# Page 74 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 74 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 74 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1826-1850 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MO Mauricio O. relationship analyst Real Estate Used the software for: 2+ years ### "Great tool for customer relationship" September 6, 2022 5.0 overall, the tool has lightweight pages, which provides quick navigation, and interactive tools with compatibility for integration with other tools Pros Clean, easy-to-navigate layout provides dynamic interaction with customer data Cons the distribution of CRM management tasks can be better grouped Review Source CN Christian N. Medical Editor Publishing Used the software for: 1-2 years ### "My favourite customer relationship management software " January 28, 2022 4.0 Pros Ease of use Best automation Many featured applications that fits everyone's needs Analysis of data that is user friendly. Cons Some issues when updating the software especially on some internet services like public WiFi. Review Source Anthony S. Warehouse Manager Non-Profit Organization Management Used the software for: 2+ years ### "My review" January 21, 2023 4.0 Dynamics 365 is a powerful and feature-rich software that can help businesses streamline their operations and improve their bottom line, but it may not be the best fit for our business and it's important to evaluate whether its capabilities align with our business needs and if we have the resources to fully utilize its features. Pros Integration with other Microsoft products such as Office 365, which makes it easy to share data and collaborate with other teams Cons Customization and integration can be complex and time-consuming, which may require specialized knowledge and resources and The cost of the software, which can be expensive for some businesses, especially for those that only need a subset of its features. Review Source MP Marcos P. Analista de Monitoreo Used the software for: 1-2 years ### " A very complete solution aimed at large corporations" July 10, 2018 4.0 It allowed to automate many processes however the cost for it is high Pros It has an offline work mode that allows you to keep the information updated even when you are not connected, allows the integration with other microsoft products which is an important plus when printing reports and analyzing statistics by using the microsoft package, has tools that guide the work towards the automation of the same Cons It is a high cost solution, it is extremely expensive compared to other market alternatives, is not entirely intuitive, its learning curve is tilted indicating that it also requires investment in staff training Review Source VR Verified Reviewer UX Designer Used the software for: 1-2 years ### "Constant errors and hick-ups when not used with Edge, very slow and cumbersome." June 5, 2018 2.0 By using Dynamics you suddenly start to appreciate the things that work well you didn't even notice before. Pros If used with Microsoft Edge browser, it seems to be a lot faster. Integration here is done right. The system can also be customized to certain degree to better support your way of working. Cons Large and very cumbersome product. When used as a CRM for categorizing and replying mail, you want to load the mails first, not after all the business information that you don't necessarily need. Ordering is also odd, if you somehow break the email chain, the seems to lose track and puts the message wherever it feels like it. Review Source RR Reinaldo R. Estudiante Used the software for: 6-12 months ### "excellent for companies looking for comprehensive business management solution that is easy to use. " May 15, 2018 4.0 Improvement of the customer experience, to be able to address a specific person, with personalized campaigns and in all channels. Vision of the clients. A gathering all the information of your clients from different sources Automation of business processes. Thanks to the use of Digital Intelligence, you can place the focus on certain opportunities that have a higher priority for the business. By providing you with all the information in real time, I can quickly respond to the needs of your company, therefore helping to grow the business It also allows a global vision of the organization. Pros Dynamics has the ability to adapt to the operational requirements of the company, allows the company to share communications, help and attend specific business functions, such as finance, sales, operations, marketing or automation of services, allows to know and capture opportunities of excellent quality and potential customers, that all the important parts of the business are connected. The dynamics allow us to make the most of the time and effort of your team, plus you do not need any programming knowledge to make such customization. Cons Something that I did not like about Dynamics is that it's a bit expensive. Testing software is a difficult thing. The support does not have good performance when you want to have extra reports or there have been problems with the update of the equipment, several days trying to locate the problem and the support has not been very helpful to obtain the solution. I hope you can correct these problems to improve the functioning of Dynamics. Review Source Flint G. Key Account Manager Chemicals Used the software for: 2+ years ### "High Funtionality & But Complex" August 31, 2018 4.0 You won't be disappointed with this product. It will allow you to accomplish all you need and more for a CRM platform. But it's not Salesforce nor does it look sleek like modern software. But again, you will be very satisfied if you need it customized for a complex business. Pros \- Lots of options & customization - Provide meaningful reports - Ability to capture a large sum of desired data Cons \- Hard to navigate at times - Large learning curve - Not the best user-interface Review Source KM Kenneth M. Capture Manager Information Technology and Services Used the software for: 2+ years ### "Great tool" March 3, 2022 5.0 A great CRM tool and manages workflow effectively Pros This eis a great CRM tool, sales mans dream and ability to streamline sales management processes Cons Could be complex during deployments and need trainings to understand key features Review Source FI Fadhl I. Senior Audit Associate Accounting Used the software for: 6-12 months ### "Review for Dynamics 365" December 2, 2022 5.0 Good Pros Ease of the ERP system, all the system reports can be found by clicking though the options. Cons Found that scaling the ERP form medium to large organization can be difficult. Review Source VR Verified Reviewer Founder Consumer Goods Used the software for: 6-12 months ### "Great software with great integration capabilities" November 17, 2017 5.0 Pros I LOVE how Dynamics works so perfectly with other Microsoft software, so that when our accountant is working her numbers, she can easily send the data over and record it in presentations, etc. Cons The user interface is not up to par with the rest of Microsoft's software. I definitely think they can fix this in an update fairly easily, so it is not too big of an issue. Review Source PI Pat I. Staff Accountant Used the software for: 2+ years ### "A robust system that's easy to use from recording to reporting." May 15, 2018 4.0 Pros Multi-dimensional entries allow flexibility in reporting. Financial and non-financial data can be posted. Works perfectly well with jet reports. We can use the provisional journal for what-if scenarios without affecting the actual results of operations. Cons Some of our reporting needs are so unique that we need a few customizations. When we upgrade to a newer version, we were told that some of these customized features need to be redone. Review Source Heena J. Associate consultant Information Services Used the software for: I used a free trial ### "Dynamics 365 fit for everyone" February 10, 2023 5.0 All my business problems are solved with dynamics 365.It is value for money software.I recommend it to everyone. Pros It is easy to use.All features are very useful.It has brought a huge difference in our company work areas and integration with our existing business processes is easy. Cons No drawbacks or weak areas observed.It is a holistic software Review Source SA Saheed A. Self Employed Research Used the software for: 6-12 months ### "MS Dynamics 365 - The best cloud based CRM/ERP solution" February 11, 2021 4.0 The Dynamic 365 MS software is one of the effective cloud-based CRM and ERP solutions, that saves cost on infrastructure investments, users don't need to worry about purchasing additional hardware. It also affords the sales team the opportunity of gaining a wealth of actionable customer data, irrespective of where they are working either in the office or outside. Pros Microsoft Dynamic 365 is a software that is not just easy to use and deploy but also fully integrates with all Microsoft products. It can easily be used in the cloud and in a hybrid environment. Above the Dynamics 365 is scalable and enhanced customer experience. Cons The data storage limit is one of the cons of Dynamic 365, users will need to subscribe for additional data storage once the initial 5 gigabytes has been exhausted. There is also no direct access to the database on the Dynamics 365 software. Review Source VR Verified Reviewer Retail Account Management Lead Consumer Goods Used the software for: 6-12 months ### "We use Dynamics 365 for our business and there are so many useful applications." October 17, 2017 5.0 It provides one place that employees can go to get everything they need to complete their daily tasks. Pros I love how it links so easily to our Outlook and will allow message and meeting notifications without leaving the screen. Cons My least favorite things about dynamics 365 is how cumbersome the login portion is. We have it linked to a business account so we essentially have to login twice. Review Source RO Raquel O. Executive housekeeper Hospitality Used the software for: 2+ years ### "Dynamics 365 feedback" September 29, 2023 5.0 It was great and help to make out daily task easier Pros Easy to access , very usefull and lots of options Cons Nothing much , I actually like it a lot . Review Source KK Kevin K. Account Representative Industrial Automation Used the software for: 1-2 years ### "Dynamics 365 has been reliable for our team" January 6, 2022 5.0 Pros The customization of Dynamics 365 has been very beneficial for our team. Cons Sometimes the reporting side of Dynamics 365 will respond with errors and we'll have to submit help tickets to get the data sorted out. Review Source VR Verified Reviewer Environmental Scientist Environmental Services Used the software for: 1-2 years ### "Everything is an option but that means complexity" March 11, 2018 4.0 It's a great way to capture, review and leverage a range of data about our customers. Pros The range of options available is seemingly infinite with great integrations for a range of other Microsoft products. The ability to customize both the look and functions of the program make it a great tool to a range of business sizes. Cons The complexity of setting it up means that you need a good team to set it up and manage it. There will likely need to be some effort to train users on how to use it as well but that's not too much of an issue unless the size of the business is large. Review Source KS Kapil S. Business Analyst Information Technology and Services Used the software for: 2+ years ### "Dynamics need to catch up with salesforce crm " October 17, 2018 3.0 we purchased dynamics crm as it was offered as a part of office 365 suite. specially after version 9 upgrade our application became slow! javascript, customizations and plugins make the application unusable Pros cost effective, ease of use, good integration with other microsoft tools like outlook and sharepoint. easy to learn. customization available. Cons lot of bugs in the software, gets really slow as the database size increases, hangs too much. not as good in performance as salesforce crm Review Source Domingo Antonio A. University average technician Entertainment Used the software for: I used a free trial ### "A Practical and Strategic Vision." November 28, 2023 5.0 I really like it, the performance has been generally good although we have experienced some sporadic issues with loading times or minor lags probably due to being a cloud-based solution and fluctuations in internet connection quality. Pros As my business grows the platform can grow with it by adding modules or increasing its capacity which gives me confidence that I have a solution that can adapt and evolve with my business demands this is great. Cons It is a powerful and useful tool, although like any tool it has areas that could be improved or features that are not a perfect fit for all companies or individuals. Review Source Rev. Jason M. Regional Church Representative (SK) & Peer Coach (W.Can) Non-Profit Organization Management Used the software for: 1-2 years ### "Great For Lead Generation and Moves Management" March 21, 2019 4.0 Pros Integration with Outlook on all devices. Cons Once we had hundreds of thousands of donors/clients in the system we needed to remove each donor's financial information because the system slowed down to unusable. Review Source VR Verified Reviewer Owner/Manager Hospitality Used the software for: 6-12 months ### "Microsoft Dynamis Review" June 27, 2019 5.0 It makes it easier to connect with employees and clients. It is very accessible and helps to for the most part keeps things simple and smoothly running. Pros It is very simple to use and explore. It does not cost a lot for the value. It also allows for coordination of other Microsoft products which is very useful. The portable application also allows to check important information on the go. This can be used on all mobile platforms such as Android, IOS, and Windows. Cons At first is is difficult to use for newbies, but one the basics are learned it is pretty easy. At times when you are trying to navigate there is lag because it replies on internet speed. Also at times it tends to open up a lot of windows and sessions if you are not patient. Review Source VR Verified Reviewer Full Stack Developer Marketing and Advertising Used the software for: Less than 6 months ### "Dynamic 365 for managing assets" November 16, 2020 4.0 Pros Excel, Docs and asset management features Cons Loading time was quite unusual for larger files Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/) Reason for choosing Dynamics 365 Vast possible options and features Review Source Luisana P. System Engineer Higher Education Used the software for: 6-12 months ### "Very satisfied" April 6, 2018 5.0 Pros I leave happy for the service provided by Gusto, it is amazing how they serve each of the client's needs and you have no doubt that they do everything possible to please you and that you leave satisfied, the best of all is that it succeeds. Cons I really do not have any complaints about this company, I'm very satisfied. I will use this software for a long time. Review Source Guillermo R. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Great tool" November 30, 2018 5.0 Pros What i like the most about this app is that you can work offline and then when you are online you get all your information sync. Cons is not easy to use it at the beginning. It takes time to feel good using it. Review Source sD sanjay D. Manager Biotechnology Used the software for: 2+ years ### "Review on Dynamics" March 28, 2019 4.0 Over all my experience with Microsoft dynamics has been good. Iam able to track my sales and communication effectively Pros It is a well integrated solution for sales,marketing and finance.This is also well incorporated system with customer support and automation . I like the customer support.I like the most accessibility of the software from PC and mobile Cons Some time I find mobile application does not respond properly.A few features are little hard to implement Review Source Similar Products Featured