# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Microsoft-Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort.“ February 9, 2026 JS Jack S Finance DirectorFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It can feel heavy for teams that only need basic functionality.“ January 13, 2026 EW Emma W Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform.“ November 13, 2025 CD Christian D ManagerMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point.“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Room to Grow" May 1, 2025 3.0 Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. Pros The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. Cons Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had disparate systems across sales, field service, and accounting. Review Source Eric T. Manager, Project Management Office Telecommunications Used the software for: 1-2 years ### "D365 is the Complete Solution for Pro Services" December 9, 2025 4.0 I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. Review Source RP Robert P. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 - Simple, user friendly, and get's the job done" June 10, 2025 5.0 Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms. It's reliable! Pros Dynamics 365 is an excellent tool due to its simplicity and user-friendliness. The intuitive interface makes navigation easy, and the seamless integration of features enhances productivity. It’s perfect for businesses looking for an efficient, streamlined solution without a steep learning curve. Cons The dashboard could use an upgrade for better user experience. The current layout makes it difficult to quickly access and display key metrics. Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions. Switched from [Nutshell](https://www.capterra.com/p/144340/Nutshell/) Company liked the dashboard, metrics, and customization. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "D365 transformed our UK non-profit." August 28, 2024 5.0 Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. Pros As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. Cons The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector Review Source FARES H. Accoutant Food Production Used the software for: 2+ years ### "Good experience " August 17, 2024 5.0 it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently Pros It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use Cons some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors Alternatives considered [Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Reason for choosing Dynamics 365 More innovative and simple to use and more features Switched from [Newline WMS](https://www.capterra.com/p/10012842/Newline-WMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) For personal uses for exemple bank reconciliation Review Source Yasceine B. Quality Manager Computer & Network Security Used the software for: Less than 6 months ### "MS Dynamics 365" September 26, 2024 4.0 MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies. Pros Comprehensive Modules. Project management Module. Cons HR Module need more customization to meet the requirements of ME countries regulations. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 More user-friendly. Cheaper than Oracle NetSuit with same functionalities Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) SAP was very complicated. Employees were not able to use SAP effectively. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Endless Possibilities with Dynamics 365" November 17, 2025 5.0 We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. Review Source KC Krystal C. Administrative health Hospital & Health Care Used the software for: 1-2 years ### "Microsoft dynamics review" January 27, 2026 5.0 great software do not have any bugs and issues.very great campaign management for my workplace. And never had a issue with the use of Microsoft dynamics. Pros What i like about Microsoft dynamics is they software is a good product for my money because i can store all my docs in one place.And very easy to use and great invoicing and great features to use Cons Noting everything about Dynamics is a great software to use Because they have great customer support when i have a problem. Review Source DH Daniel H. Developer Construction Used the software for: 2+ years ### "One CRM to rule them all" April 17, 2025 4.0 Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one Pros Dynamics gives a plethora of out of box functionality that is immediately structured in a way you can easily understand if Cons Most of the customizations needed to truly make it your own require JavaScript experience, although some functions can now be handled in PowerFX formulas Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source Hicham M. Freelance Character Designer Design Used the software for: 6-12 months ### "Dynamics 365 Review" August 7, 2025 5.0 Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed. The Start took some time to get adjusted to and learn, but it was worth it Pros The platform is a kind of all in one solution, offering many tools in one. I like that Microsoft softwares like Excel, LinkedIn, Teams and so on are integrated directly in Dynamics 365. Collaboration is a huge plus. Cons The learning curve is complex for beginners. The price for it is expensive. Performance can sometimes be problematic if you are working with large data. Review Source VR Verified Reviewer Infrastructure engineer Education Management Used the software for: 1-2 years ### "A powerful tool in the right organisation." February 24, 2025 4.0 A powerful tool in the right organisation. Pros A very powerful tool when deployed correctly Cons The licensing is complicated relying on certified partners, the configuration is also very difficult to implement without the right partner as only they can contact support. Review Source AB Aubrey B. Office Coordinator Construction Used the software for: 2+ years ### "Must have for businesses" December 2, 2024 5.0 Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them! Pros My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document. Cons There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person. Review Source EE Eugen E. IT Controller Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365: Reliable data management" April 21, 2025 5.0 Pros Dynamics 365 makes managing and monitoring flows less tedious, allowing to set alerts against unauthorized access, duplicate entries, discrepancies Cons It doesn't make edits easier, big or minor changes need IT team present and take a while for contact support, processes are increasingly time aware Review Source BZ Brendan Z. Manufacturing Manager Biotechnology Used the software for: 2+ years ### "Good ERP system" April 11, 2025 4.0 Pros Very powerful tool for managing companies finances and inventories Cons can be very cumbersome to try and customize tasks that are not out of the box Review Source VR Verified Reviewer Urban Cooperative Developer Retail Used the software for: I used a free trial ### "In my humble experience..." October 7, 2024 2.0 I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft. Pros My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files. Cons In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good... Review Source BA Becky A. Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Middle of the road" March 20, 2025 3.0 we utilize it as a work order system. It works okay but with little training and less support it has been problematic. admittedly, it is probably an internal issue due to like of organizational training and support, but it seems hard to use for most team members Pros D365 has a tremendous number of options available Cons the screens are very busy and with multiple ways to enter info, it's difficult to have a standardized way to enter info Review Source AB Anwar B. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dynamic 365 Review" November 1, 2024 4.0 Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly Pros Its great that you can hold all customer information - and the various places the information is held is easily accessable Cons Generating reports can take a little longer to do Review Source Sebastian P. Chief Marketing and Customer Experience Pharmaceuticals Used the software for: 2+ years ### "The leading solution for managing businesses" September 27, 2024 5.0 In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area. Pros Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc. Cons I haven't been able to find any drawbacks; it's all benefits with this platform. Review Source LP Leonardo P. Management Accountant Hospitality Used the software for: 1-2 years ### "Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency" December 10, 2024 5.0 Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations. Pros Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive. Cons The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems. Review Source OM Omur M. design Apparel & Fashion Used the software for: 1-2 years ### "Dynamics 365" November 23, 2024 5.0 My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamlines operations, and the AI tools provide valuable insights. While the setup can be complex and the cost high for smaller businesses, its scalability, customizability, and user-friendly features make it an excellent choice for growing organizations. Pros Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses. Cons The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience. Review Source Similar Products Featured