# Page 44 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 44 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1076-1100 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Facundo S. Infraestructure Information Technology and Services Used the software for: 1-2 years ### "Great product" May 23, 2023 4.0 great experience Pros Great interface, very easy to use and to integrate Cons No difficulties present with the implementation Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source BA Babatunde A. Sales Consultant Building Materials Used the software for: 2+ years ### "CRM Dynamics" February 4, 2022 4.0 Due to its ease of use, I have exceeded my sales target by more than 20% as I have been able to correctly track sales pipeline regualrly. Pros Its ease of use and sales tracking management systems. Also good for projects and customer follow-ups. Cons Change of interface by user is highly recommended. Review Source VR Verified Reviewer stock controller Accounting Used the software for: 2+ years ### "Dynamics 365" August 14, 2021 5.0 Pros Excel and word and outlook and PowerPoint Cons like to once note I am don't use it because word is the best Review Source Jeff W. Business-Technology and Leadership Strategy Consultant Used the software for: 2+ years ### "Takes a long time to learn. Implementation is critical so get an expert. Avoid over customizations." June 4, 2018 3.0 Acess to the data was the benefit even if I had to export it into Excel to be able to make sense of it. Pros Centralization of all customer data is key to getting the most from any enterprise solution. Having a single source reference database is important. Cons Getting useful data out of the system is difficult. Reporting always suffers leaving users to export raw data into familiar tools like excel in order to analyze and make decisions. Review Source John H. Managing Broker Real Estate Used the software for: 2+ years ### "Dynamics seems to be in a free fall for quality" April 25, 2019 4.0 All their executive developers seem to have moved to SalesForce. I assume I will, too. Pros It allowed our company to customize modules for atypical data, create a simplified dashboard, and run task management well. Cons The calendar functionality is 20+ years out of date; ease of use, functionality, no reminder times, poor interface for date and time selection. They have made wholesale changes to the social pane (Notes in particular) that require multiple clicks to open chronological progress of data from notes. This is not reversible at the user level, and is terrible for work flow. Dynamics is unbelievably unresponsive to the small user, and seems to create a layer of irresponsibility for addressing problems, by hiring a 3rd party vendor to supply tech support who lead with " this is something we can't fix at our level" Review Source MT Marcos T. Accountant Government Relations Used the software for: 1-2 years ### "Dynamics ERP implementation " September 11, 2022 4.0 Pros Price, integration with windows and ease of moving from one module to another. Cons Prefab reports. Creating new ones very difficult. Reason for choosing Dynamics 365 Price point and need for upgrade. Review Source VR Verified Reviewer Senior Tax Accountant Financial Services Used the software for: 2+ years ### "Easy to navigate software with a justifiable price range, great integration" August 28, 2018 5.0 Pros Dynamics 365 is a Microsoft produced software which is best for Windows desktops but is also available for Mac. Since it is by Microsoft, integration with Microsoft office tools is possible and can make the software better and the task at hand manageable. The software can be integrated with Outlook for e-mail management and Excel for financial management and reports. The software is simple and very minimalistic when it comes to its lay out. Mobile application is also available for this software, making it portable. Cons The usage of the software is complex and needs a lot of practice. It is not recommended for beginners or those with little experience with the software. With a lot of knowledge with the software, the software can become really useful. Review Source RV Rajesh V. D.G.M. Chemicals Used the software for: 2+ years ### "Dynamics 365 experience" October 8, 2022 4.0 The product is excellent. Pros We implemented this software in 4 months time by migrating from AX2012. It is meeting almost all business requirements. The Master Planning & Production modules are very powerful. Cons The product lags behind on the reporting front. Every report has to be built as per our need. Reason for choosing Dynamics 365 Ease of user and the time for migration Review Source Beno A. Travel Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Microsoft Dynamics " January 31, 2020 5.0 Overall the solution looked good, it was easy to use and had a lot of functionality. It was a 1 stop shop do call and email with being able to leave notes and review customer account history. When a customer called us their profile auto generated in the system which was super useful. Pros Our organization had a custom setup for Microsoft Dynamics. We were able to track our calls, wrote emails out of the solution, answer phone calls, use the solution to dial out, use to solution to save templates in and the click path was simple and easy to use. Cons I was not able to leave reminder calls or have auto generated emails to go out. Review Source MD Marie D. Marketing Officer Staffing and Recruiting Used the software for: 2+ years ### "Tout en un" August 4, 2023 4.0 Pros C'est parfait pour startup en croissance, je peux personnaliser mon secteur, tout est intégré et peu de bugs.. Cons Le prix, comme souvent en startup. Là il faut payer pour chaque ajout de collaborateur, un package aurait été plus intéressant. Review Source JH Jalal H. Manager Computer Games Used the software for: I used a free trial ### "Amazing service " November 12, 2023 5.0 Pros The most thing I like about Dunamics 365 is the great full customer service that replied me for any time I need their help Cons The price was good also than the other companies Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Review Source AB Adnan B. Supply Chain Planner Wholesale Used the software for: 2+ years ### "If you love reports only!!" March 30, 2022 3.0 Pros Great features when it comes to reporting. It has extended ways of sorting your reports the way you want them. It integrates well with Microsoft products. Cons High Operating Expenses. High chances of downtime on upgrades. No direct access to your database. Review Source VR Verified Reviewer Network Administrator Computer Networking Used the software for: 6-12 months ### "Solid CRM option" September 28, 2019 5.0 We use Dynamics to track customer communications and simple project management. Pros We switched from another CRM to Dynamics after biting the bullet and going full O365. I have to say, I'm impressed with the product. It's a powerhouse of a CRM, with tons of integrations. I love the user interface and the way it works seamlessly with other Microsoft products, even on a Mac. Cons It's pricey for a CRM, especially when you've got products like HubSpot that just give this functionality away for free. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Subscribed to an Office 365 suite package. Review Source VR Verified Reviewer Software Engineer Telecommunications Used the software for: 6-12 months ### "Helpful tool for planning" August 7, 2019 4.0 Many of my colleagues use Dynamics and none of them have were disappointed with it up to my knowledge. Dynamics helps us save our time and manage my work with a pleasurable user experience. Pros This software helps me to manage my tasks at office effectively and lets me keep in touch with our customers, who are not available always to meet in person. The feature I like most is how Dynamics prepare me for taking my appointments without much work. It helps me manage my projects and lets me see the progress with attractive charts and graphical representation. Cons My phone tends to be stuck when I'm using the app but I think that's due to the number of apps I run simultaneously. They can improve it by adding the screen rotation feature which will come in handy Review Source fF fouad F. computer science teacher E-Learning Used the software for: I used a free trial ### "my opinion on dynamics 365" April 10, 2023 4.0 Pros the task management which makes this dynamics 365 too powerful and very easy to use and also the simplicity of integrating it with other processes Cons from my point of view I do not find a weak functionality but it is necessary to develop and update all the functionalities Review Source AD Abiodun D. Supervisor Business Supplies and Equipment Used the software for: Less than 6 months ### "Dynamics 365" May 27, 2024 5.0 Easy and accessable to use and it is satisfying. Pros It's helps organisation delivery onsite service to customer location. Cons It's combines workflow automations scheduling Review Source VR Verified Reviewer Audio Producer Broadcast Media Used the software for: 2+ years ### "Dynamics Review for music" September 11, 2018 4.0 It's a comprehensive CRM that allows me to communicate with clients and report on our services in relation to them. Pros It's flexibility for different business processes. The ability to create client productions whilst using Dynamics to track and report on it's progress is great. The fact the new processes can be built and integrated is really useful from a data analysis perspective. Cons The GUI isn't great, but then again who cares? Review Source JM Juan M. Operations Supervisor Outsourcing/Offshoring Used the software for: 2+ years ### "All that you need" December 15, 2023 5.0 Pros It is a complete and useful digital ecosystem that can be flexible and adapt to your needs. Cons One of the things I don't like is that it tends to be a bit pricey, but it is compensated for with benefits. Review Source JW Jingxia W. Consultant Computer Software Used the software for: 2+ years ### "Dynamics 365 Review" August 28, 2019 5.0 I’m a consultant for Microsoft Dynamics 365 products. The biggest challenge for the businesses we implement Dynamics is the adoption of the software. If the users cannot understand the software well, they may go back to their previous software or manual way, because those do not require much thinking. Usually the previous software is simple, not much functionalities, and they are used to it. Pros Powerful, covers almost all the aspect of your business, scalability and extensibility, the extensions on the app source can make it work for any business. Cons For new users who never worked on Dynamics 365 before, it may not that easy to understand how everything works. The functionalities are too much for users to follow through. Reason for choosing Dynamics 365 Users usually switch to Dynamics because the functionalities of other software is too limited. That restricts their business to grow. Review Source JF Justine F. Chef de projet analyse de la donnée Market Research Used the software for: 1-2 years ### "La meilleure solution de traitement des leads" March 2, 2023 5.0 Dynamics est le meilleure outil de traitement de leads que nous utilisons tous les jours, nous ne pourrions plus nous en passer. Pros Une fois paramétré correctement, Dynamics 365 est un outil indispensable au traitement des leads. Travaillant avec Dynamics tous les jours combiné avec un logiciel de téléphonie, c'est parfait pour exploiter au mieux les bases de données. Cons Dynamics demande une équipe spécialisée pour paramétrer les tunnels de vente pour exploiter les leads. Review Source VR Verified Reviewer Systems Specialist and Data Centre Manager Used the software for: 2+ years ### "Excellent product but support seems to be lacking" June 2, 2018 4.0 Or company runs or timesheets and our websites from this system and is looking to increase what we do with it. Pros This software can do a great number of things, the configuration of the system seems endless and the possibilities are enormous. Cons The biggest con is the support, dealing with support for issues installing the server or dealing with a SharePoint integration issue can take from weeks to months to come to a conclusion. Review Source GT Gregory T. Business Technology Advisor Information Technology and Services Used the software for: 2+ years ### "MS Dynamics Review" January 17, 2020 4.0 Overall I am pleased with this tool and would suggest for small to medium sized businesses. Pros This is an easy CRM platform to capture critical data to enhance sales opportunities, increase customer satisfaction and execute sales analysis. Data can be exported into Excel or pdf formats to be shared, reviewed or analyzed. I particularly like exporting to Excel where I can create pivot tables for specific data. Cons With other CRM platforms becoming increasingly proficient, Dynamics needs to provide enhancements so users can store, retrieve and analyze robust data. For example, Salesforce can allow users to create more workflow efficiency by eliminating non essential functions or possible duplications of work. This adds much needed productivity within the operation and removes the possibility of errors. Review Source HC Haydn C. Owner Computer Games Used the software for: 1-2 years ### "Good product " October 9, 2023 4.0 Helps with all the bookwork side of things in the past Pros The simplicity yet the complexity of the software makes doing business so much easier and flow a lot better Cons The outright price could be a bit lower to help small businesses get on top of the game in these tough times Review Source SA Sarjeel A. Account Administrate Accounting Used the software for: 2+ years ### "Awesome" August 17, 2020 5.0 its app feature are awesome i am used last 2 years this software no bugs no data loose Pros All Data carry All files are maintain easy Cons I am face some difficulties for using excel new formulas Review Source aanchal V. Bussiness Technical Analyst Used the software for: 2+ years ### "Great CRM tool to deliver sales, multipurpose, complete & ability to integrate with other softwares" December 22, 2017 4.0 To track sales calls, movement on accounts, etc. Its possible to track by salesperson, and each move that is made. Pros We use outlook for most of our emailing requirements and the ability of this software to integrate with outlook has empowered the working without any significant changes. Cons The online version is a little slower in displaying and processing data. This is sometimes annoying when you need to process things faster. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.