# Page 92 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 92 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 92 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2276-2300 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yash S. Software Engineer Computer Software Used the software for: 6-12 months ### "Review of Dynamics 365" February 19, 2023 5.0 It's great Pros This has very least cost to use and it also gives us an edge to give the business outcomes of the organization, this is very useful while working for the client within the corporate culture. Cons Some issues that have seen so far is , creating email groups and file conversion sometimes takes a lot of time. Review Source DA Daniel A. IT Coordinator Government Relations Used the software for: 2+ years ### "Microsoft Dynamics has been a solid and dependable program for out POS systems." January 16, 2018 5.0 Functions as our primary POS Pros Easy to navigate interface. Lots of customization options. Has the ability to work in an "off-line mode" should there be a network interruption. Cons Dealing with Microsoft support can be a challenge so a third party support company may be needed. Review Source AG Alexandros G. Civil Engineer Civil Engineering Used the software for: 6-12 months ### "Maximizing Efficiency and Productivity with Dynamics 365" December 21, 2022 4.0 Pros 1)Customization: Dynamics 365 allows for a high degree of customization, which means that it can be tailored to meet the specific needs of an organization. This can help to improve efficiency and productivity by ensuring that the system is tailored to the way the organization works.2)Integration: Dynamics 365 integrates with a wide range of other Microsoft products and services, including Office 365, Power BI, and Azure. This can make it easier for organizations to work with their data and share information across different teams and departments. Cons Complexity: Dynamics 365 is a comprehensive business management solution that can be complex to set up and use. This may require a significant investment of time and resources to get up and running.Cost: Dynamics 365 can be expensive, especially for smaller organizations. The cost of the software itself, as well as any additional customization or integration work that may be required, can add up quickly. It is important for organizations to carefully consider the potential benefits of Dynamics 365 against the costs of implementing and maintaining the system. Review Source LC Lauren C. Cofounder Design Used the software for: 6-12 months ### "Great to use with all the microsoft applications together" December 10, 2023 5.0 Pros A great CRM that is easy to use. I think as Microsoft applications are so common in general and the layout is always similar look which makes it easier. Cons Takes time to get used to as everything. Expensive but it does offer a lot of services Review Source kely L. Asistente Construction Used the software for: Less than 6 months ### "excellent application." April 9, 2023 5.0 For me it has been a great experience working with this program and I recommend it. Pros Microsoft Dynamics 365 is an excellent program to carry out complex employee payroll jobs, which is very gratifying due to its easy handling of the program and content. For me it is one of the best applications. Well, Microsoft is one of the best industries in the world. Cons there is no way to customize the user interface. The prices are not very comfortable for everyone, which can make it difficult to understand and budget. Review Source VR Verified Reviewer Key Account Manager Computer Software Used the software for: 6-12 months ### "The best " October 23, 2018 5.0 Overall it helps to keep the business organized. Pros Helps me keep the business organized. Helps me keep the inventory and details in order. Cons Nothing as such so far. Little costly but worth every penny spent Review Source VR Verified Reviewer Sales and Merchandising Assistant Retail Used the software for: 6-12 months ### "Google Docs" May 14, 2019 4.0 Those experience i really love in Google docs are very cozy using it like editing file from email to excel ,email to Microsoft word and etc. You can used it in many form as you want,so its up to you its very helpful specially to me i am using it in my sales Presentation like Business Presentation ,reports and etc. Pros its easy to used available 24/7,their costumer support are very attentive when it comes to problem in changes password and its popular even beginner will easily adapt. Cons for the beginner, you will get some problem but little by little you can cope up on how to apply it to works over time so you need to practice every day or more often. Review Source Van M. Media Coordinator Used the software for: 2+ years ### "I really like this product" April 13, 2018 4.0 Pros It is fully integrated with all of Microsoft's other products, making the transition/transfer of information very easy Cons Not much, I really like this product and love the versatility it gives me between of that Microsoft has to offer Review Source Raquel A. Analista de Planificación Used the software for: 6-12 months ### "Improve the cost effectiveness of your projects" May 4, 2018 5.0 Pros You can manage your projects trusting in the app because it focus on the clients and their needs, you manage your resources efficiently because every project has specific resources to work and to get the most of your business, and finally you can forecast your projects, making projections and knowing which can be the results once apply the idea you want. Cons Any complain about Dynamics, works perfectly for us, because the tools associated with project management are awesome and you can easily find one that fit on your needs, great app. Review Source WJ Wesley J. Director Computer Software Used the software for: 2+ years ### "A wealth of options if you can navigate them" August 9, 2017 4.0 Pros This application has a robust number of features that are available. It takes quite a bit of skill to set up the software to the point where all users can take advantage of it. There are seemingly endless options to it but that's what make it great! Cons The lack of options to change the basic visual features. The colors and branding of the software are fairly flat and not interesting. There should be more way to make it an engaging application for the end user. Review Source JG Jessica G. Freelancer Apparel & Fashion Used the software for: 1-2 years ### "Pros and cons" January 29, 2021 5.0 Origanization is and has always been a problem of mine but with dynamic 365 there is no way to go wrong Pros The pros is the entire system whoever made dynamics 365 are just plain brilliant i honestly dont see nothing wrong the con would be due to my phone internet was slow it took too long to download i give u all 5 star rating Cons I feel this system so far has no cons only thing i had a problem with was trying to reach customer service but i was in a bad area might have been my phone dynamic 365 is well worth the download Review Source VR Verified Reviewer Sr. Internal Auditor Hospitality Used the software for: 2+ years ### "This software takes me back to my college days where it all started. Now it's part of everyday life." May 10, 2018 4.0 Pros The ui is very user friendly and overall straightforward. The help section covers anything you could imagine. Cons The program would lag and get buggy a bit too often. When training others on the software it can be a bit overwhelming. Review Source Brian P. Director of Content Strategy and Assessment Higher Education Used the software for: 1-2 years ### "Comprehensive CRM tool" December 12, 2017 4.0 We were able to more accurately track customers and leads through the sales funnel and determine where our shortcomings were with our content. Pros Easy for individual salespeople to enter data relevant to their particular clients. Provides thorough details across a range of areas for tracking customers. Cons So many features, it can be difficult to come up to speed on some of the capabilities and options without training. Review Source cL cedric L. acheteur Program Development Used the software for: 1-2 years ### "365 CRM" November 15, 2023 5.0 Pros Permet de faire beaucoup, très bon pour le CRM Cons Demande des personnes formées et compétentes pour le développement Review Source VR Verified Reviewer Investment Analyst Capital Markets Used the software for: 6-12 months ### "Very Easy to Use" June 17, 2019 5.0 Pros The software is very easy to explore, yet it comes not very costly. It is also integrated with Outlook for easy messaging without having to log out and back in whenever there is a need for messaging your clients or colleagues. The software comes with an easy interface such that even new users can simply create contacts and do even more in it. Cons The software seems to have many windows and tabs that may confuse new users. It also has too many sessions break that may disturb the flow of the work, even though it is for security reasons. Review Source VR Verified Reviewer IT Developer Information Technology and Services Used the software for: Less than 6 months ### "Microsoft Dynamics 365 Review" September 22, 2023 5.0 Reliable and life changing. Pros It comes in two important versions, the professional and the enterprise. It's a multi language ERP software that can be used globally. Integration with Office 365 to give a wider range of solutions. Cons In as much as it is customizable, it is originally not suitable for mid-size and large companies. Review Source Ken J. Member Computer Software Used the software for: 2+ years ### "Dynamics GP Quick Implementation " September 13, 2018 4.0 Pros Out of the box this affordable ERP solution provides a fully integrated, yet highly customizable complete accounting package. Cons Underlying architecture could use modernization to better allow for today’s agile work environments. Review Source YD Yolibet D. Financial Associate Financial Services Used the software for: 1-2 years ### "I have been using Microsoft Dynamics 365 Enterprise" October 25, 2018 5.0 Pros What I like is how it takes the project service, marketing data, and operations from Dynamics CRM, it integrates with Office 365. The overall flow of merging these programs makes it so much more convenient to use. The overall look of it makes me so happy as well because it makes it more enjoyable to use. Cons Nothing! I highly recommend, especially when organizing for different functionality in different business groups. Review Source VR Verified Reviewer RBM Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Taken care of!" January 22, 2023 5.0 seamless, fantastic in general this software has made departmental tasks more segarrated among the respective hierarchy and thus efficient and time bound Pros channel mgt has become easy and precise. all sales related leads can be easily managed and assigned Cons accounts syncing could have been made more easy thus easy of cross compilation etc Review Source JT Jessica T. Salesforce Product Owner Computer Software Used the software for: 2+ years ### "More granular, Easier to Customize" January 8, 2019 5.0 Love working in Dynamics, have helped set it up for multiple companies, and have worked in a version so configured for our company that it handled PTO, expenses, employee data, sales clients, service clients, and data from every department in the company. There wasn't a single area that didn't use the product, which made company transparency a breeze. Pros Microsoft Dynamics has a leg up on the competition if you're looking for a large enterprise with a myriad of security permissions to create. It's very easy to do a custom set up for your CRWED permissions by each object, and even at field levels. Often in the competition products, you have to do work arounds, set up multiple separate permission sets, and even end up writing custom code to control these. Cons It's a little more click heavy than competitors, and not entirely intuitive in its UI. There's a lot more setup to get it configured, usually needing a consultant. Review Source AM Ayush M. Manager Computer Software Used the software for: 1-2 years ### "Excellent " December 22, 2022 4.0 Pros It is easy to use and deploy. It is very customized. It enhances customer experience. It also increases the productivity Cons The subscriptions are not for everyone You don’t have to pay one time cost But you do have to pay every month In the software there are constant changes That leads to constant update Review Source VR Verified Reviewer Payroll Manager Information Technology and Services Used the software for: 2+ years ### "Dynamics usability " April 2, 2019 5.0 Management of companies expenses. Buying of goods and selling. Also calculating the profits and losses among others Pros The software interface is one of the best. It really is catchy to the eye and enables someone to work for long hours without getting bored by the interface Cons For someone who is not familiar with the software it takes so much time to understand how to work around it. The software seems to have so much information and would require a professional to use it with ease. Beginners normally have to study the software for days even just to be able to work around it. Hence why the software also comes with a tutorial at length Review Source VR Verified Reviewer Data Management Specialist Executive Office Used the software for: Less than 6 months ### "Can be complex" December 4, 2019 5.0 Overall this is my first experience with a CRM software. So far, so good. I am still getting used to navigating through this software. Pros What I love most about this software is that it is very dynamic - of course considering the fact that the software itself is called dynamics. There are many different ways this program can be used. I personally use it for CRM at my job to maintain customer information. Cons It takes a long time to get used to this program. There are many different functions within the software itself which can be overwhelming for the first few uses. Review Source AM Andres M. Research Civil Engineering Used the software for: Less than 6 months ### "Dynamics 365" April 2, 2024 4.0 I will give Dynamics 365 a 4 out of 5 stars Pros Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases Cons sometimes their customer service is not that effective Review Source KD Kevin D. Software Engineer Computer Software Used the software for: 1-2 years ### "Great Software that can be customized according to your needs." March 29, 2020 4.0 Pros This is the best customizable project management software that i have used. Our entire team are in line with the company goal with this software. I would say that Data Integrations and Customer engagement are the best features i recommend since it is adaptable to any business environment. Cons \-The layout can be a little better as far as navigation. -With customization can also come with more steps to enter some data Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.