# Page 96 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 96 - Is Dynamics 365 the right CRM solution for you? Explore 5813 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5813) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 96 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2376-2400 of 5813 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ArunPrakash S. Network Engineer Utilities Used the software for: Less than 6 months ### "Dynamics is simple and easy to access for someone who are used to sharepoint or office" February 16, 2018 4.0 Its similarity between cloud and on premise can prove to be a benefit to many organisations where data sensitivity and the need to house data on site is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. Pros Dynamics CRM, as you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum. Cons This is something more and more of my customers are highlighting to me. Dynamics has of course been optimised for compatibility with MS products and performance does tend to take a slight hit if anything else is used. Its sophisticate offering and since it is late to cloud it does have the enhanced visiblity that its other competetor has. Review Source HF Holly F. Sales manager Internet Used the software for: 2+ years ### "A little confusing" February 2, 2017 5.0 I use this product on a daily basis and although it has lots of features I find it combursome to navigate Pros all my contacts and opportunities are in one place and i can easily see where things are at in the sales process Cons the reporting and filtering is hard to use Review Source Neslihan Y. R&D Engineer Computer Software Used the software for: 2+ years ### "Dynamics Review" January 30, 2020 3.0 Pros Microsoft Dynamics is an old but fairly developed product. Its dashboard and visualization is amazing. Cons It's an old product so could have been improved better. And the pricing could have been lower. Review Source DM Damon M. KAM Oil & Energy Used the software for: 1-2 years ### "Was it Dynamic?" February 4, 2020 3.0 We used it for pipeline management. Pros Fairly easy to navigate and track activity, maintain account and opportunity records and notes, etc. Cons Speed. It was slow moving from screen to screen and saving changes. Review Source Martin E. Responsable de proyectos .net Internet Used the software for: I used a free trial ### "of the most powerful and complete tools in the market that I've seen" December 5, 2018 3.0 Pros can be used for very small things or to build a huge and comprehensive system of all areas of a company allowing a lot of very useful measurements. is designed for large companies as I can visualize. I would like to use it but it is too much product for my small company Cons I think the bad thing is the price. for a small company, the cost that the tool generates is too much, and although it has a lot of potential, it has too many things that I would not possibly use because of the infrastructure I have. Review Source oO omar O. Manager Capital Markets Used the software for: 6-12 months ### "Adapter l'utilisation au graphisme" November 26, 2020 4.0 Pros Elles le meilleure qui existe, mais Les autres logiciels libres sont plus efficace et adapter à une utilisation des spécialistes. Chose qui ne l'est pas pour Microsoft. Donc, Faire ressortir une version semi libre est très intéressant pour donner la chance à une amélioration plus efficace. Cons Le développement algorithmique des applications installer Review Source MS Marcos S. Consultant Computer Software Used the software for: 2+ years ### "Complete and easy to use" September 2, 2019 4.0 Pros It's easy to adapt and fast to deploy. People get used to it with ease. Cons Changes in licensing made it a clound-only product. This affects companies that don't have access to robust internet connections Review Source TR Tom R. Certified Medical assistant Hospital & Health Care Used the software for: 2+ years ### "Dynamics" June 18, 2022 4.0 Pros I found it easy to use this software and easy to set up Cons There was nothing that I didn't like about using this software Review Source MD Manish D. Director - Marketing & Admissions Education Management Used the software for: 2+ years ### "Must recommend " November 13, 2022 5.0 Great Pros Very impactful and easily integratable with multiple systems Cons There is always a scope for improvement Review Source VR Verified Reviewer Shipping Manager- small business owner Building Materials Used the software for: 1-2 years ### "Wonderful Features" May 22, 2020 5.0 Pros Great choice for start up ERP system. Good value for the price Cons It can be a bit difficult to navigate, once you figure it out it isnt too bad. Switched from [DELMIAWorks](https://www.capterra.com/p/103908/IQMS-ERP-Software/) Company grew Review Source BB Barbara B. Crafter Apparel & Fashion Used the software for: 2+ years ### "Microsoft Business Solutions" October 24, 2019 5.0 The IT dept is staffed with courteous and knowledgeable personnel. Pros Microsoft Dynamics offer a wide range of business solutions with affordable options. Cons It would benefit the company greatly to lower their price point on some of their older products. Review Source KA Keith A. CEO Information Technology and Services Used the software for: 6-12 months ### "Dynamic 365 Review." July 28, 2020 5.0 We mainly use Microsoft Dynamics 365 in the sales and marketing department to track contacts of our csustomers for good customer relations and opportunities . Great level of organization of our activities due to its large variety of integretted applications . Pros Easy to intergrete with other microsoft systems for a much desireable output especially forcleints and in sales. Easily customizable to high degrees to fit your company needs Customer engagement Cons Data entry is very tedious. Hard to find some functionality due to many functions but still good software. Interface not very catchy. Review Source MP Mariia P. HR Team Lead Computer Software Used the software for: 1-2 years ### "Excellent software package" December 7, 2018 4.0 Pros With the development of business, we have a need to manage customer relationships. The application really copes with the task, has an attractive interface and a decent reporting system. Cons It is necessary to develop integration with various services. It would not hurt to introduce a system of notifications and data import / export. For large-scale projects is not quite enough features. Review Source ME Mileiny E. IT Consultant Information Technology and Services Used the software for: 1-2 years ### "Microsoft Dynamics " January 31, 2019 5.0 It has been a pleaseant experience to work with Microsoft Dynamics in our IT Department. Especially the integrated solutions. Pros The integrated system is a good opportunity for the system to have all the systems under one tool cloud. Everything is in one place, sales, ERP for AX, O365, Marketing, Service Desk Cons Pricing is per user per month instead of a bundle package Sometimes you can experience a slow performance Review Source AC Angelita C. Office Manager Management Consulting Used the software for: 2+ years ### "Wonder wonders" April 24, 2018 5.0 Pros Easy installation easy training and operation and non expensive and everyone can use without much training Cons Can be little slow moving and stalls when working on a project or any other day to day items after working on it for a while Review Source MA Melba A. Owner Construction Used the software for: 2+ years ### "I love it" February 22, 2020 5.0 I am solving paperwork problems with this software it make running my business easier and faster Pros I like the setup and the easy tutorial on how to actually use the software.. Cons Well if you don't use the tutorials you would not know how to use this software Review Source LT Legame T. Reservationist Hospitality Used the software for: 6-12 months ### "Legame " January 21, 2023 5.0 Pros The software is user friendly and can be affordable. Helpful in business development Cons Nothing is short in Dynamics 365 it is a full package software Review Source VR Verified Reviewer Branch Manager Staffing and Recruiting Used the software for: 6-12 months ### "Boss Review" February 2, 2020 5.0 It is very easy to use and helps me access all my applications from one place. Pros Speed, accessibility and simplicity of use. Cons Needing to be online to access some parts of it. Review Source VR Verified Reviewer Director of Agricultural Programs Apparel & Fashion Used the software for: 6-12 months ### "Very easy to use and easy to learn" May 3, 2019 4.0 Pros It was so easy to figure out how to use this--helps me manage my customers in a streamlined way. Cons Customer service could be improved--long wait times. Review Source VL Virginie L. Conseiller Construction Used the software for: Less than 6 months ### "Un incontournable" November 20, 2023 4.0 Pros La facilité d'utilisation du logiciel et le cote très instinctif. Cons Aucun pour le moment. Le programme est déjà très complet Review Source LL Lorien L. Inside Sales Retail Used the software for: 1-2 years ### "Dynamics CRM helped me manage inside sales" April 23, 2019 5.0 Dynamics CRM enabled my team to be profitable and functional with all our communications. Pros I had 5 outside sales reps that I was the inside sales rep for, Dynamics helped me document and communicate between my team and my customers in a seamless way. The integration with outlook enabled us to track emails and communications. Cons Sometimes we had issues with connectivity while sales reps were on the road. Review Source PL Paul L. Vice President of Information Technology Real Estate Used the software for: 2+ years ### "We use this as our base (x)RM platform and do a lot of customization " May 17, 2017 4.0 Ease of use Pros It truly is a platform - very customizable. We use it for managing much more than customer relationships. We use it for managing relationships between entities, and investors, projects and properties, entities and projects, etc. Cons If you're looking for out-of-the-box functionality, this may not be your best option. This is a powerful platform, but we do a fair amount of customization - similar to SharePoint Review Source TK Tom K. Director Automotive Used the software for: 6-12 months ### "Burdensome" November 16, 2019 2.0 It helps to track multiplr customers but I do not have days to learn this system. Pros You can track emails in an organized manner. Cons Cumbersome. Difficult to understand and learn. Why do you have to hit Done and then Mark Complete in order to save? For the expense, I would expect a user friendly system and not a cumbersome process. A window should pop up to direct the user especially if nothing is being saved! I suggest Microsoft make this 10x more user friendly or radically drop the price. Word on the street is Sales Force is more user friendly. Review Source bF baris F. Developeur Chemicals Used the software for: 6-12 months ### "Grosse évolution par rapport au version AX" December 1, 2023 4.0 Pros ayant travailler sur les ancienne version AX , Dynamics 365 apporte de grande nouveauté que ce soit dans l'IDE et dans les fonctionnalité Cons certains aspect de développement standard son architecturalement difficile à contourner Review Source JKF J Kelvin F. CEO Human Resources Used the software for: 6-12 months ### "I really love this software" November 11, 2020 5.0 overall, Dynamics 365 has been an awesome software for my company. From the marketing to the field services have been very interesting. Great work put in Dynamics. Pros I like the proactive service the system comes with. It just make work easy for everyone. Cons Actually, i have not found any drawbacks yet. 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