# Page 94 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 94 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2326-2350 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mario C. Customer Service Agent Consumer Services Used the software for: Less than 6 months ### "Dynamics 365 is great" November 19, 2023 5.0 It's a wonderful application and easy yo use Pros I like the features and the easy way to use it Cons All good with it, it is a perfect application Review Source SC Sukru C. IT Director Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365, flexible tool for project management" November 20, 2022 4.0 Pros It has native apps for almost all popular platforms, easy to use GUI Cons Desktop PC and Mac app has performance issues, needs to be optimized. Review Source RO Ryan O. Digital Marketing Manager Management Consulting Used the software for: 2+ years ### "CRM with Microsoft" December 5, 2018 4.0 Pros The CRM platform itself is very impressive in scope and functionality to do the core things you would expect from a system. Cons Third party integrations are hard to come by. If you use the CRM and need to use other tools and platforms, you'll be out of luck Review Source melissa A. avon rep Cosmetics Used the software for: 6-12 months ### "Great software" December 28, 2018 5.0 Pros Makes sales easy and keeps me organized. I love Microsoft products. I prefer it over salesforce. Cons Nothing, I love Microsoft products and this one is great for sales department. Review Source BL Brian L. Talent Resource Manager Management Consulting Used the software for: 1-2 years ### "MS hit the nail on the head with Dynamics" January 8, 2018 5.0 I would recommend this to anyone looking for a very good CRM backed by a major organization. Pros Dynamics is easy to use, customization to your business needs, and provides process flow that makes sense regardless of the nature of your business. I've worked with it in an recruiting/HR capacity and it's great. Cons There are a lot of components to get to know, which can be a bit time consuming. Once that's done, it's a breeze to use! Review Source VR Verified Reviewer Apoyo profesional en el área informática Information Technology and Services Used the software for: Less than 6 months ### "Dynamics CRM review" September 3, 2018 4.0 I use this software as a work tool, it let me know the requirements of clients and resolve their demands in order of priority and date of the request, at the same time i can have feedback with clients and let their know the status of their requests. Pros I like that it is very intuitive and easy to use and also has tools that allow organizing the information according to the needs of the users. Cons Its works in the cloud, and is an advantage and at the same time a disadvantage, because according to the speed of the Internet, it is sometimes cumbersome to have access to its services. Review Source AH Alexis H. Social Media Manager Marketing and Advertising Used the software for: 2+ years ### "I love Microsoft office and how compatible it is to different softwares. " October 12, 2017 5.0 Pros the compatibility features it emcompasses. I like how I'm able to export to different softwares with ease. Cons the constant updates are kind of annoying . improvements are great but having go through the process so frequently cuts into productivity time. Review Source VR Verified Reviewer Customer Care Specialist UK Internet Used the software for: 6-12 months ### "One of the most flexible softwares out there" December 14, 2018 5.0 Pros Great integration with the rest of Microsoft products, awesome accounting tool, as expected from Microsoft to be honest. Cons I can't think of anything negative with this software. Review Source AR Alexis R. Director of Client Relationship Used the software for: 1-2 years ### "Implemented CRM a little over a year ago for our new sales platform. " May 7, 2018 4.0 Pros It has great features for identifying contacts within companies. It integrates well with other applications we use. Cons A little too robust for what we use on a day to day basis. Some things cannot be customized. The layout is unusual and required much scrolling to navigate through the page. It's not a very pleasant experience when trying to navigate through. It's also a little slow when clicking through. Review Source AZ Artem Z. Junior .NET Developer Computer Software Used the software for: 1-2 years ### "Multifunctional tool package" December 8, 2018 4.0 Pros We use Dynamics CRM as the main service for customer relations. The application allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. There is a built-in file storage. Cons One of the main problems of Dynamics CRM is poor technical support, which responds to requests for a long time. Because of this, it may take several days to solve even minor problems. Review Source VR Verified Reviewer HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Dynamics should be strictly used as a ledger report." April 23, 2018 3.0 Pros Dynamics has a high level of functionality, everything from employee info use to accounts payable modules. Cons It should be only used for accounts payable. As a employee tracking software it is not user friendly and is extremely limited in functionality. Review Source JLH José Luis H. Tecnólogo en computación Computer Software Used the software for: 2+ years ### "Programa muy sencillo de trabajar en equipo" August 22, 2022 5.0 Con respecto a este software se trabaja con menos presión compartiendo trabajos complejos con integrantes del equipo. Pros Es una aplicación fácil de usar y sobre todo que nos permite dar soluciones completas, además podemos estar conectados con nuestros negocios y clientes. Cons Como todo software tiene sus observaciones, podría ser que es necesaria la implementación de mas extensiones para que exista una integración de algunas empresas. Review Source HH Hannah H. Accounting and HR speacialist Accounting Used the software for: 1-2 years ### "What I think about using Dynamics 365" November 24, 2023 5.0 It has been a good system for us and one that we use regularly for Sales and Product Support Request Management. Pros It's a place to track support requests and maintain Contact details. Cons I wish this integrated to our ERP Software. It is hard to be sure that the contacts that are updated in our ERP system are also updated in our CRM system. It has so many features that sometimes it is hard to find the feature you want. Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Microsoft 365 had more features than Sage CRM. Review Source VR Verified Reviewer Systems Administrator Plastics Used the software for: 1-2 years ### "Get SalesForce Instead" May 21, 2019 2.0 Pros There really wasn't much I liked about Dynamics. There are better CRM tools out there. THe only upside is it does integrate with other microsoft products. Cons The CRM Dynamics tools constantly broke. It requires a full team to keep up and running. Not easy to use. Requires a lot of useless plugins for outlook that causes outlook to crash a lot. I would honestly recommend salesforce over Dynamics. Review Source RA Rameez A. Student Sports Used the software for: I used a free trial ### "Microsoft Dynamics Review" February 24, 2019 3.0 Pros Microsoft Dynamics is one of the leading CRM's on the market today. The Microsoft Dynamics' home screen shows users different dashboards that provides a first glance of the most important information for marketers and sales teams. From various charts and bar graphs it's possible to understand the status of anything and everything from cases to opportunities. Users also have a small news-feed. The dynamics toolbar has almost everything that a user would need, at a glance. Users can easily create everything from an account to an appointment. The ability to track opportunities to the purchasing process is a powerful tool for Dynamics. Starting with qualifying information, users can input information relevant to the contact and continue with them until the opportunity is closed. Dynamics can be customized for small businesses, financial services, manufacturing and much more. There are also seemingly endless tabs where you can do everything from build marketing campaigns to run reports and track invoices. Cons Dynamics' biggest limitation is that it is optimized for compatibility with Microsoft products and performance may decrease if used with non windows devices. Also, the learning curve is quite steep for those not familiar with other Microsoft products such as Office etc.. Review Source Tara L. Teacher Retail Used the software for: 2+ years ### "Great tl for businesses" January 1, 2019 4.0 Pros This was great to use to keep everything business together and also was helpful with aiding in customer interactions. Cons It was a little hard to learn how to navigate but with a little trial and error it was okay. Review Source EA Emre A. Product manager Computer Software Used the software for: 2+ years ### "Dynamics365" December 22, 2022 2.0 Overal experiences fine enough. And I am happy with the usage of dynamics Pros User friendly , easy to drag options make life easier Cons Multi level authentication hinders to access to application Review Source rC rosie C. Development Director Philanthropy Used the software for: 1-2 years ### "Many flaws, but gets the job done" April 30, 2018 3.0 Pros This product is both loved and hated in our office. The ability to access CRM in the cloud is great for telecommuting team members. It is highly customization to our agency's needs, which is probably it's best quality. We were able to customize this so that it met all our specific needs. Cons It replaced an old and outdated CRM system, so generally people appreciate it, but there are constant issues with it, especially after updates. Little bugs that need to be worked out, and we need to call tech support for. Overall, this is a good product but could be better with less bugs or tech issues. Review Source BV Birla V. Business Head Information Technology and Services Used the software for: 2+ years ### "One must tool for managing sales and operations" May 30, 2019 5.0 Dynamics CRM & ERP are key for business. Pros The best part of Microsoft dynamics there are couple of products variants available for the users to select as per their business needs. Cons The user needs to renew the licence every year for product updates and support. Review Source HI Hamza I. Personal Trainer Sports Used the software for: 2+ years ### "Microsoft" February 10, 2020 4.0 Pros I like that this company delivers really good service, to satisfy customer needs. This software is easily accessible to customers. Cons It's very time-consuming. If you're busy throughout the day, then the options of accessing the software are limited. Review Source AR Alicia R. Technical accounting Automotive Used the software for: I used a free trial ### "Dynamics 365 has been a game-changer for managing my sales leads and keeping track of customer interactions." December 17, 2023 3.0 Pros The seamless integration with Office 365 and intuitive interface make it a breeze to use. It's simplified my workflow and boosted productivity. Cons However, the pricing can be a bit steep for smaller businesses, and the initial learning curve was a bit challenging. Review Source WM Waqar M. Assistant Accountant Commercial Real Estate Used the software for: 1-2 years ### "An Excellent Product" December 2, 2020 5.0 Pros I daily use this software and that it extremely help me in my work. I love all of its features especially Account payable and Account Receiveable. Cons I dont think so that there is any problem in this software. Review Source MG Madison G. Student Higher Education Used the software for: 2+ years ### "Dynamics365Review" June 22, 2023 5.0 Pros I like how efficient the software is at putting all of my data in a centralized location, and it does not increase cost for business. Cons I do not like how it can be a learning curve for new users if they are switching from another organizational software. Review Source MB Michael B. IT Manager Used the software for: 2+ years ### "Good accounting platform but support depends on your business partner\\dynamics reseller." December 5, 2017 4.0 Pros Ties in with lots of other software and their are many different add-ons and third party software that can added to increase the functionality. Cons Expensive and a pain to upgrade. Quality of support depends on your dynamics partner and reseller. Review Source sudhindra R. System Engineer Information Technology and Services Used the software for: 6-12 months ### "Microsoft Dynamics is a resource planning Software" December 27, 2018 5.0 Pros Dynamics 365 has lot of options like customer service, finance and operation, artifical inteligence Cons pricing is little concerned here and compitation to other products Review Source Similar Products Featured