# Page 19 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 19 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 451-475 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LV Lina V. Senior Accounts Payable Specialist Computer Software Used the software for: 6-12 months ### "D365 a game changer software " September 13, 2022 5.0 Pros Processing of invoices, from approval to payment. Financial reporting, impot/export data Cons The initial set up for our customized needs was challenging but after this was resolved, it worked amazing Review Source Srimukunthan S. Manager Education Management Used the software for: 6-12 months ### ""Unlock Your Business Potential with Dynamics 365 Business Central"" December 28, 2022 4.0 Pros Centralized system – Dynamics 365 Business Central provides a single repository for all business data, enabling users to view and manage customer information, financials, and inventory in one place. Additionally, the software offers real-time visibility into operations, allowing users to make more informed decisions.Integration capabilities – Dynamics 365 Business Central allows users to easily integrate with other Microsoft services. This includes Office 365, Power BI, and Dynamics 365, enabling users to access customer data, analyze trends, and collaborate more effectively.Data security – Dynamics 365 Business Central includes a range of security features to ensure that sensitive data is kept secure. It also offers two-factor authentication and regular backups, ensuring that data is kept safe and secure at all times. Cons The biggest con of Dynamics 365 is the steep learning curve it has. It can be difficult to learn the software and its many features quickly, especially if you are not familiar with the software. Additionally, the cost of the software can be prohibitive for some businesses. Reason for choosing Dynamics 365 The primary reason I chose Dynamics 365 over other alternatives is because of its comprehensive suite of integrated business applications, built on the Microsoft cloud. Dynamics 365 provides a comprehensive, secure, and reliable platform to meet business needs, while enabling a seamless user experience. Additionally, Dynamics 365 provides a unified data model that allows for a seamless flow between applications and a comprehensive analytics platform, which helps to provide insight into customer needs and business performance. Lastly, Dynamics 365 also offers a wide range of customization options, allowing organizations to tailor the system to their specific needs. Review Source VZ Vanessa Z. Senior Key Account Manager Machinery Used the software for: 1-2 years ### "Dynamics 365 Review " January 21, 2023 5.0 Overall, I have been very pleased with my experience using Dynamics 365. The system has greatly improved our operations and has helped us to become more efficient and effective. The wide range of features and tools available, as well as the ability to customize the system to fit our specific needs, has been invaluable. Pros Dynamics 365 is a powerful and comprehensive business management solution that has helped streamline our operations and improve efficiency. The user interface is intuitive and easy to navigate, and the system offers a wide range of features and tools that can be customized to fit our specific needs. The integration with Office 365 is seamless and has greatly improved collaboration and communication within our team. Cons The initial setup and implementation of Dynamics 365 can be a bit complex and time-consuming, and there is a bit of a learning curve for new users. The cost of the system can also be a bit on the high side, especially for smaller businesses Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Dynamics 365 stands out over its alternatives because of its comprehensive and powerful features, its ability to integrate with other Microsoft products such as Office 365, and its scalability and flexibility. The system can be customized to fit the needs of any business, from small startups to large enterprises, and can be scaled up or down as needed. Additionally, the support and resources available through Microsoft have been excellent. Review Source LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great for detailed contact management and easily sending professional bulk emails" January 12, 2023 5.0 Pros The amount of details you can save for contacts is really useful. Plus, the email templates are sleek and polished, on top of being simple to modify to your needs. Cons There are a lot of functions and icons crammed onto the interface, making it a little busy. Review Source VR Verified Reviewer Software Integration and Support Consumer Goods Used the software for: 2+ years ### "Dynamics 365 CRM" September 18, 2023 4.0 Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app. Pros Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app. Cons The connection seems to drop off from our main database causing some incorrect data that hasn't been updated. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 The integration, ease of use, and price point Review Source Tania D. Técnico Informático Paper & Forest Products Used the software for: Less than 6 months ### "Fácil de utilizar para una empresa mediana" December 6, 2022 5.0 Fácil utilizar, administrable y adaptable para tu empresa. Pros Puedes gestionar varios apartados en un solo lugar. Esto nos facilita mucho a la hora de unificar muchos departamentos. Cons Al principio fue un poco lioso, pero siempre sucede con cualquier programa nuevo. Una vez acostumbrados, los trabajadores lo utilizan a diario. Alternatives considered [Geinfor ERP](https://www.capterra.com/p/210039/Geinfor-ERP/)[SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/) Reason for choosing Dynamics 365 Nuestro jefe junto a los jefes de departamentos llegaron a esta conclusión por la prestaciones que nos aportaba. Review Source TS Thoralf S. Business Development Computer Software Used the software for: 6-12 months ### "Super All-round Tool" February 23, 2024 5.0 Pros Erstellen und einfaches Verwalten von Marketinglisten/Kontaktlisten, statische & dynamische Listen Cons Teilweise nicht ganz intuitives Handling Review Source MM Majed M. Pharmacist Pharmaceuticals Used the software for: 6-12 months ### "Unique Software " August 4, 2023 5.0 The system is covering everything needed for your business from A to Z Pros Reports , invoicing , bulk orders , delivery and pending orders Cons Returns to supplier is a little bit difficult Switched from [Pharmacy Plus](https://www.capterra.com/p/157427/Pharmacy-Plus/) Due to change my job Review Source VR Verified Reviewer Efficient and Reliable Accounting Used the software for: 1-2 years ### "Efficient and reliable" September 2, 2023 4.0 Well, I can say that Dynamics 365 is one of the best app that can be use for Finance or Accounting related. From invoice processing, and reports. Pros Dynamics 365 helps my daily tasks more efficient and accurate especially on my month end closing tasks. Cons Nothing to dislike about Dynamics 365 as it very user friendly and helpful for running reports or data. Review Source Muhammed Ö. Ceo Retail Used the software for: 6-12 months ### "Dinamik 365" October 31, 2023 5.0 My overall experience is great and those who want to use the successful application and its features can use it with peace of mind. Pros I liked the data and document features the most in the Dynamic 365 application. Cons There is almost no feature I don't like. Review Source VR Verified Reviewer Profesor de inglés Used the software for: Less than 6 months ### "This software makes decisions easier because the integrated data is available with a touch" April 25, 2018 4.0 It's a CRM quite easy to use Pros Easy to use, not expensive, simply to navigate. Integration with Outlook available for e-mailing. Its templates are very useful for comunicate news or tips to a sales team. Integration with other Microsoft products is great too. Easy to customize, even a non-technical person can create new contacts, accounts,etc is going to be very easy with Dynamics, no programming knowledge needed. Customer support is good with the FAQ and options that are really needed. I can bulk data to One Drive and access it syncronized with my desktop. If you make entries in a place with no internet, all data will be syncronized once internet connection is restablished. It has a lot of add-ons. The mobile app is useful for checking reports or access data when visiting customers or not in front of a desktop computer. This CRM design allows organize all clients by categories and access them very fast and easy and remember the client history or important things of the last contact or visit. All functions you need are easily available wth a click or touch. There are apps available for Android, iOS and Windows Phone. Cons It has problems when an update is released. Is not user-friendly for new users or beginners. Requires a long customization to start running Sign in mobile app is too slow. Too much response time. Excesive windows, tabs and screens can make it difficult to first time users. It needs a better menu. It only supports Internet Explorer based browsers. A little bit slow to data input if not customized, many fields not relly needed. Sessions time out is a cumbersome problem. Although it may be necessary for security I do not like it because many times a talking with a customer takes a long time and it's very, very important. Poor and difficult integration with Gmail may be a problem. No chat easily available. It's slow to save data because it's cloud based. It depends on internet speed. Review Source Shaunak P. Cloud & Infrastructure Engineer Information Technology and Services Used the software for: 6-12 months ### "Must have system for Enterprise level management" June 10, 2022 5.0 I am grateful that I worked in Mindtree so that I got the privilege to work on Dynamics 365, I would have never been able to afford this software on my own. The features are too rich and top class. The development team is also very seasoned and knows well about the area that needs to be cherished. Pros I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself. Cons The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents. Review Source KN Kay N. Owner Retail Used the software for: 1-2 years ### "Very dynamic system but hard to learn and maintain. " February 12, 2024 3.0 It has been very frustrating to use. To change pricing, take a PHD to figure out how to do it. Then you have to wait hours to see if it even took. Quite often it doesn't and then you have to get on the phone with Tech Support. Who has time to sit on the phone with Tech Support for hours. Pros Haven't figured that out yet and I have been using it for over 2 years. Cons It has a lot of programs that could really help us. But the Quick Reference Guides we use are not user friendly. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) We used JavaPos System no longer supported our headquarters choose this for our new system. We had NO input as usual. Review Source RL Riaan L. Operations Manager Insurance Used the software for: 2+ years ### "Dynamics 365" April 2, 2024 5.0 The one stop solution is great for our company. Pros Great app, and fully integrated with other Microsoft applications. Easy to use and navigate. Great support and after sales service. Endless range of capabilities. Cloud based and easy to access from other facilities. It has very powerful analytics. Great security. All data is centralized. Cons It is expensive and sometimes has performance issues. It has endless customization capabilities that can also be a curse. Reason for choosing Dynamics 365 We are already using all Microsoft products. This is also to be more caplable in doing stuff. Review Source ER Eliana R. Analista contable Computer Software Used the software for: 2+ years ### "Reseña Dynamics lo recomiendo " November 9, 2022 4.0 Se puede utilizar conjunto con power bi, entonces desde allí armas métricas ejemplo cuantas cobranzas se registraron, importes etc. Pros Lo que me parece muy bueno que al momento de cargar facturas poder crearte plantillas, asi se agiliza la carga. Se puede exportar cualquier información que requieras en excel. Cons Lo que menos me gusta es que para ver facturas emitidas si esta relacionado a un proyecto son muchos pasos.Si te confundís cuando haces una recepción de una compra es un lio arreglarlo. Tampoco me gusta en modulo de tesorería emitir un cheque que luego cancelas. Muchos pasos para que impacte correctamente. Review Source DB Drew B. Practice Director Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Review from Drew" March 28, 2023 4.0 Overall, our experience has been good. We have been using Dynamics 365 for years and it has done what we need it to do. Pros It is a good tool for our ticketing system, and our sales and lead management. The dashboards allow us to manage KPI's and see them update in real time. Cons It is difficult to administer unless you have advanced training in the platform. The Settings page is super slow to load and manage. Reason for choosing Dynamics 365 We are a Microsoft partner and get discounts on licensing. Review Source RA Rizwan A. Development Manager Computer Software Used the software for: 2+ years ### "Overall very good product" June 5, 2023 5.0 Pros Dynamics 365 offers integration and centralization, scalability and flexibility, a cloud-based solution, analytics and business intelligence, seamless integration with the Microsoft ecosystem, and strong customer relationship management capabilities Cons Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Reason for choosing Dynamics 365 Dynamics 365 may be chosen over alternative products due to its seamless integration with the Microsoft ecosystem, familiar user experience for Microsoft users, comprehensive functionality and customization options, and scalability for business growth Review Source VJS V Jane S. Data Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Dynamics 365 Review" June 14, 2023 5.0 We solve our company problems easily using Dynamics 365 it is more useful for analysing our companies inventory problems. Using Dynamics 365 was excellent. Pros Dynamics 365 is very convenient to use, before my company is using other software but we can't use it very well. Dynamics 365 is very proficient when it comes to creating a plan, schedules and most of all the easy to use inventory controlling features. Cons As of now I didn't encounter any problems using Dynamics 365 software, because my company always assures that the software is always updated so there will be no delays when it comes to shipments. Review Source Darleen B. Sales Consultant Associate Insurance Used the software for: 6-12 months ### "A different and more complete CRM." April 13, 2022 5.0 A good CRM makes all the difference in the sales area, the center of everything and what keeps any company going, Dynamics has performed to the expectation... It's not perfect! It has some weaknesses, such as the time it takes to load data, but I consider that this can be experienced in any other tool. Pros It is a highly collaborative tool, with Dynamics I have access to my calendar, Teams and others. -Better customer follow-up, manage time and minimize lead generation effort; it's all in this great CRM. It's actually a less complicated tool than it looks, after a short learning curve (it's a robust CRM so it's necessary) it helped me get data and load accounts to assign them as prospects. It makes all the work easier as well as the decision making, I feel more confident in every step. Cons I like the features that D365 currently has, but I wish that instead of so much documentation for the initial training, more video guides were provided as well as more assistance. Review Source Ahmed A. Operation Officer Banking Used the software for: 2+ years ### "The best for Retail Businesses" December 16, 2021 4.0 Best for all highly recommended Pros I like the about this application is its easy usable interface and very convenient surface to understand by everyone is the some best about this application Cons There is nothing is least like about this application because it is providing maximum support to businesses Review Source VR Verified Reviewer Administrative assistant Apparel & Fashion Used the software for: 2+ years ### "Best ERP available in the market,Helps businesses grow." December 8, 2022 5.0 It's an excellent tool for financial reporting,having put in to considerations in all departments (production,finance,quality and also management) has controls that ensures company books are up to date.Tracking of inventory is amazing. Pros It's a user friendly software that is easy to comprehend features and also it's very cost effective.I love how it tracks inventory from purchase to sales.Its excellent apportioning bulk sales to different customers. Cons It's only the color palette I could love improved ,otherwise I have not encountered any hitch in it's use. Review Source VR Verified Reviewer Marketing Director Architecture & Planning Used the software for: 2+ years ### "Check out all options" April 24, 2024 4.0 Pros Now that things are mostly set up the system is not terrible. We needed a lot of customization with a consultant to get us to where we needed to be. Cons Lot’s of customization needed. Not user intuitive for the first couple training sessions. Review Source JG Jonathan G. Business Analyst Utilities Used the software for: 1-2 years ### "Dynamics 365 is the best CRM" October 1, 2022 5.0 Overall its bee a great transition as there are so many more powerful reports and data analytics available in this software Pros User Friendly and highly customizable makes for a high level CRM Cons Takes a long time to transfer over from our old system Reason for choosing Dynamics 365 Industry leading CRM Review Source VR Verified Reviewer Finance Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Dynamics 365 Usability" September 13, 2023 5.0 Accounting is made easy and smooth through this software Pros This software is easy to use, especially the various integration mechanisms. Cons The setup for approvals from seniors could be improved upon. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, helps to manage specific business functions, such as financial, sales, marketing, etc." March 9, 2018 5.0 It allows you to transform your business for the digital era, giving you the ability to innovate quickly, move new products to the market, develop meaningful relationships and win new business virtually anytime and anywhere. With the power of Microsoft's cloud, CRM and ERP capabilities for productivity applications can identify and capture new opportunities. With Microsoft Dynamics it is possible to anticipate the needs of the clients, execute decisions, give integral, innovative and audacious solutions that reinvent products and processes. This is a software that allows solutions to commercial management since a more complete solution is given to those available in the market, it also helps improve marketing, sales and contact with your customers to boost organizational efficiency. Pros I like the service applications that help manage specific business functions, such as financial, sales, operations, marketing, or service automation. As well as, the power of Microsoft's cloud, the CRM and ERP capabilities for productivity applications that allow identifying and capturing new opportunities, since all the key parts of the business are connected. I also like that it is empowered to collaborate in different geographies, it gives you the ability to make decisions, take advantage of new trends, interrupt, and above all adapt. It is wonderful because the connected systems, allow in real time to obtain all aspects of sales and operations are easily optimized and controlled. Cons What I like least about this software is that it is more difficult for older staff to assimilate, and for small companies where there are perhaps few employees and finances are carried out manually, it is less useful, it is less useful, I think it is not designed for SMEs. In addition, I believe that the factors that do not make an economy stable are not taken into account, as in Venezuela, where almost every day of the bolivar varies with the dollar and many small businesses have chosen to offer their products and services in dollars for avoid losing their income and maintain the financial stability of the company, for them the application of decision making would be uncertain, however, following the example of Venezuela, for companies that make profits in bolivars is equally difficult to maintain a price that does not vary , and this software does not take into account this type of variation so close that an organization could be forced. Review Source Similar Products Featured