# Page 95 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 95 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 95 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 2351-2375 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM Hugo M. Chargé de developpement commercial Sports Used the software for: 2+ years ### "Parfait pour le besoins des clients" June 21, 2023 5.0 Pros Dynamics 365 offre une large gamme de fonctionnalités qui répondent aux besoins de différentes fonctions commerciales. Cons Mises à jours un peu trop fréquentes ce qui peut entrainer de légères perturbations. Review Source VR Verified Reviewer Social worker Hospital & Health Care Used the software for: 2+ years ### "Good for Senior user" April 9, 2019 5.0 Pros Ease of finding emails from weeks ago. Ease of deleting unwanted emails. Ability to store emails in folders. Cons Took a bit to figure out how to make an away message. The emails get caught up in links and the original message is hard to find. Review Source VR Verified Reviewer Self Employed Used the software for: 2+ years ### "Cant live without it nothing I can do" November 8, 2017 3.0 Pros There is a lot of products available. Some more usefull than others depending on what you do. Office packages the best for me to use Cons Its very expensive. The package options are not always what I need. Problems solving can sometimes take hours Review Source VG Vesna G. CSO & Board of Directors Marketing and Advertising Used the software for: 2+ years ### "A good package of solutions to interact with customers" November 19, 2018 5.0 Pros Dynamics 365 is a useful Microsoft application for organizing customer interaction. The system allows us to automate the processing of applications and sales. Using the built-in toolkit, you can schedule customer meetings, create detailed sales reports, and develop scenarios for upcoming marketing campaigns. Cons The main disadvantage of Dynamics CRM from Microsoft is the inability to create multiple sales funnels for a single project. Review Source IN Ivan N. Community Manager Warehousing Used the software for: 6-12 months ### "Buena herramienta si buscas gestionar el CRM de la empresa desde un único lugar " November 6, 2022 4.0 Positiva Pros Es fácil de usar, rápida y con buena atención al cliente Cons Es barato, pero si quieres más funciones tienes que pagar más Review Source VR Verified Reviewer Chief Executive Officer Internet Used the software for: 1-2 years ### "Microsoft Dynamic as a client manager" August 21, 2018 5.0 Pros The ease of customization and configuration of this tool surprises every user. Easy to use and implement, which helps reduce setup times and add value to customer acquisition. Cons While the software is customizable, there is a limit to what we can customize, as each year Microsoft releases a new update causing custom configurations that are not within the basic limits of the software to be lost. Review Source JK Jagriti K. Miss Banking Used the software for: 6-12 months ### "365 star" January 1, 2023 4.0 Brilliant Pros Everything.. very much helpful. Can access anytime and anywhere Cons Wfm.. work flow management.. cant access it. Review Source Jackson P. Assistant Manager Used the software for: 1-2 years ### "Great Tool especially the CRM part" July 3, 2018 5.0 Customer Relation Management is very effective and it helps us with the Business Modelling much better Pros We use MS.CRM and it is great in focusing on Sales & Marketing. we can easily customize it to suit our business requirement Cons I feel there is only one CON for this application. It can only be used in a Microsoft Environment. Any other Business Application Suite is not compatible Review Source GS GEORGIOS S. Teaching Associate Higher Education Used the software for: 6-12 months ### "Powerful tool" October 24, 2020 5.0 Pros Everything from easy to use to excellent customer support, it is a top tool. Cons Nothing in particular. Collaborating features suffer from some bugs, but nothing major. Review Source VR Verified Reviewer Software Test Engineer Information Technology and Services Used the software for: Less than 6 months ### "Decent for our company" June 3, 2019 4.0 Pros Easy to use especially for report and financial statement generation. It's also very good for calculating payrolls and keeping track of sick leaves. It is also very widely used which is why looking for help and other needs in the community can be done at any time. It is nice that it can store a lot of information. Cons Maybe due to how it can store a lot of information, it sometimes loads or finishes the tasks in such a long amount of time. It's UI also feels like it is outdated and some layouts are confusing. Review Source GM Grigoriy M. Back-End Developer Education Management Used the software for: 1-2 years ### "Useful platform for us" December 10, 2018 5.0 Pros In the course of using Dynamics CRM, I rarely had difficulties, as well as any failures in its work. This platform provides us with the ability to conveniently store all the useful information about our customers. Cons I absolutely do not have the integration with IP-telephony. When problems arise in the operation of the platform, it is difficult for us to contact technical support to solve them. Review Source Ezechiel Z. Agronomie Accounting Used the software for: I used a free trial ### "Dynamics 365 un logiciel des données " November 27, 2023 3.0 Dynamics 365 est un logiciel regroupe les données et les relations Pros Dynamics 365 est un logiciel qui permet l'amélioration des processus de vente et de marketing Cons C'est un logiciel dont les tarifs sont un peu trop cher Review Source AP Anil P. Editor Entertainment Used the software for: Less than 6 months ### "Creative Alliance Review" July 6, 2023 5.0 We have been using it daily for the past 5 months and it has helps us to plan our resources and plan for future expenses and tasks. We like this software. Pros Dynamics 365 has been crucial for us to maintain a positive relationship with our customers. Our company's day to day planning has been simplified and our productivity has increased. Cons Can't think of any cons but a new user might take time being used to this software. Other than that it is perfectly fine. Review Source sL sulman L. Accountant Accounting Used the software for: 2+ years ### "Great Software for Medium sized Organization" December 13, 2020 4.0 Pros I have been using Dynamics since 2016. As an accountant role i use this daily. This is a really good software and easy to use. And it gives you all the options which you need as an accountant. Cons there is nothing as of now i could think off Review Source PN Pavithra N. IT Digital Officer Automotive Used the software for: 6-12 months ### "Dynamics 365 CRM Usage" February 13, 2023 4.0 Have been using CRM for nearly an year now. With new features getting developed, good to play around and see how it can be beneficial as a business. Pros Ease of use and the distinction of contacts, clients and leads. Cons Dashboards - resizing and personalization can be made more flexible so users can create their own. Review Source VR Verified Reviewer School Counselor Education Management Used the software for: 2+ years ### "Microsoft Office" November 2, 2018 5.0 Pros I really like how mail merge in the tools bar will help us make labels and sort. It makes my life so easy. Microsoft Word is so user friendly. Cons Excel is not compatible with our MacBook Air and so it causes some issues of shutting down. Review Source JB Jeffrey B. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "MS Dynamics CRM, close but not quite" May 3, 2018 4.0 Pros Software has all the functionality needed, but sometimes not easily located or understood. Provides campaign tracking to provide ROI attribution for marketing tactics. Dashboards can provide needed information quickly and visually. Cons Dashboards are limited in number of instances included, which sometimes is not enough. Sometimes, it is difficult to locate the field or data needed, and it is not easily understood or intuitive. Review Source JT Joshua T. Retention Marketing and Advertising Used the software for: 2+ years ### "Great product easy to use" October 29, 2019 5.0 My experience with this product is I have used other types of software and I prefer this product due to being able to navigate thru it alot easier Pros I love having access to this product anywhere at any point of time Cons I wish the product was alot fasters then other products Review Source HD Hugo D. CEO Broadcast Media Used the software for: 2+ years ### "Avec du potentiel ! " February 9, 2021 4.0 Pros J'ai fais le choix de prendre Dynamics 365 car j'utilisais une grande partie de leurs produits. J'ai vraiment adoré la simplicité de son utilisation dans la démonstration. Cons L'ensemble du système CRM est trop limité, avec moins de fonctionnalités que certains concurrents. Pour ma part, le prix est assez exorbitant pour une micro entreprise. Je pense changer de logiciel sous peu de temps. Review Source VR Verified Reviewer IT Security Specialist Higher Education Used the software for: 1-2 years ### "Great CRM resource" April 2, 2020 4.0 This is a good product but you will need to build it out to be something you can use. Pros It integrates seamlessly with Microsoft and Office365 environments allowing you to manage users in Dynamics 365 with ease. Cons Dynamics 365 is going to require a lot of work to get setup correctly. We have a team of developers to help sync sources to get the information into Dynamics 365. Review Source VR Verified Reviewer Account Executive Accounting Used the software for: 1-2 years ### "Good all in one solution for organizations" August 9, 2018 4.0 Really like it as an overall platform, but if you need specialized services for sales, or marketing you could be better suited elsewhere. Pros It's a good central system for our sales, operations, and finance departments instead of having our information in multiple different systems. Cons On the sales side the reporting tools, marketing automation tools fall behind what salesforce can do. Review Source VR Verified Reviewer Student Alternative Dispute Resolution Used the software for: I used a free trial ### "Great visual" June 29, 2022 5.0 Pros I love that this software is accessible. Cons I have no cons about this product thus far. Review Source ArunPrakash S. Network Engineer Utilities Used the software for: Less than 6 months ### "Dynamics is simple and easy to access for someone who are used to sharepoint or office" February 16, 2018 4.0 Its similarity between cloud and on premise can prove to be a benefit to many organisations where data sensitivity and the need to house data on site is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. Pros Dynamics CRM, as you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum. Cons This is something more and more of my customers are highlighting to me. Dynamics has of course been optimised for compatibility with MS products and performance does tend to take a slight hit if anything else is used. Its sophisticate offering and since it is late to cloud it does have the enhanced visiblity that its other competetor has. Review Source HF Holly F. Sales manager Internet Used the software for: 2+ years ### "A little confusing" February 2, 2017 5.0 I use this product on a daily basis and although it has lots of features I find it combursome to navigate Pros all my contacts and opportunities are in one place and i can easily see where things are at in the sales process Cons the reporting and filtering is hard to use Review Source Neslihan Y. R&D Engineer Computer Software Used the software for: 2+ years ### "Dynamics Review" January 30, 2020 3.0 Pros Microsoft Dynamics is an old but fairly developed product. Its dashboard and visualization is amazing. Cons It's an old product so could have been improved better. And the pricing could have been lower. Review Source Similar Products Featured