# Page 4 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157279/Dynamics-365/reviews

---

Dynamics 365

4.4 (5809)

[View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 4 - Reviews of Dynamics 365

## Showing most helpful reviews

Showing 76-100 of 5809 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

Jayda J.  
Payroll support  
Hospital & Health Care  
Used the software for: 6-12 months

### "It was a good use"

October 17, 2025

3.0

Pros

What i like is that there is great communication through the software I mean it’s very easy to use but ido believe they could update some of their features

Cons

What I dislike the most would be that I feel as though they don't fix some of the issues completely.

Review Source

CM

Cátia M.  
ServiceNow Consultor  
Information Technology and Services  
Used the software for: 1-2 years

### "Comprehensive and Powerful"

October 18, 2024

5.0

Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.

Pros

All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.

Cons

The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.

Review Source

EW

Emma W.  
Assistant Manager  
Hospitality  
Used the software for: 6-12 months

### "Dynamics 365"

November 13, 2025

5.0

Organisations looking for ultra-simple, minimal configuration solutions without needing to invest in setup/training.

Pros

The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform.

Cons

Though modular, the costs can add up quickly as you add modules/users/customizations. Some reviews say it is expensive for smaller businesses.

Review Source

VR

Verified Reviewer  
Account Manager  
  
Used the software for: 1-2 years

### "Better than our last system!"

March 14, 2018

4.0

Customer management, easy reporting on day-to-day interactions, forecasts, order data...

Pros

When used correctly, there is so much data that is available and it can be made available to the users as well as administration. It's easy to pull and easy to customize so that we're seeing the data that we need on a day-to-day basis.

Cons

Not really the software's fault, but trying to get buy-in is difficult. I think there were so many options that it felt overwhelming to some departments (specifically sales). We're still trying to customize for them and there hasn't been much adoption.

Review Source

JC

Jérôme C.  
Data analyst  
Pharmaceuticals  
Used the software for: 1-2 years

### "Microsoft power for a global solution "

November 8, 2024

4.0

Good after learning the usage and make sure anyone is aware of consequences of any modifications

Pros

The globalness of the solution backed by Microsoft with many updates

Cons

The solution is light and not customizable enough

Switched from

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

Great connection with power BI and more convenient

Review Source

PV

Peter V.  
IT Manager  
Education Management  
Used the software for: 6-12 months

### "Dynamics First Baby Steps"

November 8, 2024

4.0

Slow learning curve at the start but once you grasp the basics then everything else is a bonus

Pros

Multiple different departmental CRM capabilities which is a leading CRM brand across the industry

Cons

Can be very complex to configure especially if it involves power automate flows

Review Source

CI

Chijioke I.  
QA Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "My everyday personal and working tool"

December 9, 2024

5.0

It has helped my personal and work life.

Pros

Ease of use, sleek user interface and many avenues to getting customer support

Cons

Their subscription plan. They need to reduce their price a little bit more as a market leader

Review Source

CO

Christy O.  
Regional Network Performance Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Exceptional Tool Dynamics 365"

December 2, 2024

5.0

My experience is amazing as this help integrate data and manage collaboration with team members.

Pros

One aspect I appreciate about Dynamics 365 is its ability to integrate data effectively and enhance workflow efficiency.

Cons

The cost and complexity of the features which can make it difficult to set up.

Review Source

AS

Ajay S.  
Recruitment Manager  
Human Resources  
Used the software for: 1-2 years

### "Powerful and Flexible, but Requires Time and Expertise"

September 26, 2024

4.0

My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pros

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Review Source

Maria C.  
Owner  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Windows dynamic 365"

November 26, 2024

5.0

Well, I'm a new user. Obviously I've used Windows in the past but Dynamics is new to me. A am just gaining experience with it but so far it's very user friendly and very much what I would expect from a Windows product.

Pros

I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly.

Cons

Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing.

Review Source

DM

Deborah M.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Dynamics 365 has it all"

November 14, 2024

5.0

I would not use anything else besides Dynamics 365

Pros

Dynamics 365 is all in one package. Dynamic 365 has everything you need and more

Cons

The price was very steep in the beginning.

Review Source

AH

Ajoke H.  
Regional Network Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "A great Customer Service tool."

November 22, 2024

5.0

A great app for storing and retrieving customer's information. My files are safely kept on it with no hassles.

Pros

It is highly interactive as a customer service tool.

Cons

So far, I have not noticed anything about the app that I don't like.

Review Source

DF

Denika F.  
Customer service  
Hospitality  
Used the software for: 2+ years

### "The great 365"

November 22, 2024

5.0

Overall I love being able to access multiple things from one program.

Pros

The ability to use everything in one spot.

Cons

The synching sometimes was off and made it different to find my saved stuff.

Review Source

NS

Nazim S.  
Customer Relations Manager  
Real Estate  
Used the software for: 2+ years

### "Microsoft Dynamics Super program"

November 7, 2024

5.0

I use it every day. All our records are archived in this program. I use almost every feature and love it.

Pros

I use it for our customer relations experience. I am very happy

Cons

Sometimes it slows down. When I want to pull a report

Review Source

VR

Verified Reviewer  
Talent Sourcer  
Accounting  
Used the software for: 2+ years

### "Daily usage"

May 8, 2024

5.0

Pros

It's user friendly attitude. I use daily.

Cons

Nothing as of now is which I least liked it.

Review Source

KM

Karl M.  
CISO  
Financial Services  
Used the software for: 6-12 months

### "More robust and feature-rich than competition "

January 17, 2025

5.0

Overall we had a fairly easy journey to implement it and so far it has met all of our expectations.

Pros

Of all the CRM products out there that are SaaS delivered, we found Dynamics to be the most robust and feature-rich. We tested it against similar competitors such as Salesforce, and Dynamics simply did better on many fronts. Not to mention Dynamics is reasonably priced compared to competition. The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc.

Cons

There wasn't much downside to it. Perhaps its UI can be more intuitive in certain areas.

Review Source

AS

Adefemi S.  
Customer service representative  
Banking  
Used the software for: 1-2 years

### "Useful for workflow "

June 20, 2025

4.0

Pros

I like it’s an all round application that makes tasks easy. It also helps record and document and manage client database for easy referral and access as needed.

Cons

Updates may be slow. But other than that, it’s satisfactory. I also noticed that there are several versions used by several organizations. This makes it appear new when I change jobs.

Review Source

ML

Mac L.  
Student  
E-Learning  
Used the software for: 6-12 months

### "One stop shop! "

December 9, 2024

5.0

Overall, I would recommend this software to anyone! It’s easy to use, has all the necessary features, and is really a one stop shop!

Pros

Easy to access from all devices. Many different organization features, especially for outlook.

Cons

Have to re-log in numerous times, especially with double authentication. This may be just for educational Microsoft accounts.

Review Source

AD

Alen D.  
Manager  
Wholesale  
Used the software for: 2+ years

### "I genuinely like it!"

October 21, 2024

5.0

Pros

I like that Microsoft Dynamics 365 brings everything together in one platform. It's easy to connect with other Microsoft tools, and it helps streamline our processes while being flexible enough to grow with our business.

Cons

The pricing can get a bit high with more features, but overall, it's worth it for what it offers.

Review Source

DZ

Denis Z.  
Finance Manager  
Environmental Services  
Used the software for: 2+ years

### "Microsoft Dynamics 365"

January 17, 2025

5.0

Extremely happy with how smart is this software. A great tool to have in your Finance department!

Pros

Quiet simple to use once you get proper training. It maximizes our financial visibility and profitability dramatically.

Cons

Not super easy to first handle but once you get good training with this software you're on for great results!

Review Source

MTA

Md Tabrez A.  
Senior Associate  
Consumer Services  
Used the software for: 2+ years

### "Techanology"

November 15, 2024

5.0

All are good. Like performance and tech work.

Pros

Without this, we cannot do any work in office work.

Cons

Sometimes the performance goes wrong, otherwise, all is good.

Review Source

MG

Mentor G.  
Operatore Socio Assistenziale O.S.A.  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Buono ma non il top"

October 15, 2024

4.0

Buona nel complesso ma il prezzo dovrebbe essere piu' accessibile

Pros

Per la mia cooperativa si e' dimostrata necessaria da utilizzare

Cons

La ramificazione dei servizi un po dispersiva

Switched from

[Deel](https://www.capterra.com/p/205015/Deel/)

Per provare Microsoft visto il nome, ma i prezzi non corrispondono alla qualita' del servizio

Review Source

SS

Shaya S.  
Audiometric technician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dynamics 365"

November 6, 2024

5.0

It's been more than 2 years that I've been using it, it never has made any issue for me.

Pros

Easy to work and available without any frizzing.

Cons

I can not find any cons about it so far.

Review Source

AE

Ali E.  
Purchasing Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "About Dynamics 365"

September 17, 2024

4.0

I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area

Pros

You can manage processes quickly thanks to quick and easy access.

Cons

The interface needs to be developed to be more usable.

Switched from

[Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/)

Processes were progressing slower on IFS, but with Dynamics, connection is provided in every area where there is internet. This allows the process to progress faster.

Review Source

VR

Verified Reviewer  
Principal  
Education Management  
Used the software for: 1-2 years

### "Microsoft Dynamics 365: A Comprehensive Review"

July 24, 2024

5.0

Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership - Strong services expertise - Overall cost - Financial/organizational viability - Product roadmap and future vision - Product functionality and performance - Breadth of services - Strong customer focus - Strong user community After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.

Pros

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

Cons

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Review Source

Similar Products

Featured