Who Uses This Software?

Only the best: Amazon, Nespresso, Warner Bros, Merck, and you.


Average Ratings

43 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month
    See pricing details
  • Pricing Details
    Usage fee from $0.05 usd each 1,000 sent emails
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MoonMail
  • moonmail.io/
  • Founded 2013
  • United States

About MoonMail

Do you like wasting your time? Neither do we. MoonMail allows you to create gorgeous email campaigns in less time than you need to make lunch. It allows you (and your 10 year old child) to create perfectly responsive emails that look like they were designed and engineered by top designers of Apple. Simple. Grow your subscriber lists and send whole campaigns with blazing speed. MoonMail helps you focus on something you really want - your customers.


MoonMail Features

  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign

MoonMail Reviews Recently Reviewed!


So easy to use!

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the cost this service is just as good as the big hitters that charge 3x as much! Also the banding for subscribers is high, meaning you aren't having to upgrade every couple of months

Cons: The basic plan doesn't include mailchimp integration. But this wasn't too difficult as I just had to export my mailchimp list and use it that way.

Ease of use

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: user-friendly environment. value for money very fast activation. very useful for anyone who is HTML master

Cons: The editor could have more facilities. it's not a good choice for marketers who don't know HTML. it could have better editor.

It is overall a good email marketing tool. Though the customer support needs to improve

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like it's UI. It's minimalistic, easy to understand for a user who is completely new to email marketing. And moreover, it uses Amazon SES and it is cheap compared to others.

Cons: It would be really great if we can see a detailed report of who's opening the mails and who clicked.

much better value than mailchimp

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use - great AI help as you navigate throughout the website. Importing contacts was very striaght forward

Cons: nothing yet - everything so far has worked just as i thought - seamless, intuitive and very reliable

Organising our subscribers has never been easier!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple to set up, and use. Fast, fully featured, and intuitive! Great value for money, and an asset to our client services

Cons: Overall it says and does what we need - Simple to set up, and use. Fast, fully featured, and intuitive!

Good Experience

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly, ask valid information, not waste too much time, What I want and I am intrested in the delivery rates of the emails.

Cons: Nothing uptill now. Let's see in the future if it will make some issue I definitely comment on that but still I am saying its good.

I have done email campaign two years

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: delivery and creative. I have spent more than two years on moonmail email marketing tools. it was very good email tools to send bulk email campaign at the cheap price.

Cons: user-friendly templet available. it was very good email delivery placement so I used regular basis I mean daily basis.

Overall: Generate sales and leads for company product using email campaigns.

Definitely a superior product to other software I have used, particularly for the reasonable price!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Moonmail is easy to use, the customer service is proactive and helpful, and the software's capabilities are simple and to the point. There is not a lot of "Fluff" that is unneeded and unwanted for me.

Cons: I do not like how you have to sign in using a linked google account - would much rather prefer a moonmail specific login. Also, small issue is you cannot simply update an email address for a contact if they move companies and change email addresses. You have to create a new subscriber. Not a huge deal, but would be nice if you could just change out the email address.

Capterra-loader

Good, but not perfect.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is fairly low and the userinterface looks nice. It's easy to understand and use this software.

Cons: A lot of small bugs and no direct connection with Mailchimp.
Automation possibilities also quite weak.

Awesome. I looked around many services and this was the best value for money

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: all required features are in there that you would normally find in Mailchimp but at a better price so worked for us

Cons: causes the laptop to overheat for some reason/ uses too much CPU

no other cons I can think of except for maybe having more templates

Quality, value for money.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Setup is super easy. E-mail templates many great quality options. Price is very affordable. Great for bootstrap startup.

Cons: So far, we really love the software. Nothing negative so far. There is a Free forever plan. You should try and consider this software.

Overall: Very affordable e-mail marketing solution.

Great software and easy to use

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very easy to use and it allows me to deliver emails without any hassles. I am not an expertise with email marketing but this allows me to do my job and move on with the rest of my day. I really like dealing with software that allows me to do y job and allows me to get a message out to my clients and potential clients.

Good interface and very easy to navigate around for newbies.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Reasonable pricing. The free plan is amazing and works perfectly like the other paid plans. A very good customer support, support answers questions within few minutes.

Cons: The contact /list importing is not the best. I tried several times to import csv files and keep giving the same error about headings name. Other similar platforms I have tried worked best in handling reading and uploading csv files.

The process was quite simple. Typical email authentication required. Email delivery so/so.

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The HTML builder is quite responsive and easy to use. Content loads fast on email clients. The interface is intuitive and you find your way to the different menus easily. Template -> Campaign -> list, etc..

Cons: The builder is somewhat limited in terms of spacing, and font management. You are required to do that via code. Also the pricing plans, seem quite difficult to mold since you don't really know until who you imported to your database.

Overall: This software is quite economical per email sending, but the pricing monthly plan is slightly more steep than what you would expect for the feature set.
The statistics and click map is really good, though. Great feature.

Great value

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Haven't really got a chance to fully use it yet. Am still trying to import my data from mailchimp. But to everyone who has used them before, the reviews seems good! Looking forward to it.

Cons: Not as easy as mailchimp, but this would do. Hopefully things would improve over time and we get more features!

Capterra-loader

Super affordable; cutting edge email technology

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that they've chosen a serverless, infinitely scalable architecture so I never have to worry about their ability to scale and meet my email campaign demands. What's more, their interface is intuitive and approachable, with a stellar email editing option. And most important -- this is an exceedingly affordable option to get start sending state-of-the-art email campaigns.

Cons: I've found a couple bugs when editing my email template that caused a little pain. I've also not found the customer support team to be available for chatting when I'm online.

Overall: Super affordable email campaign software.

Easy and quick to use

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: In a few minutes all the campaigns are ready to send. Easy to create remitents lists and an intuitive and nice UI.

Cons:
The price based on reputation. The campaign reports are a bit simple. I hope they improve over time.

I am a new user. But I find Moonmail very user-friendly.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing delivery time, open ration is absolutely great. Interface s very user-friendly and the customer support is available on chat.

Cons: Takes long to review accounts and lists. The customer supprt is not available around the clock so users who live in different time zone are in disadvantage.

Overall: I am able to reach out to my client and send out newsletter to them quite frequently at a cheaper price.

Just signed up, and writing this review in order to get the 50% discount offer

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Seems to be easy to use and setup. I've just signed up, and writing this review in order to get the 50% discount offer.

Cons: Tried to ask a few questions, but support are not available

Capterra-loader

MoonMail set up and learning curve is very fast

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Set up is fast
Usability
Price tag
Design
Support
Comparation charts for alternative services
Explanation of all point of strenghts
Functionalities

Cons: Can't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now

Overall: I can finally have a fast email marketing software at an affordable price tag

Excellent - Great price and very easy to use

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far so good
Inboxes very well
Very straight forward use
Outstanding price
Great support that walks you through each step in setting up

Cons: Their editor is a bit unique
Don't have any real cons at this point but I will update should any arise

Capterra-loader

Moonmail is just what I needed, simple but efficient and intuitive. It gets the job done.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Awesome user experience
- Amazing support team
- Covers everything you need as an email marketer

Cons: The segments feature of the list management section needs to be more powerful, aside from that, everything else is a charm.

I receive same quality service for a lot better price than the bigger players in the market.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to use with a friendly welcoming interface. Very good value and quality-wise on par with the leaders of the industry.

Cons: I can't think of anything as a negative point, it does everything it needs to do for me with absolutely great ease.

Overall: It really eased the process of sending our weekly emails.

It is the most powerful tool we have worked with so far. MoonMail offers unlimited campaigns.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: MoonMail has good pricing including all the necessary services for our business.
We have unlimited campaigns per month, unlimited subscribers by campaign. With
MoonMail we can store up to 25,000 subscribers. Other important reason is that we are having a premium support which really is helpful.

Cons: Maybe, something negative is that if you don´t know this software, you could not find easily on the internet. It is not stil very popular.

Really simple and effective email marketing

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The tool is really simple and does the tool, all of our emails went into our subscribers inbox. Simple doesn't mean that it lacks any feature, because it has anything you need as a marketer

Cons: They could have some more events in automations. Apart from that, there's not much missing in the platform.

Overall: I got a simple tool that delivered all my emails to my subscribers inbox quickly and efficiently.

Very nice marketing tool which I would for sure recommend to everyone

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity
Personalizable
Self explanatory
24/7 customer support
Simple and very useful reports
Great templates
Easy to manage recipients lists
Value for money

Overall: I can send my email campaigns just in a few seconds and to reach my customers almost instantly which is amazing.

The easiest email marketing platform I've ever tried

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super fast dashboard, easy to upload lists, easy to manage templates and campaigns. Liquid syntax for meta tags is awesome!

Cons: Few automations.

Overall: Overall: Super fast dashboard, easy to upload lists, easy to manage templates and campaigns. Liquid syntax for meta tags is awesome!

Really poor support - they just don't care!

Nov 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Its a mailchimp rip off - the interface is essentially lifted from mailchimp so there is no learning curve.

Cons: Really really bad support. Do not trust their migration team. Lackadaisical, not interested in reading support tickets, take days to come back to you and don't do a proper job. The negative reviews seem right, the other don't seem legit.

Interesting product but at a very early stage

Nov 10, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to setup and cheap, scalable and integrated with AWS. It allows to configure every aspect to guarantee higher email deliverability.

Cons: It doesn't allow to see how opens, read or clicks on your emails. That is a pretty basic functionality and is missing.

It doesn't allow to use segments in the mailing campaigns, so it doesn't make sense to be able to create them.

It doesn't allows multiple filters of the same type when creating segments, so only one condition per field is allowed.

Basically it is an early stage product with a good minimum viable feature to send emails over AWS SES.

As bad as it gets

Sep 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Clueless support, at every juncture the operator was unhelpful and took many days to respond to the most basic of issues

Overall: None

Illegally charged after multiple requests to cancel account. I don't recommend this software.

Sep 04, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. The interface is intuitive. The software can handle sending high volume email. Pricing is reasonable.

Cons: The business practices are insane. We deleted a credit card from the website but it was still illegally charged. Multiple requests to cancel the account were denied.

It's very difficult to identify the option available on Moonmail. Not user-friendly.

Jun 09, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling option in Moonmail is very good and useful for email marketer who has customers in other countries.

Cons: User Interface of the moonmail is very difficult to use. Even after watching demo video I could not be in a clear way of using moonmail.

Comments about Moonmail

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very simple & very easy to use.

Cons: No specific,....

Overall: Moonmail is good software. Still I have not used it properly due to busy. Hope, it will accomplish needs & objectives of customers for marketing purpose with best of luck.

Recommendations to other buyers: Try to make it more powerful like other competitors

An Amazing Product

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Limits my email uploaded :(

Overall: I didn't buy the product but I tried the free version where I insert my excel sheets. Damn it's so good! It immediately works on my MailChimp after clearing the lists.

Recommendations to other buyers: Nope it's good!

Great app!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Over all, It's very easy to use in its simplest form. I am awaiting to see the clicks ratio from new customers. As of right now, the clicks are not showing yet.

Great email marketing tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, clean dashboard, reputation review, and fast sending. MoonMail is great tool for email marketing.

Vendor Response

by MoonMail on December 18, 2016

Thanks!

New easy email marketing tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: MoonMail is easy to use, clear dashboard, reports and reputation review- everything that I need for successful email marketing campaigns to be done.

Great interface and flexible pricing

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The UI is so simple and well defined that you can browse through the full app very easy since day 1 and the pricing is extremely flexible so I don't have to worry if a have a ¿lazy¿ month because I just the pay the monthly fee, which is pretty low. Great support.

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Very powerful and extremely cheap service

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good interface, very fast, easy to start using, extremely cheap in comparison to other similar services. A bit limited in functionality but rapidly growing. Ability to use your AWS account is a crucial point for me.

Vendor Response

by MoonMail on December 01, 2016

Thanks!

Simplest email marketing tool and great support

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity, deliverability, price, and support

Overall: It's the best email marketing tool I found so far, emails get to my subscriber's inbox and that's all I care about. Also, they've got a great customer support, they helped me a lot to set up stuff like DKIM and SPF, and that really matters! Thanks, guys!

Vendor Response

by MoonMail on December 01, 2016

Thanks!

Spectacular

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Amazing piece of software. Easy to use, super fast, got my Black Friday campaign out within 10mins and got 201% revenue than regular day. LOVE IT!

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Great value

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: All in all, the best email marketing tool I've tried this 2016. Incredible value! Cannot understand why there's so many really expensive tools out there, when tools like this one do the same for 4 times less $$.

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely