AirGMS

AirGMS

4.5 / 5 18 reviews

Who Uses This Software?

AirGMS provides a cloud-based software specifically for Airbnb property managers who utilize multiple Airbnb accounts.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Per Active Listing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • AirGMS
  • www.airgms.com
  • Founded 2015
  • Canada

About AirGMS

AirGMS software is designed to help property managers and hosts with multiple Airbnb accounts. AirGMS is the first All-in-One Guest Management Solution specifically for Airbnb businesses. Multi chat, message templates, Airbnb calendar integration, financial reporting, automated guest reviews, external calendars via iCal, team management and much more. Free 14-days trial is available.


AirGMS Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

AirGMS Reviews Recently Reviewed!

AirGMS is truly an expansive software platform, enabling you to do a lot with your airBNB listings.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that AirGMS has all the bells and whistles, pricing, team management, communication, and attempts to have EVERYTHING YOU COULD THINK OF.

Cons: Having everything is also a con. It doesn't really feel focused. I'm not sure what I'm supposed to DO when I have it. Theres no guided tours, no identification of areas that are intuitive, and it certainly isn't very user friendly. I apparently need a Bachelor's in Tourism and Hotel Management to run the platform. It feels powerful, but antiquated.

The salespersons call you all the time. I need an online tutorial, if I want, and simply just want to get going on my own. I know how to use a computer, this isn't my first rodeo.

The interface and UIX could use some work. Kind of clunky, and could use some freshening up. The tabs on the left are tiny, there isn't a home "dashboard," with an update of all the pertinent info I need to see at a glance, and overall, a bit cumbersome.

Lastly, there's not much communication about pricing and the trial / progress. You're immediately greeted with a payment dialogue screen immediately upon ending¿¿hope you remembered when this will be, because there's no communication about it.

Overall: Calls from your new friend in Saskatchewan everyday until you pick up the phone.

Vendor Response

by AirGMS on November 13, 2017

Hi Steven, Thanks a lot for your feedback and pointing out things you'd like to improve. We will certainly take your comments into account and try to make your experience better in future. Best, AirGMS Team

Great system to manage different logins. Very efficient to manage multiple properties on airbnb

Oct 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to club all logins under one dashboard. Can manage all guest communications in one place. Automation of messages via rules. Keep track of all check-ins in one place.

Cons: UI can be better. Needs more functionalities like bulk rate update, weekday and weekend price update, search messages via property or dates etc

Overall: Started managing all properties a lot better. Stopped missing out on inquiries and maintained response rates. All in all good system for companies that manage multiple properties on airbnb

Vendor Response

by AirGMS on October 31, 2017

Hi Jainik, We greatly appreciate your feedback. We'll take your comments into consideration and pass them on to the development team. Thanks again for your review! Best, AirGMS Team

Always on the top

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work as the Head of the Guest Support Team at BnbCare and I've been using AirGMS for almost a year.
Managing over 50 properties is very easy with AirGMS.
- Multi-calendar gives the full picture of reservations and cleanings
- Adding templates and setting some of them to be sent automatically helps us to respond quickly to the general questions and inquiries
- The possibility of writing individual "to-do" notes for each booking helps us to make sure no detail is missed.
- The option of leaving reviews for the guests and setting the templates for the reviews is also a great help
- The possibility to check the Keycafe accounts and keys locations allows is a very nice bonus

The other good thing is that it took me no time to figure out how to use AirGMS as it was created with a user-friendly interface.

To sum it all up, I'm 100% pleased to be using this software and would rate it 10 out of 10.

Overall: The successful work of our BnbCare Guest Support Team is the best benefit we've got from AirGMS.

Vendor Response

by AirGMS on October 24, 2017

Hi Ludmila, Thank you so much for this great review! Best, AirGMS Team

It's a great tool that brings all the key elements for managing my listings into one place.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy interface and integration. I haven¿t optimized the automation tools but love their ease of use.

Cons: Further assigning customizing of the team capabilities would be great. Ie Head of cleaning being able to view number of guests and the option of correspondence with them on my behalf would be useful to turn on and off.

Overall: Remote accessibility and management increases my ability to enjoy freedom and balance in my life.

Vendor Response

by AirGMS on October 25, 2017

Hi Jorah, We highly appreciate your great review and feedback. Our team will continue deliver more features for our customers. Thanks for some ideas. Best, AirGMS Team

For my opinion this is a good stand alone web base software.

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most about this software is the interface,i can view all my listing easily. The navigation function so far is working fine, the report is accurate. For me i can rate this software 9 out of 10.

Overall: I can manage easily all my bookings and reply all the query of all my guest and future guest.

Vendor Response

by AirGMS on October 23, 2017

Hi Joe, Thanks a lot for your review. 9 out of 10 is a really great score! We will continue to work on more features for our customers. Best, AirGMS Team

comPleted and integrated

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: more property in one app make people easy to managed. you will never missed anything, there is always notified you.

Cons: slow loading when open in android, but when it done login and connect everything is ok. more menus is more good.

Overall: easy to managed all my property.

Vendor Response

by AirGMS on October 23, 2017

Hi Chun, Thanks a lot for your feedback and the review. Don't hesitate to contact us if you have some requirements or problem with a software. Best, AirGMS Team

What a great development!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been with this software from a quite early stage and I love it. The good thing is that they are building the things you actually need. Looking forward to the next steps :)

Overall: Faster handling of client demands.

Vendor Response

by AirGMS on October 24, 2017

Hi Niels, Thank you so much for this great review! We'll keep going with the best developments for our clients. Best, AirGMS Team

Have had a great experience so far, exceptional personal customer service.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AirGMS has the functionalities that we need to help run operations on an automated, scalable level, as well as allowing our team to be mobile, but connected.

Vendor Response

by AirGMS on October 23, 2017

Hi Brian, Thanks a lot for your great review! Best, AirGMS Team

56dc9663fcc0111307ca9a7568095438

Great, easy.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full functionality. The ability to add as many team members as I need is useful. I also like how I can give different team members access to different functionality.

Cons: No app for phone. Text reminders would be useful feature. It's a little expensive if you have a lot of listings.

Vendor Response

by AirGMS on October 24, 2017

Hi Jeremy, Thank you so much for your great review and feedback. We'll take it into account for our further developments. By the way, the app on Android is available already and iOS is coming very soon. Best, AirGMS Team

Automaton- Integration-Ease of Use

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so quick to set up. I was playing around with the features and was very impressed. Customer service is quick (phone and chat). Priced VERY REASONABLE!!! All my information and automation and changes I wanted to make were easy to do. Took me 10-15 min max.

Overall: Saved me soooo much time. Automating responses was the best ever!!

Vendor Response

by AirGMS on September 29, 2017

Hi Stacy, We are so happy to hear that you are pleased with the software. Thank you so much for this feedback! Best, AirGMS Team

Great product to manage multiple listings

Apr 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Message templates and automated messages.

Cons: Needs some adjustments for the co-host profiles and business trips.

Overall: The Multichat feature of AirGMS saves me a lot of time by giving me one dashboard with all the profiles we manage in just one place. That way I don't have to log in and out of several accounts. It is a very powerful tool necessary for our growth as Airbnb professional hosts.

Recommendations to other buyers: I would like to see more personalization options for the automated messages, like time of the day they go out...

Vendor Response

by AirGMS on April 03, 2017

Hi Daniel, Thank you lots for your review! We are happy to partner with you. Warm wishes, AirGMS team

AirGMS is the one to pick!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Utility, straight forward, user friendly (especially on small screen), frequent updates that reflect user feedback, fast & friendly customer service.

Cons: Allows integration with VRBO and its calendar but does not allow for VRBO guest communications within the software platform. You must login to VRBO or reply by email.

Overall: Our experience with AirGMS is extremely positive. The product itself is straight forward and easy to use. Their team is very good at incorporating user feedback into their product - this is incredibly helpful and cutting edge, and over our year of using AirGMS we've seen hundreds of updates made that directly increase our business productivity and increase our bookings. Their support with technical issues has been immediate. Highly recommended!

Recommendations to other buyers: If you ever have an issue just contact AirGMS right away and they will solve the problem ASAP.

Vendor Response

by AirGMS on April 03, 2017

Hi Emily, Thank you so much for such a positive review. We will continue improving AirGMS product for our clients. Best, AirGMS team

Not amazing yet but definitely useful and improving

Mar 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That it combines all of my accounts in one place and I don't have to log in and out of each one every hour

Cons:
Slow and inbox doesn't update efficiently

Overall: There are many great things in this software and I am definitely grateful to have it.

How I struggle with it and the ways it can improved,

- very slow processing when sending messages, so some of my messages never get sent and I am to keep checking and sometimes rewrite them and that's a waste of my time

- the inbox does not refresh well so it is easy to miss messages, I have to watch my email notifications and then go back to airgms and keep refreshing until the messages I m looking for appear

- once a booking is confirms, the amount paid etc didn't appear, but as of a couple of days ago this feature is added

- My biggest complaint about this software is that I have to rely on my email and text notifications to know about messages, inquiries and bookings I got

-processing needs to be faster at all times

Vendor Response

by AirGMS on March 31, 2017

Hi Adam, Thank you for your review and thoughts. We will definetly continue improving our product so it will be perfect for our clients. Best, AirGMS team

AirGMS is AWESOME!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes managing properties so easy. On one page you can see all property bookings and prices.

Cons: Since we manage so many properties, the page with the interface can have small type, but otherwise it's great.

Overall: As an Airbnb Property Management Company we have been looking for software that can help us with the properties we manage. We've looked at other firm's software, but nothing compares to AirGMS. It's extremely easy to use and their customer support is second to none. I highly recommend AirGMS to everybody!

Recommendations to other buyers: Get a demo and learn the features of the software ahead of time.

Vendor Response

by AirGMS on March 31, 2017

Hi Kevin, Thank youo for such a great review and for being our client. Warm wishes, AirGMS team

Host services

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to see the calandar all at once. I also love the templates!

Cons: It's a bit slow to send a message. also, I'm never sure if it updates the nightly rate and total of payment when I make a date alteration for a guest.

Overall: This has made my job a lot easier. It's usually very quick, and it's easy to see visually what's happening. It's a great program. Sometimes I get errors when loading a page, and sometimes it takes a minute to send a message through, but otherwise it works really well.

Recommendations to other buyers: I really like the new calandar update.

Vendor Response

by AirGMS on March 29, 2017

Hi Megan, We appreciate your review. Thank you for taking time to write it. :) Cheers, AirGMS team

The best airbnb management tool

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, mobile friendly

Cons: everything is great

Overall: I have been using AirGMS for over 1 year now. The team's offering is a must-have for all multiple airbnb property management teams. The customer support is professional and the technical team is top notch. The features keep rolling out. I will call AirGMS a partner for life.

Recommendations to other buyers: keep up the good work

Vendor Response

by AirGMS on March 29, 2017

Hi Jay, Thank you so much for this review and such warm words. Happy to have you as a client. :) Best, AirGMS team

Thanks God for Airgms

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great value for money. Does 99% of what i need at a really affordable rate. Very clear calander, and a very responsive suport team. All my questions answered immediately. Im planning to expand my business now thanks to AirGMS

Vendor Response

by AirGMS on March 16, 2017

Dear John, Thanks so much for your kind words. Truly yours, AirGMS Team

Specifically for Airbnb Hosts

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We don't need to switch between Airbnb accounts anymore to communicate with the guests, Airgms allowed to see all dialogs in one place. Also, it helps us to manage our cleaning team, if we got the new booking it's automatically changed in cleaners schedule.
Multi-calendar allows to see and change the prices in one place.

Cons: We need extra tool for the sending text messages to the guests.

Overall: AirGMS plugs and plays with Airbnb seamlessly. This makes it easy to manage all bookings, guests and even my housekeeping crew. LOVE IT!

Recommendations to other buyers: It's a really helpful software for professional property managers who specialized on Airbnb and vacation rental business.

Vendor Response

by AirGMS on March 22, 2017

Dear Tatyana, BnbCare is our first customer! We are really happy to work with you. Thank you so much for your great review! Truly yours, AirGMS Team