--- title: "Review Wave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Review Wave Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/157424/Review-Wave/" page_type: "product" language: "en" --- # Review Wave Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Review Wave ## What is Review Wave? #1 Review Management Software to Increase Your Online Reputation. Reputation Management solution to to increase online testimonials, reviews, retention and referrals. ## What is Review Wave used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $299 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Review Wave?[Manage this product listing](https://www.g2.com/products/review-wave/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Review Wave 4.7 (70) VS. [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $299 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (70) Ease Of Use 4.6 (566) Value For Money 4.7 (64) Value For Money 4.3 (447) Customer Service 4.8 (68) Customer Service 4.3 (555) ## Review Wave alternatives [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [View all alternatives](https://www.capterra.com/p/157424/Review-Wave/alternatives/) ## FAQs about Review Wave Overview ### What problems does Review Wave solve? Review Wave solves missed appointments, slow patient communication, manual reminder calls, and inconsistent review or referral follow-up by automating texts, scheduling, intake forms, and feedback requests. Medical practices, chiropractors, front office managers, and solo providers benefit most by reducing administrative workload, improving patient responsiveness, and keeping daily operations moving without constant hands-on effort. Answer based on 40 reviews Overview ### Which roles and teams benefit most from Review Wave? Review Wave is most used by chiropractic practice owners, chiropractors, office managers, and front-desk teams that need to strengthen patient communication and reputation management. Clinic administrators use it to streamline review requests and follow-up, while executives and marketing leaders rely on it to support growth, retention, and local visibility. Answer based on 69 reviews Overview ### What company size and industries is Review Wave built for? Review Wave serves small healthcare practices, with 98% of reviewers from small businesses and 55% in Health, Wellness and Fitness. It also fits Medical Practice at 20% and Alternative Medicine at 11%, aligning with chiropractors, optometrists, dentists, audiologists, veterinarians, and orthodontists for patient engagement. Answer based on 70 reviews Features and Usability ### What are the key features of Review Wave? Review Wave includes core patient communication features like two-way text messaging, appointment reminders, and online appointment scheduling, plus review management tools such as automated review requests, review monitoring, and negative feedback management. Differentiator features include customizable campaigns, office-number texting, and CRM or EHR integrations that support practice automation. Answer based on 40 reviews Integrations ### Which third-party tools and platforms does Review Wave integrate with? Review Wave integrates with ChiroTouch and Genesis Chiropractic Software, which reviewers mention most often. Its catalog also includes AdvancedMD EHR, Dentrix, DrChrono, Eaglesoft, and Mindbody, covering chiropractic, dental, and medical practice management. Review Wave supports over 20 integrations across appointment scheduling, patient communication, and office workflows. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Review Wave offer? Review Wave provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced review and feature learning. Getting Started and Support ### What customer support options does Review Wave offer, and how do users rate the experience? Review Wave offers email/help desk, phone support, and chat. Users often describe support as fast, friendly, and helpful during setup and issue resolution, with chat called especially convenient. Some reviewers report inconsistent chat response times, frustration with pricing discussions, and occasional gaps between sales expectations and actual assistance. Answer based on 40 reviews Features and Usability ### Is Review Wave easy to use? Review Wave feels easy to use for many practices, especially after setup, but configuration can take time. Small healthcare offices often like the daily texting, reminders, and review tools, while some teams find campaigns, scheduler settings, and customization options harder to navigate without help from support. Answer based on 28 reviews Features and Usability ### How well does Review Wave handle patient communication? Review Wave handles patient communication well through automated reminders, two-way texting, and follow-up messages that reduce phone calls. Medical and dental offices often like texting from the practice number and using mobile access, though some teams mention message volume, same-day appointment texts, and settings visibility need closer management. Answer based on 27 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Not all Patient Engagement products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Review Wave includes **Appointment Management**. However, it does not offer **HIPAA Compliant** or **Charting**. Its **Appointment Management** capability helps practices organize bookings, reduce scheduling conflicts, and keep patient visits on track, providing teams with a clearer way to manage daily calendars and improve the overall patient experience. Appointment Management 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Messaging 4.9 (41) 63.41% of 41 reviewers that rated this feature as important or highly important Communicate using messages within the system Confirmations/Reminders 4.9 (39) 58.97% of 39 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Review Request 4.9 (30) 60.00% of 30 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Appointment Scheduling 4.7 (29) 51.72% of 29 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Negative Feedback Management 4.8 (26) 50.00% of 26 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Wave 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Messaging: Communicate using messages within the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Ratings/Reviews: Ratings/Reviews - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. Features 4.6 (70) 4.6 Based on 70 reviews ## Pricing Value for money 4.7 (64) Free Trial Basic $299.00 Per Feature,Per Month Value for money 4.7 (64) 4.7 Based on 64 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[ Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (68) 4.8 Based on 68 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating 5(60) 4(4) 3(2) 2(2) 1(2) Mentioned topic Sorted by most recent AQ Amy Q. Manager Medical Practice ### "Review Wave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2025 Pros Able to communicate with patients w/o having to use the telephone Cons Sometimes disconnects from our ChiroTouch software and have to contact help desk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Chris D. Owner Alternative Medicine ### "The Campaign Communication Juggernaut!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 17, 2025 Had a great experience with Review Wave. If my current EHR did not have a built in functionality to do what Review Wave does, I would still have it! Pros Review Wave is a reach out campaign juggernaut. The opportunity to connect and re-connect with prospective and current patients is the best I have seen on the market! Cons Review Wave is more expensive, and with more campaign options comes more time needed to set things up. It is mostly user friendly, but can seem complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Vanessa C. Marketing Associate Health, Wellness and Fitness ### "Great 2-way communication with customers and automations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2024 Overall, this is a great software for 2-way communication with customers and automated appointment reminders. I do like the ability to schedule marketing messages, but there is definite room for improvement in this area. Pros I like the text message automations and the ability to schedule marketing messages to practice members. Cons Their email editor is really archaic and does not allow you to send test messages and is a little hard to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Veloy C. Doctor Medical Practice ### "WATCH OUT! I would NOT use them" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 October 11, 2024 I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service. Pros Did okay at reaching out to patients for reviews. Texting was the most helpful feature. Cons Most of the reviews were internal reviews for review wave which did not mean anything. Once they left an internal review, most people DID NOT want to go leave a Google review. WATCH OUT FOR CANCELLATION CONTRACTS! I changed EHR contracts and had to pay almost $1000 in cancellation fees when I needed to leave. They require 60 day cancellation. They Do Not Care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. Big Wig Alternative Medicine ### "Great Product, Great Support, Bet on This Winner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2024 Amazing. Great support, quick availability, help with forms. Pros Great support, intuitive interface, integrates into Platinum and website. Also has an app so patients can control their appointments. Appointment reminders go out by email and text from our office phone number that patient's can reply directly to. Cons Dynamic forms are amazing, but tedious to put together. Could be an easier process. Reasons for choosing Review Wave SKED lacked some features that ReviewWave had, including the lack of ability to receive texts from people NOT in your database. To SKED's credit, I let them know the reasons I had to leave their platform and they implemented all of the changes I suggested within a few months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Patrick T. Owner Alternative Medicine ### "Review Wave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2024 We love Review Wave. Our overall experience has been top notch Pros We love Review Wave. Getting the Google reviews has been a great boost our office was needing. Cons There isn’t much I don’t like. It has great function in all aspects. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch Cloud could not do the things that thought it could. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reasons for choosing Review Wave Review Wave fits in with our office software, Genesis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Payton M. Chiropractor Health, Wellness and Fitness ### "Great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2024 Great, they are quick at resolving issues Pros Appointment reminder and and texting with patients Cons Paperwork is frustrating for patients and they complain about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shanna S. Chiropractic Assistant Hospital & Health Care ### "Great system! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2024 Pros We enjoy the ease of messaging our patients! The best feature is being able to forward the phones and being able to see who we missed calls from and even seeing the voicemail. Cons Nothing, compared to other systems, this is top notch! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tim C. Owner / Chiropractor Health, Wellness and Fitness ### "Review Wave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 8, 2022 I am overall satisfied with Review Wave. We have upgraded services since starting with them since they have gained our confidence. Pros Review Wave is pretty easy to use and has a lot of capabilities. I also like that we could start at a lower cost tier and move up or down based on needs. Cons The review texting process does require my office staff to inform patients that they will need to follow the link after they respond to the initial text feedback request. Most people don't realize that they haven't actually completed a Google or Facebook review when they respond to the initial text. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jessica M. Office Manager Medical Practice ### "Great support software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2022 Great service to use at the time when we needed it, and would go back if we ever had a need. Pros The integration with our system at the time was wonderful and streamlined our work flow. Cons When we switched to CT Cloud, some things were not integrated well or became extra things we no longer needed. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) CT came out with their Cloud based wesite which included a lot of the RW features we were paying extra for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157424/Review-Wave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Weave vs Review Wave](https://www.capterra.com/compare/141842-157424/Weave-vs-Review-Wave)