# Page 73 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 73 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 73 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1801-1825 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nathan S. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Simple to Use ERP, Unbeatable Integration" January 19, 2021 5.0 Integration with company CRM software for better organizational efficiency. Simple to learn, less clicks than many other ERPs. Pros Simple and intuitive User Interface across the Dynamics Suite. At the end of the day, you can't beat the integration with other Microsoft Products most companies already use. Cons As with most software products nowadays, recurring revenue is most prized, so you'll be paying for the product forever. Many companies of course use older/existing ERPs to avoid having to pay monthly/yearly, but that won't be possible with the Dynamics pricing . Review Source MA Mohsin A. Senior Accountant Accounting Used the software for: 1-2 years ### "Dynamics 365 is a good software available in market in very competitive rates. " January 13, 2023 5.0 Pros Dyanmics 365 is very user-friendly. You can pull out different report from the software which is very good for analysis. Cons Nothing, I'm currently using this software everyday and enjoying it. Review Source RC Ryan C. Operations Manager Human Resources Used the software for: 1-2 years ### "The standard setter " November 22, 2023 4.0 Expensive but all good until there is an issue as customer support won't help Pros It has all the features for running your business IT that you would expect Cons The customer service is shocking all abroad call centres virtually useless Review Source EH Emil H. Head of IT Financial Services Used the software for: 6-12 months ### "Review of Microsoft Dynamics Navision 2016" April 20, 2017 5.0 We have been using for almost a year Microsoft Dynamics Navision, version 2016 in one of our companies. The project implementation is done by Sure step methodology and in general NAV is a good ERP for SMB companies. However, you highly depend on the local Microsoft Partner that will do the localization add-ons that you need. This could be a costly process as then you have 2 support fees. One is an enhancement plan to MS and another one is (if you want it) the support plan that includes localization changes. In the long term this is a good ERP however you have to plan you project well not to have additional costs. ERP is stable, it just works and has a well known user interface that is the same as it is by other Microsoft products. You however cant expect a lot of in house modifications to the ERP as you have to be certified in Navision add-on programing. This is nevertheless a good thing as then you know that each upgrade will be done with ease. The biggest challenge in any Sure Step project is the FIT-GAP analysis and there one has to be careful not to have a lot of additional requests that do not have actually have any additional value but could raise the costs of your project. Pros Ease of use Very good UI Cons Price Review Source VR Verified Reviewer Marketing Director Automotive Used the software for: 6-12 months ### "Customization and Capacity, but with some Confusion " February 4, 2019 4.0 Pros The number of things you can customize and really drill down to with great organization. While I understand that the majority of this system can be made by in-house development teams, it is still amazing how organized it is and robust it is. Cons With so many customization options it is really challenging to get up and running quickly. Just don't over think what you're trying to do. Review Source Douglas R. Planeador Financiero Consumer Electronics Used the software for: 1-2 years ### "I use it currently" August 20, 2018 5.0 Pros good synchronization, between accounting, sales and banks. serve as a source of information to issue good reports and feed other business intelligence RP is very complete I recommend it Cons does not issue complex financial reports Review Source Federico A. Unemployed Financial Services Used the software for: 6-12 months ### "Excellent tool for your customer and partners management " January 10, 2019 5.0 I have improved my sales process in speed to get back to my clients. Pros The tool is easy to setup, it takes a little time but is very friendly. The good thing about dynamics CRM, is that allows you to design your own workflows and automation is a great feature. You can also create triggers to open other workflows. Cons Something to have in mind is that you have limited workflows under one category. Review Source Jake H. Sales Information Technology and Services Used the software for: 1-2 years ### "Great CRM!" July 18, 2017 5.0 Pros Great way to personalize a CRM to fit my company's needs. I am able to easily use filters to find what I need as well. Cons It can be a bit plain at times but plain isnt necessary a bad thing. It could use more features as well. Review Source Blake G. Consultant Retail Used the software for: 2+ years ### "It's expensive and robust" April 8, 2020 4.0 If it were not for the SQL access and reporting abilities of the dynamics system there would be a lot of concerns. And if you are not SQL savvy this is likely not the tool for you unless you plan on learning it. Pros The capabilities are pretty vast and it hits the standard processes for the most part. The SQL Database structure saves the program as a whole. Cons This software has limitations and is very complicated. Don't try and configure it without an expert to help. Review Source Carlos Felipe V. International Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "CRM #1" August 4, 2020 5.0 Pros Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features. Cons It´s a bit expensive, but a worth it service. Review Source CL Christopher L. Applications Education Management Used the software for: 6-12 months ### "Great CRM software, very simple to use" July 18, 2019 5.0 Pros Microsoft Dynamics 365 is an overall great CRM tool. Microsoft never fails to impress users with their products, this one especially has a great UI, very easy to navigate and learn its functions and is quite affordable compared to other CRMs out there. A big plus using Microsoft Dynamics 365 as your CRM is that it allows seamless connection to other Microsoft software such as Excel which I find VERY helpful as it eliminates compatibility issues and other errors that could pop up in the future. Customer support for microsoft software are always excellent and same goes for this microsoft product. Another positive for this software is that it can be used on phones and tablets. The setup/ customization process can take a while but once done it will be easy to use. Overall, Microsoft Dynamics 365 is a great software that has potential. Cons Everything on this software is very good, the only thing that i could fault is probably the customization process of this software as it can take a while. Preloaded custom layouts should be added so customers are able to use it as a base for further customization. Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: 6-12 months ### "Useful but yet expensive " January 7, 2021 5.0 It honestly does what I wanted from it even though it took something time to get used to, I'm still navigating my way but it at least gets the job done. A bit more could be done to make it more user friendly but it's one of the best out there Pros Since its built of Microsoft Azure it's a well crafted software and the fact that instead of separate market functions etc it instead is integrated and easy to use. Very unified way to handle services and customers with very little risk. Cons The pricing is a bit high for small businesses and it's usually difficult to really understand in depth Review Source VR Verified Reviewer Gerente de Unidad de Negocios Used the software for: 6-12 months ### "Excellent Software mostly for Business applications" July 10, 2018 5.0 It saves time. Accelerate procedures and identify failures, which is very useful to achieve the objectives in less time or at least in the estimated time. Pros As the name implies, it dynamizes the processes. Accelerates procedures and makes them more accessible to all employees in a company or corporation. It is a versatile and useful tool that adapts to every need. Among others advantages Dynamics allows you to organize the information making the relationship with customers more efficient and managing to meet your needs on time. Cons More than cons, I would say that to be able to use the software requires a minimum of training of the company's staff, to get the most out of the tool. However, the training does not take much time and does not require special skills. Prices are also approachable. Review Source MP Michael P. Management Accountant Financial Services Used the software for: 2+ years ### "High Functuality" December 13, 2018 4.0 Overall a good product once you know how to use it, I feel it has more doors to be unlocked in terms of what it can do, I look forward to unlocking them. Pros Navision has very high functionalityu meaning is potential is high in terms of use, Its out ERP and works well for all reporting and data entry. Cons Not the most user friendly if un trained, we had to have many hours of training to become proficient in this software, would definitely benfit from making slightly simpler in its delivery. Review Source VR Verified Reviewer IT Intern Non-Profit Organization Management Used the software for: Less than 6 months ### "D365 for finance & Operations." June 17, 2019 4.0 I am working on Microsoft Dynamics 365 for Finance & Operations. I am working in Finance field for the first time. Although I find it interesting it is not easy for beginners to understand who are even quick-learners. Pros 1\. It gives so many options to explore with the Finance & Operations field. 2. Easy to customize. 3. The best advantage is incorporated with Outlook. 4. It generates reports for auditing and it is easy for Auditors to fetch data from that. Cons 1\. Upgrades take time and had to be planned well-in-advance. 2. Certain reports can be accessed on IE only. 3. Complicated UI for beginners. 4. The cloud-based application is so highly dependent on internet speed. 5. The mobile application is slow. 6. No proper documentation provided for new beginners to learn. Review Source IH Irene H. Marketing Manager Computer Software Used the software for: 1-2 years ### "Quite a Complex CRM" February 17, 2018 3.0 Pros Microsoft Dynamics 365 CRM has pretty much everything you need for the whole sales process from recording leads and contacts to creating opportunities and storing information about accounts and deals as well as relevant documents. Cons I know Microsoft Dynamics 365 CRM has a lot of potentials depending on how you want to customize it, but I think its complexity does not help companies in using and developing the application or solution, because not everyone is a technical user and it can be confusing to many users thus ending up in multiple ways of using the CRM, leading to data errors or usage errors. Review Source shreyas M. Manager Oil & Energy Used the software for: 1-2 years ### "Microsoft CRM software " November 7, 2018 5.0 Software tracks user needs and aligns business towards sales growth. Pros Best software for business and finance to increase sales revenue and productivity. Cons Nothing is bad about this software.But needs more understanding to use at first go. Review Source Alessandra C. Partner Entertainment Used the software for: 1-2 years ### "Best of any app to connect businesses" February 12, 2019 5.0 Pros I used when when I was working as general manager for Sermoneta Gloves. A great program not easy to learn but when done is absolutely great! Cons Isn't very easy to set up....but after the work is done. Its amazingly useful. Review Source AD Annalisa D. Compliance Specialist Information Technology and Services Used the software for: 6-12 months ### "Piattaforma efficace " March 15, 2023 5.0 La mia esperienza è risultata molto positiva, non riscontrando problemi di alcun tipo. Pros Microsoft Dynamics 365 è una piattaforma all-in-one che ti permette di gestire le varie attività e progetti in modo completo e strumentale alle tue esigenze, garantendo la massima sicurezza dei dati inseriti all'interno della stessa piattaforma. Cons Non ho riscontrato nessun difetto, ma, Dynamic 365 si è dimostrato un ottimo strumento utile all'azienda per aumentare la gestione di vari processi con la massima efficacia. Review Source Domingo B. Creative Director Used the software for: Less than 6 months ### "Dynamics has helped me organize the customer market and optimize my sales expectations." May 7, 2018 5.0 Pros For less than a year I decided to link my company to the world of smart business, dynamics is the most advanced tool that has come to my hands. Dynamics has been the most comprehensive software in smart business that I have found, I think it covers all the areas that need to be automated in a company. I find the ability of the software to integrate several employees of the company and involve them in the digitized platform very interesting. Cons I think the software is very focused in the sales area, I would like to have a little more balance in the marketing area, which could find practical advertising and propaganda solutions. I would also like to be more versatile for companies in the art and design sector. Review Source VR Verified Reviewer Staffing Performance Manager Used the software for: 6-12 months ### "Very powerful, customizable CRM" March 9, 2018 4.0 It's highly customizable. Pros There's so many options, it would be basically impossible not to get things setup the way you need it to be. Cons The advance find feature is clunky and not intuitive. They tried to simplify Boolean search functionality, and it didn't add any benefit. I understand that this is a very complex database; however, PLEASE make the advance find easier to use. Review Source PJ Pooja J. Finance Airlines/Aviation Used the software for: 2+ years ### "the branch of mechanics that deals with the motion and equilibrium " October 20, 2017 5.0 The varying levels of volume of sound in different parts of a musical performance. Pros The original work of Bowen was focused on the dynamics within a nuclear family. More important than determining who deserved credit is ap­preciating the dynamics that occur when people share ideas.Participating in its dynamics affects what I am able to see and describe. Cons Changing the system that creates these dynamics is a much bigger issue than the climbing business of Mount Everest Review Source CM Cheryl M. Incident Management Team Lead Automotive Used the software for: 2+ years ### "Outdated " March 8, 2020 3.0 Overall, I am happy with the product but it has a lot of things that I would change such as more customize or features for the end users. Pros This software helps my team to manage their workload and stay organized and on top of the hundred of requests that come through on a daily basis Cons The system consistently gets bogged down and issues arise whenever we make a change. With a change comes unforeseen problems. Review Source LN Lerato N. Financial Advisor Financial Services Used the software for: 6-12 months ### "Happy client" December 20, 2020 5.0 Exceptional and efficient Pros Product was easy to use all thanks to your client service department that assisted without hesitation. Cons A bit complex but I am not really tech savvy either.lol Review Source LS Lucky S. Technical Service Engineer Automotive Used the software for: I used a free trial ### "Dynamic 365 is game changer " February 22, 2023 5.0 Fabulous Experience. Pros We can easily find any details of the customer and can create service request easily. Also can track the service records. Cons Everything is fine. Seeking for more improvement and new features. 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