# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5834 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5834) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Zakaria G AQAInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge“ May 16, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes.“ April 15, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 5834 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Manager, Project Management Office Telecommunications Used the software for: 1-2 years ### "D365 is the Complete Solution for Pro Services" December 9, 2025 4.0 I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 is powerful but too complicated for small teams" May 15, 2026 4.0 We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee Pros The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . Cons Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We looked at Zoho CRM, Salesforce, and Freshsales before choosing. It had more features that's why we choosed this .. Review Source PO Paul O. Software Engineer Computer Software Used the software for: 2+ years ### "the best 365" June 22, 2026 5.0 The cost is high, especially for small businesses. The implementation requires expert swell-placed . Pros It’s a very powerful solution but clearly more suited for large companies or a growing organization. than for others. Cons Dynamics 365 is very complete because it brings together CRM and ERP in one solution. it is integrated with Microsoft (Teams, Excel, Outlook). so that connection is a huge strong point. Review Source MG Matt G. Director Insurance Used the software for: 6-12 months ### "Cumbersome, outdated, and expensive system" April 14, 2026 3.0 I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. Pros We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. Cons Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Parent Company decision was made for all entities to migrate to one common system. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Acquisition parent company required us to select a new accounting system for all newly-acquired entities. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source MB Matt B. Senior Software Engineer at JEOL USA Industrial Automation Used the software for: 1-2 years ### "Dynamics 365" July 2, 2026 5.0 I can easily manage several parts of my business at the same time, whether it’s customer relationships or some internal tasks, and it lets me have an overall view without getting too lost between different tools. Pros The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud. Cons It’s not always easy to get the hang of, especially at the start. There are a lot of features and you can quickly feel a bit lost. Setting it up also takes time and sometimes you need a bit of help. Review Source VT Vianney T. Staff Engineer Computer Software Used the software for: 2+ years ### "Well structured platform that keeps everything clear" July 8, 2026 5.0 Pros I found that the whole thing was well structured and that it made it possible to have an overall view of important information without having to multiply tools. Cons I particularly appreciate the customization possibilities and the way the different modules work together. You can feel that the platform is designed to support a variety of professional needs. Review Source JP Jonathan P. Digital Content Specialist Education Management Used the software for: 2+ years ### "Powerful Platform with Strong Integration Capabilities" June 8, 2026 4.0 Pros The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work. Cons Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep. Review Source MC Milica C. HR Generalist Construction Used the software for: 2+ years ### "User Friendly " January 13, 2025 4.0 Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports. Pros Very easy to customize for a businesses needs. Cons The version we were using was a bit archaic and did not allow the employee to view their employee details in the system. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Wanted a more versatile system that could enhance the business needs Review Source LB Lucas B. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "Dynamics 365: Feature‑Rich and Transformative for Teams" March 6, 2026 4.0 My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations. Collaboration improves because teams aren’t working in silos, and having real‑time data available across modules helps with faster, more confident decision‑making. While there are moments where the interface feels dense or certain customizations require technical expertise, the platform ultimately delivers a robust, unified environment that can genuinely elevate how a business runs. Pros One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem. That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools. The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to shape it around your business rather than forcing you into rigid structures. Cons One thing I liked least about Dynamics 365 is that its complexity can feel overwhelming at times—there’s a noticeable learning curve, especially when navigating advanced modules or configuring custom workflows. The interface, while powerful, can occasionally feel cluttered, and some tasks require more clicks than you’d expect. Additionally, performance can vary depending on the environment, and certain customizations or integrations may require more technical expertise than smaller teams typically have. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Endless Possibilities with Dynamics 365" November 17, 2025 5.0 We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. Review Source Manish C. Microsoft Admin Accounting Used the software for: 6-12 months ### "Efficient and Scalable Business Solution with Strong Microsoft Integration" April 29, 2026 5.0 Overall, my experience with Microsoft Dynamics 365 has been positive. It’s a powerful and flexible solution that improves productivity and streamlines business processes when properly managed. Pros What I liked most about Microsoft Dynamics 365 is its seamless integration with Microsoft 365, Azure, and Power Platform. It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient. Cons The platform can be complex to set up and customize. Licensing is relatively expensive and sometimes difficult to manage. Performance may vary in highly customized or large environments. Review Source TS Tannya S. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 is fine enough for what I do" April 28, 2026 5.0 I’m currently sitting at the vehicle service center while waiting for my car and the automated system sent out the follow up reminder for the sale. The system does help with the boring part of data entry so I can focus on making deals. Pros Copilot drafts those outreach e-mail drafts and they don’t look terrible which shocked me. All of the leads are in one place so I am not constantly searching through my pixel contacts. I am bored just staring at the dashboard but it has not crashed yet. Cons Pricing doesn’t make much sense and it feels as if you need a doctorate to repair a simple report. It is clumsy and dated. Review Source Eric N. CRM Consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Good CRM for Beginners " March 9, 2026 4.0 Solid CRM, good for beginners as its easy enough to use and to understand but has some bugs and can be a little bit disorganized. Pros Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups. Cons The data clean-up was actually quite difficult and I had to completely clean up the system which was a headache. Review Source NR Nilisha R. Compensation specialist Individual & Family Services Used the software for: 1-2 years ### "Compensation Specialist " February 23, 2026 5.0 Pros Very easy to use. More functionality. Dynamics 365 put everything together under same umbrella and very much customizable and manageable. Cons Comparing it with other software, Microsoft is pretty good. However the cost is pretty high resulting to low adaptation among all staff. Review Source AK Abbas K. General Manager Real Estate Used the software for: 2+ years ### "Good value but can be difficult to use" November 24, 2025 5.0 Pros Great productivity suite. Can capture almost any idea or or process through Dynamics 365. Would highly recommend to anyone Cons Quite expensive, and the cost again increased this year. Can be hard to pick up if you're doing it for the first time. Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source DL David L. Managing Member Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Sales Is a Strong Performer" June 6, 2025 5.0 Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. Review Source Zakaria G. AQA Information Technology and Services Used the software for: Less than 6 months ### "Review for Dynamics 365" May 16, 2026 5.0 Pros Strong integration with Microsoft tools, flexible workflows, detailed reporting, and solid CRM/ERP customization options Cons The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge Review Source AL Arielle L. Account Manager Computer Software Used the software for: 1-2 years ### "So many possibility - both a pro and con" May 6, 2025 4.0 We have a CRM software that utilizes Microsoft Dynamics as a part of the whole picture for the clients. Pros There’s a lot of potential with data, particularly for CRM, sales, software and marketing. Cons Because the possibilities are endless, it takes a while to really be able to take advantage of it at a company wide level. Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE MICROSOFT DYNAMICS 365" April 17, 2025 5.0 I would give it a 10 out of 10 every single time for affordability and ease of use and would recommend it to everyone for their workplace. Pros I've loved the low-cost options and real time data that I am able to update day to day as I need it!! Cons I have not had a bad experience with dynamics 365 even after 4 years of using it for both remote and in clinic work. Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Your last ERP, you will love it." March 8, 2025 5.0 Like any ERP, implementation times are really long but once released, it is a super powerful tool. Pros The best ERP ever, the most impressive of this software is how it integrates with all the Microsoft Tools like Office, Azure, etc. It has it's own developing language and covers from CRM to Finance. Cons The implementation requires a high level of expertise. Review Source MH Mark H. Operations Manager Education Management Used the software for: Less than 6 months ### "How Dynamics 365 affected a burgeoning education management company" June 26, 2025 3.0 Our company has used Dynamics 365 in working with clients and to grow the customer base of the business. In particular, our company's administration has had different dialog experiences with Dynamics 365. Pros Dynamics 365 has several advanced features for a unique experience for businesses of different types and services. Cons There is some complexities to Dynamics 365 that take a lot of time to get adjusted to and there isn't a strong tutorial option to learn them. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Financial Reporting](https://www.capterra.com/financial-reporting-software/)[Lead Management](https://www.capterra.com/lead-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.