# Page 88 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 88 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 88 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2176-2200 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ayyoub B. Student Animation Used the software for: 6-12 months ### "Gorgeous " April 25, 2023 5.0 It's fabulous Pros helpful and easy to use and tracking faster Cons Expensive and take time and the design Reason for choosing Dynamics 365 Good working helpful Review Source Jenni C. Speech language pathologist Used the software for: 6-12 months ### "Dynamics has made not writing a breeze" April 19, 2018 4.0 Pros Quick and fast note writing. Easy to use and navigate. It's slow like some other programs I have used in the past. Cons The constant updates and inability to auto save a note without clicking off the box and then back on again. Review Source PA Peter A. Admissions Manager Education Management Used the software for: 2+ years ### "Been using Dynamics CRM in a sales position at my last job. " June 12, 2017 3.0 Pros The part of Microsoft Dynamics CRM that I saw most value in were following. Good visuals of pipeline, campaigns, targets etcetera which lead to a good workflow. User interface were good with buttons being in the right place, meaning that you didn't have to search around a lot because it was so easy. Cons The part of Microsoft Dynamics CRM that I disliked the most were absolutely the fact that it were a really slow customer relations management system that kept on slowing down our salesforce. Review Source VR Verified Reviewer Inbound Marketer and Content Developer Marketing and Advertising Used the software for: Less than 6 months ### "Tons of functionality that takes a long time to learn " February 1, 2019 3.0 Microsoft Dynamics CRM is best for a company that has very specific needs and cannot use a more cookie cutter approach. If you opt for Microsoft Dynamics then ensure you have someone with the time and patience to set it up and learn how it works otherwise this took will not be as valuable as it could be to you and your business. Pros Like all Microsoft products, this software integrates well with the rest of the Microsoft suite. There is a lot of customizability which is great for someone who has a very specific end game. It is a helpful tool for organizing your marketing strategies and campaigns once you have learned how to use it. Cons This software is not user friendly. Of the many CRM software I have used, this one is one of my least favourites. I find it highly technical and not very intuitive. While there is a lot of functionality, it can be cumbersome and difficult to teach to others. For someone who is looking for basic information and CRM functions this product is not for you. Review Source PP Partha P. Consultant Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 Review" September 12, 2020 3.0 Whether it is Microsoft or Salesforce, the main objective is to build customer relationships. Pros always many for any CRM but if we are able to manage the potential negatives of Dynamics 365, then I think that is a good investment. Pros Clean User Interface that is in sync with other Microsoft products. Minimal Staff required for running this tool as Microsoft will handle that. We just need to input data into the CRM. Licenses costs are cheaper than other on-premise CRM tools. It is easy to use even for non-technical users as there are many predefined portal templates readily available. Cons There is always the compatibility issue swhen it comes to integration with non Microsoft products. Salespeople like me do not want to go through multiple steps to just sell something. This is a reason that some users would first go with other CRMs before diving into Dynamics 365. According to me, Salesforce CRM is still more popular than Microsoft Dynamcis 365 and Microsoft is still trying to catch up with other leading CRMs when it comes to features. Review Source SBL Sim Bean L. Director Packaging and Containers Used the software for: 1-2 years ### "Very, very decent option for a small business" December 20, 2018 5.0 Pros We have been using the app for more than three years. Really like. It is truly functional and practical, characterized by high reliability and decent speed. The program is constantly evolving and complemented by new features. Cons Practically nothing to complain about. All functionality is thought out to the smallest detail. Although one drawback is still there - the lack of an Editable Grid option. According to other parameters, the product is unmatched. Review Source BM Brendon M. Associate Financial Representative Insurance Used the software for: Less than 6 months ### "Integration is easy" December 6, 2023 5.0 Pros The fact that you can integrate into Outlook is sleek. I like the fact that with a click of a button, you can sync the data from email to CRM and from CRM to other tools. Cons nothing to dislike at the moment. you can do most of the things you need in one umbrella. Review Source VR Verified Reviewer student Graphic Design Used the software for: 2+ years ### "Easy CRM " June 20, 2020 4.0 The asset management module is my favourite feature for this software it can save time. Pros Its fairly easy to use and it can flawlessly track open user cases and generate reports that are useful. Cons Errors occur and roadblocks increase after the integration and implementation process. Review Source wM walter M. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Best Product" December 3, 2020 5.0 It is a great product and I love it and I can vouch that it is a must have Pros It is quite easy to use and provide mobility Cons It is slow at times and crashes sometime Review Source VR Verified Reviewer CEO & Founder Used the software for: 2+ years ### "This software is really effective for me. Very easy to use and user-friendly " June 28, 2018 4.0 Pros Very flexible, with low maintenance due to its cloud based system. Our field technicians team prefers it over other. Cons The cost for an SME does not justify the purchase. You can get equal software for smaller prices which would accommodate early stage companies. Review Source VR Verified Reviewer Business Development Executive Information Technology and Services Used the software for: 6-12 months ### "Best for your sales data" October 23, 2018 5.0 Ease access plan and keep track over sales leads and achieve sales goals Pros Ease ERP and customer relationship management,keep track over customer data perfectly and achive sales goals Cons This can be made more user friendly,Nothing much in cons Review Source LR Luis R. Lcdo. Administración Gerencial Computer Software Used the software for: 6-12 months ### "Microsoft Dinámica 365 Review" October 11, 2023 5.0 Pros Visibilidad Financiera, seguridad de datos, automatización de los procesos de negocios, informes a tiempo real, eficiencia operativa, aumentar la productividad y el hecho de agruparlos todos en la misma herramienta facilita a los agentes realizar sus investigaciones. Cons Es posible que las empresas que entran no les sea sencillo vender por primera vez, de recibir clientes potenciales, disminuya la productividad y los resultados no fueran en tiempo real y me parece una herramienta fácil y no encuentro una parte que no me gusta Review Source Jason P. Director Of Technical Services Used the software for: 2+ years ### "Microsoft Dynamics is a good Accounting, PO, Inventory software for an SMB" February 19, 2018 3.0 Pros very fast and customizable platform that's SQL based, easy to use, and very reliable. Reporting is very nice Cons It does not have a mobile app for and no automation for document approvals with rules. You need to be certified in order to write customs and the DB layout per company is very inefficient. Review Source Eric H. EO TECHNICIAN Defense & Space Used the software for: 6-12 months ### "Great for time keeping!" May 7, 2019 4.0 Pros Widely used at my company for time management and payroll. Very efficient and has updated technology that can implement any uses of the like! Cons There were a few bugs to work out such as codes and log ins at first start up. Review Source TN Tim N. Sr. Community Impact Director Non-Profit Organization Management Used the software for: 2+ years ### "Dynamics " May 31, 2020 4.0 Pros We started using Dynamics for our CRM functionality 7 or 8 years ago. Really does a good job of integrating data where multiple teams across the country can access it and compare customer records/engagement. Very customizable. Cons The data is only as good as what the users put in and our organization tends to struggle with that. Having guides to "fastest click-through" would be helpful since there are multiple "paths" to accomplish the same task. Review Source AS Archil S. BA Information Technology and Services Used the software for: 1-2 years ### "Expensive but gets the job done" February 10, 2023 5.0 Pros Has a lot of important and useful features Cons New user needs a lot of time to get used to it Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Microsoft products familiarity inside the team Review Source michael mason W. electric technician Construction Used the software for: 6-12 months ### "microsoft dynamics start your life" November 16, 2018 5.0 My experience with this product is very satisfactory because it meets the necessary because it has a very fast deployment, it is easy considering that it has more mobility in our case, it facilitates our company with greater mobility Pros what I like most about microsoft dynamics is that it is very easy to implement, it has an easy use and easy handling, you can also connect with your existing business applications and see the increase in productivity, both short and long term. Cons I have always liked working with Microsoft Dynamics since I do not find any disadvantage, it has a lot of advantage for my life and my career Review Source MW Matt W. tech manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for small business operations. " March 13, 2018 5.0 Pros The ability to quickly create and edit distribution groups for our staff to stay in communication as our projects adapt over time. Cons Archiving inboxes. Moving files out of Sharepoint folders once put in on Teamsite. Dealing with customer service at times the past couple of years can be a chore. Review Source VR Verified Reviewer senior staff Used the software for: 6-12 months ### "satisfied with the softwares workability " March 7, 2018 5.0 able to manage the enterprise resources Pros Dynamics is a great retail accounting software for a business that starts at a given point and grows,its ability to support multiple currencies, multiple languages with global business management features makes it so easy for the user to drag the progress,transactions,inventories from one level to the other.I recommend the software Cons every software has its on pros and cons, however Dynamics only needs consistency and accuracy for proper management of your enterprise resources , if not so u might not have fully expected results Review Source AO Anchorete O. Free Lancer Computer Software Used the software for: 1-2 years ### "Dynamics 365 a Great Product!" February 24, 2021 5.0 Dynamics 365 provides the necessary tools for managing our customers. It gives us an insight into much needed forward planning and utilization of company resources. Pros Dynamics 365 provides an easy to understand tool in marketing management. It is very user friendly. Most of my customers prefer Dynamics 365. It helps develop good and efficient strategies in marketing. Cons The process of integration needs specialised professional to put things in order. Review Source Sara Natalie A. Analista Used the software for: Less than 6 months ### "Used for data transformation, process automation, monitoring, project planning, resource scheduling," March 21, 2018 4.0 It has also been used as an office package, as well as for storage, for professional mail, for document management, and for video calls. Pros It can be a tool for business resource planner, customer relationship manager, office automation such as email, spreadsheets, word processor, dashboards, data analysis and business intelligence, Cloud (storage, accessibility, applications (possibility to integrate solutions for each specific process or task). Cons The tool is very expensive and very rigid, and difficult to adapt to the specific flow of workers and the business process of some companies. Review Source SB Smile B. Member managers Individual & Family Services Used the software for: 6-12 months ### "Easy to use" February 19, 2022 5.0 Pros I think i cant imagine to do my job without this software. Cons It takes some time to learn this software. I think the price is little expensive otherwise this software is really good. Review Source Raghu V. Product Manager E-Learning Used the software for: Less than 6 months ### "Handy Microsoft 365 tool " December 26, 2022 4.0 The performance was truly amazing and requirements and supporting staff are very quick in responding. It's a good tool with great features to manage all the skilled workers Pros Billing and reporting feature was awesome and it gives the relevant information too. It automatically assign to the right iT employee with that particular tasks. The UI was very friendly and informative also. Cons Limitations has been applied on the formatting invoices and other docs. Except this everything is falling into a place on the day by day usage. Review Source Danny M. Marketing Manager Computer Software Used the software for: 2+ years ### "There are better CRMs, but the basics are covered" June 11, 2022 3.0 Pros Was able to organize lists and cover the basic CRM tasks. Cons Interface isn't the best and sending emails directly from Dynamics is a nightmare. Review Source JF Jay F. Underwriter Insurance Used the software for: 6-12 months ### "Microsoft Dynamics 365" May 14, 2020 5.0 The integration was an excellent move for our small office. It really helped with inter-departmental communication. Pros This software is excellent when integrated into an office that already functions on other Microsoft products. The integration is seamless, easy to use, and a great system when it comes to tracking of business needs. Cons There are parts of the integration that seem overly complicated. Ex: linking of emails to Dynamics CRM. It works fine, but I feel as though there are a few too many steps to really make it as easy as selecting "track" and having the information reflected in CRM. Just feels easy to forget about. Review Source Similar Products Featured