# Page 11 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Dynamics 365 the right CRM solution for you? Explore 5813 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5813) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 11 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 251-275 of 5813 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mohamed A. programer Program Development Used the software for: 2+ years ### "I really like dynamics 365 I often modify the organization of work" May 20, 2024 4.0 My overall experience is more than wonderful Pros Professionalism in organizing courses within it The interfaces are definitely not easy to use Cons The program's interface is flawed at times, but overall it is more than wonderful Review Source MM Musa M. Software Developer Computer Software Used the software for: I used a free trial ### "Dynamics 365 review " June 6, 2024 5.0 Pros The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform. This integration streamlines workflows and improves data accuracy by reducing the need for multiple disparate systems. Dynamics 365 also leverages advanced technologies like artificial intelligence and machine learning, providing predictive insights and automating routine tasks to boost productivity. Cons Due to its extensive range of features and customization options, users often require substantial training to effectively utilize the software, which can be time-consuming and costly. Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets. There may also be challenges with data migration from legacy systems, which can lead to temporary disruptions in business operations. Furthermore, while the cloud-based nature of Dynamics 365 provides flexibility, it also means that businesses are reliant on internet connectivity and Microsoft's cloud services, potentially posing risks related to data security and privacy. Review Source SN Sarah N. Cfo Automotive Used the software for: Less than 6 months ### "Premium product " June 27, 2024 5.0 Pros It was so easy to use. I love Microsoft products Cons I am learning the system still but I am unaware of any dislikes yet Review Source VR Verified Reviewer Lead Data Scientist Retail Used the software for: 6-12 months ### "Great for Internal Operations." May 25, 2024 5.0 I would recommend everyone working on Windows to get the most out of this tool. Pros Overall delivers everything we need for our operations. Cons The design is like from 80's and it need an improvement. Review Source VR Verified Reviewer Research Analyst Research Used the software for: 6-12 months ### "Dynamics 365- Sales" March 7, 2024 4.0 Pros Dynamics 365 Sales offers us robust tools and capabilities to simplify our sales processes, improve customer relationships, and make informed decisions based on data. Also, I appreciate being able to access the entire customer profile and see a snapshot of all activity and account details. Cons For some process, this tool is not cost efficient Review Source AD Abiodun D. Supervisor Business Supplies and Equipment Used the software for: Less than 6 months ### "Dynamics 365" May 27, 2024 5.0 Easy and accessable to use and it is satisfying. Pros It's helps organisation delivery onsite service to customer location. Cons It's combines workflow automations scheduling Review Source VK Victor K. Freelencer Capital Markets Used the software for: 6-12 months ### "Dynamic 365 is absolutely best to use" February 12, 2024 5.0 Pros I appreciate Dynamics 365 for its comprehensive CRM capabilities, seamless integration with Microsoft's ecosystem, and the flexibility to tailor workflows to our specific business requirements. Its user-friendly interface and robust features have significantly enhanced our overall efficiency and collaboration. Cons While Dynamics 365 offers robust features, I found there's room for improvement in streamlining the user interface, making it more intuitive. Additionally, enhancing integration capabilities with third-party tools could further enhance its adaptability to diverse business ecosystems Review Source EP Ennio P. ASPP Civil Engineering Used the software for: 1-2 years ### "DYNAMIC 365 REALY GOOD " May 29, 2024 4.0 All in all my experience with 365 is positive Pros It is very useful for those like me who download, archive and continuously use computer files Cons It rarely happens that if the system is overloaded it is not very efficient Review Source Betsy C. Virtual Assistant Public Relations and Communications Used the software for: 6-12 months ### "Betsy's Review" May 17, 2024 5.0 Pros The effectiveness , and time-saving nature. Cons The complexity for first-time users which is Ok once a person gets used to it. Review Source Joe D. co-owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Dynamics 365 Changed My Organization" May 14, 2024 5.0 Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work. Pros The integration of AI into my work and the ability to free up time for other ways to help grow my organization. Cons I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Online sources recommended this product, so I tried it and love it. Review Source EI Emem I. Director Information Technology and Services Used the software for: Less than 6 months ### "Dynamics 365" July 5, 2024 5.0 The interface and features are really easy to use. Pros It is a better alternative to other software on Microsoft Cons The software has a lot of updates, but no real feature is added on the update Review Source FD Felice D. Management Consultant Food & Beverages Used the software for: 6-12 months ### "Crm di Alta Qualità" May 5, 2024 4.0 Pros Abbiamo scelto questo software di Crm perchè ha delle qualità di integrazione davvero elevate. Il flusso di partenza prevede sempre l'inserimento di un nuovo Lead (persona fisica). Dopo la verifica del team Crm, il lead viene assegnato al sales che quindi in questo modo potrà concentrarsi sull'acquisizione di un nuovo cliente. Il software permette anche di verificare la propensione al rischio del cliente e le successive azioni che bisogna compiere per acquisire il cliente. Cons E' più costoso dei software competitors di Crm Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Per integrare con altre società del gruppo Review Source DJ Digna J. Scientist Pharmaceuticals Used the software for: 2+ years ### "Very easy to operate this software." May 24, 2024 4.0 Pros Easy to operate and daily user-friendly & secure. Cons It has only few minute to recall sent mail :( Review Source JS Jayed S. Executive Assistant Computer Software Used the software for: Less than 6 months ### "Dynamics 365 stands as a solid choice for all individuals." March 20, 2024 5.0 Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother. Pros Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success. Cons Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity. Review Source WM Will M. Analyst Accounting Used the software for: 1-2 years ### "Review of Platform" June 3, 2024 4.0 Strong. very good experience. Would use again. Pros Easy to use, easy to understand and interreact with. Cons The interface is good to use and understand. Review Source Mary E P. Assistant Project Manage Insurance Used the software for: 1-2 years ### "CRM management and much more. " April 27, 2024 4.0 Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation. Pros The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams. Cons \- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools. Review Source mP marco P. consultant Banking Used the software for: 1-2 years ### "fast and reliable crm" June 21, 2024 5.0 Pros we use dynamics 365 tpo take note of our customer, and like other crm to act for agent Cons sometime the dynamics site hangs, but is often very fast Review Source VR Verified Reviewer Head or Procurement Philanthropy Used the software for: 2+ years ### "Very strong and dynamic business process tool" May 12, 2024 5.0 Pros We have digitised many of our business processes using D365, it’s saved us great amounts of time, money alongside reducing risk Cons It’s a huge platform and I feel we only use it for a small proportion of it Review Source ZK Zarmin K. Bookkeeper Luxury Goods & Jewelry Used the software for: 1-2 years ### "Great usage" May 20, 2024 4.0 I have a good experience and no issues that were not resolved. Pros Able to communicate with vendors and buyers Cons Most of all functions; email, calendar, messages Review Source TJ Tavaris J. Head of Software Development Computer Games Used the software for: 1-2 years ### "100+ employee business software" June 3, 2024 3.0 Pros This software is perfect for a business that over 100 employees. Cons That the software is not really focus on a small business with less than 50 employees Review Source VR Verified Reviewer Audit Senior Accounting Used the software for: 6-12 months ### "Great for Account Management" May 16, 2024 5.0 I like the tool, although the design is pretty much outdated. Pros It solves account management problems faster than other tools. Cons I really do not like the feeling that I am working on Windows XP Review Source BS BITTU S. Student Education Management Used the software for: I used a free trial ### "Aware others" June 10, 2024 3.0 Pros I like most about dynamics 365 is its security and compliance. Cons I like least about dynamics 365 is it is very easy to used that help user to use this comfortably. Review Source MW Matt W. AM Automotive Used the software for: 1-2 years ### "Dynamics 365" June 6, 2024 4.0 Pros It is customizable and feature packed. Make sure you use a consulting firm for deployment. Cons The software can be a bit slow at times. Review Source GB Gabriele B. Manager Management Consulting Used the software for: 1-2 years ### "Gestione completa e di dettaglio del processo di vendita" August 24, 2023 5.0 Sono nel settore della sales e business development oramai da anni e reputo Dynamics 365 un ottimo software CRM ed ERP. L’uso della piattaforma ha semplificato la modalità con cui tengo tracci delle interazioni con i vari clienti e con cui monitoro il processo di vendita. Questo mi ha permesso di cogliere maggiormente le opportunità ed, in linea più generale, di ottimizzare il rapporto con i miei clienti offrendo prestazioni personalizzate. Ottima l’integrazione con vari prodotti Microsoft, tra cui Microsoft Teams, la quale semplicità la comunicazione sia verso l’interno che verso l’esterno. Pros Dynamics 365 è un ottima piattaforma CRM, utile quindi alla gestione delle relazioni con i clienti, è un ottimo strumento ERP, utile alla pianificazione d’uso delle risorse aziendali. Presenta una struttura modulare, ed è altamente integrata con altri prodotti Microsoft. Il software permette la gestione a tutto tondo del processo di vendita, dalla gestione dei contatti, su cui è possibile salvare dati di dettaglio e tenere traccia delle interazioni al fine di offrire un esperienza personalizzata, alla vendita vera è propria, massimizzando il processo di conversione. La piattaforma è altamente personalizzabile ed è possibile arricchirla sviluppando in house applicazione con Power Apps o modificando flussi di lavoro esistenti mediante Power Automate. Dynamics 365 sfrutta l’intelligenza artificiale per offrire previsioni di vendita future per aiutare l’utente a generare report di dettaglio. Cons Dynamics 365 non presenta aspetti che non mi hanno soddisfatto. Un aspetto critico da tenere in considerazione prima di decidere di utilizzare tale elemento a supporto del proprio lavoro è il costo. La licenza risulta onerosa ed ogni azienda deve comprendere se i costi dati dall’uso di Dynamics 365 sono inferiori alle opportunità. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) La decisione di passare da Salesforce Sales Cloud a Dynamics 365 è stata presa prevalentemente per 2 ragioni. La prima è la maggiore integrazione con altri prodotti Microsoft, già ampiamente in uso in azienda. La seconda è il miglior livello di personalizzazione possibile. Review Source NB Nicolas B. manager Internet Used the software for: 6-12 months ### "Explorando la Potencia de Dynamics 365: Personalización, Marketing Multicanal y Gestión Estratégica para Empresas Innovadoras" January 5, 2024 5.0 Pros Permite la adaptación y personalización de modelos de datos para satisfacer las necesidades específicas de cada organización, proporcionando flexibilidad en la gestión de información. Cons La complejidad de la plataforma puede generar una curva de aprendizaje significativa para los usuarios, lo que podría requerir tiempo y recursos adicionales para la capacitación. Reason for choosing Dynamics 365 Relación precio calidad con los competidores Switched from [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Relación precio calidad con los competidores Review Source Similar Products Featured