The Invaders

Acknow

5 / 5 2 reviews

Who Uses This Software?

Small and medium businesses who work with knowledge-intensive products and seek to decrease costs on customer support and reduce time to proficiency for new employees.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    5 users All features 15 Gb
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • The Invaders
  • acknow.pro/
  • Founded 2011
  • Russian Federation

About Acknow

Cloud-based platform for implementing knowledge management and collaboration workflows to facilitate knowledge sharing between your company employees and your customers. Build internal or external Knowledge Base, news portal or cross-team communication channels using Acknow.


Acknow Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Acknow Reviews Recently Reviewed!

Excellent knowledge base system

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Acknow is very easy to use and manage. We use it for our customer service and tech support team. Acknow improve our support service and helps it to solve different problems in a shorter time. Its features allows to create articles with different content and link it with our documents.
The Customer Service Acknow is brilliant. They are always friendly, helpful and quick for response. It's really great!

Perfect balance between price and quality

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great software for knowlege managment, might be useful not just for support department but whole compony. Helps to save money and time, simple in using.

Vendor Response

by The Invaders on January 26, 2017

Thank you for your opinion!