# Array Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Array the right Field Service Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157343/Launchcloud/reviews --- Array 4.3 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Array Ease of use 3.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder & CEO Construction Used the software for: 6-12 months ### "Best form builder and workflow manager for growing workforces" August 6, 2019 5.0 Very friendly and knowledgeable team. Affordable and innovative software! Pros Easy to set up, and for my team to use! I highly recommend. Cons Wish theer were a few more form templates, but we were able to build our own to meet our needs. Switched from [Formsite](https://www.capterra.com/p/118995/Formsite/) Formsite was too complicated and did not meet our needs. Review Source CK Corrie K. Children's Ministry Director Religious Institutions Used the software for: I used a free trial ### "Perfect product for what I needed!" September 2, 2021 5.0 Very very good experience. I highly recommend. Pros The team at Array set up my form for me based on a word file i sent of our existing paper form. \[SENSITIVE CONTENT\] was so great to work with and communication was excellent. He didn't try to sell me something that I didn't need, which means I am more likely to buy this program when I do need it! It was super easy to share a link for the form on various platforms, and I very much appreciated being notified each time a form was submitted. Cons I found it difficult to navigate the collected info as far as a spreadsheet is concerned, but downloading the individual forms was easy and made for organized information. Review Source Myles C. IT Used the software for: 1-2 years ### "It got done what I needed." May 3, 2018 3.0 Pros The multiple of options to ask customers questions made it easy to collect data from our customers. Cons It lagggggs like no other. It is a major problem for my organization. We had to stop using it at some point because it was slowing down our operations and our customers were unhappy at the wait times. Review Source SH Sandra H. Used the software for: 1-2 years ### "Perfect for registers and online forms. Easy to use app. Great customer service with quick response." March 20, 2017 5.0 I use this software to create registers for my instructors to fill out on site via the associated app (no wifi needed). These come through to me immediately. There is no other software that I know of that fulfils this function. I also use this software for customers to fill out questionnaires and order forms. I put these forms on my website or social media account and again, they come straight through to me. The system is very intuitive and easy to set up and update. The customer service team are very helpful, knowledgable and respond very quickly, often even late into the eveneing. Pros Great customer service, fast response time. Review Source Response from Array March 20, 2017 Thank you for your feedback! RW Robert W. Propriator Sports Used the software for: 2+ years ### "Brilliant customer service!" January 23, 2017 5.0 Safest and most convenient place to store and view my data. Lots of tutorials and FAQ's available if theres things me and my staff don't understand or need help with discovery or improving functionality of my forms. If thats not enough Becky and Matt are always only too happy to help. Pros Easy to use. Visually very easy to navigate. Review Source Response from Array January 23, 2017 Thank you Rob we are always happy to help TM Terry M. Operations Manager Used the software for: 1-2 years ### "Easy to use and personalized customer service " September 27, 2017 5.0 Pros Cross platform. Form content can be managed live. Different options to obtain data such as drop downs, photo and video make the form engaging. Easy to set up and deploy to users. Can be branded for the client. Cons when I receive a report notification I cannot access it report on iphone. I have also recently had a few issues with data missing on a b&q campaign. Just a few maybe 10 submissions. Review Source VS Vaughn S. Mr Medical Devices Used the software for: 6-12 months ### "Very user friendly mobile interface and very easy to make new forms as needed." May 4, 2018 4.0 Saved time in data capturing and the paperwork is a lot easier to monitor now. Pros It is very easy to create new forms. The ability to attach a photo to a form is brilliant. The app is very easy to use and the offline mode is extremely helpful. Cons The website interface is not very user friendly for people that are not familiar with computers. Sharing the forms correctly is very confusing. Review Source Response from Array May 7, 2018 Thank glad yoy like launchcloud. Launchcloud is design for more complex work flows so bot to get your head around at first. SL Sanjay L. Director Staffing and Recruiting Used the software for: Less than 6 months ### "Great support for a new user. " October 2, 2017 4.0 Streamline our admin and registration process' Pros The functionality and interlinking between forms and emails. Automation. The clarity of forms, our clients appreciated it. A much better product compared to previous applications used. Well done. Cons A good knowledge of ICT is required to get full use out of functionality. i.e. basic coding for 'Spaces', 'bold text' etc for email themes etc. The submissions are a bit standard. Have to click in to see name. For example, your competitor 'Jot Form for instance have some details in the main text of the email sent to person receiving the submissions. So not a need to log in and view if in a rush. Please feel free to get in touch with me for any other recommendations, I'd love to help. Review Source Response from Array October 5, 2017 Thank you for your review TB Tom B. Owner Construction Used the software for: Less than 6 months ### "Easy to build. Easy to use. Anyone can do it!" January 27, 2017 4.0 After signing up, I created and tested an app for my company in only 4 days. No programming or script writing skills necessary. Launchcloud's support was able to quickly answer any questions I had. I would highly recommend this product to business owners who need mobile applications but don't have experience developing them or the budget to hire a development team. Pros Ease of use for developer and user Cons I had to insert text for field titles to hide the associated field titles to get the format I needed, which added a lot of time and repetitive work to the development. Spent a lot of time scrolling through the field listing searching for the fields I needed to apply rules to when creating field rules . Review Source Response from Array March 17, 2017 Thank you Tom glade you like it SG Steve G. Used the software for: ### "Practical software and amazing service" March 25, 2017 5.0 I use these forms mainly for online data collection. Website embeds etc. I am not good with code and Wordpress plugin forms are often clunky, aren't compatible with MailChimp and/or need code to customise. Launchcloud came to my rescue by providing a customizable form to link the opt-in form on my website to MailChimp and excel sheet. EVERY time I contact the team (usually because my lack of technical skills stop me from producing what I need) they are there to help almost instantaneously. This is so valuable when you're in the middle of a website amend and the problem is preventing you from continuing. I can see a lot of thought has gone into how to make forms extremely practical for businesses and the data they need to collect. The only small negative would be navigating around the 'my account' page when I first signed up. I think this has more to do with my lack of experience in working with online programs as opposed to the functionality of the app, though. I remember the same thing happened when I signed up for Facebook! Quickly got the hang of things, though. Review Source Response from Array March 25, 2017 Thank you !! KL Kunal L. Jr. Engineer Information Technology and Services Used the software for: Less than 6 months ### "Efficient and Productive form builder " January 29, 2021 4.0 Pros Subform is a very useful feature and is probably the feature that stands out. The Data search component is also very useful and also very easy to use. Cons The only thing that I think is lacking are the mobile applications. Specifically the Android version. There are too many bugs and there are lots of crashes. Review Source Response from Array February 1, 2021 Thank you for your feedback. We are always looking t ways to make things simple to use without losing capability. JP Josh P. Project Manager Information Technology and Services Used the software for: ### "Slow start when designing the form, but once we got going, great tool. We will use again!" October 10, 2017 4.0 Forms easily created. Which can then be edited by a developer easily. Pros Ease of use and functionality. It did take us a little while to find the tools to edit a form and customise it, but the support we got from the team was great. The ability to edit the HTML embed code was good, meant we able to set up the form and them use our Front End Developer to edit the finer more detailed areas. Also reporting is clean, well thought out and robust. Cons Navigation around the site took some getting used to, and it was slow at times. Also finding the right tools to edit the form once designing was a struggle - but great support and once we found them, easily replicated. Review Source Response from Array October 11, 2017 Launchcloud is enterprise so can take a day or so to learn it but then becomes very natural. TW Tamara W. President Used the software for: Less than 6 months ### "Okay, wish the reporting and directions were a bit better" May 3, 2018 3.0 not having to type out information submitted into spreadsheet, but still have to format Pros The automatic download to google drive and online link to share with everyone and the ability to create an excel spreadsheet. Cons the reports section is not clear for my orders, it would be nice to see how many people ordered specific products that was outlined.If someone sends form twice and I delete on Launchcloud,it does not delete off google drive spreadsheet.One of the products I deleted also still shows up on the spreadsheet. Review Source TB Tevra B. Program Director Education Management Used the software for: 6-12 months ### "Great customization and flexible platform, excellent customer service" January 27, 2017 5.0 Launchcloud went the extra mile to make it work for us when no other platform could connect a customer survey to our CRM - they made it happen! They also provided quick, awesome customer service chat along the way. It made me feel taken care of and like I was working with real humans. I think their platform could be visually a bit more intuitive but any time I couldn't figure it out they walked me through everything in moments. I recommend them! Pros Flexibility, connection to CRM. Cons The visual interface isn't as easy to navigate as I'd like. Review Source Response from Array January 27, 2017 Thank you for your feedback Kevin F. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Mediocre" May 5, 2018 2.0 Pros You get what you pay for. Simple process automated. If you're looking for intro product to help expediate, give it a whirl. Cons Often opted to not use the platform often; simply because it was out of my normal routine procedures. Review Source AI Akil I. GP Medical Practice Used the software for: 1-2 years ### "Far more powerful than I imagined... " September 7, 2018 5.0 The ability to design and use my own forms for a great experience on any device is awesome Pros Easy to use Excellent support Reasonable pricing Cons More how-to guides would be great and slower YouTube videos Review Source Response from Array September 10, 2018 Thank you for your feedback! We will keep improving New support docs on there way. SG Stepg G. Marketing Manager Used the software for: Less than 6 months ### "So far I have found launchcloud very useful and user friendly. " May 8, 2018 4.0 Pros The ease of use. The support from the Launhcloud team and the variety of features that are available on the platform. Cons The information on the list of completed forms, instead of displaying the person who has completed the form it displays the admin user. If it could automatically be set A-Z that would be helpful Review Source Response from Array May 11, 2018 Thank you for the feedback we will look at adding a filter option TP Tania P. Social Media Manager/Front Desk Cosmetics Used the software for: Less than 6 months ### "Setting up our form was very difficult but now it's fairly easy to use " May 3, 2018 4.0 Saves us paper Pros I like that it saves us from having to store hundreds of forms, and keeps them all conveintly online Cons I don't like how confusing it is to actually put together a form. Our customers are always confused about the "select date" section of form but support says there is no alternative. Also the app crashes often Review Source EV Erik V. VP Logistics and Supply Chain Used the software for: 6-12 months ### "Flexible platform and outstanding customer service" January 16, 2017 5.0 I love Lauchcloud and how it has improved our internal processes. We save a ton of time. And their customer service is the best I've come across in years! Pros Easy to use, flexible solutions, outstanding customer service Cons Would love to be able to take subscriptions payments but I hear it might be coming Review Source Response from Array January 16, 2017 Thank you Erik we really appreciate your review DE Dave E. Project manager Used the software for: Less than 6 months ### "I haven't enjoyed using this, the web based system has no flow and is clunky. The app is ok" May 10, 2018 3.0 Pros It can be used offline so all of your forms are easily accessible. The image upload is easy and intuitive too Cons When I initially used this I had a link but hadn't been added to the form so had to used web based. Just give up on that one Review Source rB robert B. Used the software for: ### "Best data capture system I have experienced" March 20, 2017 5.0 i tried formstack, and survey monkey for my field research but both did not work for me. however Launchcloud lets me gain my data offline on my app. The best!!! Review Source Response from Array March 20, 2017 Thank you rob TH Timothy H. Coordinator Used the software for: Less than 6 months ### "opened an account to see features" May 11, 2018 5.0 Pros the SaaS has a very clean UI and design. Appreciate all of the plug ins available for user to integrate with Cons unfortunately, this product did not have the one key feature I was looking for - return to complete form later. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.