# Page 11 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 11 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 251-275 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Calvin S. ERP Implementation Support Automotive Used the software for: 6-12 months ### "D365 - a viable Legacy ERP replacement " April 2, 2024 4.0 Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence). Pros Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs Cons The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment. Reason for choosing Dynamics 365 I was not part of the software selection timeline, so I do not have valid feedback on why the selection was made. Switched from [Iptor ERP](https://www.capterra.com/p/83332/ERP-for-Distribution/) IBS was reaching its limits in regards to transactions processing (the system could handle the load, but we were rolling over within all of the numbering systems \[sales orders, invoices, GL numbers\] at a frequency level that was causing reporting and posting issues). The company simply out grew the software. Review Source Rafael S. Supervisor Retail Used the software for: 2+ years ### "Recomendo muito para quem busca um CRM e gestão e qualificação de Leads" August 17, 2023 5.0 Super recomendo é uma plataforma de fácil gestão e uma ferramenta que não pode faltar para á equipe de Marketing assim temos uma melhor gestão dos resultados de campanha. Pros Os recurso de pipeline é super funcional dentro da plataforma e muito fácil para gerenciar todos os leads. O recurso de Marketing para criar campanha com formulários para captura de lead é super fácil. Cons Acredito que não encontrei ainda o que não é bom dentro da plataforma porque ela entrega tudo que oferece. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reason for choosing Dynamics 365 Na verdade foi muita buscas e testes em outras ferramentas, mais as avaliações nos ajudou e muito na tomada de decisão. Review Source JS Jayed S. Executive Assistant Computer Software Used the software for: Less than 6 months ### "Dynamics 365 stands as a solid choice for all individuals." March 20, 2024 5.0 Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother. Pros Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success. Cons Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity. Review Source Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Essential for your busiuness" August 23, 2023 5.0 I love this program. I have used it for the last 8 years, and I pretty much don't know how to do my job without this program. Pros I like that Dynamics 365 can literally do ANYTHING YOU NEED. It is so customizable. Cons I don't like that because it is as such a huge program, and does sometimes glitch or get slow. Review Source VR Verified Reviewer Inside sales Information Technology and Services Used the software for: 2+ years ### "Piattaforma CRM completa, flessibile ed altamente integrata " August 28, 2023 4.0 Dynamics ha consentito di implementare in azienda una gestione completa, integrata e strutturata dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e poi a valle nella gestione amministrativa. La piattaforma si è ben adattata alle particolarità dell'azienda e del business grazie alla sua elevata flessibilità ma ha anche consentito di definire, strutturare e gestire processi e workflow tra i vari attori aziendali ed utilizzatori del sistema. Ciò ha consentito di definire procedure e standard aziendali nei vari reparti, di creare un unico strumento di lavoro a livello aziendale, repository ufficiale per le informazioni riguardanti i clienti e prospect in particolare per le attività di marketing e vendita. Dynamics è diventato uno strumento essenziale sia per il lavoro individuale che per l'azienda. Un'aspetto decisamente molto apprezzato è l'integrazione nativa con i vari prodotti della famiglia Microsoft e le potenti funzionalità di reporting e BI offerte da Power BI. Pros Utilizzo da anni la piattaforma nell'ambito del processo di vendita. Il sistema è una delle piattaforme più complete sul mercato con una copertura end-to-end dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e non solo. E' molto flessibile e di facile utilizzo, si adatta bene pertanto sia alle grandi aziende che alle piccole aziende anche per via della possibilità di essere altamente personalizzabile secondo le caratteristiche ed esigenze aziendali. Un importante elemento di forza è sicuramente l'elevato grado di integrazione con gli altri strumenti e prodotti Microsoft, dalla suite Office (strumenti di produttività individuale, client di posta ecc), ai potenti strumenti analytics integrati di Power BI alla piattaforma Azure. L'interfaccia è piuttosto semplice e di facile utilizzo e consente nelle varie schermate sia di gestire elevati gradi di complessità di processi con la raccolta e gestione di numerose tipologie di dati e documenti sia di avere workflow semplificati ed automatizzati. Le schermate, le sezioni ed i workflow gestiti possono infatti essere personalizzate in tal senso. La piattaforma è molto vasta ma completamente integrata nelle sue funzione che consentono di gestire in maniera collaborativa tra le varie funzioni ed i vari ruoli tutti i principali riguardanti i clienti e le interazioni che l'azienda ha avuto con loro. Cons Pur essendo una piattaforma dall'interfaccia semplice ed intuitiva necessita sicuramente di una buona formazione iniziale per consentire all'utente ed all'azienda stessa di sfruttarla al meglio, non solo nelle funzionalità di base ma anche nelle varie funzionalità più avanzate che offrono decisamente dei vantaggi. Il sistema infatti ha una copertura funzionale molto vasta ed articolata con continui collegamenti tra una sezione e l'altra. Altro aspetto importante è certamente il costo. Dynamics si colloca sicuramente tra le piattaforme di livello alto e per questo anche i costi sia di licenza ma anche di implementazione e manutenzione possono non essere alla portata di tutti. Review Source CP Carey P. Assistant Food Production Used the software for: 6-12 months ### "Exceptional Experience with Dynamics 365" June 29, 2023 5.0 My overall experience with Dynamics 365 has been fantastic. It has revolutionized the way we manage our sales and customer relationships. The platform's user-friendly interface and extensive capabilities have made our daily tasks more efficient and streamlined. We have experienced tangible benefits such as improved sales performance, enhanced customer satisfaction, and better data-driven decision-making. Pros Dynamics 365 has exceeded my expectations in several areas. The most remarkable aspect is its comprehensive set of features that cover all our business needs. The data visualization tools, sales pipeline management, and CRM functionality are incredibly impactful and have greatly improved our efficiency and decision-making processes. Additionally, the ease of use and seamless integration with our existing business processes have been a significant advantage. Cons While my overall experience with Dynamics 365 has been exceptional, there are a few minor areas that could be improved. I occasionally encounter difficulties with certain advanced features that require more in-depth training or technical expertise. However, the available support resources and community forums have been helpful in resolving any challenges that arise. Review Source Michelle R. Assistente Marketing Retail Used the software for: 1-2 years ### "Melhor ferramenta para gestão de Marketing" August 17, 2023 5.0 Super recomendo pois a ferramenta entrega tudo que promete e ainda muito mais ! Para quem busca uma ferramenta que vai ajudar auxiliar nas campanhas de Marketing é perfeita Pros Da facilidade de gerenciar as campanhas em ativo e também da analise de dados que a ferramenta proporciona de uma forma bem simples Cons Ainda não encontrei o defeito...rsrsrsr Mais acredito que fosse um pouco mais barata a ferramenta seria perfeito :-) hehehe Review Source Victoria S. Projects Accounting Manager Architecture & Planning Used the software for: 1-2 years ### "Streamlines CRM capabilities " April 3, 2024 5.0 Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments. Pros Simpler and more user-friendly than SAP on front and back ends. Cons The customer service gets a little impersonal and feels like a run-around at times. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/)[Stax Bill](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/) Reason for choosing Dynamics 365 It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible. Review Source CS Carla S. Operations Assistant Real Estate Used the software for: 1-2 years ### "Great functional and professional tool" February 9, 2024 5.0 Pros What I like most about it is its interface. Very intuitive and easy to learn to use. Cons It is a bit expensive for small companies. Review Source VR Verified Reviewer Project Manager Digital Transformation Machinery Used the software for: 6-12 months ### "Great tool for business management for sales and marketing teams" July 12, 2024 3.0 Pros I like the possibility to use it on microsoft cloud and the numerous pre built applications available Cons It is complex to understand and it is not so user-friendly Review Source JM Jennifer M. Event specialist Consumer Goods Used the software for: I used a free trial ### "It was was awesome and great" September 11, 2024 4.0 Pros I like this more because it was easy to set up and fast Cons I dislike this because sometimes it would stop working and I slow down Review Source RI Refaei I. E-learning consultant Education Management Used the software for: 2+ years ### "Better than many systems, but the user interface is difficult" December 5, 2023 3.0 Good, but needs to organize its graphical interface In addition to facilitating modification operations without interfering with software modification Pros It has no programming errors, The updating process is continuing Cons The interfaces make handling difficult for the user and the screen features are scattered Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing Dynamics 365 There was competition in price and there was a large discrepancy in price Review Source ME Mouhssine E. Reviews section Computer & Network Security Used the software for: 6-12 months ### "Dynamics 365 review" November 21, 2023 5.0 An amazing experience and Dynamics 365 is very professional and reliable in project management Pros What I liked about Dynamics 365: The interface is easy and simple and can be learned quickly, as well as the professionalism of working on Dynamics 365. Cons Everything is good on Dynamics 365. Maybe what I don't like is that Dynamics 365 does not have a black background to reduce eye fatigue while working on Dynamics 365. Review Source GS Gurinderjeet S. Relationship manager Automotive Used the software for: 6-12 months ### "Clear idea of pros and some drawbacks of Microsoft Dynamics 365 all you need to know " May 2, 2023 4.0 Overall it's a great experience but takes some time to get used to it. It's realtime interaction, unifying data and data insights helps alot but it's bit expensive. Pros It's lead nurturing features is most valuable feature as it enable effective communication and relationship-building with customers and it's sales pipeline management and reporting capabilities also provide valuable insights into sales performance and helps making decisions. Cons A new user may found it complex and kinda slow from other systems. And it's also expensive and it also have limitations in customization capabilities, particularly in terms of creating custom reports or modifying the user interface. Review Source Dvock A. Software Tester Information Technology and Services Used the software for: 1-2 years ### " A Game-Changer in Business Management" June 21, 2023 4.0 In summary, Dynamics 365 represents a transformative advancement in the field of business management software. Its comprehensive suite of applications, seamless integration, cloud-based nature, and continuous updates make it an exceptional choice for businesses seeking a scalable, efficient, and future-proof solution. Pros What I like most is its ability to suite with modular structure. Moreover, it has a seamless integration with other Microsoft products which is amazing. Another outstanding feature is its powerful Customer Relationship Management (CRM) module. Also, it has Cloud-based accessibility for flexibility and remote work. Finally, I am happy with the continuous updates and support from Microsoft. Cons I have not found any issue that I dislike. Review Source Suelen G. Analista Telecommunications Used the software for: 1-2 years ### "Excelente para empresas que buscam melhorar o desempenho da equipe" July 26, 2023 5.0 Super recomendo pois trata-se de um sistema no qual entrega tudo que promete, tem uma interface fácil de aprender e muito intuitiva. Pros O CRM e gestão de leads são impressionantes para facilitar a vida da equipe do comercial, com esses recursos conseguimos alcançar nossas metas. Cons Infelizmente o sistema é perfeito porem o valor não é barato! Mais acaba compensando a médio e longo prazo. Review Source MM Mmakgabo M. carpenter Construction Used the software for: 2+ years ### "Amazing software" July 5, 2023 4.0 Pros Tracking on this software is very sharp and accurate Cons Integration was not a smooth ride but that was mainly because i did not follow instructions thoroughly. Review Source KC Kajo C. Ecom Exec Cosmetics Used the software for: Less than 6 months ### "Great software with great documentation" August 28, 2024 5.0 Great experience with documentation to guide along the way Pros Very well documented system with all the functionality a CRM would need Cons The learning curve is steep, especially if you aren't used to MS way of doing things. Coming from a Google company it was difficult, but worth it Review Source Cristian S. Especialista en marketing Automotive Used the software for: 2+ years ### "Great Service" October 4, 2023 5.0 Learning the platform and tools required a strong investment at the beginning, the results were immediate. By automating processes and making decisions with data, we managed to substantially improve our profitability and customer satisfaction. The scalability of the system has also been key when it comes to continuing to grow. Without a doubt, I would recommend Dynamics 365 to any company looking to integrate all its business areas in a powerful way Pros By having an intuitive and configurable interface, I was able to design custom workflows that significantly optimized our company's operations. From purchases to sales, through billing and support, everything was interconnected in a simple but very effective way. This greatly improved our productivity and freed up resources for other higher-value tasks Cons When migrating data from other systems, it was not entirely clear how roles and access would be mapped. This created initial confusion for users, until I was able to precisely redefine the views, forms, and entities each profile could access. However, I recognize that the security model is very complete and flexible, it just required on my part to spend more time on the correct mapping from the beginning Review Source ME Mohamed E. Education technology specialist Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 is one of the most powerful programs from Microsoft" April 17, 2023 5.0 My experience is excellent with the program, so I use it daily in my organization Pros The Dynamics 365 program has many countless advantages, as it helps me in everything to manage my organization Cons There are no downsides to Dynamics 365, it's a great program Review Source Karene S. Sales manager Package/Freight Delivery Used the software for: 2+ years ### "Dynamics 365 - A must for managing your sales" February 14, 2023 5.0 Great! If you deal with a third party to set it up, make sure you partner with someone who really understands your specific business and customers. Pros Easy to use even for your employees that have low technical skills without compromising any options or functions Cons All the customization can get very confusing and costly if you don’t have a clear plan Reason for choosing Dynamics 365 Cost and customization Review Source JM Justus M. Freelancer E-Learning Used the software for: 6-12 months ### "Comprehensive Review of Dynamics 365: Strengths, Weaknesses, and Suitability for Different Businesse" December 24, 2022 5.0 I believe that Dynamics 365 is a powerful and versatile business application platform that can help organizations streamline their operations and make better informed decisions.The platform includes a range of tools and features for managing customer relationships, operations, and finances, and integrates seamlessly with other Microsoft products, such as Office 365 and Azure. It is also designed to be scalable and customizable, making it suitable for businesses of all sizes and industries.However, Dynamics 365 can also be complex to set up and customize, and may be relatively expensive for some organizations. Additionally, some users may find the user interface to be less intuitive compared to other platforms.Overall, I believe that Dynamics 365 is a valuable tool for organizations looking to streamline their operations and make better informed decisions, but it may not be the right fit for every organization Pros There are many features of Dynamics 365 that I like, but some of the things that stand out to me include:Scalability: Dynamics 365 is a scalable platform that is suitable for businesses of all sizes and industries. This makes it a flexible and versatile solution that can grow with an organization as its needs change.Integration with other Microsoft products: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365 and Azure, which can help users access and share data across different applications and streamline workflows.Customizability: The platform is designed to be customizable, allowing users to tailor it to their specific business needs and goals. This can help users get the most out of the platform and ensure that it meets their specific requirements.Range of tools and features: Dynamics 365 includes a wide range of tools and features for managing customer relationships, operations, and finances. This makes it a comprehensive solution that can help organizations streamline their workflows and make better informed decisions.Overall, I think Dynamics 365 is a powerful and versatile business application platform that can help organizations of all sizes streamline their operations and make better informed decisions Cons As with any software platform, there are potential drawbacks to using Dynamics 365. Some things that I might not like about the platform include:Complexity: Dynamics 365 can be complex to set up and customize, particularly for those who are not familiar with the platform. This can make it challenging for users to get up and running with the platform and may require a significant investment in training and support.Cost: Depending on the specific features and tools that an organization needs, Dynamics 365 can be a relatively expensive solution. This may not be feasible for smaller organizations with limited budgets.User interface: Some users may find the user interface of Dynamics 365 to be less intuitive or user-friendly compared to other platforms. This can make it more challenging for users to navigate the platform and may require a learning curve.Overall, while Dynamics 365 is a powerful and versatile business application platform, it may not be the right fit for every organization due to its complexity, cost, and user interface. It is important for organizations to carefully evaluate their needs and consider the potential drawbacks before deciding whether Dynamics 365 is the right solution for them. Review Source VD Valley D. Développeur Computer Software Used the software for: 2+ years ### "Une solution de gestion d'entreprise" February 18, 2023 4.0 Pros es fonctionnalités de Dynamics 365 qui ont le plus d'impact sont: Gestion des ventes,Gestion des relations clients ,Gestion des stocks,Gestion de la comptabilité.Le produit est facile à utiliser.L'intégration avec vos processus métier existants a-t-elle été facile Cons Sécurité : La sécurité des données peut être un inconvénient potentiel de Dynamics 365, comme pour toute solution cloud. Les entreprises doivent s'assurer que les données de l'entreprise sont stockées et gérées en toute sécurité pour éviter tout risque de violation de données. Review Source sP shaibu P. IT and digital marketing Information Technology and Services Used the software for: 1-2 years ### "A Comprehensive Review of Dynamics 365: What You Need to Know." March 19, 2022 3.0 I have been using Dynamics 365 for a while now and it has been a great experience. I love the fact that I can access my data from anywhere and that the system is so user-friendly. The support team is also very helpful and always available to help with any queries that I may have. Overall, I would highly recommend Dynamics 365 to anyone looking for a great CRM system. Pros There are many great things about Dynamics 365, but one of the best features is the ability to customize it to fit your business needs. You can configure Dynamics 365 to work the way you want it to, which makes it a very powerful tool. Additionally, because Dynamics 365 is cloud-based, you can access it from anywhere at any time. This makes it a convenient option for business owners who need to stay connected while on the go. Cons The Dynamics 365 interface can be overwhelming at first. It's not always clear what each icon means or how to access certain functions. Additionally, some of the language can be difficult to understand for people who are not familiar with business software. I also didn't like the way that some of the reports were formatted. It was difficult to find the information that I needed and to export it into a usable format. Reason for choosing Dynamics 365 I chose Dynamics 365 over other CRM products for a few reasons. The first reason is that Dynamics 365 is cloud-based and always up-to-date. This means that I don't have to worry about installing updates or upgrading my software, and I can access my data from anywhere with an internet connection. The second reason is that Dynamics 365 is customizable to meet my specific needs. I can configure it to work the way I want it to, and I don't have to worry about learning a new system. Finally, I chose Dynamics 365 because of the great support that Microsoft provides. If I ever have Review Source SC Suthan C. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "This product settles on choices simpler in light of the fact that the incorporated information is ac" May 18, 2019 5.0 Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities. Pros Simple to utilize, not costly, and easy to explore. Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well. Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required. Client support is great with the FAQ and choices that are truly required. I can mass information to One Drive and access it synchronized with my work area. On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up. It has a ton of additional items. The portable application is valuable for checking reports or access information when visiting clients or not before a work station. This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit. All capacities you need are effectively accessible with a tick or contact. There are applications accessible for Android, iOS and Windows Phone. Cons It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable application is excessively moderate. An excess of reaction time. Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu. It just backings Internet Explorer based programs. Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required. Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant. Poor and troublesome joining with Gmail might be an issue. No visit effectively accessible. It's moderate to spare information since it's cloud based. It relies upon web speed. 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