# Page 78 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 78 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 78 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1926-1950 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Delivery Driver Chemicals Used the software for: 1-2 years ### "Dynamics CRM is a great way to track your customers" December 18, 2018 4.0 Pros We used this CRM for several years, it was easy to use, but when our management changed we switched CRM software Cons Nothing, I really liked using Microsoft's CRM software Review Source jS jerrod S. futures Alternative Dispute Resolution Used the software for: 2+ years ### "awesome" August 16, 2020 5.0 its amazing i use it for it technology class on my computer Pros i use it on my computer all of time its easy to use the software on your computer for anything class schooling Cons i think it be improved some more during the years Review Source VR Verified Reviewer Expect more from Microsoft Information Technology and Services Used the software for: 2+ years ### "How can such a large software developer make such garbage?" August 18, 2020 3.0 Not a good experience here, eventually switched to SAP which is much better Pros If the fact that it is web based is a pro, then I guess that is the only one. really poor product . Cons Everything you do, changes the window, instead of opening a new window. continuously have to refresh browser for things to update. Saving did not always work. Review Source VR Verified Reviewer Researcher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dynamics 365" December 20, 2022 4.0 Pros Email marketing and multichannel marketing are very awesome. Cons Some features need to be updated and improved more for better experience. Review Source Alexis C. Sales Manager Hospitality Used the software for: 1-2 years ### "Glitchy" July 17, 2020 4.0 Pros The the organization can personalize so much of the features! Cons It seems a bit sensitive, it can get quite glitchy and repairs seem to take a while to locate then fix. Review Source Njoku V. Freelance Blogger Publishing Used the software for: 6-12 months ### "Dynamics" January 9, 2019 5.0 Wow it's the real deal. As far as Dynamics functionality goes this app is great. It does pretty much everything I will need to do Pros The app is light weight, simple and edge and absolutely efffective. A wonderful app. Cons I have not really used the full-fledged app so I'm not sure what extra feature That brings to the table. This does everything I need. Review Source AB Adrianne B. Accounting Coordinator Food & Beverages Used the software for: 2+ years ### "Microsoft Dynamics" October 5, 2018 4.0 Overall I really like the software. As a member of the accounting team, it make my job easier because of the interconnections of the modules. Pros I currently use Microsoft Dynamics GP and like how the accounting modules link to inventory, purchasing and sales modules. Cons Sometimes the linking of one transaction to another can cause a ripple affect of confusion if one aspect of the transaction is done incorrectly. This makes it had to fix on our own. Also sometime the systems get's caught up in processing a transaction (or linking transactions). Most times we have to contact a consultant to fix internal issues. Review Source VR Verified Reviewer Implementation Specialist Computer Software Used the software for: 2+ years ### "Great for managing customers and marketing efforts" June 30, 2018 5.0 Able to integrate the platform easily with other software systems Pros Great for allowing lead information and opportunities to be accessed easily. The platform is also very easy to integrate other software with. Cons Not a fan of the user interface. I had a really tough time learning the platform when I first used it in college. Once you get used to it and where the things you need are, it gets easier to understand. Review Source SJ Sharmila J. Project Manager Computer Software Used the software for: 6-12 months ### "Lot of built in features, easy-to-use" January 2, 2019 4.0 Pros I have done QA for a CRM application built in Microsoft Dynamics and it is pretty good. Most of the features are already built in and customizable along with the user roles, while the admin can also create roles as per the project requirement. The developer has designed flows based on the project requirements, and the application was flexible that any activity can be converted to a new case. Microsoft has thought of almost every requirement that a user can have for a CRM application. Cons The web design could be made more customisable, as some of the pages doesn't seem to have responsive design. We faced the application downtime issue once in the past 6 months which we were not informed about. Review Source AT Aurelien T. Chef de service patrimoine Government Administration Used the software for: 2+ years ### "Chef de service " November 27, 2023 4.0 Prestaraire de qualite , produits robustes Pros La gestion des flux financièrs avec comptabilités analytiques Cons Sans objet aucon probleme nous a ete parvenu Review Source Vladimir K. Advertising consultant Consumer Services Used the software for: Less than 6 months ### "Dynamics 365" February 23, 2022 5.0 Pros The software has everything that is required and more to complete daily tasks Cons Maybe to much features, sometimes gets in the way and is crowded Review Source Samantha C. odontólogo general Used the software for: 6-12 months ### "Microsoft Dynamics is a good software." April 17, 2018 4.0 Pros Really good tool for business, it has really great response and has good manage for small-medium and big organizations, makes easier the task for the users. Cons It has big problems when used in another plataforms and also there are better products on the current market, also very popular brands make really good offers Review Source VR Verified Reviewer Co-Founder, Director of Business Development Used the software for: 1-2 years ### "Very powerful, but complicated tool" June 25, 2018 5.0 CRM done right, once you get through the learning curve. Pros Wow, this tool is really comprehensive. There's nothing more important than our relationship with clients, and Dynamics allows us a lot of customization with regards to the customer profile, allowing us to quickly get up to speed and meet their needs. Cons The downside of a robust tool like this, is you have to be an expert to use it effectively. We had some people "wing it" and we made some mistakes. Luckily support caught our mistakes and we got back on track. Review Source NE Nazir E. Sales Retail Used the software for: 1-2 years ### "The Great Product Line of Enterprise Resource PLanning" February 1, 2023 5.0 Perfectly keeping the good records of my clients Pros All the records of clients in line are all organize perfectly with Dynamics 365. The Planning helps the sales rise. Very easy to use and the customer service is amazing. The software is also inexpensive, add a lot of value to my money. Cons The is some minor problem such as converting pdfs to excel or words documents. Review Source VR Verified Reviewer Principal Solutions Architect Government Administration Used the software for: 1-2 years ### "Dynamics for customer collaboration and engagement" June 14, 2018 4.0 Pros Customer Engagement - Portal, 360-degree Customer view, Case Management Retail Management - Supply-chain mgmt., Sales mgmt., Shopping experience, Forecasting Project Management - Planning, Scheduling, Resource Management, Tracking Finance - Budgeting, Accounting, Billing, Auditing Field Services - Service Ordering, Tracking, SLAs, Calendaring Sales and Marketing - Channel Marketing, Predictive analysis, Sales Plans Cons It may be an overkill for a small-sized organization with less than 1000 customers to manage. All the capabilities mentioned in the Pros may not be handy and requires a considerable amount of effort to enable them. CRM is not a solution for document management though it promotes collaboration with customers. Use Dynamics only if you need lots of above capabilities, otherwise, it leads to over-engineering the solution. Hence don't fall into Microsoft Sales pitch Review Source YM Yuri M. Customer Success Marketing and Advertising Used the software for: 2+ years ### "A bit difficult in the beginning" March 21, 2019 3.0 Pros Dynamics helped one of our clients because with it they were able to organize their students in one place, separating by lifecycle stage and intake. We do some of their communication there too, by sending emails. Cons It's really difficult to learn how to properly use Dynamics. It's better when you have some senior to teach you, and even with it, the best way to learn is by practicing. A lot. Review Source Marco S. Desarrollador de aplicaciones web Used the software for: 6-12 months ### "Microsoft stands out for developing quality software. Dynamics is no exception improving business " June 7, 2018 4.0 Pros Good user profile management. It is excellent for managing a small or medium business. The cost benefit is excellent Cons There are many modules that can not be customized and the company must adapt to the software. The use of tablets requires a license from Microsoft and they are not compatible with Android and iOS. Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Ease of use and Integration with other In house Developed systems with multi language feature. " May 22, 2018 4.0 Cost effective-cost saving. Ease of use and ease to train. Most Functional area solutions are covered-Finance ,Operations etc. Perfect system integration with other in house solutions. Good Integration with MS Office 365. Pros Ease of integration with other In house systems. Multi language feature . It has a multi currency feature for global firms. The best E.R.P for Mid and Large size firms- Cost effective. Ease connection with MS Office. Cons Some features and customization are only available from the re sellers and NAV Admins. Poor reporting designs. Review Source 綾安 綾佳 安. 事務員 Accounting Used the software for: Less than 6 months ### " 顧客管理の革新的なパワー" June 13, 2023 5.0 自社のビジネスニーズや業界に合わせて、フィールドやワークフローのカスタマイズが可能なところが使いやすい Pros 顧客関係管理と企業資源計画を統合した総合的なビジネスソリューション。統一されたプラットフォーム上で、営業、マーケティング、カスタマーサービス、財務、人事などのさまざまなビジネスプロセスを管理できるのがいい。業務の効率性が向上し、情報の一元化とデータの共有が実現できる。 Cons 複雑なインターフェースや操作方法がユーザーにとって困難。ユーザビリティの向上を図り、直感的で使いやすいインターフェースや操作フローを提供することが求められる Review Source VR Verified Reviewer marketer Marketing and Advertising Used the software for: 6-12 months ### "Its a good to for marketing" December 28, 2022 4.0 The CRM software is has very in marketing with email. Been very beneficial It helps me keep up with my contacts Pros Its a fully customizable software. Thats what grabbed my attention Cons It was a little confusing to get set up . Review Source JC Jessica C. Purchasing Agent Building Materials Used the software for: 2+ years ### "365" September 20, 2022 5.0 Pros The customer base is a really good feature. Cons The order placing takes longer than some programs, but it get the job done. Review Source PD Paul D. Mobile App Developer Computer Software Used the software for: 1-2 years ### "CRM for effective time management" March 26, 2019 5.0 Pros In an IT company, you have to work on several mobile applications at once: there are too many tasks, and CRM helps to deal with this whole pile of cases. In addition, sometimes you need to negotiate with clients: you don’t remember all the nuances of past conversations - Dynamics CRM helps out, where this information is stored. Cons Setting up the program is extremely inconvenient: a more intuitive interface would go to Dynamics benefit. There is no integration with other services. The exception is Outlook, but this is not enough for my work. Review Source Kamila A. Content mánager and Strategist Marketing and Advertising Used the software for: 1-2 years ### "Observaciones" April 25, 2020 3.0 Lo uso todos los días en mi laptop del trabajo y me va bien Pros La facilidad de modificar mi sistema sin tantas restricciones Cons Fragilidad del sistema contra los virus digitales. Review Source VR Verified Reviewer Ceo Religious Institutions Used the software for: 6-12 months ### "Highly sufficient " July 18, 2020 5.0 Dynamics 365 provided my team and I solutions for some of the office issues were facing. Since using dynamics, our communication has increased, our competencies throughout the software as increased. Pros Dynamics is highly accessible, very user-friendly and honestly one of the greatest Softwares out today. Cons Sometimes the online cloud would give me some issues. Review Source VR Verified Reviewer Senior Associate Management Consulting Used the software for: 2+ years ### "Full featured and difficult to use" July 23, 2018 2.0 Access to historical client information Pros What I like is that it holds a lot of information about clients. The main thing I like is that my company's history with clients is in there. Cons It is challenging to use. Being remote, it needs a VPN to access it, which is sometimes difficult to connect to. So, it makes it somewhat useless in the field. It is only accessible through Windows. A big minus Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.