Who Uses This Software?

Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.


Average Ratings

104 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Toast Tab
  • www.toasttab.com
  • Founded 2011
  • United States

About Toast POS

Toast is an all-in-one POS and restaurant management system. Built specifically for foodservice, Toast is remarkably easy to use. Toast customers can easily fulfill orders, update online and in-house menus, and manage staff payroll. With online ordering, advanced real-time reporting and loyalty programs built in, Toast eliminates the need to juggle multiple vendors and dramatically cuts costs.


Toast POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Toast POS Reviews Recently Reviewed!

Solid Solution

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our local Toast provider is excellent to deal with.

Pros: Very Powerful software, bundled with Credit Card processing makes it a turnkey option. As a somewhat non-involved owner, I do not use the System except for the back office functions which are excellent. Much more powerful than I am familiar with. I work within the system once a week and each week I get a bit more familiar with it and I have began to open up new features to provide more analysis of metrics. Great Stuff

Cons: It does have a higher upfront cost than many other options, and substantial costs that I believe are value added benefits, be sure you do your homework and are convinced you need the features, if so than it not as much of a con.

Whoever made this has never worked in a restaurant before.

Nov 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not ever, ever, ever buy Toast POS

Cons: It takes 18 steps to do anything. On a busy Saturday night, spending a lot of time at the computer is the last thing you should be doing. Good luck getting anything done quick on this pos. Closing your drawer at the end of the night is a miserable experience as well. The sales reps make it look easy because that's what they're paid to do. Don't be fooled.

Workable for the most part despite service interruptions and some minor and some major deficiencies

Sep 20, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: 24 hour customer service; merchant processing and the ability to look up old checks and payments as well as reports

Cons: gaps in features (e.g. tracking transfers); back end can be convoluted sometimes with too many steps and layers.

Overall: linking with other apps / software (scheduling, HR, gratshare)

I use toast primarily for referencing sales and labor reports

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that you can access all information from virtually anywhere there is internet access - you don't need to be on a POS tablet/station.

Cons: There are some clunky aspects - the first that comes to mind is that you are unable to access archived users and re-activate them yourself. You have to email or call support in order to access their records. In an industry where the workforce is ever changing - this doesn't really make sense.

A solid product in a field of upstarts and stalwarts

Sep 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Toast seems to be the most put-together of the next wave restaurant POS. They offer a few styles of terminals for greater flexibility in the unique spaces that are restaurants. Toast also will take feature-requests, something the older generation of products seems to have stopped doing.

Cons: The ability to pull up custom reports and analyses are their weakest feature. Toast can also have very occasional connectivity issues which is scary in a restaurant setting.

Overall: Toast is a full-service POS that works for our three very different restaurant concepts, including a high volume bar, a deli counter and market, and a fine dining, multi-course dining establishment.

Best thing to happen to our restaurant!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is the biggest pro for Toast. From initial training through menu editing and reporting, everything is very intuitive and easy to understand. I can hand a new server a tablet and they can input an order without any help, right from day 1.

Cons: Right now it is not pizza based. It works, and works well in our restaurant, but things like changing the size of a pizza are not possible right now. I hear it is in the works though.

Overall: It increased efficiency and accuracy in every part of our restaurant. The reporting is incredibly detailed, yet easy to navigate.

Overall, we are satisfied with the product.

Sep 13, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty easy for our general manager to use l. Additionally, our employees find it pretty easy to use.

Cons: Tech support has not been the greatest. There are times we have called and have. It been able to get a resolution as quickly as we would like.

Frustrating Customer Service.

Sep 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Intuitive, easy to train staff on. The depth of information available is very good. The pricing is reasonable.

Cons: Customer service lacks follow through compounded by failing to assign one person deal with an issue from beginning to end. Hard ware doesn't hold up to high volume demands. Not designed for high volume environments.

We believe in their vision.

Aug 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the Master Menu Management so I can manage all of my restaurants from one portal. I can also post changes to all the restaurants at once from my couch.

Cons: The hardware isn't where it needs to be for a high volume like we have. The software is great, but the hardware needs to stand up to the beatings a busy restaunt will give you.

Overall: Master Menu Management, Loyalty, Online Ordering, Order at the Table

Toasttab Review

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and understand. Can create menu. Good features and functions. Customer service is Good.

Cons: No update from customer new features. Menu deep copy not available Updating menu is a pain for weekly and daily special

Toast has completely changed the efficiency of our restaurants.

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All facets bundled into one system - no more calling five different companies if you have an issue. Online ordering is great and our guests love the Rewards system.

Cons: Can be a little glitch at times. Also, not all of our gift cards always go through at the POS - some we have to enter manually in the back office.

Overall: Efficiency, more administrative control, online ordering. Everything in one is excellent.

Live toast!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Software is well built and well thought out. Interface is simple and easy to train on but still comprehensive

Toast is simply AMAZING!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The biggest benefit to our use of the software is the inventory control. We are a dessert bar, so our daily inventory is finite.
No need for an 86 List.

Cons: What I like least is the inability to change the Tip Percentage or the Order that the Tip choices appear on the Quick Order paying with the Pad. It has made us have to use paper....the First Choice, should not be No Tip.

Best POS experience ever

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform

Cons: It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format. Enterprise reporting times out often, and it becomes a bit of hassle to pull a large report.

Excellent Experience

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: in general after all my research its the best POS on USA, need some adjustment but they are always working on get better

Pros: Cloud base system, excellent customer support, always update. The back end is super user friendly and the statistic wonderfull.

Cons: need more improvement on delivery services, its not so easy to setup by your own the menus and need extra help from them

Very intuitive software that make a restaurant easier to run.

Aug 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to change anything on the system from anywhere. The learning curve is extremely short and the system is extremely quick.

Cons: Not able to have a true training mode for servers. By that I mean, everything that is rung in goes into the day's totals, instead of being in a training folder.

Toast has been a huge upgrade for our restaurant.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most about the software is the constant upgrade, how easy it is to use, the back office is fantastic!! We had Micros before we switched to Toast and it's like we came out of the dark age and into the modern world!

Cons: Honestly not much we don't like.....maybe that SOMETIMES it lags. We don't experience that too often but it does happen from time to time.

Overall: Made daily operations at the restaurant much quicker and smoother.

A very easy to use pos system

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly Can tailor any request Very helpful customer support Fast response Reasonable monthly fee

Cons: The hardware price seems to be overly priced. I can get my own hardware for a lot cheaper than whats quoted.

Overall Best POS for Restaurants

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would suggest this POS over any other I've worked with (Micros and Aloha).

Pros: Toast is an easy to use POS system. Managers and servers are easily trained on all functions. Reporting is detailed and was

Cons: Some flawed features that they need to get fixed. Inventory needs more checks and balances to make it more efficient.

my life is just a little bit easier than it was, and that is great

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've had Toast for 2 months, and the comparisons from our old system to this system are just night and day! The ease of menu changes, contacting support, using the system on my laptop while I'm home on a day off-I'm a much happier manager. The staff all agrees that it's much more intuitive, and when there is a problem (wrong tab closed out, remove an item from the bill) it's so much quicker to solve.

Cons: I love that it's so much more customizable than our last POS system, but (sometimes) that necessitates there being more clicks per order. The money tray for the registers are smaller than we're used to. I wish there could be a bit more room in each money slot.

I have enjoyed Toast.

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Back end reporting, web based and ease of setup. The value of this system is great, but there are some aspects that need to honed.

Cons: Sometimes the extra steps in ordering slow down servers. We have used Micros for 20 years and the ease of ordering is a little easier.

We had demos of 4 different POS solutions and toast won hands down.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for our staff. Most of our staff have little to no experience with POS when we hire them, but toast is such an intuitive system to teach/learn that they pick it up very quickly and become proficient in no time.

Enjoy it but can get better.

Jun 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The back office of the system is great. It's very user friendly and a great way to track products. The inventory program is great!

Cons: The lagging of the system is something that needs to be tighten up. The kds screen updates need to move a little faster.

Professional, User friendly

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that it is user friendly, flexible and it offers a professional vision.

Cons: There are down times when glitches arise in the day to day usage, however, these are quickly resolved.

Great addition to our retail space

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This has been a great, cost effective program. Customer service is wonderful and we love their gift card and tracking programs

Cons: It took a few tries to have all of our products entered in the system correctly. The first week we used it had a little more maintenance than we had anticipated.

Overall: fast check out, ease of use

Good POS and always updating according to necessity

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If you do no have many complex operation, this is a great system.

Pros: Easy to use, accurate reports and a good system to manage payroll information. The team is always looking to update the system to our needs

Cons: When it is necessary to adapt somehow the system is very open to any user with adm rights, so create standard items is not always easy.

Great pos

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics.

Cons: I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one.

Pretty solid overall.

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Best part is the ability to keep swiping CC if/when internet goes down. customer service is pretty good overall. Ease of use and gives me ability to make changes on the fly

Cons: Customer service is good most the time but......and they do not offer price breaks for multiple stores

Overall: Ease of use, ability to track sales and P&L ability

We LOVE our machine!! It performs in any situation we can think of! A great investment!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is always being updated. I like that they listen when you call and they help you figure it out. I love that it evolves with us!

Overall: This software helps us to track our volunteer hours, keeps track of how many people visit our cafe each time we are open, keeps track of our sales and divides the cash from the credit cards.

It's good and easy to use, missing some features in labor for full-time work

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and update. Great support also 24 hrs and helped instantaneously. Menu features also great .

Cons: Need improvements in labor and inventory features.
1. Unable to track full-time employees salary
2. Inventory is not coordinate with food sales

Overall: It's good but need improvements

Customizable to your needs

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of inserting new items. The ability to modify on the fly. The ability to customize it to the restaurant

Cons: Not being able to pull an order back to the active screen if it was accidentally fulfilled before the order was up.

Overall: ease of use

Never been disappointed by Toast, switched over last July and haven't been happier!

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to use, constantly updating their software. Support is very responsive and they listen to what the customer wants.

Cons: Really about the only complaint is that you have to use their credit card processor, I loved the one I had previously but haven't been upset with the Toast one just wish I had the flexibility.

Love my TOAST

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: adaptability, visibility and ease of use

Cons: constant changes and updates, usually good, but most times, a hassle for the management staff. The install was not done as professionally as I expected, but support has been great.

Overall: As a small business owner, I am able to stay on top of activity even when I am not physically @ my location. Keeps me in touch all over, even in Costa Rica on vaca, was able to see if anything was amiss.
The new system(had for a year in January) has made me feel much more confident in my staff and in my actions that are helping to increase my bottom line.

Not designed for a fully functioning restaurant - yet.

Apr 20, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros: Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons: Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

Standing Ovation for Toast

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Toast is easy to use, easy to train, easy to maintain. Perfect for all types of establishments that serve food, drinks, and/or spirits. I wish we would have had Toast at my previous jobs.

Ease of use.

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Toast is a great POS for our restaurant. I have found it to be much more easy to use than our previous system. It's great that we can make changes to our menu from outside computers and have access to the entire system from out of the restaurant. It's great that I can update my menu and make adds and changes without being at work.

Cons: I find that at times, the system can lag and can occasionally shut itself down. This causes trouble when it happens in the middle of a guest order. Other than that, the system is great.

toast is quick and easy

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: great tech support

Cons: little challenging to put in the menus the first time

Overall: We recently opened a BBQ restaurant and Toast made it easier for our waitresses learn how to use the POS system. They helped us by coming and being there when we did a soft and our hard opening. If there was a problem or question they were right there to answer it. Tech support has responded quickly as well. Great POS system to look into

Love My Toast POS

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's all in one.

Cons: When something goes wrong with the system and I lose connection (which practically happens in every software, I guess).

Overall: I love my Toast POS because it's easy to navigate and I like it that I get the reports I needed in a flash. I have a very busy schedule that I must admit I don't know that "ins" and "outs" of the POS system but I few click here and there I'm able to get the information I needed when I needed them. I'll probably be more happy if I'm able to find time to just explore what else are there to find that this system can do for me. I usually enroll in the webinars offered to members but at times, I even don't get to finish the webinar because I have to attend to calls, customers, and vendors when they are in my place of work. But I try anyways. Thanks for a great system.

Recommendations to other buyers: None at the moment (maybe next time).

User Friendly

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Training could be more involved. I feel like more assistance is needed after the initial training, which is where customer support fails.

Overall: I find the Toast POS very user friendly. There is a learning curve once you accept all Toast is capable of. Coming from Micros, I kept thinking the "micros way". Once I learned about Toast, Toast is so easy to use!

Recommendations to other buyers: Be willing to do it the Toast way without bringing the previous POS way with you.

Pizza resturaunts require flexiability like no other

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick sey up, less expensive then most with great support

Cons: One monitor cracked on me but was a easy replacement i just bought a tablet and it worked just as well for what i need at that spot

Overall: Theres millions of combinations available and every thing has worked exactly like i was promised. The online ordering coming from the same company and all attached to pos. Havebt had many issues but wheb i had one it was a breath of fresh air to get a real live person right away that walked me through every thing quickly.

We love Toast!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From first contact with Toast, they have been very helpful and friendly. They answered any questions we had. The program is perfect for what we need.

Confusion of support

Apr 03, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Back office is easy to use.

Cons: The cash management is so confusing we can never get it correct. They think they are making it better but they don't and the training is very lacking in that area.

Overall: The support is lacking. You always get a tech to speak tech and when they look at your system they find other problems to fix and never help fix the one you need help with. You pay a monthly fee but they charge you for the support anyhow. The Sales staff can not work the system so don't bother asking them for minor help.

Recommendations to other buyers: Being a cloud system is great to calculate number and make changes.

Time for Toast

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A couple of years ago Costa Vida completed an extensive search for a POS system that would replace our outdated Micros 3700 platform. After reviewing more than a dozen options, we selected Toast and launched our first location with them in July of 2015. Immediately we saw improvements in speed and processing. Our cashiers learned the system quickly, and were able to fly around the screens inputting orders. The customer support during the past couple of years has been outstanding.

Pros: It is quick to implement, quick for our people to learn, and has proven to be very reliable.

Why I chose Toast

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros: Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP. Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons: Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Toast a great POS

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and the ability to have the servers using handheld devices for order taking .

Cons: That they are not EMV compliant .. but they said that they will be soon

Overall: For the longest time a was looking for a handheld system for my servers , and none impressed me like Toast . Easy of use , easy to understand , great reporting and back of the house modules .

Recommendations to other buyers: Give it a try .. You won't be disappointed ...

Toast and the Cloud Makes Sense

Mar 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, reliable, good value.

Cons: There are still a few features that have not matured yet. A more robust ideal food cost tool that could integrate with more food vendors would be very valuable.

Overall: For over a year our organization searched for the right POS solution for us that would solve issues that our current provider could not. We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system. There were many versions of our data base, and we were hampered by issues such as the end of life for our operating system.

Toast was one of many POS providers we evaluated, including all of the top names in the industry. Some of the most important considerations that influenced our decision included the system being cloud-based, easy to use, and easy to integrate with other technology. We installed the Toast POS solution for the first time in July of 2015, and have been converting locations since then. We currently have over 60 locations using Toast, and anticipate the rest of the locations to convert this year.

Highly Recommend!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've had Toast for over a year and could not be happier. We never planned on switching from our old POS but after seeing a presentation of Toast we were blown away by the possibilities. Toast has increased our efficiency immensely which shows in our sales. We recently had over 10,000 people for our annual St. Patrick's Day Street Event. We've always been please at how easily it handles our volume, but wow, it ran smoothly and effortlessly all day long! We had 17 handhelds running and 5 terminals! We cannot say enough good things about Toast! We learn new things every day that increase our productivity!

Vendor Response

by Toast Tab on March 27, 2017

Hi Joe! Thank you so much for your glowing review! We're so happy that you're a part of our Toast family, and it has been SUCH a great pleasure working with you and your team. We're also ecstatic to hear that your Toast experience was relatively flawless, especially on a high volume holiday! Thanks again for being an important member of our family, and we look forward to our continued partnership for many more years to come! Hope we get to see you guys in Florida soon! Best Regards, Cassy & the Toast team

Building a POS

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of data reporting and management.

Cons: Still many features only available at certain levels. Can't have both online ordering and pre-order. Controlling where online orders print in house. Force printing needed information.

Overall: We are a pizzeria. We have a lot of modifications and Toast has been helping use to get the POS system we envision. While it doesn't do everything (if one did they everyone would use it), they are receptive to helping us figure out how to meet our needs. We have a ways to go, but we've come a long ways from Micros.

Vendor Response

by Toast Tab on March 27, 2017

Hi Jamie, Thank you for the honest and constructive feedback about our Point of Sale. We're happy to hear that Toast has been able to help 312 Pizza Company grow in ways Micros was not able to do for you, and we fully acknowledge that there's a whole lot more we want to do for you and your team moving forward. We hope that we can continue to learn from each other and help build a strong partnership through it. Thanks for being a part of our family! Best Regards, Cassy & the Toast team

Great POS, needs work

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Good system, great interface for employees. Unfortunately it is not set up for speed and could use some tweeks for efficiency.

Pros: Hand-helds very easy to use and speed up ordering

Cons: Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info. Please fix this!

Toasty at Party Fowl

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the ease of use. Simple to train staff and easy to pick up. Functional for the front of the house. Back office features are easy to use.

Cons: Reporting could use work. Make it simpler to print reports. Still some functionality that needs to be worked out for back office.

It has been incredible

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the ease of use behind the software. There is still opportunities to expand the functionality, but overall it is great. They are constantly pushing updates, we have had 4 since we started using the system.

Cons: The "versioning" of the menus is a bit of a task and naming "flow" is flawed. It has been since we started using the product 6 months ago. They advised they are aware of the issue, but it still hasn't been resolved.

Waterfront Grill & Tiki Bar

Mar 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using Toast for more than a year now, and it is much more suited to our needs than our previous POS. The remote access and real-time reporting were two features that we deemed necessities when POS shopping. While we didn't find all of the features we wanted initially, Toast was very receptive to our feedback and took our suggestions/questions into consideration and incorporated some of those into software updates. We are overall satisfied with this POS as well as their customer service and support.

Vendor Response

by Toast Tab on March 16, 2017

Kat - It's great to hear that Toast is a significant improvement over your previous system. We're constantly iterating based on feedback from customers like Swordfish Grill. Thanks for being an active participant in this community!

A Toast to Toast pos

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Employee integration, it's as simple as one two three, or ABC, training on toast is simple and fast, I just hired an employee who had never used a pos system and had her up and running in just 1 hour.

Cons: not all features work in offline mode, but its a step in the right direction when internet isn't available

Toast will change your business for the better! Save your business money with toast! New toast customer.

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love our Toast POS system! We have been with Toast for a couple of months now and it is one of the best business decisions we have ever made! We used to have to pay 2 separate companies for POS and one for online ordering.. with Toast it's ALL IN ONE (and cheaper than both of the old companies). Toast also offers very thorough accounting and inventory software that makes it easy for us to see where o. ur money is coming and going! The software is very user-friendly. We are happy we joined and can't wait to see what this growing company has in store for the future!

Cons: Would like the option to have both digital and print receipts available after every transaction, I'm sure they will find a way.

Toast fits like a expertly tailored suit!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user- friendly, simple, customizable, intuitive, fast.

Cons: Android's operating system took some getting used to, but once you get the hang of it then it's a cakewalk.

Overall: Toast can be whatever you want out of a POS system- you can customize all settings to fit your needs or if you want something you don't have to be too involved in and you want to keep it simple, Toast can do that too. They are always introducing new features and ways to make your life easier- and if you think of something they haven't added yet, you can request it and it will be added if other users and restaurants like the idea too. Hardware and software are integrated well and easy to use, and if there's ever a problem then 24/7 support (not robots, real Toast employees!) is only a phone call or email away.

Recommendations to other buyers: The automatic updates are wonderful as you never end up with outdated software shortly after buying it. Just like updating an app on your phone, it's super easy and is usually full of new features to check out and use to make your life easier.

Excellent value for an extremely powerful cloud based system

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an up and coming startup that is doing it right. We have used the system now for almost a year and having the power of real time reporting and remote access has been huge for us. Their are some challenges whenever dealign with a startup in terms of understanding that development of a new products and features take time. Overall we have been very impressed with Toast ability to improve and adapt, as well the way they listen to their community about feature changes that make real improvements.

Vendor Response

by Toast Tab on March 08, 2017

Hi Michael, Thank you for your kind words and positive review! We really appreciate having you as part of our Toast family, and we're especially grateful to our customers that understand that we're constantly growing new features for our product and making it more powerful with every update. We're really excited to have launched a platform where our customer community can request features for future updates, because it helps us align our goals to best fit restaurant owners, chefs, GMs, etc. Thanks again! Best, Cassy

Connectivity Issues

Feb 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: We have has some bad wiring and really bad connectivity issues. This has led to CC processing problems. Check have gone missing and would show up a few days later. The tablets would go off and come back online all the time. It seems to be a system with a bunch of good ideas that work for small places. I am not sure about the scalability of the platform at this time. I think you will get there soon.

Fragettis artisan deli

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy and simple to use

Overall: Toast is a modern foward thinking pos system. The toast team has been with me every step from the very beginning. There was and is lots of training available innitially and continually. The software it self is very userfriendly.

Vendor Response

by Toast Tab on March 08, 2017

Hi Chis! Thank you for your review and for such kind words about Toast! We're happy to hear that you have had a great experience since the beginning, and we hope we can continue to build a great partnership! Thanks for being in our Toast family! Best, Cassy

Best change I made when I took over!

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: When I took over as manager of the restaurant we had a PoS system called Breadcrumb, and it was absolutely awful. Since bringing Toast in, my life has been so much easier! It's so user friendly and on the management side, its a dream. I highly recommend this system for anyone looking to switch

Cant Imagine a better product and service out there!

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its versatility and amount of tech features are out of this world.

Cons: we didn't find out about it sooner!

Overall: I must say that if there is something out there that is needed in the hospitality business that Toast doesn't offer, than I don't even want to know about it. We have been delighted every step of the way of our Toast journey. The sales staff, project manager, menu engineer, site engineer, support staff have all greatly exceeded my expectations. Toast is a must have system!

Recommendations to other buyers: if you have seen the demonstration, and worked out a quote with your sales representative, I advise you to sign it!

They constatnly upgrade and assist

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support

Overall: 24-hour support you don't have to worry about them calling you back 4 hours later like my old post service.

Great POS system after using Micros

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to add, change or delete items. Great for getting real time sales reports as well as items sold in real time. Always updating as more users offer feedback.

Cons: Sometimes a little slow.

Overall: My restaurant had a Micros POS system for over 12 years. When we expanded and renovated, we had to expand our system. Micros was too expensive and we began to look for alternatives. We chose Toast after looking at many options and it was a great choice. Restaurant specific so they understand what restaurants need. Very intuitive and with all information in the cloud, easy to change items, prices anytime and get real time reports. Great support, too. Highly recommended.

Great POS for the money

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick editing.

Cons: When the network goes down between tablets.

Overall: We use this software in A fast-paced restaurant environment. It is great to be able to take the tablets to the tables and get orders on the go no more running back-and-forth no more paper . It is easy to program and reprogram on the go with the quick edit feature. Every restaurant should have the ability to provide the high service standard thus pos provides.

Recommendations to other buyers: Software does not track individual sales, just by who started which tab.

Very Easy to use

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is very easy to use and cost effective

Pros: The easy to use set-up

Cons: It does take awhile to get into contact customer support

Recommendations to other buyers: BUY TOAST

Best POS System Available!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use.

Cons: It does take a while to reach someone in customer service.

Overall: This system is so easy to use and cost effective for my small restaurant. If you are looking for a POS system, look no further than Toast.

Recommendations to other buyers: You should use it!

Pizzeria Toasttab POS

Oct 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use and great Tech support.

Cons: Rewards program to recognize phone numbers and names when assigning support.
Tech support need to assign ticket numbers so it easy for you to talk to the same Tech person.

Overall: Great system that the company is constantly improving. Make keeping track of business and easy. This system has a reporting system that let's you see from anywhere how business is performing. The online menu is a feature all customers will love with a layout that is mobile friendly. The rewards program needs a little work yet with how points cannot be assigned, but is worth the investment. Overall a great system to have.

Recommendations to other buyers: Keep improving your a great company with a good product.

Toast is terrific!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using toast for a year in our restaurant and love it.

Pros: Intuitive functionality. Design. Reporting.

Cons: Cost is a bit higher than others.

Recommendations to other buyers: Do a demo and you'll be sold.

Toast-ally great!

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Our diner uses the Toast POS, while it has some connectivity issues every time it updates it's software, it's generally a very reliable system. Usually I'm the one making the mistakes of course, but it's easy to edit a ticket and map the dining area (even if you move tables around).

Pros: Easy to use screens, I know my manager likes the sales graphs (he finds them very helpful for expecting rushes, etc.)

Cons: Sometimes it freezes but the tickets are all saved when you repoen the app

Toast POS Review

Sep 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of back end work making menus...reporting etc .

Cons: Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.

Overall: Fantastic customer service. Easy to learn if you have prior computer and POS experience. Reliable and efficient

Recommendations to other buyers: More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.

Best pos system ever!

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, always update, cloud base system that make confident allways be active

Cons: Need some time to setup the way you like, but at the end of the day ita the best

Recommendations to other buyers: Do a demo test first allways that you buy a pos system

Toast POS!!

Aug 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Your able to do anything you really want. With 5 stores I love the fact that when I make a change on one restaurant it make the exact same change on the other 4. Offline Mode is huge considering what we had before. 24/7 Technical Support is nice although at times they just tell you they do not know the answer and will call you back but 9/10 they never do call back.

Cons: Technical Support is so-so. Like I said, sometimes they don;t know the answer to a question and will tell you theyll call back but do not. Some features I like are not available yet but they are constantly doing updates so Im sure thatll change.

Overall: Toast has been a great overall experience thus far for my 5 restaurants. The functionality is amazing as well as the back end . All of employees hands down prefer this software over what we use to have. Offline Mode is amazing!! No more phone calls because the internet went down

Recommendations to other buyers: Make sure to train your staff right after you sign the contract. Hold training meetings. Print out all of their useful tutorials.

Toast Review

Aug 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of receipt processing and recalling past orders

Cons: The connectivity issues we have had with our printers

Recommendations to other buyers: simulate different scenarios and run the software through it to see if it does help in situations

Toast POS Review

Jul 18, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Cons: So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Recommendations to other buyers: Let your employees try it before purchasing. This will help you get feedback from the people that will be using it

Toast is The Most!

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Competitive processing rate, excellent customization, great integrated online ordering, cloud-based reporting so I can take care of all kinds of tasks from anywhere I have internet, and the list goes on.

Cons: I wish the monthly fee were a bit less.

Overall: I moved our restaurant from Aldelo to Toast, and I¿ve found it to be a Very Good Decision. Streets ahead of the competition.

Recommendations to other buyers: I¿ve recommended it to many restaurants and will continue to!

Vendor Response

by Toast Tab on July 19, 2016

Thanks so much for the great review, Jack! We really appreciate all the referrals you've sent our way.

Solid easy to use platform with great support

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price, functionality, great support.

Cons: Can't find a way to integrate an inventory program

Overall: Great support. Very quick to remedy any issues I have . Good value for the money with a solid line up of features that expands often!

Recommendations to other buyers: Super happy with my decision

Vendor Response

by Toast Tab on July 07, 2016

Thanks so much for the glowing review, Paul! Our support team will be encouraged to hear your feedback. Inventory is a focus for our product team, so hopefully we can support those features soon.

Pub56 and Toast

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Truth is I like everything about Toast. Havent had a bad situation yet.

Cons: Would really love to have tables on dinning screen say what server has what table

Overall: Since we opened Toast is one of the best things I did. Not only easy to use but easy to train employees on. One of my better choices I have made here at PUB56.

Recommendations to other buyers: Get it. Its new and modern with table side ordering and cashing out.

Vendor Response

by Toast Tab on June 30, 2016

Thanks so much for this awesome feedback, Matt. We love to hear that it was easy to train your staff and that everything is running smoothly.

Enormous Potential

May 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This restaurant POS gets better every day. Being a customer for over a year I've seen how far they've come in such a short time. Cons: system training

Vendor Response

by Toast Tab on May 20, 2016

Thanks for your review, Stephanie! We especially appreciate the feedback about training as it's a major focus for us moving forward. Check out the Customer Training Center when you have a chance: hub.toasttab.com/training

Not what expected

Apr 17, 2016
3/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I can not say anything positive about this software or company to date . Still waiting.

Cons: Horrible training incident . Their staff member walked out in the middle of our 'go live'. No apologies from the compan . A lit of excuses on behalf of the employee by the company. He was overwhelmed, etc..., etc... My staff and I trained ourselves.

Recommendations to other buyers: Don't expect much. We were told during the sales pitch it could handle our pricing strategy. Once installed, it can't. Approximately 6 months out (I do t believe this timeline) and we were told, "for what you're paying you're expecting a lot. Engineers are expensive".

Has streamlined our record keeping beautifully

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, adjust and use Staff is super responsive to questions Low flat rate for credit card processing

Cons: The setup was very involved and was frustrating to have to do over the phone.

Recommendations to other buyers: Be sure to consider every facet of the decision to purchase a point of sale system. The credit card processing ended up being what made our decision.

Great, easy to use product

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use and how simple it is to customize it to our restaurant. Also, great customer support if help is needed.

Cons: I wish the clock in/clock out functions were easier to integrate to our payroll company. Also, I wish the exporting spreadsheet for payroll was more customizable.

Recommendations to other buyers: This product has everything that we could ask for and overall we have had a great experience so far.

This product is very helpful to me and my business.

Jan 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I will continue to use this product and share the wonderful benefits with others.

Great Go Live!

Dec 29, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been live with Toast for a week now and it has been great! The initial go live day was quite seamless and the training our staff received prior to go live date set us up for success. We have been able to manage our systems easily on our own for the most part. When we do call the support line or email, they are fast, friendly and efficient. Overall, very pleased with our choice!

We use toast at 4 of our locations.

Dec 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Very reliable. User friendly. Good customer service.

Cons:
Some tablets are slow. The credit card readers are not heavy duty.

GREAT JOB!!!

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The entire team from sales to tech support has been awesome! after 30 years in hospitality, we have finally found a POS company that understand our need or cares or both.

Brought us into the 21st Century, love it!

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As an owner that's trying to spend less time in the business this software allows me to do that. The highlights for me are the ease of accessing the reporting, how intuitive the program is for our employees, our tips have doubled, and having online ordering! The expediting screen in the kitchen has really cut down on our mistakes and ticket times. Everyone we've worked with from the initial sales call, through the training, and customer service has been spot on. You guys are running a great business and I know you guys will continue to rapidly grow.

Finally A POS System that has it all

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Toast for helping to streamline the process by which we order food and beverage and provide accurate , easy to use handheld ordering tablets and back of the house programming features and reports.

We no longer need to walk away from a table with a customers credit card in hand, great for improving customer security. Additionally, most customers sign the tablet and opt out of receiving a paper receipt, saving hundreds of pounds of paper anually and helping to be a greener establishment.

Additionally since orders and entered right at the table, the number of errors in ordering is dramatically reduced, again helping us improve overall customer satisfaction.

Lastly, Toast has repeatedy demonstrated superior customer service by helping adjust our system requirements to meet the needs of the high volume nightclub business that supplements our dining and banquet sales.

Awesome software and service

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From our first meeting with our sales rep David Beckmann , through our installation and up to the point of being live for 2 months we are completely satisfied with every step of the process. David has followed up with us regularly to make sure we're satisfied and informing us about updates, etc. 5 stars all the way around.

Toast might not be for you

Dec 15, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Software is not nearly as innovative as they claim. Yes they use a cloud but when toast is having issues and their whole cloud goes down you cannot do much. None of your tablets and terminals will talk to each other, you lose tabs and you cannot process credit cards. This has happened at peak times for us and is a huge inconvenience.
Another big draw back is that if you own a bar/restaurant like us this isn't a system that's ahead of the curve. You are not able to accurately track your bartenders indivual sales. You also don't have the ability to precisely see when/what exact time sales are being made. It's very hard to notice this until you actually get the system at your place. I pointed this out to several people at Toast. Most of them were unaware this was the case. They told me it would be dealt with and then two months later said it wouldn't be because Aloha didn't have it as a feature, (which I found out later they do) and also because they felt not enough customers were requesting these features.
One more thing is that they overcharged us for the startup equipment and debited $500 more than they should've. They eventually correct things but had I not spoken up they never would've.

Great tablet POS!

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sleek system! I looked at many Tablet POS systems and Toast was the only system that ran smooth without any lag. Meet just about all my needs. Delivery, Online Ordering, House Accounts and more. Great system! Super simple to teach new employees how to use it!

Cons: Would like the ability to pay House Accounts in directly on the POS not just online. Would like to be able to have a setting that makes it so all delivery orders automatically print. Currently the only setting is for To Go & Deliveries. Should be just Deliveries. Online ordering does not have coupon code capability. NEED THAT SOON... Delivery fee is set as a gratuity for the employee. It is not a gratuity. Need to change that as even though it is paid to the employee it is a reimbursement of expenses and not taxable.

Recommendations to other buyers: Great system. Still some work in progress but the key features needed are in place and work well.

Toast is awesome!

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cost is unbeatable for a start up restaurant. Their support team does a great job when you call for help.

Cons: After working for a major chain I would like to see more functionality from the system.

Recommendations to other buyers: Do your homework and ask a lot of questions. They are quick to respond to your needs.

I have it installed in my restaurant and have used it for eight months

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy to customize, all I have to do is email the staff and it gets done.

Cons: The inventory portion needs some improvement it could be more user friendly.

Recommendations to other buyers: Make sure the software can be customized to your needs.

User friendly

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Toast is very user friendly; even for those unfamiliar with POS systems. Problems are few, but are addressed and handled quickly.

Cons: We're satisfied with Toast. Eventually, a reservation system would be nice.

Recommendations to other buyers: When researching POS systems, look for something that is user friendly and all-inclusive.

Awesome product, completely cost effective and easy to work with.

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I have found their system to be very easy to work with and definitely cost effective. The thing I hated about the other POS systems that are IPad based is that a new Ipad is so ridiculously expensive to replace. And I don't know about y'all, but when you hadn employees tech, you better be prepared to replace it. I have added tablets in literally less than 20 minutes on a Friday night because I decided that day I wanted a phone station. It was easy to do, and I took care of it without support. But when I have had issues on Friday night, like when Time Warner decided to go down for a couple hours just cause, Toast was right there on the phone and able to walk my staff through the offline experience. The data is easy to get on the back end, and in real time. I love being able to log in and see what is going on at any given time. Or edit the menu because I forgot something from my recliner at home, if I am actually able to that day. Y'all know how that is, or will.

Cons: Their software is a constant work in progress, which is a good thing. They have added a ton of features since June 2014 when I started with them. There isn't anything I don't like about the system. My only complaint is they don't yet have a fully integrated scheduling system. That is coming though, and there are solutions that sync with Toast, but I just haven't gotten away from our spreadsheet system yet. Old habits die hard.

Recommendations to other buyers: I looked at Ipad systems, First Data's system and a ton of others. I did not find one that beat the functionality of this system for a lower price, and with a truly simple maintenance or replacement cost. It definitely helped to see a demo of the product, so if you can check out a live restaurant or get on the live demo, it makes understanding the experience so much better.

Easy to use POS that is full featured.

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great POS that us easy to use, cost effective, and yet full featured. Love the "on the fly" reporting. It's also easy to make changes and edits. Reporting is strong. It's bee a pleasure to work with so far. And their team is very responsive to questions ad problems.

Love Team Toast. Always there to help.

Sep 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Toast is very simple and user friendly payment system for businesses like restaurants and coffee shops. It makes your business run that much smoothly. I just want to say than you for your service and product.

Horrible POS

Sep 03, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Nothing. It never works. I don't like anything about this system.

Cons: Constantly having to restart the tablets. Tickets don't get sent to the printers. Support is horrible. Cards readers don't work.

Recommendations to other buyers: Please choose something else. I would not recommend this to anyone. Wish we could get our money back.

Love

Jun 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love this solution and its features. The support is Awesome, friendly and helpful. They even sent T-Shirts to our staff that they wear proudly bragging to the other restaurants in our area about the technology.

Toast POS for Restaurants & Food Trucks!

Feb 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the functionality, customer service, consistency, and value. Toast POS as a product is an absolute no brainer. Issues with operations are experienced very sporadically (every other month or so) and dealt with quickly and efficiently. The interfaces are simple and easy to learn. You will save a ton of money and the hardware is not proprietary, which allows you to use it for other purposes and source it from wherever you like (Android based).

Cons: Quite frankly there is literally nothing to complain about this software or the company.

Recommendations to other buyers: Just try it and compare it to all other terminal-based systems (e.g. Micros, Positouch, Siva, Aloha, etc.).

Toast rocks for us!

Feb 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Service, support, simplicity, reporting, integrated payment processing, online ordering, and overall functionality. When we launched our business, we had purchased a competitor of Toast's product that ran on iOS platform. Based on our needs and our gourmet mobile food business model, it seemed to be a great fit. But when we attempted to implement the other software, we ran into a variety of problems from the outset, and after 2 weeks of struggling to get the other system up and going, we realized we needed to find a different solution. Toast literally saved us! Their tech engineers were on site the day after we connected with them, and they set up up for success instantly! My favorite thing to say about Toast is that it just works! But it is also much more than that. It is a very robust and integrated tool that is available at pricing that is almost embarrassingly fair. A true "Champagne Product for those on a Beer Budget," to quote my uncle.

Cons: Inability so far to offer custom app(s) to help manage and monitor the business from remote locations. This is kind of nitpicky because the ability is there; it just requires signing into site. But I would like to have a self-controlled mobile app that I can use to monitor very specific data points on a real-time basis.

Recommendations to other buyers: Consider your mobility requirements and what wireless router issues you might have in different environments. Also, give careful consideration to how you structure your items from the beginning, so there is consistency as you grow and change.

Gotta love Toast!

Oct 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like its ease of use and affordability.

Cons: There's nothing, to be honest. The platform is solid on all fronts.

Recommendations to other buyers: If you have a restaurant, you need to take a look at Toast.