--- title: "Line-Up Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Line-Up Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/157309/Line-Up/" page_type: "product" language: "en" --- # Line-Up Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Line-Up ## What is Line-Up? Beautifully crafted ticketing. Give your customers the experience they deserve. Your event starts the second a customer goes to buy a ticket. Two thirds of people say a bad booking experience stops them from coming back. Line-Up is the benchmark for customer experience when it comes to ticketing. Whether the ticket is bought online or on the door, weve raised the bar, across the board. For vendors, we provide everything required to craft the perfect experience to delight ticket buyers. ## What is Line-Up used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £5000 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Line-Up?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lineupnow.com&name=Line-Up) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Line-Up 5.0 (22) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price £5000 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (22) Ease Of Use 4.8 (5,815) Value For Money 4.9 (22) Value For Money 4.9 (3,589) Customer Service 5.0 (21) Customer Service 4.9 (3,318) ## Line-Up alternatives [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (273)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (788)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157309/Line-Up/alternatives/) ## FAQs about Line-Up Overview ### Which roles and teams benefit most from Line-Up? Line-Up is most used by artistic directors, theatre producers, and venue leadership teams that manage programming, scheduling, and event coordination. Marketing and communications staff use it to align promotions with upcoming performances, while ticketing and operations leaders rely on it to streamline event logistics, audience management, and cross-team planning. Answer based on 21 reviews Overview ### What company size and specific industries is Line-Up built for? Line-Up is designed for businesses of all sizes in the theatre, attractions, tours, and course sectors, as well as amateur event organizers. It also fits developers that need an API to build a customized booking system for these kinds of businesses. Features and Usability ### What are the key features of Line-Up? Line-Up offers event management alongside online, mobile, onsite, and kiosk ticketing. Core capabilities include seating maps, ticket reservations, season tickets, barcode and ticket scanning, concessions management, point of sale (POS), customer data management, employee management, promotions management, reporting and analytics, website management, print-at-home, and API access. Pricing ### How much does it cost and what fees or limitations are included? Line-Up starts at £5,000 per year for the Pro plan, which includes allocated seating, custom ticket design, no setup fees, and up to £250k in sales per year. Premium costs £15,000 per year with all Pro features, priority support, no setup fees, and up to £1m in sales per year. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Line-Up offer? Line-Up provides live online training and documentation to help teams get started. Live online sessions support guided setup with an instructor, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Line-Up offer? Line-Up provides chat support. Users describe the support experience as quick, friendly, and helpful, with staff willing to investigate issues and suggest fixes. Several reviewers say questions were answered promptly and setup guidance was strong, though some needed adjustments to fit specific booking needs. Answer based on 4 reviews Ease of use ### How easy is Line-Up to use for ticket sales? Line-Up makes ticket sales easy to manage for both organizers and buyers. Arts venues, theatre companies, and event teams often mention quick setup, simple website integration, live updates, and clear booking flows, though some users note there is still a short learning curve before the system feels fully familiar. Answer based on 11 reviews ## Features AI summary Based on 3,825 Ticketing reviews Not all Ticketing products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Line-Up supports **Ticket Reservations** and **Event Management**, giving teams the tools to manage bookings and oversee event operations in one system. However, it does not offer **Mobile Access**. Instead, it provides other highly rated capabilities, including **Barcode/Ticket Scanning** (**47%**) and **Seating Map** (**44%**), which help staff check in attendees faster and organize venue layouts more clearly, allowing teams to improve entry control and deliver a more organized event experience. API Application programming interface that allows for integration with other systems/databases Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Employee Management Track employee schedules, availability, and performance across projects and tasks Event Management Schedule and manage the logistics of activities and other gatherings Event Ticketing Manage tickets for specific events Line-Up 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Data Management: Searchable repository of information about clients - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Ticketing: Manage tickets for specific events - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Ticket Reservations: Create and manage ticket reservations for various events - Website Management: Built-in website builder or integration with third-party site --- Features 4.8 (22) 4.8 Based on 22 reviews ## Pricing Value for money 4.9 (22) [View pricing plan details](https://www.capterra.com/p/157309/Line-Up/pricing/) Flex Custom Quote Available It includes: - No Setup or Monthly Fees - On the Door Sales - Up to £20k Sales Per Year - Web Check-in Pro £5,000 Flat Rate,Per Year It includes: - Allocated Seating - Custom Ticket Design - No Setup Fees - Up to £250k Sales Per Year Premium £15,000 Flat Rate,Per Month It includes: - All Pro Features - No Setup Fees - Priority Support - Up to £1m Sales Per Year Bespoke Contact Vendor for Pricing It includes: - All Premium Features - 'Batphone-Level' Support - Dedicated API - Over £1m Gross Per Year Value for money 4.9 (22) 4.9 Based on 22 reviews ## Support, customer service and training options Customer Service 5.0 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (21) 5.0 Based on 21 reviews ## User reviews Overall rating 5.0 Based on 22 reviews Filter by rating 5(21) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Abdul S. CNC programmer Furniture ### "Line up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2019 Excellent application.Can be used recommend to any one who looks something like this. Pros This software is user friendly.it has some very smart short cut keys for some certain process. Cons There are some thing which cannot be supportive by this application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RU REBECCA U. Marketing Manager Performing Arts ### "Perfect solution to our Box Office woes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2019 So far Line Up has provided us with an effective booking system that enables us to free up staff time and ensure our audiences/bookers are happy. The phone is definitely ringing much less! We've had to slightly tweak the system to suit our needs and even though some options weren't possible, nothing was too much trouble and Line Up were always happy to investigate and offer solutions. Their customer service is impeccable and looking forward to working with them as we develop our offer at Theatre Peckham. Pros We needed a system that was easy to use by both our audiences/bookers and staff team members. Line Up provides a user friendly journey for both of us, that is quick, simple and effective. It's great to know the Line Up team are just at the end of the phone if we need any support . Cons We need to do a lot of reporting for Arts Council that means gathering lots of data and being able to pull many different reports. Even though some requirements aren't yet supported by Line Up, we were able to work out suitable solutions. Switched from [Little Box Office](https://www.capterra.com/p/125234/The-Little-Box-Office/) It wasn't fulfilling our needs and offering the support we needed. Alternatives considered [Spektrix](https://www.capterra.com/p/89233/Spektrix/) Reasons for choosing Line-Up Cost, usability and because we had received brilliant recommendations from fellow organisations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bethan R. Director of Ticketing Operations Arts and Crafts ### "Line Up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2019 As a long time Spektrix user, I was quite set in my ways by the time I came to launch Arts Tickets. At the time, the system was relatively basic and not well equipped to host a show with a booking period of longer than about a month but we have worked together over the last year to add and enhance features within the system and the guys have been so open-minded and accommodating of my millions of requests! They are always on the end of the phone or email to help and to pitch in if I need something urgently. I would already recommend the system as it is but can happily say that it is only going to continue improving. My favourite feature is the CSV sales upload. For our shows, we operate paperless guest lists; the front of house team have tablets with Line Up on and they use the Web Check In feature to mark guests as checked in. This means we require customer names from our third party agents. When an Excel/CSV file with First Name, Last Name and Number of Tickets is copied and pasted into the Bulk Issue field, you can essentially just drag and drop your sales in for quick and easy processing! Pros The software is very user friendly and has some very smart shortcuts for certain processes. Cons The existing API links with agents' systems are limited but that will change as time goes on. Switched from [Spektrix](https://www.capterra.com/p/89233/Spektrix/) Line Up offers a more client focussed approach and more flexibility in adapting the system to reach its fullest potential. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NW Nicky W. Director Leisure, Travel & Tourism ### "Line Up Now Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2018 Brilliant, from start to finish, we have had support & excellent value for money Pros Easy to set up, use and brilliant customer service Cons Nothing, easy to use and very user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew D. Director Events Services ### "Incredibly helpful and ideally suited to our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2018 We needed a ticket solution for our festival that was flexible, well integrated into our own site and looked good. That was harder to find than you'd think. We found Line-Up after a LOT of searching - and are really pleased with the results. We'll be working with them from now on. Pros It looks great, integrates well on our website and the worklow is well thought out from start to finish. Also, the help we had from the team was exceptional. Cons There actually isn't anything I would identify as being a flaw. I think the service is young, which was initially a concern, but they seem to be doing everything right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Adam J. Director ### "Fantastic service, the customer service is just incredible, the staff are always happy to help." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2017 Pros Once you get used to the service it is extremely easy to use, it's extremely easy to integrate with your word press website. You have access to all your customers data which is usually withheld on other ticketing platforms. Cons I had a bit of trouble working out how to use some features (which the lineup crew had no issue helping me understand once reaching out to them) but after getting the hang of things that issue was easily solved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ George J. Artistic Director Entertainment ### "Fantastic, easy to use and great support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2017 Pros I like The customisable features on the ticketing page, the fact you can choose colours and it's really easy to change things too. Cons I think must be the fee but it's better then most so can't complain. I struggled at first just to get my head around how the fees work but now I understand it's so easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Matt M. Artistic Director ### "A joy to work with, making our lives much easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 8, 2017 Pros \- The best and clearest live-tracking of sales that I've come across - Simple at point-of-sale for customers - Efficient, good-humoured team, with whom it's a pleasure to work, and who frequently go above and beyond the call of duty - Great level of detail available and clearly noted across the interface - Clear management between venue, promoter and software team - Can't recommend Line-Up highly enough Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Laura B. Associate Director ### "Excellent - easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 8, 2017 Pros The software has been so easy to use - we're using it to sell tickets for a large event we are running. We can easily view how many tickets have been sold and how many are remaining, increase or decrease the number of tickets available, and edit the pricing of tickets. There's also an option to put tickets through as complimentary to book slots for VIP guests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH April H. Account Director ### "Really helpful team and so user friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2017 Pros It's built with the user in mind. The dashboard is super simple to use and you don't need any lessons in how to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157309/Line-Up/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.