--- title: "Line-Up Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Line-Up Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/157309/Line-Up/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Line-Up Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Line-Up ## What is Line-Up? Beautifully crafted ticketing. Give your customers the experience they deserve. Your event starts the second a customer goes to buy a ticket. Two thirds of people say a bad booking experience stops them from coming back. Line-Up is the benchmark for customer experience when it comes to ticketing. Whether the ticket is bought online or on the door, weve raised the bar, across the board. For vendors, we provide everything required to craft the perfect experience to delight ticket buyers. ## What is Line-Up used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £5000 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Line-Up?[Manage this product listing](https://www.g2.com/products/line-up/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Line-Up 5.0 (22) VS. [4.8 (100)](https://www.capterra.com/p/149771/idloom-events/reviews/) Starting Price £5000 Flat Rate, Per Year Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (22) Ease Of Use 4.7 (5,835) Value For Money 4.9 (22) Value For Money 4.7 (3,609) Customer Service 5.0 (21) Customer Service 4.8 (3,336) ## Line-Up alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (136)](https://www.capterra.com/p/168633/ExpoPass/reviews/) Starting price $2495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (576)](https://www.capterra.com/p/118047/Tripleseat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157309/Line-Up/alternatives/) ## FAQs about Line-Up Overview ### Which roles and teams benefit most from Line-Up? Line-Up is most used by artistic directors, theatre producers, and venue leaders who plan seasons, coordinate productions, and maintain visibility across programming. Ticketing operations and communications teams use it to align event details, schedules, and audience information, while executive directors and presidents oversee programming decisions and organizational calendars. Answer based on 21 reviews Overview ### What company size and specific industries is Line-Up built for? Line-Up is designed for businesses of all sizes in the theatre, attractions, tours, and courses sectors, as well as amateur event organisers. It also suits developers who need an API for building a customised booking system. Features and Usability ### What are the key features of Line-Up? Line-Up offers event management, event ticketing, and API access for building ticketing workflows. Core ticketing options include online ticketing, mobile ticketing, onsite ticketing, kiosk ticketing, print-at-home tickets, season tickets, and ticket reservations. It also includes barcode scanning, seating maps, point of sale, promotions management, reporting/analytics, and customer data management. Pricing ### How much does it cost and what fees or limitations are included? Line-Up starts at £5,000 per year for the Pro plan, with a 3% per-ticket fee and no setup fees. The Premium plan costs £15,000 per year, with a 2% per-ticket fee, priority support, and all Pro features. The Pro plan includes allocated seating, custom ticket design, and up to £250k in sales per year. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Line-Up offer? Line-Up provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced review and step-by-step checking when needed. Getting Started and Support ### What customer support options does Line-Up offer? Line-Up provides chat support. Users describe the support team as quick to respond, helpful with setup and adjustments, and willing to investigate issues when needed. Feedback also notes friendly service and practical guidance, though some requests require custom changes that may not always be possible. Answer based on 4 reviews Ease of use ### How easy is Line-Up to use for event ticketing? Line-Up makes event ticketing easy for organizers and customers through a simple booking flow, live sales updates, and straightforward ticket controls. Theatre companies and arts event teams value quick website integration, on-page purchasing, pricing edits, complimentary tickets, and shortcuts, though some users may need a short familiarization period. Answer based on 11 reviews ## Features AI summary Based on 3,861 Ticketing reviews Capterra reviewers point to the following as the ticketing features buyers care about most: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Line-Up offers other functionality that reviewers also consider important, including **Ticket Reservations** (**59%**). This feature gives teams a practical way to hold and manage attendee spots before purchase is finalized, helping businesses handle demand more efficiently and keep event access organized. API Application programming interface that allows for integration with other systems/databases Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Employee Management Track employee schedules, availability, and performance across projects and tasks Event Management Schedule and manage the logistics of activities and other gatherings Event Ticketing Manage tickets for specific events Line-Up 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Data Management: Searchable repository of information about clients - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Ticketing: Manage tickets for specific events - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Ticket Reservations: Create and manage ticket reservations for various events - Website Management: Built-in website builder or integration with third-party site --- Features 4.8 (22) 4.8 Based on 22 reviews ## Pricing Value for money 4.9 (22) [View pricing plan details](https://www.capterra.com/p/157309/Line-Up/pricing/) Flex Custom Quote Available It includes: - No Setup or Monthly Fees - On the Door Sales - Up to £20k Sales Per Year - Web Check-in Pro £5,000 Flat Rate,Per Year It includes: - Allocated Seating - Custom Ticket Design - No Setup Fees - Up to £250k Sales Per Year Premium £15,000 Flat Rate,Per Month It includes: - All Pro Features - No Setup Fees - Priority Support - Up to £1m Sales Per Year Bespoke Contact Vendor for Pricing It includes: - All Premium Features - 'Batphone-Level' Support - Dedicated API - Over £1m Gross Per Year Value for money 4.9 (22) 4.9 Based on 22 reviews ## Support, customer service and training options Customer Service 5.0 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (21) 5.0 Based on 21 reviews ## User reviews Overall rating 5.0 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DI Director Director Used the software for: Less than 1 year ### "Incredibly helpful and ideally suited to our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2018 We needed a ticket solution for our festival that was flexible, well integrated into our own site and looked good. That was harder to find than you'd think. We found Line-Up after a LOT of searching - and are really pleased with the results. We'll be working with them from now on. Pros It looks great, integrates well on our website and the worklow is well thought out from start to finish. Also, the help we had from the team was exceptional. Cons There actually isn't anything I would identify as being a flaw. I think the service is young, which was initially a concern, but they seem to be doing everything right. DO Director of Ticketing Operations Director of Ticketing Operations Used the software for: 1-3 years ### "Line Up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2019 As a long time Spektrix user, I was quite set in my ways by the time I came to launch Arts Tickets. At the time, the system was relatively basic and not well equipped to host a show with a booking period of longer than about a month but we have worked together over the last year to add and enhance features within the system and the guys have been so open-minded and accommodating of my millions of requests! They are always on the end of the phone or email to help and to pitch in if I need something urgently. I would already recommend the system as it is but can happily say that it is only going to continue improving. My favourite feature is the CSV sales upload. For our shows, we operate paperless guest lists; the front of house team have tablets with Line Up on and they use the Web Check In feature to mark guests as checked in. This means we require customer names from our third party agents. When an Excel/CSV file with First Name, Last Name and Number of Tickets is copied and pasted into the Bulk Issue field, you can essentially just drag and drop your sales in for quick and easy processing! Pros The software is very user friendly and has some very smart shortcuts for certain processes. Cons The existing API links with agents' systems are limited but that will change as time goes on. CH Chair Chair Used the software for: Less than 1 year ### "Very helpful and met all our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2016 We worked closely with Line-Up as we were developing a new website for our venue and they were incredibly helpful. They added extra features to the plug-in as our request. Months later, they continue to respond immediately to any request. The posting of events is very easy, and I like the way it gets you to check that you are not duplicating an event (which can happen with several different people added events to one venue). Two areas that could be improved are: Adding categories The buying tickets interface Overall very happy with Line-Up Pros Customer service Cons Nothing MM Marketing Manager Marketing Manager Used the software for: Less than 1 year ### "Perfect solution to our Box Office woes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2019 So far Line Up has provided us with an effective booking system that enables us to free up staff time and ensure our audiences/bookers are happy. The phone is definitely ringing much less! We've had to slightly tweak the system to suit our needs and even though some options weren't possible, nothing was too much trouble and Line Up were always happy to investigate and offer solutions. Their customer service is impeccable and looking forward to working with them as we develop our offer at Theatre Peckham. Pros We needed a system that was easy to use by both our audiences/bookers and staff team members. Line Up provides a user friendly journey for both of us, that is quick, simple and effective. It's great to know the Line Up team are just at the end of the phone if we need any support . Cons We need to do a lot of reporting for Arts Council that means gathering lots of data and being able to pull many different reports. Even though some requirements aren't yet supported by Line Up, we were able to work out suitable solutions. Abdul S. CNC programmer Used the software for: Less than 1 year ### "Line up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2019 Excellent application.Can be used recommend to any one who looks something like this. Pros This software is user friendly.it has some very smart short cut keys for some certain process. Cons There are some thing which cannot be supportive by this application. AD Artistic Director Artistic Director Used the software for: Less than 1 year ### "Line-Up at The Bunker Theatre" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Line-Up has been exceptional, not only in delivering a ticketing system for The Bunker Theatre that provides ultimate ease at point-of-use for our customers but a system that aims to optimize the backend of the system, taking theater ticketing well and truly into the 21st century. Reactionary sales updates and analysis are helping us scrutinize the effectiveness of our marketing. On the door check-in is easy and sales can be taken right up to the show starting. This high-class ticketing system is backed up by a world-class team that has gone the extra mile to make sure that the system works best for us as a venue. They are continually making improvements, allowing us to adapt and optimize the system to our needs, our producers needs and our audience's needs. They have worked tirelessly to hit our deadlines and I am convinced that, with more honing and developing, their system will quickly take over all Off-West End and touring venues and will overtake any competition in the sector. Pros The software is easy to use, incorporates live updates, and serves our needs of the theater. Cons There are still some teething issues, but Line-Up is very fast to respond and fix any bugs or errors that arise. AD Artistic Director Artistic Director Used the software for: Less than 1 year ### "A great all-round ticketing service at a resonable price and constantly improving." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2017 We use it for our entire theatre venue to sell tickets for shows and festivals and it offers and all-round ticketing service. Pros We use LineUp for our entire theatre venue, including shows and festivals, and it's a great tool. It provides an all-round ticketing service at a reasonable price and has a great team, quick to give support and take feedback on board. Cons It does perhaps not have as many features as some other providers at this stage, but new feature are being added all the time. HO Head of Theatre Head of Theatre Used the software for: Less than 1 year ### "Most helpful team EVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2017 Really comprehensive overview of many events, easy use, easy access to information. Pros The customer service from these guys is just perfect. They are always on hand to fix anything, including large-scale stuff about how the software functions. Cons Can't make notes on bookings - but it's in the pipeline. The final ticket list sin't always that comprehensive because we use a lot of codes, and they don't show up as separate amounts, menaing you have to do a bit more maths. TP Theatre Producer Theatre Producer Used the software for: Less than 1 year ### "Ticket Selling for Pint-Sized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 I run a theatre company called Pint-Sized and we use Line-Up to sell tickets for our short play events. It's easily the best ticketing service we've used - simple, so easy to use and we've found that we have actually sold more tickets through their quick, no-hassle payment system. The fact that customers can buy tickets on the actual page of the event, and the event organisers can check how many tickets you've sold within seconds, makes the whole process beneficial for everyone. Can highly recommend Line-Up to any event organisers out there, especially anyone involved in the arts. Easily the best ticketing system I've ever seen on a theatre website! Pros How customers can buy tickets on the page of the event, e.g. on a theatre website as opposed to taking you to an external link. Have found that this helps more people buy tickets for the event as it gets rid of any confusion and takes you to the payment process quickly. PM Psychic Medium Psychic Medium Used the software for: Less than 1 year ### "Excellent service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 I have had an excellent experience so far with line up, so easy to use and to incorporate on my website, also customer service is second to none, always answered quickly and given the greatest amount of help from them. Would highly recommend using line up to anyone and look forward to working with them for years to come ! Pros Easy to use and efficient [View all Reviews](https://www.capterra.com/p/157309/Line-Up/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.