# Page 90 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 90 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 90 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2226-2250 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Azhar E. Reviewer Computer Software Used the software for: 6-12 months ### "Best ERP and CRM software " December 28, 2022 5.0 It took me a while to figure out how it operates but was easy afterwards Pros Simple and easy to use from the beginning of you experienced Cons Not so user friendly to first time users or beginners Review Source TM Tom M. IT Director Building Materials Used the software for: 2+ years ### "Dynamics for our business works well" July 16, 2019 4.0 Pros Dynamics integrates seamlessly with our POS system, Epicor Bistrack, and keeps real time totals of revenue and sales. Report writing is excellent, and easy to create and read. Cons Upgrading to the latest version is difficult, and most time the need or an experienced person is necessary. Review Source DC Dharmendra C. system Administrator Information Technology and Services Used the software for: 2+ years ### "Nice and Fast" September 13, 2020 4.0 overall this CRM application is nice and easy to use Pros everything can me manage on one console, very useful for marketing pitches, lead data, and sales call information Cons Data storage limits is one of most annoying feature should have more storage so we can provide uninterrupted support to the customer Review Source KC KERI C. Accountant Consumer Electronics Used the software for: Less than 6 months ### "powerful software" February 19, 2024 4.0 This software is highly integrating with various tools to enhance effectiveness and provide data management solutions. Additionally, the cloud-based features enable convenient access from anywhere at any time. Pros It integrates with other Microsoft products which makes easier for us to work. Cons The cost is kind expensive for a small business. Review Source BW Brian W. Customer Success Manger Human Resources Used the software for: 6-12 months ### "The price reflects the product." October 6, 2020 3.0 Would only recommend if you're looking for CRM on a budget. Pros It's much cheaper than Salesforce as a CRM. Can do the basics of what you need it to do. Integrates with outlook easily. Cons You get what you pay for. Not as easy to make robust with features like capturing data in specific measurements. This could be based on the admin we had, but switching from Salesforce to this was a complete downgrade. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Budget purposes Review Source HF Holly F. Sales manager Internet Used the software for: 2+ years ### "Microsoft CRM" December 6, 2016 4.0 I use the software daily and although it has great features and allows me to keep track of all of my leads, opportunities, and sales it often crashes. All in all, however, it works for my needs. Pros That I can keep track of all of my sales activities. Cons That is crashes a lot and at times the reporting doesn't produce what is expected. Review Source CV Christina V. CRM Specialist Medical Practice Used the software for: 2+ years ### "Dynamics CRM would give you the most flexiable system you have ever worked with" December 7, 2018 5.0 Pros You can work with it and get a long way without coding You can customize and configure the system to fit exactly your business and your business needs Using Dynamics CRM online will give you so many possibilities to integrate to other third party tools and to build integrations easily using Microsoft Flow Cons Cannot really think of any Cons Small thinks like design of system should have the same layout in all configuration parts of the system Better Marketing functionalities Review Source SI Stefano I. Impiegato Mining & Metals Used the software for: Less than 6 months ### "Eos-grandi potenzialità solo se verrà semplificato nell'utilizzo quotidiano " February 28, 2023 2.0 Dopo mesi di utilizzo diventa gestibile ma non è per niente user friendly Pros Possibilità di estrapolare qualsiasi dato in formato tabellare Cons Servono personalizzazioni ovunque e per ogni funzione ci sono parecchie altre funzioni nascoste in altre funzioni (a volte sembra un labirinto) Review Source MB Marcarla B. Medical Coder Information Technology and Services Used the software for: 2+ years ### "360 use all-around " March 12, 2021 5.0 Pros I like the most about this is very user-friendly. Cons Maybe the improvement for offline usage. Review Source VR Verified Reviewer IT Systems Admin Used the software for: 2+ years ### "Problem free..." March 9, 2018 5.0 Pros I've been the software IT administrator here for over 2 years. I've \*never\* had an issue reported with this software. Score one for the good guys. Cons Hard to find a con when there's nothing to complain about, but you pay big bucks for such good software. But you get what you pay for. Review Source VR Verified Reviewer Manager Human Resources Used the software for: Less than 6 months ### "A decent CRM" September 29, 2020 3.0 We use dynamics in our customer support center. The contact management aspect works wonderfully, but for Intradepartment case management, it’s not that great. Pros Compared to competitors, it’s rather inexpensive. The contact management aspect is its strongest feature Cons Using it as a case management tool, The collaborative aspect between different teams isn’t as harmonious as it could be, or should be. Review Source VR Verified Reviewer marketing Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Dynamics 365 has improved our CRM processes, helping our team to deliver exceptional customer servic" July 7, 2023 5.0 Pros The platform's comprehensive features make it so easy for us to manage leads, contacts, and sales pipelines. AND it integrates with Microsoft Office 365 and Outlook Cons Providing more affordable options or clearer pricing tiers would be beneficial. Review Source RT Randall T. Digital Marketing Manafer Computer Software Used the software for: 2+ years ### "Microsoft Dynamics 365 Review" February 22, 2018 3.0 For the pice point it is good. Just don't get the on presmises version. Pros Microsoft CRM does what its suppose to. It works well with other Microsoft products. The price point is good. Cons Do not get the on premises edition. All data sync are slower and updating the CRM is a long and painfull process. When compared to Saleforce, Saleforce is the way better choice in terms of reporting and functionality. Not many apps are available to sync Microsoft CRM to other cloude base integrations. Review Source RR Renee R. Teacher Education Management Used the software for: 2+ years ### "Great Product" November 1, 2018 5.0 I had a great experience with Dynamics. Pros This program is very easy to use. When changes are made to the software it is easy to understand and to make the user have a better experience with the product. Cons No cons are noted on this software. I prefer this software over other comparable programs. Review Source SBA Setegn Bayabil A. University Lecturer Research Used the software for: 2+ years ### "Dynamic" January 11, 2023 5.0 Pros This software is essential for projects managers for all purchase. Cons Still this software is not prompted and expand in the market. Review Source MT Mario T. Business Admin Human Resources Used the software for: 1-2 years ### "Dynamics for dynamics sales teams" August 11, 2022 5.0 In general, we have a good experience with Dynamics Pros The most oustanding feature is to have all the microsoft tools incorporated on this CRM. The management its great and very functional Cons The worst things about the software is that this isn´t so easy to set up. You need previous knowleadge Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Dynamics 365 price Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Because to explore new crm tools Review Source Kelly Michael S. Director of Digital Transformation Telecommunications Used the software for: 6-12 months ### "Simple CRM, Good For Businesses Making Leap to Enterprise-Level" November 11, 2020 3.0 Dynamics was a fine CRM to begin our enterprise-level journey, but as we grew, we yearned for a more integration and automation-friendly provider. We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head. Pros Dynamics made it easy to enter information and we enjoyed getting used to a non-homegrown CRM. Cons The automation capabilities of Dynamics were far less than some other software options that we evaluated. When we switched away and went with Salesforce, we began to turn our "no's" into "yes's" for our "Can we?" questions. Review Source VR Verified Reviewer IT Specialist Business Supplies and Equipment Used the software for: 1-2 years ### "Dynamics taking business to next level" May 12, 2020 5.0 Pros As an entrepreneur, Dynamics has helped me take my business to the next level. It has helped me control my finances, and thanks to this excellent CRM i'm able to do marketing, contacts, workflows, commercial processes and many others. The scheduling capabilities are second to none. Cons i got a little problem optimizing the ERP for my application, and it requires improvement on the financial module Review Source eM euricia M. asistente administrativo Government Administration Used the software for: 2+ years ### "Power Point is a very imortant tool to project ideas for a demanding public as a normal public." June 29, 2018 5.0 I was able to present ideas to my department and expose projects with ease and clarity, the staff that was understanding everything that I presented with my presentation, the experience is pleasant every time I have to expose with power point. Pros I like it because it can enter sound and presentations can be created in offices and for family meetings etc, in my infrastructure department it is used since works and projects are exposed,, it seems a good option to expose works and projects with quality, and it can be easy to understand the public you want to reach. Cons the disadvantage is that the program has no protection and can enter a virus and damage all the work, besides the abuse of using too many special effects can be monotonous to the audience, it is a traditional and linear presentation that can bore an audience, according to the topic that is going to be treated. Review Source VR Verified Reviewer Used the software for: 2+ years ### "A big tool to manage the whole business" May 2, 2017 4.0 Pros You can start to work in the application with a short course. All modules work similary (journals to do transacctions and list forms to review data). Cons In some modules, when you have a big volume of data the application can be slow. Enterprise portal needs a review (I use AX2012) Review Source Cecielen Carolina R. Gerente de finanzas Used the software for: Less than 6 months ### "An ERP created by Microsoft" August 1, 2018 4.0 An ERP created by Microsoft for medium and large companies. Highly recommended Pros Excellent Manager of business resources oriented to medium and large companies, easy administration and highly recommended for companies which want to take a step towards the modernization and automation of systems Cons It is a payment software that has a high monthly payment, which for companies does not attribute any problem, but when a user wants to carry out tests or contributions it is not worth making the purchase, besides that he does not have a strong community that uses the system Review Source Niklaus K. Human Resources Manager Food & Beverages Used the software for: 6-12 months ### "Powerful and Nice Support" December 1, 2018 5.0 My experience has been great! Pros I mostly use the Marketing portion and it's a great and simple way to turn prospects into loyal customers. Cons The software gets pretty pricy once you hit a certain number of contacts. Review Source MC Molina C. Assistant Controller Hospitality Used the software for: 1-2 years ### "Dynamics 365 " August 28, 2020 4.0 I give the software an overall positive experience. Pros This software is affordable and within our budget. I really like its ease of implementation and use. It's easy to cusomize. Cons The software needs some improvement on the financial module. Financial reports take a very long time to populate. Review Source Jérémie M. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Évaluation of the best Customer relationship management tools" February 20, 2023 4.0 Overall, dynamics 365 is one of the best lead management tools you can find on the market because of its flexibility of use. Pros Dynamics 365 is a more than effective software in digital marketing and improving relationships with its prospects. Cons I don't like it the least, but what can be a problem in terms of data security especially for large companies is the use of the cloud. Switched from [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Although salesforces is still the best in the ranking, I think dynamics 365 is very promising for the future. Review Source VR Verified Reviewer Customer Value Manager Media Production Used the software for: 2+ years ### "Stand-alone product" December 5, 2018 3.0 Pros It's more cheap option than other reputable CRM tools if you have millions of B2C customers. Also learning curve is shorter than other tools. Cons Integration is horrible. It doesn't play well with third party softwares as well. In my country solution partners are other big problem. Review Source Similar Products Featured