# Page 82 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 82 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 82 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2026-2050 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kunal T. Accounts Payable Manager Retail Used the software for: 2+ years ### "Great, flexible and self explanatory " April 12, 2017 5.0 I have worked on this software in different organisation particularly for accounting. Great ERP software. Easy to use, can be tailored as per your requirements. Full reporting function. You can set macro in excel and run by linking to this, add unique project ids, set columns. Yes, Quite flexible. I would say once implemented in your organisation you will just love it. Self explanatory which would cost less in training and easy for training new employee. Above all, best customer service with dedicated service team. Talking to one person who knows about it from implementation to end process makes day to day process a breeze. Pros Flexibility and self explanatory Cons None I have encountered Review Source Natalya T. Sales Executive Used the software for: Less than 6 months ### "Clunky but has potential" March 7, 2018 3.0 Pros That there are many features that make working easier using it e.g. when managing CRM for clients. It depends on how it's built, but you can view licences expiry dates and start dates as well as customer usage all in the same tabs Cons CLUNKY! It is very heavy software with too many layers that can get confusing for the user. When the phone rings it tends to open up a new tab/ dialogue box and that throws things off on the screen you were just working in. It isn't the most visually stimulating software either, in comparison to Salesforce and pipedrive etc it's not the best to look at but it eventually gets the job done Review Source Jose Z. Customer Service Executive Financial Services Used the software for: 6-12 months ### "Dynamically Great for Integration" January 8, 2019 5.0 Pros Easy-going integration with necessary apps that my company uses every day. The software can also be used without the need for internet connection which is a plus. Cons Using did take some getting used to in the beginning. However once I learned the UI it became a piece of cake. Review Source VR Verified Reviewer Chief Financial Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Dynamics NAV" October 23, 2018 4.0 Pros There are several things to like about Dynamics. 1. Functionality with Office. It's so easy to export data from Dynamics straight into Excel. 2. Workflow 3. Customization Cons 1\. You have to constantly pay a consultant for any customization you desire 2. Constant upgrades Review Source VR Verified Reviewer Administrative Assistant Banking Used the software for: 6-12 months ### "Good for Sales" January 5, 2019 5.0 A director can see all the sales activities from vendors to customers and can keep track of business that is about to close. Pros I like the fact that it works within outlook. One does not need to use a different system to manage activies Cons I don't like that most companies work with google and not microsoft. Review Source SG Shalabh G. CRM Developer Information Technology and Services Used the software for: 2+ years ### "A Wonderful and well thought off product from Microsoft" March 4, 2019 5.0 Pros Well established and credible product. With online version and seamless integration with Azure, it gives an edge to other CRM products in market. Cons There can be some improvements that might help like some quick utilities embibed within the product such as, customized email sending, customized notifications, enhanced readibility of auditing table etc. Review Source CK Chathu K. Business Analyst Telecommunications Used the software for: 6-12 months ### "Better Customer Insights " August 18, 2019 5.0 As a business analyst, I work with different clients from different companies. Dynamics helps me to keep track on each stakeholder I work with. Thus, enabling me to schedule the meetings and calendar. Pros Microsoft Dynamics provide better customer insights comparing to competitor products. Dynamics integrated tools allows the user to engage with immense workload effectively such as lead tracking and service automation. Further Microsoft Dynamics is available on iOS, Android and Windows platforms in mobile versions providing seamless accessibility to any work station via many smart devices. Cons Customizing the grids for your own preferences become a bit hectic at first. But over the time it becomes OK Review Source Javier Victor Marian B. Network Security Auditor Government Administration Used the software for: Less than 6 months ### "Helped install an implement this for the government " December 26, 2018 4.0 Pros This software by Microsoft has a lot of features, most of them outside of my acknowledgement, since its oriented for business and I'm more from the Network and System Administrator side. I helped installing an implementing this for 2 modules from the government. Then I gave some talk and training for the employees for the "starting" process. Was a little complex to implement with the existent network, but was expected. After that worked perfect and they love all the functions. Cons Complex to install and merge with existent implementation, but was expected. Microsoft support was very active helping thru the process. Review Source JD Jennie D. Professional Services Manager Information Technology and Services Used the software for: 2+ years ### "Great Features" June 9, 2020 4.0 The price point is spot on for our small company. The MS Office untegration with Dynamics is a wonderful feature. Pros Microsoft Dynamics ability to easily track and open new cases. Ability to run reports and attachments to notes. Cons Reporting customization takes a lot of time, we need an easier way to customize. We more CAN report options. Review Source Roberto Carlos D. Community Manager Used the software for: Less than 6 months ### "Everything Microsoft does is wonderful. I love this software It has many facilities." April 10, 2018 5.0 Excellent tool for managing projects, also with many features familiar to Microsoft. Pros This is software that works for almost everything. I like it a lot because it integrates with what I know of the Microsoft environment. I can manage the company's project and take appropriate strategies. Work documents in Word, Excel, send emails. All these things with the known features of Microsoft. Cons Like many quality things, it's expensive. It is also a software that manages and integrates so many functions that I think it is necessary to simplify or segment some features. However, I have no complaints about this app. Review Source VR Verified Reviewer System Engineer Used the software for: 2+ years ### "My finance team can't live without it" April 6, 2018 5.0 Pros It satisfies my company's need to ensure security and compliance from a financial standpoint. It is stable and reliable. Cons It can be a bit cumbersome to work with. Depending on your setup, you may need to troubleshoot connection settings and plugin configurations. This can be alleviated with repetition and understanding of your network environment. Review Source VR Verified Reviewer Regional Controller Education Management Used the software for: 6-12 months ### "Complicated interface, not very simple to use, but has lots of features" June 28, 2018 3.0 Pros I like that it offers so many features all in one place. I can do my finances, email, and docs all in one place. Cons I use this software because there really isn't anything comparable I could use instead. The interface is too busy and makes for a complicated user experience. Review Source EM Elizabeth M. Manager Internet Used the software for: Less than 6 months ### "Dynamics 365 my opinion" March 16, 2024 4.0 I am liking the system so far and trying to work out the issues I had with in originally. Pros I like that everything seems to be in one place and I don't have to hop around to other products. Cons It was hard to set up the security for my products. Review Source CN Catalina N. Marketing Analyst Construction Used the software for: 2+ years ### "Get a good consultant" July 11, 2017 3.0 Do not recommend. Pros It has lots of customization opportunities, and you can build many reports. That's about it. A great tool only if you have an incredible consultant. Cons Unless you are willing to spend a lot of money on a consultant building customizations, this is not the software for you. Even then you have to get a good consultant or again, this software is not for you. It does not connect easily to other Microsoft products. Microsoft will never let you know when they do a system update, and those usually cause customized codes to break. Review Source PG Preston G. Sales Textiles Used the software for: 2+ years ### "Just do it! " May 20, 2022 5.0 Overall, I enjoy using the product. It allows me to retain information provided by customers and also to edit information on the go. Pros The ability to edit on the fly is super helpful Cons At times it lagged and was unable to update Review Source CO Connar O. Marketing and Campaigns Manager Real Estate Used the software for: 2+ years ### "Dynamics 365 is a powerful tool for toy business. " March 24, 2022 5.0 Pros Dynamics 365 has a lot of customisation, which means it can fit into almost any business. Cons It seems to require a lot of ICT resources to enable deployment. Some Review Source LD Laura D. Sr. CRM Analyst Chemicals Used the software for: 2+ years ### "Dynamics 365: CRM for the Future" January 8, 2019 4.0 We are looking forward to the next upgrade. Each upgrade MS releases brings better functionality and a more user-friendly platform. I am excited to release it to my user base. Pros Having used both Salesforce.com and Dynamics 365 CRM, I am familar with the "front runners" in the industry. What I like most about Dynamics 365 is how it integrates with Office 365 and the breadth of availability to collaborate with a wide array of users. Cons Dynamics needs to continue to improve Phone Application software. It has come a long way over the prior several years, but still needs to improve. Review Source VC Victoria C. Digital Support Admin Telecommunications Used the software for: 1-2 years ### "Dynamics 365" March 4, 2023 4.0 Customer relationship managementTrack customer records Pros Dynamics 365 is incredibly user friendly, it can connect to linkedin and synchronizes all of your contacts, and emails.It has a strong database that guarantees precision and dependability Cons The application is somewhat pricey and requires training to reach it's full capabilities. Review Source Juan Jose S. Team leader Real Estate Used the software for: I used a free trial ### "Intuitivo " March 26, 2023 5.0 Pros La seguridad que da Microsoft es muy buena a parte de poder integrarlo con otros sistemas, llevamos relativamente poco utilizando para la gestión de clientes y es muy organizado Cons Punto en contra diría que es un poco complejo todas las secciones que tiene porque hace que te puedas perder un poco y te atores. Review Source VR Verified Reviewer Personal Banker Financial Services Used the software for: 6-12 months ### "Helpful and effective " February 1, 2019 5.0 Overall this is a great CRM system. I would recommend to medium sized companies. Pros This program helps with the Efficiency of my team and promotes a better work experience. Everything’s in one place. Cons Can be slow at times which increases hold times in our company. Timesheets can disappear. Review Source VR Verified Reviewer IT Support Technician and Finance Associate Used the software for: Less than 6 months ### "A transition from QB to Dynamics was mind numbing" January 9, 2018 4.0 Pros There is a lot more functionality than Quickbooks. I am using Dynamics 365 for Finance and Operations, and there is a lot to intake that Quickbooks doesn't show you off the chart. At the same time, there is a lot of information at a glance, and it is far more detailed. Cons The learning curve. To jump right in on my own, would be a nightmare. This is not for beginner use. Please hire a great accountant. This is not necessarily a con, because it's a great program, but it's not for a newbie. Also, SaaS. No Desktop program. Great if you need access from all around the world. Not so great when the internet cuts off! Review Source MD Margaret D. Controller Executive Office Used the software for: 2+ years ### "Step up from Quickbooks" June 10, 2021 4.0 I had a positive experience with Dynamics 365 and would choose it again. Pros Lots more functionality than quickbooks and very easy to implement. Its also inexpensive compared to other options Cons The reporting is good for this software but not great. Not as much flexibility to create reports as some other options Reason for choosing Dynamics 365 cost and familiarity Review Source Chris L. IT Spport Engineer Warehousing Used the software for: 2+ years ### "Dynamics 365" February 12, 2019 5.0 All in all it is a decent web-based CRM but need to know what you are doing to configure it properly. Pros Great replacement for older version of CRM that eliminates the VPN for the remote employees and multiple departments can access from any where. Cons Constant configurations could possibly be a full time position at larger companies. Review Source VR Verified Reviewer Proprietário Marketing and Advertising Used the software for: Less than 6 months ### "Management excellence" November 8, 2022 5.0 The experience in general was very successful, it helped in the organization of my company very efficiently. Controlling stock, production, expenses. Pros The management made by this software is very good, it also has good functionality and practicality. It helps a lot in controlling my business. Cons The only problem I had was with the installation. I had to go down a few times. Otherwise everything went very well. Review Source VR Verified Reviewer Engineer Information Technology and Services Used the software for: 2+ years ### "Review dynamic 365" October 19, 2020 5.0 Pros Review of dynamic 365U became the fan of its overall UI n user soothing appearance Cons Lagging sometimes due to network issues aur while creating accounts Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.