# Page 81 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 81 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 81 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2001-2025 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SV Stephanie V. Production Furniture Used the software for: 1-2 years ### "Pay attention " February 25, 2021 5.0 Pros The software keeps everything very organized and has every detail you need to follow up with your customers. The fact that others in your organization can add information is definitely a plus. Cons Unfortunately you can start inputting new information under prospect or customer. When two people enter the same info but under different places you create tons of duplicates and make the information useless Review Source VR Verified Reviewer Acquisitions Leader Hospital & Health Care Used the software for: 2+ years ### "great combo of ERP/CRM tool" January 11, 2018 5.0 Pros This is a winning combination of 2 tools that work well with each other and also very well integrated with one another - namely ERP and CRM that are inter-connected and can inter-act within the MS office platform Cons this software is a little pricey perhaps due to the fact that it is a combination of both ERP and CRM in one - would love for more competitive pricing Review Source david K. Assistant Accountant Accounting Used the software for: 6-12 months ### "Very convenient,you can work from anywhere in the world." September 9, 2018 4.0 Very convineninet tool since it enables the highlands coffee managers to approve some invoices while they are away from business.Ensure task are completed on time and the farmers are paid on time. Ability to intergrate with social media enables to view the customers feedback in more understable way. Improves sale due to the abilty to identify potential business partners or customers. Pros Very good for managers since you can work from anywhere in the world. The sales module enables to keep track of the potential clients within the business.Very good for sales company like ours. Enables to track customers behaviuor and be intouch with them directly. Cons Requires internet connection which sometimes can be slow in some areas. Review Source CH Clément H. Responsable marketing International Trade and Development Used the software for: 2+ years ### "Très bon outil, fiable " December 3, 2022 5.0 Pros La facilité d'installation, le fait que ça soit en plusieurs langues, c'est un outil de confiance qui ne vous décevra pas Cons Peut-être le prix mais c'est vraiment pour chipoter et quelques (rares) plantages qui peuvent faire perdre un peu de temps Review Source sG shelly G. benefits administrator Human Resources Used the software for: Less than 6 months ### "Good choice for us" February 9, 2021 5.0 Pros We had great training on the software. Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues. Cons There are some bugs that need to be worked out. Review Source CC Charles C. Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Beta Product, At Best" July 27, 2017 1.0 My impression thus far of Microsoft Dynamics is that it is beta software not ready for production. Artifacts leftover from trial versions are nearly impossible to remove. It took almost a month of effort to reset my company's instance to remove demo data. Once completely reset, the module we require, Project Service Automation, is nowhere to be found. Obtaining support is far too difficult. Most of the people who answer the phone haven't heard of PSA. Calling the support number on the Dynamics 365 web page gets you to a sales person. The salesperson hasn't heard of PSA, and gives you a different number to call. Using the new number, you get a person who tries to understand what your issue is to open a ticket. Usually, that person has no understanding of Dynamics either, so you end up explaining your problem 2 or 3 times. In fact, they do not have access to any information about you at all, despite asking for user ID and phone number. That means that the 6 prior calls you made that could help the person writing up the ticket are unavailable. It also means that each time you call is exactly as cumbersome as the first. Once they do assign you a ticket number, you wait for a call, supposedly within hours. Meanwhile, I've had to wait more than 24 hours for one callback. If you are in a meeting when they do call, and your meeting has priority, you are compelled to call back and leave messages with the person assigned to you until you are both free.. For shame, Microsoft. You can do better. If you need help, there are hundreds of thousands of Java developers out there than can fix your product and your support system. Pros If it were to work, it would suit our needs beautifully. Integration from sales through to invoicing would be perfect. Cons Because it simply doesn't work after 2 months of configuration, resetting instances, reinstalling modules, and still not having an application even to configure, let alone use, it has negative value to this point. Review Source VR Verified Reviewer Software Engineer Telecommunications Used the software for: 1-2 years ### "One of the best for business management solutions" February 26, 2021 4.0 It one of the best tool without doubt we can say.value for money . Pros Tools is easy to use and deployment also not complicated.And price of the tool also affordable. Feature wise it will helps in business measures and management. Cons Support community has to improve more. User interface can be improved more Review Source VR Verified Reviewer Project Manager Airlines/Aviation Used the software for: 6-12 months ### "Very complex and powerful tool" August 29, 2018 3.0 Powerful platform, though difficult to use and not very used friendly. Great for the sales team. Pros Dynamics is extremely powerful and robust tool. There is nothing you can't actually do with Dynamics Cons It is complicated, quite difficult to use, requires training, hard to keep track of all the changes happening. Review Source VR Verified Reviewer Driver Pay Auditor Accounting Used the software for: 2+ years ### "Easy to Use" November 5, 2018 4.0 Pros When I first gained access to this program I had never used an accounting program before. This was a remarkably easy product to use considering the massive functionality. Cons Without full training, I am not sure how I would fully understand this program. I wish that the reasoning behind posting errors were easily accessible. Review Source YB Yozet B. Lider Supermarkets Used the software for: Less than 6 months ### "Lider Wallmart Dynamics" June 15, 2023 4.0 It was an easy tool and really helpfull to post sale teams Pros It was easy to give customer support service to the clients and find the tickets Cons The power bi integration could be better Review Source CV Carlos V. Dev Team BossMan Information Technology and Services Used the software for: 2+ years ### "CRM Dynamics" February 25, 2020 4.0 Customer relationship managing Leads, Opportunities, Quotes, Order and Invoices Pros Customer Managament Lots of customability API Lots of documentation from the developer that in this case is Microsoft Cons The platform is a bit a confusion. It takes a lot of time to understand how everything is connect. When using the API, you must search a lot on the documentation to make heads of it. Review Source MAYERLY G. bachelor Marketing and Advertising Used the software for: Less than 6 months ### "My Experience Optimizing Processes and Customer Relationships." December 2, 2023 5.0 I like it because I have been able to centralize numerous processes from opportunity management to financial performance tracking. Pros I like the ability to customize solutions to the specific needs of my company is another big plus. Cons Updates are important, but sometimes they can introduce changes that affect previously implemented customizations, requiring additional review and adjustment. Review Source NA Nicolas A. Auxiliar de controlador Accounting Used the software for: 6-12 months ### "Amazing Enterprise Resource planning" December 26, 2022 5.0 Challenging to use toward the beginning or being a novice it's extremely hard and restricted highlight in versatile application Pros It allows me to manage my company's resources correctly. Cons There is extortion security too and MFA which guarantees substantial clients are signing in Review Source MH Mohamed H. Photographer Photography Used the software for: 2+ years ### "Amazing" April 30, 2020 5.0 Pros So i have been always using Microsoft for different things especially windows obviously and honestly been so awesome for me and i'm never using any other kind of software rather than this one. it has been helping a lot and so much easier, can't wait for more awesome things from you guys. Cons indeed anything can be improved, nothing is complete but so far so good Review Source Philip O. CEO Computer Software Used the software for: 1-2 years ### "Intuitive reporting and automation" March 26, 2023 5.0 Pros I like the fact that I can automate my workflow with the help of the inbuilt AI. Additionally, the reporting are intuitive. Cons I don’t have any issue with this software. Review Source PB Probal B. Student Computer Software Used the software for: Less than 6 months ### "Why I started using Dynamics 365" January 29, 2022 5.0 client care, Microsoft current relationship Pros • I love the revealing capacities to follow what my representatives are dealing with and how much work they have finished. It assists me with deciding whether and what kind of extra preparation might be required. • Combining copy contacts makes simple to-oversee contact records without hoodwinks • The user-friendly interface. Cons • Diagrams are hard to change and put forth suitable for advertising attempts. • Not satisfactory or natural where to go next when you open a contact, record, or opportunity screen. • Eliminate that email token everyone abhors. Review Source AV Alan V. Managing Director Telecommunications Used the software for: 2+ years ### "Microsoft Dynamics Navision" March 3, 2020 4.0 The standard working and approvals are fine, work flow works well. Pros Work flow processes and easy of mapping approvers Reliability of data entered and stability of the product. Cons Maybe my experience on Navision is bad as the provider is not that good. We can't get many of the features to work properly: Cash flow graphs Dashboard Budget Reason for choosing Dynamics 365 Integration with other MS software Review Source AO Adolfo O. IT management Computer Hardware Used the software for: Less than 6 months ### "Dynamic contact management made easy" January 11, 2023 4.0 It has been a pleasure and it helps me with my work Pros The simplicity but yet the power of the tools, also it integrates lots of resources in one place, thing that it's appreciated in today's tools environment. Cons The user interface could be a bit simpler, or as other software, let the user chose how to see the environment and to interact with it. Reason for choosing Dynamics 365 Being a Microsoft product, it has a lot more support and name behind it, it was one of the key factors deciding Review Source BY Berlinda Y. IT Service Manager Wholesale Used the software for: 2+ years ### "Hard to understand the logic until you start using it " April 20, 2018 4.0 Windows feature that can export to excel - familiar to user as this looks like kind of an excel. Pros Can be modified to fit the business and there are lots of 3rd party addons. Support can be found on the web easily as there are lots of users groups who post issues and fixes. Cons Expensive if adding the developer license. Modification can sometimes kill the standard features functions. Review Source PP Pratima P. Development Operations Used the software for: 1-2 years ### "Dynamics is used throughout our organization and is a great tool to keep track of things" April 2, 2018 3.0 Pros I really enjoy being able to make changes and or edits to an account and after saving it, any of my colleagues are able to view my edits. Cons I sometimes have issues with it loading since we have so much information and it prevents me from being able to complete what I need to get done in a small amount of time. This could be a con in regards to how much data it can hold but it can also be other technical difficulties that have nothing to do with the program itself. I don't really have any other cons to list. Review Source Eren Ç. Corporate Specialist Education Management Used the software for: 1-2 years ### "many features cloud based" April 3, 2020 5.0 leader in the field Pros It has Android and İos app. It can be integrated with office 365 Cons when i use app, it sometimes a little bit slow Review Source OA Omolayo A. Financial Accountant Financial Services Used the software for: 1-2 years ### "My experience with Dynamics 365" September 29, 2022 5.0 Pros Overall it is a great app. It is easy to navigate and has a lot of useful features. Cons Processing speed is really slow, it is sometimes difficult to log simple tasks. Review Source DG Dara G. Solution Architect Telecommunications Used the software for: 2+ years ### "Effective OOB Product But Implementing Customizations Is Difficult" May 26, 2019 4.0 Pros I have been using Microsoft Dynamics for a long time and currently using Dynamics 365. The out of the box product is a robust and effective tool. It is also very stable and easy to deploy. Cons If you want to make customizations on it, it is not going to be easy. It has a lot of dependencies and development problems to deal with for customizing the product. Review Source EO Eugene O. Business Development Manager Information Technology and Services Used the software for: 2+ years ### "Good platform with clear interface" February 28, 2019 4.0 Pros With the help of Dynamics CRM we have the ability to fully track potential customers, as well as more efficient use of data. The platform has an intuitive interface that does not require a long study. Cons The software is updated regularly, which is why there is almost no possibility to leave notes. With the support service for a long time could not contact. Review Source sK steve K. owner Accounting Used the software for: 1-2 years ### "Review" February 6, 2020 1.0 Pros Not much really. not really user friendly Cons Have to pay for every customization which is really costly and it is not at all user friendly. Never really worked well and was always changing after every update - very expensive for nothing Alternatives considered [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Reason for choosing Dynamics 365 Because the selection committee was not very logical Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.