# ZhenHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZhenHub the right Inventory Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157418/ZhenHub/reviews --- ZhenHub 4.3 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZhenHub Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alvaro A. Founder Logistics and Supply Chain Used the software for: Less than 6 months ### "I have the power" August 7, 2019 5.0 Pros Thanks to Zhenhub all I need is my mobile device to have full control and visibility. Besides their team is simply outstanding. Cons So far I haven't found any difficulty. Will contact their team if I do. Review Source FD Florian D. CEO - Geek in chief Computer Software Used the software for: Less than 6 months ### "Great service with good support" May 9, 2019 5.0 We were able to automate fulfillment of our online orders accross APAC Pros Ease of use, setting things up with our Shopify store front was a breeze. We got real good support from the team as well, always happy to setup a call to go over things Cons Nothing to report really, things went smooth Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ZhenHub Good presentation, comprehensive pricing and friendly staff. Review Source MW Mark W. Owner Retail Used the software for: 2+ years ### "Zhenhub practices fraudulent accounting and extorts customers" April 23, 2020 1.0 Zhenhub is a fraudulent company who has been extorting me with outrageously inaccurate warehouse fees, sending late shipments of all my products, and shipping my products out incorrectly. They never address problems, and currently stole $1400 from me, plus they are holding tens of thousands of dollars of my inventory without responding. Avoid this company at all costs. Pros \-it integrates with Shopify -had good support the first few months Cons \-fraudulent accounting practices -extorts customers for extra money once inventory is in the Zhenhub warehouse -ships products weeks, and sometimes months late -tracking numbers never work -shipped out 100's of my products without any packaging Review Source Response from ZhenHub February 8, 2021 Thank you for taking some time to review us. We sincerely apologize for your experience with our company. I believe our CEO immediately reached out to you to understand your situation and it was resolved very quickly. It seems you are now satisfied with our resolution and we thank you for your patience. Please let us know if there is anything further you need clarification with. We reached out immediately after knowing that you were dissatisfied with our service. You may reach out to us anytime at ailene@zhenhub.com. Again, thank you for your feedback. We pride ourselves on our focus on our customers' experience and this review is felt deeply in our company and we have implemented controls and solutions to prevent this situation from happening again. ML Mark L. CEO Consumer Goods Used the software for: Less than 6 months ### "ZhenHub is a great solution that I highly recommend!" August 28, 2019 5.0 I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward. Pros Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate. Cons Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" \*shrugs\* Reason for choosing ZhenHub Speed, Pricing, Tracking, Splitting the shipment option, domestic warehousing, customer service, everything! Review Source VR Verified Reviewer Managing Director Publishing Used the software for: Less than 6 months ### "ZhenHub's warehousing, fulfillment, and shipping solutions succeeded — slick software." February 13, 2019 5.0 I had to post unique, irreplaceable, first edition books to customers across Europe and Australia. These logistical problems were new to me but ZhenHub provided the consulting I needed and their warehousing, fulfillment, and shipping solutions succeeded. As a bonus, I could manage my own data — from warehouse delivery to parcel tracking — all with ZhenHub's software. My customers are happy and I'll be using ZhenHub again. Pros I think ZhenHub's software is far more powerful than I realize. (I think I'm only using a fraction of what it's capable of.) Please allow me to decline answering this question. If I connected ZhenHub with my Shopify account, I think I'd have monstrous productivity. Cons Tracking is slow (parcels that were delivered long ago still said "dispatched"). Within "Status" I don't know the difference between "fulfilled" and "completed." The "import orders" excel has a column for phone numbers... That column should be auto-formatted to a phone number format (I had formatting issues). Review Source JM Jurgita M. Director Medical Devices Used the software for: Less than 6 months ### "Worst company ever " May 10, 2020 1.0 Horrible,don't expect any support , don't expect any service what you paid for. Now my inventory is just kept in warehouse I'm not able to do any action in my account all what is says contact by given number and nobody answering I have to stop selling because they not shipping Pros All what this company can do for you just to ruin your business I already having a big loss Cons Nothing to like it's supposed to be amazon integrated chanal ,but is not you have to add costumers manually with every order , orders is not shipped Review Source Response from ZhenHub May 14, 2020 Dear Jurgita, You have been able to use the system and ship your goods out. The reason you saw an issue before is we suspect you didn't refresh the page which I support pointed out already. It seems that after this answer you have been able to ship out your 4 orders. Regarding your orders, once you were able to click on "ship by zhenhub" and not "ship" your orders were also processed and delivered. From our system you only attempted to ship 4 orders so far in which all have been processed and shipped. We hope this did not cause you to lose a lot of business. We hope now that you know how to ship your orders it will seem like a very simple process to do so. If you have any further questions please feel free to reach out to us but otherwise it is a very simple process. Definitely give us feedback on how we can further simplify our system to make it an even easier process for shipping out your orders. VR Verified Reviewer Ecommerce Manager Consumer Goods Used the software for: 6-12 months ### "Zhenhub - Manipulative team, bad customer service, lost me thousands." December 19, 2019 1.0 It seems like a good idea. It's not. It's literally hell to work through their team - they do not care about there customer and will manipulate you into giving them more money (by randomly upping costs, or just forgetting to ship your products). Pros The integration into shopify to automate sales Cons The people running it delayed shipping of my products by over one month, leaving me with incredibly angry customers, and then trippled the cost of shipping my products after I had sent them inventory for the month (basically the poorest business practices I have ever seen). Reason for choosing ZhenHub They appeared to be a good option. Review Source VR Verified Reviewer Director Apparel & Fashion Used the software for: 6-12 months ### "Great customer support, easy interface" April 30, 2019 5.0 Pros Easy set-up, fast and friendly customer support, shipping back-end looks good and is easy to use. Links up well with Shopify and makes shipping a breeze. Cons Shipping couriers have endless bureaucracy, but it isn't Zhenhub's fault. More of a pro really, as Zhenhub helps me navigate the terrible bureaucracy of DHL and co. Review Source JC Jessey C. Merchandiser Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Easy to Use Inventory Management System" December 8, 2016 5.0 I searched around the internet for an inventory and order management system. Many only provided free trials or I had to install the software on my computer. These systems seem to be fairly expensive but luckily I came upon ZhenHub. It was totally free and suited the purposes for my small business. What was great about it, is that I could immediately integrate my Shopify account. Sales Orders and Invoices were auto-generated saving me so much time. All the other cloud-based systems were really expensive especially if they integrated with Shopify. Overall, it's been a great experience so far. I also know they can actually help me with my physical fulfillment as well. I have yet to try this service. But I highly recommend this system. Pros It was easy to use and also cloud based so I could access my inventory from anywhere. Integrating with Shopify was a massive bonus. Review Source Response from ZhenHub December 12, 2016 Thanks Jessey for your feedback, we will continually improve on the product. SW Sandy W. Global Sales and Distribution Consumer Electronics Used the software for: Less than 6 months ### "ZhenHub" March 8, 2019 5.0 The system is still developing, but overall easy to use. Look forward to future editions. Pros Gives tracking information line by line, including specific couriers used per order. System allows for lots of specification and customization. Cons Buttons for specific commands can be better chosen (eg. don't use '+' for New Order). Review Source AL Aaron L. Operations Manager Import and Export Used the software for: Less than 6 months ### "Easy to use" May 21, 2019 5.0 Early days and looking positive Pros The system is really fast! It is also intuitive, minimal training required. Cons The system is unable to edit/copy orders. Not that I know of. May be an online guide would be handy. Review Source AW Adrian W. Brand Manager / Co-founder Apparel & Fashion Used the software for: Less than 6 months ### "ZHENHUB NEW CLIENT" April 25, 2019 5.0 Excellent customer service. Very prompt and quick responses from staff. Overall great support and service so far. Pros \- very user friendly / straight forward to use - interphase and layout is very logical and easy to comprehend - has shopify integration, and can fully import data / stock information - inventory management / margin calculations / all info in 1 place - can use this system to manage inventory in multiple warehouses - very detailed in tracking / inbounding shipments Cons Since this requires a minimum amount of words, I'll say there isn't a con so far. Review Source SD Stefano D. Founder Sporting Goods Used the software for: Less than 6 months ### "Strongly recommended " April 29, 2019 5.0 Pros The platform is very simple to use an there is a fantastic customer support. Cons Some functionalities could be more flexible. Review Source DD Danger D. head of logistrics Arts and Crafts Used the software for: 2+ years ### "Great!" June 22, 2021 5.0 Easy to communicate with the team, available 24/7. Pros Great service, always available and fast. Cons The service is perfect. Thank you Zhenhub Review Source WYC Wai Yan C. Managing Director Asia Pacific Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use cloud based inventory and order management system " March 15, 2019 5.0 I would recommend Zhenhub to anyone. Pros Simple to learn, easy to use, provides everything we need to support the cross border ecommerce business in China. Cons Great experience so far, I don’t have anything negative to say. Review Source PZ Paula Z. CEO Luxury Goods & Jewelry Used the software for: Less than 6 months ### "New at shipping" April 29, 2019 5.0 The team at Zhenhub was brilliant. Extremely helpful, knowledgeable, and friendly. Highly recommend them. Pros Very easy to use. Team is great to deal with. Cons Everything was really good. Had no issues at all Review Source SY Sherman Y. Co-founder Computer Software Used the software for: I used a free trial ### "Attention to detail 10/10" July 25, 2019 5.0 It was great. We got to work with professional operators through Zenhub Pros The actual execution for the process was professional and absolutely flawless. Cons There was a single missing feature for mass importing orders. Might limit usage at scale. Review Source Response from ZhenHub July 30, 2019 Hi Sherman, since you mentioned the mass import orders issue. We already released this new feature last week. From now on customers can do mass importing for inbound shipments. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.