# Page 9 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 9 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 201-225 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GP Geoffrey P. Formation Government Administration Used the software for: 2+ years ### "Logiciel tant professionnel que particulier" August 11, 2024 5.0 Pros Toutes les fonctionnalités qu’apporte ce logiciel Cons Un manque de tutoriel lors de la première utilisation Review Source RM Rodney M. Kitchen and appliances installation Construction Used the software for: Less than 6 months ### "Easy to install " September 4, 2024 5.0 But in general is sadly to install and learn about the product Pros The segurity program is the best one for my opinion Cons The outlook email , is very annoying, you never see when arrived the email Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Bc I was victim of scam , I did the best for protect my pc Review Source DR Desi R. Financial Broker Financial Services Used the software for: 2+ years ### "Dynamics Review" September 16, 2024 5.0 Pros It has every microsoft software you can think of. Cons I don't really have an issue with this software. Review Source RR Ravindra R. Intern Design Used the software for: 6-12 months ### "Reviewing Microsoft Dynamic 360" June 28, 2024 4.0 It was not bad not good experience overall it was smooth Pros I like most about its is Excel and Word offline use its sow amooth. Cons Some other unwanted app which i won't use at all but i payed for them also Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Dynamics 365 because in one pack i was getting many apps. Review Source SS Sona S. photographer Photography Used the software for: I used a free trial ### "Comprehensivd Yet Complex!" October 25, 2024 4.0 Dynamic 365 is a powerful tool that despite some challenges, offers significant beniftis in terms of integration and advanced analytics Pros Dynamic 365 is a powerful suite of business applications that integrates both CRM and ERP funcionalities. Cons The intensity features and cuztomization options can make the initial setup and learning curve quite steep Review Source AT Anjum T. BI Engineer Information Services Used the software for: 1-2 years ### "The best CRM I have used" August 9, 2024 5.0 Pros All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use. Cons Initial onboardings and integration can be hard for non techy people. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) I switched jobs and got introduced to Dynamics 365 Review Source MB Mark B. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "Microsoft Review " August 30, 2024 5.0 Pros Keeps accurate information on data, able to process properly Cons Doesn't work well when storage is full. Has limited amount of storage Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Product Review" September 15, 2024 3.0 It was an overall positive experience but lacking a bit Pros It was a good program that was easily accessible Cons My staff and I had difficulties with navigating the program Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Affordable software" September 4, 2024 5.0 Really good experience. A few hiccups along the way but I got it all worked out. Pros I like this software because it is affordable and and adds a lot of value to my money which is why I love it Cons Getting error some time so it's take some time to remove the error. But i usually doesnt last too long. Review Source VR Verified Reviewer Power platform developer Information Technology and Services Used the software for: 1-2 years ### "Streamlining Business Operations with Dynamics 365" July 1, 2024 4.0 Pros 1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations. 2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility. 3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency. Cons 1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise. 2.The cost of licensing and additional modules can be a concern for smaller businesses organizations. Review Source GAP Gretchen Ann P. Creative Specialist Arts and Crafts Used the software for: 6-12 months ### "Honest Review" June 12, 2024 5.0 Pros I like the software it really helps me to do my job easily Cons I love everything about the software features Review Source TV THRASSOS V. VP of Sales Marketing and Advertising Used the software for: I used a free trial ### "Great Product, but make sure you know what you need before you buy" November 10, 2024 4.0 Great product, with some limitations (in my opinion). Pros Maybe the best professional program in the market. Cons It's expensive and doesn't supply a fully sales funnel option like I need to use. Review Source TO TEMITAYO O. Salesforce Developer Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365: The Ultimate Business Applications Suite" August 14, 2024 5.0 Dynamics 365 has helped us improve our customer engagement and streamline our business processes. Pros The comprehensive suite of business applications that includes sales, customer service, and marketing automation Cons The setup and configuration can be complex for new users. Review Source DT Dolores T. Teacher Education Management Used the software for: 1-2 years ### "Amazing Dynamics 365" June 12, 2024 5.0 Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts. Pros Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace. Cons Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform. Review Source VR Verified Reviewer Senior Financial Expert Accounting Used the software for: I used a free trial ### "Value for Money with Dynamics 365" August 27, 2024 5.0 I used it in my previous organisation, my experience with this was excellent. I think it is a valuable asset for business operations. Pros I liked it because I can customize dashboards, detailed analytics and it seamless integration with other MS products. Cons Only the pricing is too high. However, they are providing what they are charging for. I think it is value for money. Review Source MS Micah S. Lead Imaging supervisor Hospital & Health Care Used the software for: 6-12 months ### "Dynamics 365" August 27, 2024 5.0 Pros Has really helped with organization and keeping everything universal in the Microsoft products Cons The cost of this product. But as quality often comes at a price, this product has proved its worth. Review Source MJ Monica J. Financial Analyst Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Dynamics 365 " July 31, 2024 5.0 Pros Easy to use. We can customize the report accordingly. Good for billing and invoicing Cons The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry Review Source LD Linus D. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Competent Support for Business Operations. " July 1, 2024 5.0 Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue Pros Dynamics 365 has valid and focused operational options, and this resolves all the business demands. Dynamics 365 has a significant customer support players, and this resolves challenges that occur. Cons Dynamics 365 is timely, with no operational defect from the vendor. Switched from [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[Maestro Payment](https://www.capterra.com/p/10018311/Maestro-Payment/)[ERPAG](https://www.capterra.com/p/142477/ERPAG/)[ePROMIS ERP](https://www.capterra.com/p/146029/ePROMIS-ERP/) The services the software offers exceed those of these software. Review Source KS Kynan S. Administrator Business Supplies and Equipment Used the software for: 2+ years ### "D365 purchasing" July 21, 2024 5.0 Overall positive. I maintain user accounts and purchase supplies through it. Pros Ease of Administration from IT perspective Cons Difficult to navigate if you don't know what your doing Review Source FD Francois D. HR manager Accounting Used the software for: Less than 6 months ### "Great product" August 29, 2024 5.0 Pros For the use that i have, it's really easy to navigate and to find the information i need. Cons For now, there is not much i don't like about it. Review Source BJC Barbara Jessica C. Marketer Accounting Used the software for: 2+ years ### "Microsoft Dynamics 365 Review" June 26, 2024 5.0 My experience with this software was superb! I wouldn't recommend anything else. Each upgrade has come with new exciting features making it suit my needs in more professional and improved way. Pros It is an integration of various apps that uniquely meets my various needs. Each application addresses a specific problem and helps me achieve a certain goal depending on how I want my problem addressed. I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool. Cons Sometimes you need help especially if you using it for the first time. However, most queries I used to have are now available online plus there is always the "Help" button so that also has been helpful to me. Review Source CR Cameron R. Information Technology Financial Services Used the software for: I used a free trial ### "Great tool for your business unification" October 14, 2024 4.0 Pros Greate enterprise resource planning tool for any size buisiness. Cons Pretty niche product and locked into the Microsoft Infrastructure. Review Source RK Ritesh K. freelancer Computer Software Used the software for: Less than 6 months ### "Dynamics 365 : Great Business Process Manager." August 5, 2024 5.0 Dynamics 365 is a versatile toolbox that integrates various business functions, providing a suite of tools for different jobs in one place. The system's steep learning curve may take time, but once familiar, it streamlines processes and provides valuable insights, resembling mastering a complex instrument. Pros Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management. Cons It might be challenging to adjust to particular needs, and current items must be reworked to meet unique corporate requirements. Review Source jS jamal S. web designer Accounting Used the software for: 6-12 months ### "Review about dynamics 365" July 31, 2024 5.0 Microsoft dynamics 365 offers a comprehensive suite of applications design to enhance business operation across various function such as sales, customer service, marketing, finance and more. Pros 1\. Modular application 2. Integration 3. AL and analytics 4. Customization and extensibility 5. User experience 6. Customer engagement Cons There is nothing which i dont like about dynamics 365 Review Source RS Ritesh S. Reservation Hospitality Used the software for: Less than 6 months ### "Make easy to download and start work " August 5, 2024 3.0 I tred once to download this software from Google but there are somany softwares. And make me confused that what was the software i looked for . Its take tomuch time to search and last i found the one i was looking for it Dynamics 365 Pros They have good service and good software easy yo work and all function Cons Abput this its charges are high and if they give free trail download for 3-6 months Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.