Planvine

Line-Up

5 / 5 17 reviews

Who Uses This Software?

Line-Up is used by all types of businesses: theatres, attractions, tours, courses and amateur event organisers. For developers, our API means you can create a customised booking system with ease.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month
  • Pricing Details
    Flexible pricing: choose from either a per ticket or monthly fee options
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Planvine
  • lineupnow.com
  • Founded 2010
  • United Kingdom

About Line-Up

Beautifully crafted ticketing. Give your customers the experience they deserve. Your event starts the second a customer goes to buy a ticket. Two thirds of people say a bad booking experience stops them from coming back. Line-Up is the benchmark for customer experience when it comes to ticketing. Whether the ticket is bought online or on the door, weve raised the bar, across the board. For vendors, we provide everything required to craft the perfect experience to delight ticket buyers.


Line-Up Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Line-Up Reviews Recently Reviewed!

Fantastic service, the customer service is just incredible, the staff are always happy to help.

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Once you get used to the service it is extremely easy to use, it's extremely easy to integrate with your word press website.
You have access to all your customers data which is usually withheld on other ticketing platforms.

Cons: I had a bit of trouble working out how to use some features (which the lineup crew had no issue helping me understand once reaching out to them) but after getting the hang of things that issue was easily solved.

Fantastic, easy to use and great support.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: I like The customisable features on the ticketing page, the fact you can choose colours and it's really easy to change things too.

Cons: I think must be the fee but it's better then most so can't complain. I struggled at first just to get my head around how the fees work but now I understand it's so easy.

A joy to work with, making our lives much easier

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - The best and clearest live-tracking of sales that I've come across
- Simple at point-of-sale for customers
- Efficient, good-humoured team, with whom it's a pleasure to work, and who frequently go above and beyond the call of duty
- Great level of detail available and clearly noted across the interface
- Clear management between venue, promoter and software team
- Can't recommend Line-Up highly enough

Excellent - easy to use

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has been so easy to use - we're using it to sell tickets for a large event we are running. We can easily view how many tickets have been sold and how many are remaining, increase or decrease the number of tickets available, and edit the pricing of tickets. There's also an option to put tickets through as complimentary to book slots for VIP guests.

Really helpful team and so user friendly!

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's built with the user in mind. The dashboard is super simple to use and you don't need any lessons in how to use it.

We used Line Up to manage ticketing for our Festival. The customer support was second to none.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our needs were complex. There were multiple shows on each day, a variety of webpages needing widgets to link to the purchase basket, and a wide a range of combined and discounted tickets. Line Up worked tirelessly with us through a series of iterations to help come up with the perfect user interface. They even went as far as embedding for us the required widget code on each of about 30 separate pages on our website. Highly recommended.

Overall: Great customer support.

Most helpful team EVER

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service from these guys is just perfect. They are always on hand to fix anything, including large-scale stuff about how the software functions.

Cons: Can't make notes on bookings - but it's in the pipeline. The final ticket list sin't always that comprehensive because we use a lot of codes, and they don't show up as separate amounts, menaing you have to do a bit more maths.

Overall: Really comprehensive overview of many events, easy use, easy access to information.

First Rate Service!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Superb and friendly customer service and a smooth running and efficient ticketing service. The costs seem way below their nearest competitor and we have had difficulties with other ticketing services, both technically and on customer service. Not Line up! The service was up and running within hours of us applying and has run smoothly ever since.

A great all-round ticketing service at a resonable price and constantly improving.

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We use LineUp for our entire theatre venue, including shows and festivals, and it's a great tool. It provides an all-round ticketing service at a reasonable price and has a great team, quick to give support and take feedback on board.

Cons: It does perhaps not have as many features as some other providers at this stage, but new feature are being added all the time.

Overall: We use it for our entire theatre venue to sell tickets for shows and festivals and it offers and all-round ticketing service.

The team are very responsive and incredibly helpful.

Aug 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is very easy to use and is intuitive. What's even better is the team is continuously improving the service and adding features.

Cons: Some features haven't be integrated yet but the team are great about checking in and letting you know what's in the works.

The simplest way to sell tickets directly from your website. Extremely happy with Line-Up.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - You can sell directly on your website (no diverting to third party ticket sites)
- It's full customisable - colour, ticket tiering etc.
- Extremely easy-to-use interface
- Great customer support
- Ticket widget embeds with just one line of code

Cons: There was not an option for voucher discounts, but after contacting Line-Up I was informed that this is currently being developed to be launched in the next couple of months.

Easy to use and stylish

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Find line up very easy to use, it looks great and is customers can book ticket smoothly in a few clicks :)

Line-Up at The Bunker Theatre

Dec 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The software is easy to use, incorporates live updates, and serves our needs of the theater.

Cons: There are still some teething issues, but Line-Up is very fast to respond and fix any bugs or errors that arise.

Overall: Line-Up has been exceptional, not only in delivering a ticketing system for The Bunker Theatre that provides ultimate ease at point-of-use for our customers but a system that aims to optimize the backend of the system, taking theater ticketing well and truly into the 21st century. Reactionary sales updates and analysis are helping us scrutinize the effectiveness of our marketing. On the door check-in is easy and sales can be taken right up to the show starting.

This high-class ticketing system is backed up by a world-class team that has gone the extra mile to make sure that the system works best for us as a venue. They are continually making improvements, allowing us to adapt and optimize the system to our needs, our producers┬┐ needs and our audience's needs. They have worked tirelessly to hit our deadlines and I am convinced that, with more honing and developing, their system will quickly take over all Off-West End and touring venues and will overtake any competition in the sector.

Just what we wanted

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The ticketing widget looks good on our website, and doesn't take customers away from our site. It gives a smooth, quick experience for our customers, is easy for us to manage - refunds and transfers are so easy to do. We are a small organization but have distinct requirements and chose the pro version to have bespoke tickets - we think this has been very worthwhile. The Customer Support has been excellent and they have helped us think it through and get it right for us (I'm not very IT savvy!). They are developing new features all the time as they get customer feedback. Have a look at our site www.ouseburntrust.org.uk/buy-tour-tickets and see for yourself.

Excellent service!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and efficient

Overall: I have had an excellent experience so far with line up, so easy to use and to incorporate on my website, also customer service is second to none, always answered quickly and given the greatest amount of help from them. Would highly recommend using line up to anyone and look forward to working with them for years to come !

Ticket Selling for Pint-Sized

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How customers can buy tickets on the page of the event, e.g. on a theatre website as opposed to taking you to an external link. Have found that this helps more people buy tickets for the event as it gets rid of any confusion and takes you to the payment process quickly.

Overall: I run a theatre company called Pint-Sized and we use Line-Up to sell tickets for our short play events. It's easily the best ticketing service we've used - simple, so easy to use and we've found that we have actually sold more tickets through their quick, no-hassle payment system. The fact that customers can buy tickets on the actual page of the event, and the event organisers can check how many tickets you've sold within seconds, makes the whole process beneficial for everyone. Can highly recommend Line-Up to any event organisers out there, especially anyone involved in the arts. Easily the best ticketing system I've ever seen on a theatre website!

Very helpful and met all our needs

Dec 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service

Cons: Nothing

Overall: We worked closely with Line-Up as we were developing a new website for our venue and they were incredibly helpful. They added extra features to the plug-in as our request.
Months later, they continue to respond immediately to any request.
The posting of events is very easy, and I like the way it gets you to check that you are not duplicating an event (which can happen with several different people added events to one venue).
Two areas that could be improved are:
Adding categories
The buying tickets interface

Overall very happy with Line-Up