reason for choosing Dynamics 365 Rich and relevance in functionality, low cost to entry, vibrant community of support and options for integration and customization Review Source EO Edwin O. Administrative Assistant Information Technology and Services Used the software for: Less than 6 months ### "Best software for System Administration." April 8, 2021 5.0 It has helped me reset passwords for students who have forgotten their passwords for logging in to the portal. It has helped me to register units for a student who is unable to register his or her units. Last but not least it has helped me show a student his results in case he or she is unable to view his provisional results. Pros What I like about this software is how easily it can be customized. The administrator of this software can create an account for a user and even assign the rights and privilege's of that user thereby allowing that that user carry out some specific activities to the system. It reduces time for searching information for a particular individual for instance a student's information in the university. Last but not least what I like about this software is its ability to have many components doing different activities in one place that is for instance in a university it has details for students, staffs and other staffs. This makes it more unique, simple and efficient. Cons Lets say if you are using one account two people then you cannot the same work at the same time. Also if one of the developers is using a specific table or one lecturer is uploading marks then no one will use that table, it tells you that the table is locked by the user. I don't much to say least about the software only that another thing is that if the network is weak then the software will not load or open. Reason for choosing Dynamics 365 It helps manage students details in the University easily, faster and efficiently. Review Source MA Marion A. Vendeuse Retail Used the software for: 2+ years ### "Parfait" October 12, 2023 5.0 Pros J’apprécie tous les aspects de Dynamics, logiciel fonctionnel, pratique et ludique Cons Certaines fonctionnalités ne me servent pas Review Source DflS Dayane ferreira loner S. Vendedor Marketing and Advertising Used the software for: 6-12 months ### "O melhor marketing que uso nas redes sociais " March 23, 2023 5.0 Pros Me dá um leque imenso na hora de fazer o marketing da minha empresa Cons As vezes eles travam muito , aí perco tudo que já fiz Review Source Sandro Roberto L. Assistente Administrativo Civic & Social Organization Used the software for: 2+ years ### "Para melhor negócio na empresa o Dynamics 365 é a solução ideal!" October 20, 2020 5.0 Pros Facilidade no uso, possibilidade de ajuste para saber qual área tem melhor desempenho nas vendas, facilidade para atingir metas e o cliente de maneira mais contundente, resultados e acoampanhamento real das vendas e qual público se quer atingir Cons Lentidão para acesso acontece em alguns momentos, mesmo com uma conexão estável. Temos que fazer logout e depois login e aí funciona normalmente. Review Source MK Mohammed K. Web Developer Used the software for: 2+ years ### "Great CRM from Microsoft " May 14, 2018 5.0 We use it as a contact manager and organize all our data with clients. This really helps us get more insight on our clients and how to target new clients. Pros I like the fact that it is super customization-able and we are able to create our own custom processes and incorporate them in our business. Cons It takes some time to get a feel for the the product and all that it has to offer. Some users have a hard time but once the adapt it really helps organize all data. Review Source MA Mohammed A. physio therapist Hospital & Health Care Used the software for: Less than 6 months ### "Microsoft Dynamics 365 Review" August 20, 2021 4.0 It could be a exceptionally dependable apparatus for overseeing, arranging, and planning the work which comes from diverse sources. It engages the specialist with all the specified data like GPS area, required apparatuses on the location, location course. It moreover gives back through chatbots and video conferencing. Its capability with IoT. It gives an by and large taken a toll of the work and gives bills. Its versatility and accessibility are magnificent. Pros The item can effectively be sent to all workstations that have Office 365 introduced and can consistently work with existing Exceed expectations applications that our groups utilize. Cons Overall cost Strong administrations skill Review Source MP Monica P. asistente administrativo Apparel & Fashion Used the software for: Less than 6 months ### "Funcionalidad Dynamics 365" April 18, 2023 4.0 En mi experiencia, hemos mejorado los tiempos de mi área de facturación, lo cual permite también, optimizar el tiempo de las gestiones de las diferentes áreas de la empresa Pros Yo uso Facturación, en poco tiempo pude adaptarme, aprender y manejarlo. Referente a la compatibilidad con el sistema integral existente, pues no tuvimos problemas. Cons Me costó un poco mas de lo previsto, en lo que dar referencia a documentos internos en relación a las facturas. Review Source Ravi R. Computer Software Used the software for: Less than 6 months ### "Right approach to get to customer " December 15, 2016 5.0 The hiring of employees to get right approach with customers is very difficult task, at times you can think that what difference will it make? After trying the product, and making right interactions with the customers, our organization has grown to be more promising for customers. Our business at web society is evolving due to such software. When such a big giant is involved you are definitely in a win-win status. BUT It is priced high and also the integration support needs to be upgraded. Overall, It is very good idea to have such software by your side. Pros Business process library is the best part and with so many complementary tools at your aid, it saves a lot of work. The multilingual support is also very nice. Cons Literally, nothing just prices it a little lower and we can have more support for third party integration. Review Source VR Verified Reviewer Product Computer Software Used the software for: Less than 6 months ### "Dynamics 365 Review" March 20, 2023 3.0 We started using it because we started to get into the Microsoft ecosystem a little bit and thought to experiment with it, can also be a bit prohibitive for some users and the system can be somewhat complex to set up and configure.But final verdict is, its just alright. Pros I appreciate the flexibility of Dynamics 365. It allows for the creation of custom solutions to fit our needs Cons Honestly, its just good and unless youre fully ingrained in the microsoft ecosystem, its just not special. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source ZA Zohaib A. CSA Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365" April 7, 2022 3.0 Pros The ERP has alot of functions, you can manage the inventory, create purchase orders, quotes, sales order and can also generate invoices. Cons Has alot of lags, for every option that you click a new window will open. If you remove a PO and dont cancel the Sales order, everytime you refresh the queue a new PO will be generated. There are a lot of errors that Microsoft needs to address. Overall i am not much satisfied with the ERP. Review Source AC Angela C. Community Engagement Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Effective software." March 9, 2021 5.0 OVerall , i am pleased with the software , it is effective and easy to use. Pros I like most that this software is easy to use and customer service is very responsive. I would recommend this to friends. Cons I dislike most is the prices, if you are a start- up the prices could be on the expensive side., could use google docs for cheaper. Review Source PP Prudence P. Staff Accountant Accounting Used the software for: 2+ years ### "Detailed Accounting System" December 4, 2018 5.0 Our company uses this program to combine all of our locations general ledgers for consolidated reporting purposes. Pros The Software is capable of containing multiple locations and can handle large amounts of data Cons The accounts payable and receivable modules are not very user friendly. Review Source MP Mark P. IT Engineer Environmental Services Used the software for: 1-2 years ### "Best CRM Solution" May 5, 2023 5.0 So far we didn't get any bad comments or complaints from our user who using them in their project. Pros What we like about this software is it easy to use and understand this "Customer Relationship Manager". Cons It is a bit expensive than competitors software's. Review Source Maryory L. Analista Used the software for: 2+ years ### "Tool that has allowed me to divide, organize and assign activities for each of the company's projec" March 13, 2018 3.0 Pros Software that is allowing me to create my platform based on the needs that are currently being presented, due to the different business models, it allows me to store and manage my own customer data, relate items of merchandise supply and constant increase of the sales of the products. On the team building side, I identify the activities and their organization, allowing me to keep track of sales and collections processes. Improve the interaction between the work team, thanks to the cloud, which can be accessed from any company team Cons The team is used to the platform, generates distrust that the information is managed from the cloud and not from the server, and are in the process of learning, implementation costs have been high Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.