# Page 79 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 79 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 79 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1951-1975 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose Miguel F. Long Term Planner Mining & Metals Used the software for: 6-12 months ### "Your bussines information in one touch." September 18, 2018 4.0 Pros Microsoft dynamics is a bussines software solution that manage financial, supply chain and other bussines processes, as a Microsoft tool, sync and compatibilitie is very useful and makes your days easier, mobile app if very good for meeting and quick info. Cons Mobile app can be better, it freezes and is quite slow. Review Source FM Fernando M. Lic. Computer Software Used the software for: 1-2 years ### "Gran herramienta" March 17, 2020 5.0 Uso diario para mantener integrados a todos los involucrados en las oportunidades. Es sencillo dar de alta las cuentas, los clientes y las oportunidades Pros Permite llevar el seguimiento de las oportunidades con todos los involucrados Cons Me gustaría mayor facilidad de integración de los contactos que ya se tienen en LinkedIn o en Outlook Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Porque era una plataforma gratuita sin soporte Review Source Evan C. SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great way to funnel leads" October 1, 2018 5.0 Pros Funnels sale leads, qualified contacts, automation, ease of use Cons It took awhile to get everything hooked up properly. Once we did we didn't have any issues. Review Source JG Josue G. diseñador grafico Graphic Design Used the software for: 6-12 months ### "Dynamics 365" February 19, 2023 5.0 Pros al momento de crear perfiles y atajos es muy bueno . no puedo dejar pasar que al momento de crear nuevos apartaos el resultado es muy eficaz. Cons sin duda poder lograr que todo el equipo de trabajo lograda acoplarse al programa fue muy difícil ya que por la extensa variedad de complementos que maneja poder entenderlo a la perfeccion es muy difícil. por otro lado el costo es muy elevado la verdad . Review Source NB Nabeel B. recruitment specialist Staffing and Recruiting Used the software for: 6-12 months ### "Amazing CRM" June 13, 2022 5.0 Amazing interface and usability, really user friendly with easily to fill fields. Pros The ease of using it was my most favorite part, the user interface was amazing, the tool itself was very fast, I used it in my previous company Cons Some time it would not give the details if we put a case number. Review Source VR Verified Reviewer Business Analyst Financial Services Used the software for: 6-12 months ### "MS Dynamics" August 16, 2019 5.0 Excellent. This product is magical. it made my work very easy and error free Pros I mainly used dynamics for crm purposes where i worked with sales team to track sales and marketing data of different clients Cons It is extremely hard to record or update current data as the process takes longer time to delete old one and upload new data Review Source VR Verified Reviewer IT Analyst Printing Used the software for: Less than 6 months ### "Dynamics 365 for Business" December 27, 2021 4.0 Overall, Dynamics has left a positive mark on our business. We saw gains in efficiency, sales, profits, and more. Pros This software allowed our company to manage a large variety of customers easily and effectively. This was a great solution that boosted revenue and sales dramatically once we optimized it to fit our business needs. Cons Dynamics 365 integrates strongly with only other Microsoft products. It would be nice to gain some outside functionality that is not natively supported in Dynamics. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 When we were running Dynamics, we heavily utilized Microsoft products and felt the strong integration between them made Dynamics a good fit for our company. Review Source PI Patricia I. Sr E-commerce Manager Apparel & Fashion Used the software for: 2+ years ### "Dynamics - Supporting E-commerce " October 7, 2019 5.0 Good experience. The kinks can work themselves out once you get used to the software. Pros It is build to support the company. Therefore it is important to outline exactly the needs and map out strategy behind each component. Cons It can be a slow process in training staff. Dynamics support is not as efficient as one can be expect. Reason for choosing Dynamics 365 Software used over several Hubs, and it worked for the company needs. Review Source VR Verified Reviewer B2B LEADER Retail Used the software for: 6-12 months ### "Truly dynamic" December 11, 2022 5.0 Pros Great help in maintaining recordsUser friendly and ease to access Cons Some modules are expensive ,can be cost effective Review Source VR Verified Reviewer CRM Business Analyst Information Technology and Services Used the software for: 2+ years ### "Microsoft Dynamics Review" October 9, 2018 4.0 Pros Popular ERP Software in the market, so its easy to find specialists. Possible to have solutions on premiss and cloud base. Powerful system with lots of capabilities to automate your internal processes. Has API and even native integration possibilities with other tools. A Good solution for bookkeeping purposes. Cons Complicate to set up, hard to customise and takes time users to adopt. Review Source VR Verified Reviewer HoD Information Security Financial Services Used the software for: 6-12 months ### "Dynamics 365 reviewed by IT Specialist" February 11, 2022 5.0 Pros Excellent interface Superb management of contacts CRM at its best Cons The setup procedures are hectic and very lengthy Review Source VR Verified Reviewer IT Service Specialist Pharmaceuticals Used the software for: 6-12 months ### "Great software, but amount of options is overwhelming at first." February 28, 2018 3.0 Pros We used Dynamics everywhere in company, from HR to IT, different users expectations, technical skills and business goals. You can unify a lot of functionalities in one tool. Cons Entry level is quite high and it might be a bit overwhelming at first. Tool is not easy to use, but you can learn moderately quick. Review Source Kofi J. Developer Computer Software Used the software for: 6-12 months ### "Review for Dynamics 365" October 4, 2019 5.0 it has boosted our financial capabilities and marketing capabilities. Pros Using both its customer relationship management and enterprise resource planning has accelerated our business growth over the past months. Cons first time using the product gave a huge problem trying to find my way out with analytics on my financial data. Review Source Kevin H. M.D. - Physician Used the software for: 6-12 months ### "Dynamics has allowed my company to grow because this software makes management easy" December 20, 2017 5.0 Pros Very easy to use, makes company or business management accessible for the user and has many tools that allow work to be done quickly and efficiently. Cons There are no negative aspects in the use of Dynamics, however, because this platform has so many tools it can be difficult for the user to get used to it. Review Source Alfonsina D. Community Manager Design Used the software for: 6-12 months ### " it really speeds up every part of my social media strategy, content creation, engagement with my us" August 29, 2017 3.0 it really speeds up every part of my social media strategy, content creation, engagement with my users. All of that is taken care of with one platform Pros I like the keyword searches and content feeds - really easy ways for me to come up with new content, engage with my audience and find new customers. It truly is an all in one solution. Review Source VR Verified Reviewer Sr. Talent Acquisition Manager Automotive Used the software for: 1-2 years ### "Great collaborating tool! " September 26, 2018 5.0 Overall, it's a great tool when it's working like it is supposed to. Pros That you can work collaboratively with others. Cons The programs are slow and seem to have glitches. Review Source Rick C. Manager Entertainment Used the software for: 1-2 years ### "Dynamics makes every customer of ours feel special" January 25, 2018 5.0 Finally, a CRM software that does it all! Pros Dynamics has allowed for our company to effectively communicate with our customers in a way no other software could. Review Source PM Picariello M. Chargé de clientèle Furniture Used the software for: 1-2 years ### "Information" February 23, 2023 4.0 Très organisée Pros Organisation des tâches très intéressantes Cons Parfois il y a des ralentissements qui bloque l’outil Review Source BF Barbara F. acocunts receivable Retail Used the software for: 6-12 months ### "Amazing upgrade to my daily invoicing process! " June 1, 2022 4.0 Pros It is intuitive, easy to use and navigate, excellent integration. My day is much easier and faster with this program! Cons It could have more integration with others online customer Portals Review Source JA Jennifer A. Manager Used the software for: 6-12 months ### "This is an INTENSE piece of software that will literally run your business for you. Keeping track!!" April 20, 2018 5.0 You could literally save thousands of man hours by using this product. It's truly and amazing piece of software. Pros What features doesn't this product have... You could literally have your team all over the world and they can see exactly what you see and you will both be on the same page. Every aspect of you business can be tracked and implemented into the system. There is so much to this software and it is truly invaluable to our business. Everything from marketing, inventory, to everything is track able here and there are also great messaging capabilities. Cons There might be too much? Is that possible? There are so many features that if you are new to programming software it can be a lot to take in. Mind you, this will likely not be an issue with most people and once you get it all in there, you will wish it had been there forever. ALSO if you are stuck in anything the support team is amazing... Review Source James C. Freelance Graphic Designer Consumer Goods Used the software for: Less than 6 months ### "The best CRM solution" November 6, 2018 4.0 My overall experience with Microsoft Dynamics has been great, easy and effortless. Pros After trying many different CRM tools for my online shop, I came to the conclusion that Microsoft Dynamics is by far superior to the market competition. In my opinion this is solely because of it's easy of use. The interface makes light work of simplifying all the software's functions and tools and arranging them in a layout that is effortless to navigate and use. Cons There isn't really anything I don't like about Microsoft Dynamics, but the thing I like least is the pricing. There are definitely cheaper alternatives out there however I feel that it is well worth the extra money. Review Source Florwin A. CRM BA Information Technology and Services Used the software for: 6-12 months ### "D365 Crm" December 14, 2022 5.0 Pros I have been using this product for real estate projects and this is highly recommended especially on tracking sales and house units. Cons There is none. I can say that this software is good. Review Source JA Jessica A. Call Center Customer Service Representative Retail Used the software for: 1-2 years ### "A complete CRM " August 17, 2021 5.0 Pros Customer data is neatly stored on the files we can create for them and easy to access. Importing email templates is really easy ,which makes the process of sending them via Outlook smooth . Can be customized to follow the metrics you are interested in . Cons There are a lot of features and even after more than a year I still find it hard to properly use Dynamics from time to time . It can also take a while to load . Review Source AV Amanda V. Scientific Trainer Biotechnology Used the software for: 6-12 months ### "Monopoly on everything" November 7, 2018 4.0 Pros Dynamic 365 really only gets highly recommended because the Office Suite is universally used by most of the world. And now Microsoft has said 'let's make more money by making everything cloud based and require an annual subscription.' It is well made, it's a nice product and the cloud makes it easy to find what you need anywhere. But the fees are going to be awful. Gone are the days of owning a disc with the software on it. I have a feeling people will be hoarding these software discs for as long as they can. Cons The annual fees just to be able to use the most widely used software are disappointing. I'm not looking forward to being forced to make the switch as Microsoft sees fit. Review Source AE Amanda E. Inside Account Manager Information Technology and Services Used the software for: 6-12 months ### "Great Tool for Customer Service" February 27, 2020 3.0 My overall experience has been OK. It takes a lot of time to learn the program, but the end result is having a useful tool to organize your every day work tasks and projects with your team. Pros I have been using this tool since I started at my current job, and the thing I appreciate most is how it helps me stay on top of tasks and stay organized. The dashboard features are extremely helpful when collaborating on a team since you can view all of the current projects that everyone is working on. Cons The program is not as user friendly as others, it requires a lot of training to navigate properly. Our company faces a lot of glitches and bugs on a daily basis, but that comes along with the scale of the business that we do. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.