# FieldServio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldServio the right Field Service Management solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157337/FieldServio/reviews --- FieldServio 4.5 (32) [View alternatives](https://www.capterra.com/p/157337/FieldServio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FieldServio Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews JD Jessica D Accounting ManagerMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “Behind this platform is wonderful customer service that does a fantastic job of responding to any issues.“ September 26, 2022 JB Jessica B OperationsMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “No system is perfect but I believe most of the issues we have with FieldServio are process and/or training related.“ September 22, 2022 DP Don P Trainer, IT SupportMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “the full integration of the software is a good aspect of the product.“ September 22, 2022 CR Corinne R Accounts PayableMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “Easy to navigate, lots of modules that integrate with each other.“ October 21, 2022 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Anita P. Business Analysis and Systems Manager Consumer Services Used the software for: 2+ years ### "Asps FS" September 20, 2022 4.0 Been very good, I have enjoyed FS employees collaboration and assisting. Pros It's ability to run / view the business from start to finish (A-Z) Cons Communication/notification. As major events or statuses occur, send email to these employees. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FieldServio Up until recently used Salesforce for CRM and FS for every thing else. Now I have incorporated FS CRM Review Source Response from FieldServio September 21, 2022 Hey Anita! Thanks for the feedback. We're glad that you're getting value from the end to end business functionality of FieldServio. We also appreciate the comment about notifications and communication. We'll pass this feedback along to our development team. Thanks for taking the time to give us a review! We appreciate your business partnership. MS Michael S. Parts Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Makes my life easier" October 12, 2022 5.0 Pros This is a super easy to use product. I like the customization aspect and the widgets in particular, you can build your own work flow. The software works for the user rather than the other way around. Oh yea, and the customer service? AMAZING. They are not just helpful but have a very positive attitude. Cons I discussed this w/ \[SENSITIVE CONTENT\] in his onsite visit. It needs a better way to track cycle counts retroactively in spreadsheet exports. Switched from [RentalMan](https://www.capterra.com/p/130099/RentalMan-ERP/) Because it was not best for application, their customer service was terrible and the software looked like something from the 90's. Review Source Response from FieldServio October 13, 2022 Hey Michael, Thanks for the review. We're happy to hear that you find FieldServio easy to use and enjoy our customer service. We also appreciate the feedback on cycle counts. This has given over to our development team to improve the product! CR Corinne R. Accounts Payable Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Review" October 21, 2022 3.0 Great everyone is really easy to work with.I do wish phone calls were an option something talking things out help s with issues than back and forth tickets. Pros Easy to navigate, lots of modules that integrate with each other. Cons I don't think our company utilizes everything it can to be more successful Review Source Response from FieldServio October 27, 2022 Thanks for the feedback Corinne, We're glad that you're enjoying the modules and ease of navigation. We also appreciate the feedback that your team may not be utilizing the system to its fullest extent. Feel free to reach out to our team for additional information or training on areas you think would be beneficial to your team. Additionally we have our customer help center available with lots of documentation and tutorials on FieldServio best practices. We'll be in touch soon! CL Carla L. Sr Accountant Consumer Goods Used the software for: 1-2 years ### "Review" September 21, 2022 4.0 Pros The most beneficial parts of the system are that it is intuitive, provides an all inclusive system to support Ops, Finance, and Management needs to be able to grow the business effectively, and FieldServio's willingness to develop new solutions to make processes faster and more efficient for the business. Also, the support team is incredibly responsive and knowledgeable of the product to be able to figure out solutions quickly and efficiently. Cons As with any software there could be more automation, but overall it is a good system to manage work flows, invoicing, purchases, and the financial aspect that goes along with those. Switched from [RentalMan](https://www.capterra.com/p/130099/RentalMan-ERP/) The switch was made to combine all data into one system that worked for the Ops and Finance Teams. Review Source Response from FieldServio September 22, 2022 Hey Carla! Thank you for the feedback! We're happy that you're enjoying the end to end functionality of FieldServio. We'll also pass along your feedback to our support team. Thank you also for the feedback on wanting additional automation. We'll let our development team know of your request. We appreciate your input in helping guide FieldServio's development. JC Jason C. President, CEO Construction Used the software for: 6-12 months ### "President, CEO" March 11, 2025 5.0 Professional and knowledgeable. We took the product through 9 of our companies. We have improved reporting and operational efficiency Pros Easy to use product that's in the cloud. Cons There was really nothing that comes to mind. Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) needed somthing much better for opperations Review Source SH Sandra H. Database Administrator Machinery Used the software for: 2+ years ### "FieldServio " November 30, 2022 5.0 We are happy with the software and the implementation process. We really like that FieldServio is evolving and taking our future needs into acount in that evolution. We love the help desk, those guys are great. Pros It handles all of our business needs, equipment rentals to our customers, large equipment sales projects with many stages, PM Maintenance contracts for multipke units/sites, keeps our inventory and handles all of our invoicing and accounting processes. Also the fact that they are willing to look at other requirements that we have and help us to make changes to our processes or the system in order to meet all of them. Cons They need to make some improvements in the Credit Memo area. It is easy to void and invoice and just redo it and that is how the system was designed but if you only want to do a credit it is not reported in all areas of the system. Reason for choosing FieldServio Best value for the modules included and their management's williness to accomodate our needs Review Source Response from FieldServio December 1, 2022 Hey Sandra, Thank you for the review and feedback. We're happy that FieldServio is handling all of your business needs. We also appreciate the feedback on credit memos. We'll pass this feedback to our development team. We're always looking to improve the product. Thank you again! JB Jessica B. Operations Machinery Used the software for: 2+ years ### "Excellent Product" September 22, 2022 5.0 I was involved in the decision to purchase FieldServio and after doing demos with countless companies, it was a no brainer. They even provided us a reference so we could talk to other companies in our industry that had been on the system for 2+ years. This system is not bolt on packages that you Band-Aid together and make work for your business. It is designed specifically for service, parts, rental, sales and accounting. The implementation and training process that FieldServio provided was on point. They communicated and provided a well constructed plan. I helped pull all the data for the conversion and their team provided all the tools we needed while answering questions along the way. When we first went live, their support team was there to answer any questions we had. I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information. No system is perfect but I believe most of the issues we have with FieldServio are process and/or training related. However, if there is a legitimate issue, the FieldServio team steps up and gets it done. They make enhancements to the system frequently. The staff is amazing to work with, excellent overall product. Pros The menus are very easy to navigate for new and existing users. Web based is a huge plus. Cons There is nothing I specifically dislike about the software but I do wish we had the ability to customize it more such as adding additional reportable fields. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FieldServio It was tailored to our industry Review Source Response from FieldServio September 22, 2022 Thanks for the review Jessica! We appreciate your feedback and are happy that you enjoy the FieldServio ease of navigation. Thank you also for the feedback on wanting additional reportable fields. We'll pass this along to our development team! KL Kiel L. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Evolve" September 21, 2022 5.0 Very satisfied. Pros Transparency. Operating out of (4) offices, FieldServio makes it able for us to function as if we are all in the same office. We are just scratching the surface as to how we can implement the system in every function we perform. Cons We struggled on utilizing FS on our larger projects, progress invoicing and overall management of the larger projects. Based on what I have heard about Build Project. I feel these issues are being addressed. Reason for choosing FieldServio Great fit for our operations. Big step forward from the previous methods of spreadsheets and Quikbooks. Review Source Response from FieldServio September 22, 2022 Hey Kiel! Thank you for the review and feedback. We're happy that FieldServio gives you the transparency to operate out of 4 offices. Thank you also for the feedback around build jobs. This is something our development team is currently working on to address your business requirements. We appreciate your partnership and guiding us in the right direction to meet your business needs. CC Cara C. Service Plan Mgr Food & Beverages Used the software for: 2+ years ### "Crowder - Servio review" October 17, 2022 4.0 Overall experience is very good. There is always kinks to work on but that goes with anything. The ability to reach out for help is very easy and the team is great with responding. You might not always get the answer you want but they explain the reasons and are always there to help. Pros 1\. The ability to search in Servio in different ways is a huge plus. Everyone has there own way of looking into things. 2. It is also very user friendly and easy to learn. 3. For scheduling, the drag feature is very smooth and easy as well as dragging documents. 4. Being able to have personalized widgets is also a very nice feature. 5. Integration was quiet easy and smooth. Most or all of the work was done via the StandPoint team. Cons 1\. The biggest complaint overall is when Servio is slow. This happens more then we would like. 2. In regards to invoicing, clicking the "save" button on the time tab is not super efficient. If you don't click save then you have to go back and redo it. 3. If the promise date is on the job and a part is added to the existing job, the job status reverts back to the previous stage instead of waiting on parts. Review Source Response from FieldServio October 18, 2022 Thanks for the review Cara, We appreciate the feedback on the Fieldservio features. Thank you for the feedback on system performance as well. I'll pass this along to our development and infrastructure team. mE mark E. President Machinery Used the software for: 2+ years ### "Fieldservio" October 24, 2022 5.0 It is easier to go with the flow of data input that FS is designed around rather than molding it to your existing processes. Write the processes down, and share with your team so it is followed by ALL. Pros We like that it ties sales, accounting, and service into one platform. No multiple passwords. All "talk" to each other into a seamless solution. We generate scorecards weekly, and the data is at our fingertips. Cons As we went through implementation, must start with good data in to get good data out. Because it is all tied together, bad input can spread from sales to accounting, etc. Reason for choosing FieldServio It was the one solution that effectively tied in the 3 x pillars of our business.... Review Source Response from FieldServio November 8, 2022 Hey Mark, Thank you for the review. We appreciate the feedback and are happy that you're enjoying the all in one platform of FieldServio. We also appreciate the feedback around implementation and data. This is extremely important and we appreciate your insights to call this out. Thank you again! RV Richard V. Conseillé Technique Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Avis d'un vendeur d'équipement" October 13, 2022 4.0 J'ai quand même un bien meilleur suivi de mes opportunités. Il est aussi possible de trouver différentes interventions sur un équipement, un client, etc. Pros Flexible, Intervention rapide du soutient technique et dernièrement il nous demande conseil pour des améliorations au logiciel Cons Pas vraiment conçu pour des soumissions d'équipements avec de longue description. Pas possible de gerer les retours de courriels de clients par opportunité Review Source Response from FieldServio October 18, 2022 Hey Richard, Thank you for the feedback. We're happy that you're enjoying the flexibility of FieldServio and our technical support. I'll pass along the feedback on managing email opportunities from the CRM to our development team. Thank you! JK Janet K. Sr. Service Operations Specialist Machinery Used the software for: 2+ years ### "Growing together with FieldServio" March 19, 2026 5.0 Using FieldServio for over 4 years. This system is a great fit for our business model and is very simple to teach to others. The support team is responsive and helpful, and we find the invoice and reporting views to be particularly valuable features Pros FieldServio demonstrates a remarkable degree of flexibility, seamlessly adjusting its functionality to align with our specific service requirements. Cons Tech tablet response and changes or even part sign off's are still a little on the slow side for responses. Invoice Prep side (before becoming in invoice) still has some issues with making partial invoices. Switched from [SAMPro Enterprise](https://www.capterra.com/p/48031/SAM-Pro-Enterprise/) It was not very user friendly nor was it compatible to our business needs. Review Source JD Jessica D. Accounting Manager Machinery Used the software for: 2+ years ### "One platform for ease of use" September 26, 2022 5.0 Overall this system is a great fit for us. Behind this platform is wonderful customer service that does a fantastic job of responding to any issues. Pros Since this platform is the same across our sales, accounting and service in the field we can easily access information. Training is much simpler because we are all speaking the same language. It has reduced where information is stored so less confusion when pulling job history or where information should be. Due to the real time communications from the field, we also have more work captured that allows us to better handle our billing and customer service requests. Cons Some minor adjustments could be made to reducing keying items. Review Source Response from FieldServio September 30, 2022 Hey Jessica! Thanks for the feedback and the review. We're excited that you're enjoying the end to end functionality of FieldServio. We also appreciate the feedback about being able to reduce the amount of keying items. Please feel free to reach out to us and provide all feedback to be passed to our development team. DW Diane W. CFO Construction Used the software for: 2+ years ### "Great Service is Key" September 22, 2022 4.0 The Field Servio team is easy to work with and very respectful. I have dealt with my share of IT people that talk down to you but this team is always polite and patient. Pros When we have a question or problem, the response time is phenomenal! They listen to how we use the system and consider our input when making updates to the software. Cons The controls, ability to enable/disable particular functions. For example, being able to close customer billing without closing accounts payable would be valuable. Also, the ability to review and set our own security/tasks would add a lot of value. Review Source Response from FieldServio September 29, 2022 Hey Diane! Thanks for the review. We're glad that you've experienced great service from our team. Thank you also with the feedback for around controls. We'll pass this along to our development team! RS Robert S. Vice President Machinery Used the software for: 2+ years ### "Complete Field Service Management software" September 6, 2022 5.0 We run our entire business with Fieldservio and feel that it makes us more efficient that our competitors. The support staff is very helpful and responsive anytime there is a need we have. Pros The system was built for the service industry and allows our company to transparently manage all aspects of our business in Sales(CRM), Rentals, Service, Parts, and Accounting. It is a very complete solution that allows for you to customize to your needs! Cons There could be a easier customer interface to build our own custom reports Review Source Response from FieldServio September 21, 2022 Thanks for the feedback Robert! We're excited that you find FieldServio a complete solution for your entire business. Thank you also for the feedback on customer reports. Our development team will continue to improve this functionality. Don't hesitate to reach out to us for any ideas or requirements that your team has. WC William C. Sr Service manager Machinery Used the software for: 2+ years ### "Air Centers of Florida " September 20, 2022 5.0 Outstanding its changed our business Pros Ease of use And functionality. Great program Cons Contract module needs more functionality And functionality Reason for choosing FieldServio Recommended by others Review Source Response from FieldServio September 21, 2022 Hey William! Thanks for the feedback. We're happy that you find FieldServio easy to use. Thank you for the feedback around Contracts as well. We're continuing to build out this functionality and your business insight will continue to be very important in making sure that we meet your business needs. Please make sure to send any ideas to our support team. Our development team loves to hear this feedback to ensure we're meeting your business requirements. PM Pete M. Equity Capital Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "I am new to FieldServio but my company has had it for about 1 year." March 21, 2023 4.0 Changing the work behavior of what we did before to what we need to do moving forward with new SOPs Pros helping us start a workflow for all jobs with an SOP. Has the ability to reduce paper shuffle and keep us on a linear path of life cycle of sales - service (field or shop) - parts sales - service contracts Cons The CRM for Sales is a little weak but seems to have some improvements rolling out in the future. Review Source GC Gretchen C. Sales Coordinator Warehousing Used the software for: 2+ years ### "Great All-In-One System" November 4, 2022 5.0 I'm been working with this system for 5 years and have has a positive experience. Easy to use and exceptional support. Pros Field Servio is the answer to the perfect solution for your business. One system that combines every function for success. This ERP has multi-departmental functionality - Service, Parts, Accounting, Sales, and CRM. One login and your ready to get things done! Cons Would like to see a wild card (\*) in the search engine. Review Source Response from FieldServio November 8, 2022 Hello Gretchen, Thank you for the feedback and review. We're glad that your enjoying the multi departmental functionality of FieldServio. We also appreciate the feedback requesting the wildcard search. We'll let our development team know. Thank you again! KH Karl H. Sr. Parts Manager Machinery Used the software for: 2+ years ### "Karl Hulsberg" September 20, 2022 5.0 Exceptional Pros It is extremely efficient and easy to use Cons There isn’t anything I dislike. I think the system and support are great Review Source Response from FieldServio September 21, 2022 Thanks for the feedback Karl! We're happy that you find FieldServio easy to use. We'll also pass along the positive feedback to our support team. They enjoy working with you! PB Patrick B. General Manager Information Services Used the software for: 2+ years ### "P-A Industrial Services" September 20, 2022 5.0 Excellent Pros User friendly and customizable. Self contained finance and service management is critical. Cons Sales proposals and CRM could use improvement. Contract creation and management needs to continue to improve. Review Source Response from FieldServio September 21, 2022 Hey Patrick, Thanks for taking the time to give us your feedback. We're happy that you find FieldServio user friendly and enjoy its end to end capabilities. We also appreciate your notes on the CRM. We're continuing to build out this functionality and greatly appreciate your business insights. We want to ensure it meets the demands of your business to the fullest capability. EH Erika H. Customer Success Manager Machinery Used the software for: 2+ years ### "customer review" November 7, 2022 5.0 User friendly and easy to train new hires on. Pros Easy to use and user friendly. Great use of a CRM and business management system. Easy to update equipment and customer records. Cons Anytime that there is an update it seems to adjust something in the system Review Source Response from FieldServio November 9, 2022 Hey Erika, Thanks for the feedback. We're excited that you're enjoying the Sales/CRM and the ease of use on equipment and customer records. Thank you for the feedback! SS Sam S. Director of Accounting & Finance Machinery Used the software for: 1-2 years ### "Solid Out of the Box and Grows With Our Organization" September 22, 2022 4.0 Pros Intuitive, easy-to-use interface. The support team is unparalleled and the continued development of additional features provides a huge benefit as we continue to grow. Cons As part of a public company, we have a lot of reporting requirements that private companies do not. On day 1 with the system the reporting was a little difficult to put together, but FieldServio has worked with us to expand the capabilities and make our routine reporting/processes much more efficient. Review Source Response from FieldServio September 27, 2022 Hey Sam! Thanks for the feedback! We're glad that FieldServio has been a partner as your public business has scaled. We're also happy that we've been able to expand our reporting capabilities to meet your teams requirements. We're continuing to update and create new features and greatly appreciate your partnership in growing FieldServio's capabilities. JB Johnathan B. Director of Procurement and Sales Machinery Used the software for: 2+ years ### "Daily User" September 22, 2022 5.0 Work in progress items, pricing updates, invoicing, purchase orders, job builds, item templates updates/building templates. Pros Constant upgrades to make the system more efficient. Cons Sometimes finding things in the help center are difficult. Have to use specific terminology to find things. Review Source Response from FieldServio September 27, 2022 Hey Johnathan! Thanks for the review and the feedback. We're glad that you're enjoying the constant upgrades we're making to FieldServio. Thanks also for the feedback on confusing terminology. Be sure to let us know any terms you find confusing. We're always looking to make the system more intuitive. TF Thomas F. President Machinery Used the software for: Less than 6 months ### ""FieldServio" Serves- Exceeding Expectations!" October 23, 2022 5.0 Having several service vehicles made it extremely difficult to manage our parts inventory with our previous system. We also had to estimate equipment depreciation. Field Servio has solved both issues! Having the ability to integrate I-pads increased service efficiencies and cash flow. I would highly recommend FS to any service driven business! Pros The transition of it all! The training process was spectacular! Standpoint understood our business and implemented training to keep us going without downtime! Cons I have not experienced anything I would consider a "con" to date. Review Source Response from FieldServio October 27, 2022 Thanks for the feedback Thomas, We're excited that you had a great implementation and training experience. Let us know if you ever need anything from our team or the FieldServio product. We're always looking for good ideas to make the product better. ER Erika R. AP/AR Machinery Used the software for: 1-2 years ### "User Friendly and Easily Accessible" September 21, 2022 4.0 Pros I really like how user friendly it is and how easily accessible it is. I think the search functionality is probably my most liked feature because there are a lot of options. Cons The AP system. It isn’t friendly and shouldn’t tie that hard into inventory. Review Source Response from FieldServio September 22, 2022 Thank your for the feedback Erika! We're glad that your team is enjoying the ease of use and search functionality of FieldServio. Thank you also for the feedback on the AP system. We'll pass this feedback to our development team. Don't hesitate to contact our support team to let us know any other feedback or ideas you have! Similar Products Featured