# Page 8 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 8 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 176-200 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Thomas K. Quality Assurance Construction Used the software for: 6-12 months ### "Overview of Dynamics 365" September 10, 2024 4.0 It is a powerful tool that offers a valuable solution for managing various business process, despite some challenges related to implementation and cost. Due to its friendly user interface and training the learning curve makes users get up speed on how to make use of it. Pros It has several standout features that makes it a good app for business. The features include. Integration and Flexibility, a comprehensive CRM and ERP functionalities, very scalable and great user experience. Cons Here some cons about dynamics 365. The cost of implementation and purchase is high. It is complex to implement. High levels of customization to fit customer needs. Depends solely on MS ecosystem for it resources. Review Source TC Tamiko C. Publisher Writing and Editing Used the software for: 1-2 years ### "Can’t beat it!! It’s a WIN!" September 22, 2024 5.0 My experience has been a joy and it makes my life a lot easier. Simplifying my growing business. Pros I’m impressed with everything it offers. There’s a variety of platforms that’s comes with Dynamic 365 and I love it!! Cons I can honestly say I have no cons about it. It hasn’t disappointed me in no aspect. Review Source EF Elmer F. CO Accounting Used the software for: 1-2 years ### "Excelente " July 22, 2024 5.0 Tem sido uma excelente experiência no seu todo Pros Automatização de processos, garante que os processos sejam seguidos consistentemente. Cons A interface seria mais convidativa e intuitiva. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Dynamics 365 Ouvi falar pelo meu colega e optei em experimentar, gostei. Review Source NT Nathan T. Insurance Sales Insurance Used the software for: 6-12 months ### "great product for businesses" August 22, 2024 5.0 It's been great. It helped us grow and gave us great data insight. Pros It has great scalability for small and large businesses. It is cloud-based. It is very customizable and flexible. Cons It is a little expensive. It can be complex to utilize. Review Source BP Bhumi P. Personal insurance advisor Insurance Used the software for: I used a free trial ### "Microsoft 365" September 30, 2024 5.0 With the use of Microsoft you can access more than one file at a time with ease of use. Pros Microsoft 365 is my everyday use to product in work and making and opening my client file. Cons there is nothing like dislike about the Microsoft and its functionality. Review Source AAM Ar-jay Angelo M. System Adminstrator Food Production Used the software for: I used a free trial ### "Powerful CRM and ERP Solution" September 20, 2024 4.0 Dynamics 365 is a robust platform for managing both customer relationships and business operations. While the learning curve is steep, its integration capabilities and powerful features make it worth the investment for larger organizations. Pros Dynamics 365 integrates seamlessly with Microsoft tools, offering strong automation and AI-driven insights. It’s highly scalable, making it ideal for both CRM and ERP needs. Cons The setup and customization can be complex, requiring time and expertise. Pricing may be a barrier for smaller companies. Review Source SE Santiago E. Coordinador de bodega Mechanical or Industrial Engineering Used the software for: 6-12 months ### "DYNAMICS 365 A POWERFULL TOOL FOR ENGINEERS" August 16, 2024 4.0 I use some tools from Dynamics 365, specially a tool called Microsoft dynamics 365 AX which is a ERP software where you can control a lof of resources and departments inside a company or industry, for example production, quality, logistics, sales and other else Pros It's a perfect complement for professionals cause you can use a lot of interactive resources that it has Cons I consider the cost of one professional license is a bit expensive Review Source NR Niki R. Technicien informatique Individual & Family Services Used the software for: Less than 6 months ### "Solution très puissante" November 25, 2024 5.0 Très bonne prise en main, très fluide, analytique avancée, intégration complète. Il permet de centraliser et de gérer divers aspects de l’entreprise Pros L’intégration de Power BI L’automatisation des processus Cons Demandes de mis à jour plus fréquents qui peuvent perturber les flux de travail. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Questions de coût et aussi la partie fonctionnelle Review Source IS Intiaj S. Owner Education Management Used the software for: 6-12 months ### "I Suggested Dynamics 365 Everyone " July 7, 2024 5.0 My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making. Cons The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively Review Source Timmy S. Freelancer Market Research Used the software for: I used a free trial ### "Navigating Business Success: My Journey with Microsoft Dynamics 365" July 12, 2024 5.0 Mature, End-to-End Solution, Accessible insights, Enhanced customer service experience, Reduced sales cycle and Increased productivity. Pros As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement. Cons It's a powerful platform, no tool is perfect, and understanding its limitations is essential. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Average CRM/Dashboard - Go with Salesforce" July 19, 2024 3.0 Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce. Pros What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed. Cons The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Forced to by Upper Management without any input. Review Source tV tanaji V. website development Computer Software Used the software for: Less than 6 months ### "Streamlined Business Operations with Dynamics 365" July 29, 2024 5.0 Pros Provides a single source of truth by consolidating data from various modules, which enhances decision-making and operational efficiency. Cons hile Dynamics 365 is highly customizable, configuring it to meet specific business needs can be complex and may require specialized knowledge or consulting services. Review Source ME Mahmoud E. secretary Media Production Used the software for: I used a free trial ### "Performance splendor " September 20, 2024 5.0 I didn't have any problems with the success now Pros The program is easy and simple and it is a great development to use Cons The simplicity that exists makes you excited to use the program Review Source VR Verified Reviewer Health care administrator Hospital & Health Care Used the software for: I used a free trial ### "Is Dynamic 365 worth it?!" August 1, 2024 4.0 On the whole, I would recommend Dynamic 365 for those who are serious about learning new software that could be easy and flexible if they are ready to spend some time and resources. Pros Dynamic 365 is a unified software source that manages Microsoft's customer relationships. I will list out some of the Pros which I found useful: 1. It helps us run your business entirely and will offer insights that provide the best results using the support of AI. 2. It is fully equipped with much-needed features like flexibility, lower costs for ownership, improvised scalability, and much more. 3. It significantly helps budding start-up enterprises as it is affordable. 4. It is a bane for those who work in industries like finance, marketing, sales, customer services, and many more. 5. Being able to customize to the specific needs of the users is one of the best features as it gives scalable solutions. Cons There are a few potential disadvantages as well. Implementation could be complex without proper training and learning. Takes time to understand the features provided to use the software to its fullest. Review Source EM Ezekiel M. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Navigating Business Excellence with Dynamics 365" July 10, 2024 5.0 My overall experience with Dynamics 365 has been largely positive. I appreciated the seamless integration of various business functions, which improved efficiency and collaboration across my organization Pros What I liked most about the product it is seamless integration of various business functions into one cohesive platform. The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency. Cons What I like least about the product was its complexity and the steep learning curve associated with mastering all its features. Review Source CW Chelsey W. Customer Service Corporate Trainer Consumer Goods Used the software for: 6-12 months ### "Moving onto Bigger and Better Dynamics!" September 12, 2024 5.0 My overall experience with Dynamics 365 is positive, we are switching to Dynamics 365 from Dynamics AX, it is definitely an upgrade. Pros The thing I like the most about Dynamics 365 is ease of use. Cons The thing I like least about Dynamics 365 is the clutter that there sometimes is on certain screens. Review Source RAL ROSA ARLEIA L. GERENTE Printing Used the software for: I used a free trial ### "Dynamics 365: Transforming Business with Efficiency and Innovation" July 4, 2024 5.0 Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently. Pros The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards Cons For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging. Review Source JW Jack W. Supervisor Food & Beverages Used the software for: 6-12 months ### "Perfect for Window." August 28, 2024 4.0 Very good experience on windows devices, however lacks a bit on macbook os or other os. Pros Makes it easy to simplify data, and an easy to use UI, completes it. Cons Needs to be easier to merge with Mac devices as it is slightly limited. Review Source BR Busola R. Accountant Telecommunications Used the software for: 1-2 years ### "ERP on microsoft office at its best" August 10, 2024 5.0 Dynamics is very flexible and can interact so well with microsoft office and this is a game changer Pros It is a very good ERP and the integration with microsoft office is amazing. You could literally start and finish your work on an ERP without cross opening any other app Cons It is a very good ERP but unpopular and most organizations are yet to key into the ERP. Review Source JV Jonathan V. Recruitment Admin Executive Hospital & Health Care Used the software for: 6-12 months ### "Dynamic powerhouse" August 19, 2024 5.0 I personally enjoy it, I like having all the info at my hand and being able to export any data that I have ever needed. Pros Everything, but I really enjoy the pie charts and ability to import information via Power Platform with things such as Access or Excel. Cons There is a lot of information on the screen at any given time, but even with this learning curve you'll come to appreciate each bit of info provided. Review Source KJ Kelemen J. Email marketing Market Research Used the software for: 6-12 months ### "Best software easy to use " January 10, 2024 4.0 Pros Easy and it has some great feature s it is great Cons It is beginner friendly and doesn't require any pro knowledge Review Source Christopher E. Owner Hospitality Used the software for: Less than 6 months ### "Best tool in the game " October 28, 2024 5.0 Very easy to use and chalked full of helpful information Pros I enjoy the man service that came with the subscription Cons I didn’t have any complaints the subscription is great Review Source NT Nelly T. Directeur RH Utilities Used the software for: 1-2 years ### "Utilisation favorable " September 4, 2024 5.0 Très bonne expérience, il m’est très pratique au quotidien Pros Facilite d’emploi Facilite de saisie Grande possibilité Cons Difficile à prendre en main à la première utilisation Review Source TF Tayo F. Consultant Information Technology and Services Used the software for: 6-12 months ### "A Comprehensive Business Management Solution" August 14, 2024 5.0 Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive. Pros I appreciated the breadth of features offered by Dynamics 365, which allowed us to manage our business operations in one place. The integration with other Microsoft tools is also excellent. Cons The learning curve was steeper than expected, and some of the features felt overwhelming at first. Review Source Menatalla O. Account manger Construction Used the software for: 1-2 years ### "Dynamic 365 is one of the influential and helpful solutions" June 29, 2024 5.0 I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data Pros It enjoys innovation and organization using the latest artificial intelligence method's Cons still now don’t have many negatives, just the lack of quick communication with customer service Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.