# Line-Up Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Line-Up the right Ticketing solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157309/Line-Up/reviews --- Line-Up 5 (22) [View alternatives](https://www.capterra.com/p/157309/Line-Up/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Line-Up Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew D. Director Events Services Used the software for: 6-12 months ### "Incredibly helpful and ideally suited to our needs" October 18, 2018 5.0 We needed a ticket solution for our festival that was flexible, well integrated into our own site and looked good. That was harder to find than you'd think. We found Line-Up after a LOT of searching - and are really pleased with the results. We'll be working with them from now on. Pros It looks great, integrates well on our website and the worklow is well thought out from start to finish. Also, the help we had from the team was exceptional. Cons There actually isn't anything I would identify as being a flaw. I think the service is young, which was initially a concern, but they seem to be doing everything right. Review Source BR Bethan R. Director of Ticketing Operations Arts and Crafts Used the software for: 1-2 years ### "Line Up " July 24, 2019 5.0 As a long time Spektrix user, I was quite set in my ways by the time I came to launch Arts Tickets. At the time, the system was relatively basic and not well equipped to host a show with a booking period of longer than about a month but we have worked together over the last year to add and enhance features within the system and the guys have been so open-minded and accommodating of my millions of requests! They are always on the end of the phone or email to help and to pitch in if I need something urgently. I would already recommend the system as it is but can happily say that it is only going to continue improving. My favourite feature is the CSV sales upload. For our shows, we operate paperless guest lists; the front of house team have tablets with Line Up on and they use the Web Check In feature to mark guests as checked in. This means we require customer names from our third party agents. When an Excel/CSV file with First Name, Last Name and Number of Tickets is copied and pasted into the Bulk Issue field, you can essentially just drag and drop your sales in for quick and easy processing! Pros The software is very user friendly and has some very smart shortcuts for certain processes. Cons The existing API links with agents' systems are limited but that will change as time goes on. Switched from [Spektrix](https://www.capterra.com/p/89233/Spektrix/) Line Up offers a more client focussed approach and more flexibility in adapting the system to reach its fullest potential. Review Source DP Dave P. Chair Music Used the software for: 6-12 months ### "Very helpful and met all our needs" December 2, 2016 4.0 We worked closely with Line-Up as we were developing a new website for our venue and they were incredibly helpful. They added extra features to the plug-in as our request. Months later, they continue to respond immediately to any request. The posting of events is very easy, and I like the way it gets you to check that you are not duplicating an event (which can happen with several different people added events to one venue). Two areas that could be improved are: Adding categories The buying tickets interface Overall very happy with Line-Up Pros Customer service Cons Nothing Review Source RU REBECCA U. Marketing Manager Performing Arts Used the software for: Less than 6 months ### "Perfect solution to our Box Office woes" August 13, 2019 5.0 So far Line Up has provided us with an effective booking system that enables us to free up staff time and ensure our audiences/bookers are happy. The phone is definitely ringing much less! We've had to slightly tweak the system to suit our needs and even though some options weren't possible, nothing was too much trouble and Line Up were always happy to investigate and offer solutions. Their customer service is impeccable and looking forward to working with them as we develop our offer at Theatre Peckham. Pros We needed a system that was easy to use by both our audiences/bookers and staff team members. Line Up provides a user friendly journey for both of us, that is quick, simple and effective. It's great to know the Line Up team are just at the end of the phone if we need any support . Cons We need to do a lot of reporting for Arts Council that means gathering lots of data and being able to pull many different reports. Even though some requirements aren't yet supported by Line Up, we were able to work out suitable solutions. Alternatives considered [Spektrix](https://www.capterra.com/p/89233/Spektrix/) Reason for choosing Line-Up Cost, usability and because we had received brilliant recommendations from fellow organisations Switched from [Little Box Office](https://www.capterra.com/p/125234/The-Little-Box-Office/) It wasn't fulfilling our needs and offering the support we needed. Review Source Abdul S. CNC programmer Furniture Used the software for: 6-12 months ### "Line up" November 6, 2019 5.0 Excellent application.Can be used recommend to any one who looks something like this. Pros This software is user friendly.it has some very smart short cut keys for some certain process. Cons There are some thing which cannot be supportive by this application. Review Source JM Joshua M. Artistic Director Entertainment Used the software for: Less than 6 months ### "Line-Up at The Bunker Theatre" December 3, 2016 5.0 Line-Up has been exceptional, not only in delivering a ticketing system for The Bunker Theatre that provides ultimate ease at point-of-use for our customers but a system that aims to optimize the backend of the system, taking theater ticketing well and truly into the 21st century. Reactionary sales updates and analysis are helping us scrutinize the effectiveness of our marketing. On the door check-in is easy and sales can be taken right up to the show starting. This high-class ticketing system is backed up by a world-class team that has gone the extra mile to make sure that the system works best for us as a venue. They are continually making improvements, allowing us to adapt and optimize the system to our needs, our producers needs and our audience's needs. They have worked tirelessly to hit our deadlines and I am convinced that, with more honing and developing, their system will quickly take over all Off-West End and touring venues and will overtake any competition in the sector. Pros The software is easy to use, incorporates live updates, and serves our needs of the theater. Cons There are still some teething issues, but Line-Up is very fast to respond and fix any bugs or errors that arise. Review Source TH Tessa H. Artistic Director Performing Arts Used the software for: 6-12 months ### "A great all-round ticketing service at a resonable price and constantly improving." August 17, 2017 5.0 We use it for our entire theatre venue to sell tickets for shows and festivals and it offers and all-round ticketing service. Pros We use LineUp for our entire theatre venue, including shows and festivals, and it's a great tool. It provides an all-round ticketing service at a reasonable price and has a great team, quick to give support and take feedback on board. Cons It does perhaps not have as many features as some other providers at this stage, but new feature are being added all the time. Review Source AS Ami S. Head of Theatre Arts and Crafts Used the software for: 6-12 months ### "Most helpful team EVER" August 31, 2017 5.0 Really comprehensive overview of many events, easy use, easy access to information. Pros The customer service from these guys is just perfect. They are always on hand to fix anything, including large-scale stuff about how the software functions. Cons Can't make notes on bookings - but it's in the pipeline. The final ticket list sin't always that comprehensive because we use a lot of codes, and they don't show up as separate amounts, menaing you have to do a bit more maths. Review Source NO Nicholas O. Theatre Producer Entertainment Used the software for: Less than 6 months ### "Ticket Selling for Pint-Sized" December 2, 2016 5.0 I run a theatre company called Pint-Sized and we use Line-Up to sell tickets for our short play events. It's easily the best ticketing service we've used - simple, so easy to use and we've found that we have actually sold more tickets through their quick, no-hassle payment system. The fact that customers can buy tickets on the actual page of the event, and the event organisers can check how many tickets you've sold within seconds, makes the whole process beneficial for everyone. Can highly recommend Line-Up to any event organisers out there, especially anyone involved in the arts. Easily the best ticketing system I've ever seen on a theatre website! Pros How customers can buy tickets on the page of the event, e.g. on a theatre website as opposed to taking you to an external link. Have found that this helps more people buy tickets for the event as it gets rid of any confusion and takes you to the payment process quickly. Review Source KM Karen M. Psychic Medium Events Services Used the software for: 6-12 months ### "Excellent service!" December 2, 2016 5.0 I have had an excellent experience so far with line up, so easy to use and to incorporate on my website, also customer service is second to none, always answered quickly and given the greatest amount of help from them. Would highly recommend using line up to anyone and look forward to working with them for years to come ! Pros Easy to use and efficient Review Source cL courtney L. Deputy Artistic Director Used the software for: 6-12 months ### "The team are very responsive and incredibly helpful. " August 5, 2017 5.0 Pros The software is very easy to use and is intuitive. What's even better is the team is continuously improving the service and adding features. Cons Some features haven't be integrated yet but the team are great about checking in and letting you know what's in the works. Review Source LT Lesley T. Admin and Comms Officer Civic & Social Organization Used the software for: Less than 6 months ### "Just what we wanted" December 2, 2016 5.0 The ticketing widget looks good on our website, and doesn't take customers away from our site. It gives a smooth, quick experience for our customers, is easy for us to manage - refunds and transfers are so easy to do. We are a small organization but have distinct requirements and chose the pro version to have bespoke tickets - we think this has been very worthwhile. The Customer Support has been excellent and they have helped us think it through and get it right for us (I'm not very IT savvy!). They are developing new features all the time as they get customer feedback. Have a look at our site www.ouseburntrust.org.uk/buy-tour-tickets and see for yourself. Review Source NW Nicky W. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Line Up Now Review" October 22, 2018 5.0 Brilliant, from start to finish, we have had support & excellent value for money Pros Easy to set up, use and brilliant customer service Cons Nothing, easy to use and very user friendly Review Source JT Jon T. Director Entertainment Used the software for: Less than 6 months ### "We used Line Up to manage ticketing for our Festival. The customer support was second to none." September 6, 2017 5.0 Great customer support. Pros Our needs were complex. There were multiple shows on each day, a variety of webpages needing widgets to link to the purchase basket, and a wide a range of combined and discounted tickets. Line Up worked tirelessly with us through a series of iterations to help come up with the perfect user interface. They even went as far as embedding for us the required widget code on each of about 30 separate pages on our website. Highly recommended. Review Source AJ Adam J. Director Used the software for: 6-12 months ### "Fantastic service, the customer service is just incredible, the staff are always happy to help." November 11, 2017 5.0 Pros Once you get used to the service it is extremely easy to use, it's extremely easy to integrate with your word press website. You have access to all your customers data which is usually withheld on other ticketing platforms. Cons I had a bit of trouble working out how to use some features (which the lineup crew had no issue helping me understand once reaching out to them) but after getting the hang of things that issue was easily solved. Review Source BA Bex A. President Music Used the software for: 6-12 months ### "The simplest way to sell tickets directly from your website. Extremely happy with Line-Up. " June 27, 2017 5.0 Pros \- You can sell directly on your website (no diverting to third party ticket sites) - It's full customisable - colour, ticket tiering etc. - Extremely easy-to-use interface - Great customer support - Ticket widget embeds with just one line of code Cons There was not an option for voucher discounts, but after contacting Line-Up I was informed that this is currently being developed to be launched in the next couple of months. Review Source LB Laura B. Associate Director Used the software for: Less than 6 months ### "Excellent - easy to use" September 8, 2017 5.0 Pros The software has been so easy to use - we're using it to sell tickets for a large event we are running. We can easily view how many tickets have been sold and how many are remaining, increase or decrease the number of tickets available, and edit the pricing of tickets. There's also an option to put tickets through as complimentary to book slots for VIP guests. Review Source SH Steve H. CEO Used the software for: Less than 6 months ### "First Rate Service!" August 29, 2017 5.0 Pros Superb and friendly customer service and a smooth running and efficient ticketing service. The costs seem way below their nearest competitor and we have had difficulties with other ticketing services, both technically and on customer service. Not Line up! The service was up and running within hours of us applying and has run smoothly ever since. Review Source GJ George J. Artistic Director Entertainment Used the software for: 6-12 months ### "Fantastic, easy to use and great support." September 14, 2017 5.0 Pros I like The customisable features on the ticketing page, the fact you can choose colours and it's really easy to change things too. Cons I think must be the fee but it's better then most so can't complain. I struggled at first just to get my head around how the fees work but now I understand it's so easy. Review Source MM Matt M. Artistic Director Used the software for: 1-2 years ### "A joy to work with, making our lives much easier" September 8, 2017 5.0 Pros \- The best and clearest live-tracking of sales that I've come across - Simple at point-of-sale for customers - Efficient, good-humoured team, with whom it's a pleasure to work, and who frequently go above and beyond the call of duty - Great level of detail available and clearly noted across the interface - Clear management between venue, promoter and software team - Can't recommend Line-Up highly enough Review Source AH April H. Account Director Used the software for: Less than 6 months ### "Really helpful team and so user friendly!" September 8, 2017 5.0 Pros It's built with the user in mind. The dashboard is super simple to use and you don't need any lessons in how to use it. Review Source PK Phachog K. Used the software for: ### "Easy to use and stylish " February 24, 2017 5.0 Find line up very easy to use, it looks great and is customers can book ticket smoothly in a few clicks :) Review Source Similar Products Featured