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Lofty

Reviews of Lofty

3.8 (87)
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Pros

  • The pipeline and segments is good, and the Smart Plan suggestion is good.

  • Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

  • I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities.

  • Ease of use, communication logging is a great feature. The best part for me is the app on my phone it is fast and effective.

Cons

  • The worse part about Chime/ now Lofty isn't the lack of "hiccups" in the system or the over selling. It is the absolutely terrible customer support.

  • Problem is they have many layers when googling their name, which I would have found this name before ever signing up. Complete waste of sunken cost money plus all the organic leads we lost.

  • The only reason we are staying with this CRM is because we feel stuck with everything we have set up and do not have the time to set up another one right now.

  • There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly.

Most Recent Video User Review for Lofty

SEE ALL VIDEO REVIEWS
Video Review

Chime An Organizational Necessity.

5.0
Posted on October 6, 2023POSTED BY:

Ali H.

Shift LeadRestaurants
Reviewer Source

Showing Most Helpful

Showing 25 of 87 reviews

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Mary M. avatar
Mary M.
Real Estate Consultant
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2018

"Serious Realtors' CRM"

Overall: Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

Pros: Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Cons: It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Ali H.
Shift Lead
Restaurants, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 25, 2022

"CHIME is the best CRM"

Overall: Chime is an awesome CRM it beats out all the competitors with its integrations and consistent updates and improvements.

Pros: The lead management and system integrations are unmatched.

Cons: Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Alternatives Considered: BoomTown
Switched From: BoldTrail
Reasons for Switching to Lofty: Integrations and utility was better at CHIME.
Stacy A.
tech dept
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
3.0
Features
1.0
Value for Money
3.0
Reviewer Source
Source: Capterra
April 10, 2023

"Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's"

Overall: Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money.

Pros: CRM appears to be good, but with the IDX and website problems, your customers will never use the website.

Cons: The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back.

Reasons for Choosing Lofty: They said the website would work with multiple IDX MLS's. It does not work correctly with multiple IDX MLS's. I spent 60 hours and over $5000. of monthly fees trying to get it to work and finally gave up. CAUTION: Almost impossible to cancel, they will keep referring you to a cancellation procedure online that does not work. You are not allowed to talk with anyone in the billing department. I had to cancel my credit card to stop the monthly charges.
Heather S.
Manager
Consumer Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 15, 2020

"User Friendliness"

Overall: Im very impressed and chime is now widely accepted and I can use it with many other apps by link. Or seperate by routing vs card. I really am pleased and its now my primary.

Pros: Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

Cons: I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Alternatives Considered: Branch
Reasons for Choosing Lofty: Chime is now widely accepted and the options for me as the user are simple, even now as they are becoming an industry powerhouse.
Billee S.
Realtor
Real Estate, Self-employed
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: SoftwareAdvice
December 14, 2018

"Real Estate CRM and website"

Pros: User friendly, professional looking landing pages, CRM, & other tools to grow your business. Ability to send mass emails which appear personal.

Cons: Ad spend is a little high for the quality of the leads you receive, but I have found that to be the norm with most internet leads.

Glen H. avatar
Glen H.
Broker
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
3.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
6/10
Reviewer Source
Source: SoftwareAdvice
January 30, 2018

"Has a lot of potential, but also a lot of growing struggles"

Overall: Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

Pros: The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives. Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Cons: There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved. There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

Jay L.
Team Leader
Real Estate, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
January 21, 2020

"Chime verses Cinc"

Overall: Customer service was poor at best, any issues and it was like pulling teeth to get them to act.

Pros: While similar to Commissions Inc it did not have everything that Cinc had to offer. Functionality was good.

Cons: Nothing really to dislike about the software, it worked as it should.

Reasons for Switching to Lofty: Was promised that Chime was Cinc on Steroids, and it was not.
Shayne T.
Handyman
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 24, 2022

"Chime review "

Overall: Very good great app

Pros: Ease of use and spot me option makes it convenient if you overdraft

Cons: None I like the app and software very much

Verified Reviewer
System Engineer
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 12, 2022

"One of the best CRM software "

Pros: It's has digital marketing tools and AI powered automation. I like the software too because it's helps in streaming sales funnels

Cons: I have not seen any fault or back drop with the use of this very software, so for now I don't have any reservations about the software yet.

Verified Reviewer
Enrollment Agent
Insurance, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 7, 2019

"Chime review"

Overall: Overall, I’ve had a good experience with Chime.

Pros: I really like the app. It’s easy to use and I really like the design of it and my debit card. I was able to get approved for an account easily.

Cons: Hopefully, it’ll have a feature where you can add money from another card like PayPal does. Otherwise, I have no complaints.

kim C.
sales
Real Estate, Self-employed
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 6, 2024

"Problematic Scam"

Pros: Nothing. There has not been a single positive moment since signing up with LOFTY.COM

Cons: Lofty seems to be falling apart. Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support. I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers. Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database. Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work. I would highly recommend against this company.

Yesselky D.
Realtor
Real Estate, Self-employed
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: SoftwareAdvice
July 27, 2023

"Run stay away "

Pros: The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money

Switched From: Follow Up Boss
Reasons for Switching to Lofty: I needed AI
Jacob T.
Tech repair
Computer Hardware, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 7, 2022

"Chime banking for the new to banking scene"

Overall: Overall I have to say with combined banking and credit builder as well as spot me it’s a very useful banking application that allows young people to manage their finances with ease. Spot me is a great feature and it has the added benefit of being able to send others spot me boosts to allow them to overdraft fee free up to 5$ each person. The also offer deposit offers frequently as well as referral offers that can reward you for adding friends to there banking world

Pros: It’s very well integrated and offers a credit builder card which is very beneficial for people trying to work on there credit and have a dedicated banking app all in one

Cons: Sometimes it can be difficult to get in touch with support and spot me can be a little tricky

Michael S.
Agent
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: SoftwareAdvice
January 18, 2023

"Awful Customer Support"

Overall: The customer support is so bad, it makes the CRM nearly impossible to use. It is awful, stay away.

Pros: This is a basic CRM. I am frustrated with basic functionality and the inability of customer support to be prompt or even remotely helpful with their responses.

Cons: Customer support. You can NOT get a hold of someone at this company. They don't answer the phone and when you get someone on chat, they chat with other users and are slow to respond. And when they do respond, it's unhelpful and inaccurate.

Reasons for Switching to Lofty: Online leads
Jordan P.
Electrician
Construction, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 21, 2022

"Chime Banking"

Pros: Chime banking is very easy to use. Download the software on Google play and sign up for your bank account. It takes only a few minutes to sign up. Banking is free. Checking and savings. If you need to do direct deposit they've got this available for you right away as well. Customer support is available, free and easy to use. They send you notifications and text alerts to notify you of your account being used and if your account is used in a unfamiliar way, they will notify you of this as well to ensure their is no one accessing your bank information.

Cons: The least thing I'd say I like about Chime is there is no banking local where I can go into a bank and do my banking if I so choice to.

Neil C.
Realtor
Real Estate, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: SoftwareAdvice
August 20, 2018

"The best CRM for Real Estate Professionals"

Pros: We've had 3 different CRMs before Chime, and once we got Chime it was a game changer. We love the ease of use it brings and highly recommend it to any real estate professional. We use it both for our realtor business and our investment business as well. Pros: - ease of use - seamless sync from web portal to mobile - customer service is top notch

Cons: I don't really see any cons with Chime at the moment. It is not the cheapest product out there, but in life you get what you pay for, and Chime is worth the payment.

Michael S.
Agent
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 2, 2023

"Worst CRM in the biz"

Overall: Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM

Pros: Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it.

Cons: Customer support is by far, without a doubt, the absolute WORST I have ever experienced.

Reasons for Switching to Lofty: not sure; i should have stayed
Shawn W.
Team Admin
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 12, 2017

"Simple and easy to use"

Overall: Easy to use, powerful and the efficient

Pros: Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

Cons: No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

Juan V. avatar
Juan V.
Realtor
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 11, 2018

"Definitely a great tool to have. "

Overall: Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

Pros: What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

Cons: That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

Verified Reviewer
nyb
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Reviewer Source
Source: GetApp
July 15, 2023

"do not get chime "

Overall: horrible. don't do it

Cons: i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

Jason D.
Owner
Construction, 201-500 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
2.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
January 11, 2022

"Found a better product somewhere eles."

Pros: The use of this product isn't great. To many problems with getting things to work correctly

Cons: I dont feel this is a great product for my needs.

John C.
Owner/Broker
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
February 1, 2020

"Run do not walk"

Overall: Very disappointed. Was told I could cancel at any time but can not get them to stop billing me.

Pros: Initial uploading seemed to be very customer service oriented.

Cons: Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Vida A. avatar
Vida A.
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Features
1.0
Reviewer Source
Source: GetApp
October 13, 2017

"The most horrible people on Staff and they charge you for nothing. No products and no website"

Overall: nothing to talk about cause they are horrible absolute horrible they just lie and promise and do not deliver especially their sales dept , managers anyone that they working there.

Cons: over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

Maria S.
Multi-Media Specialist
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: SoftwareAdvice
February 1, 2018

"Our team has positive things to say about Chime"

Pros: Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

Cons: Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

Phillip T.
Agent
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2017

"Amazing!"

Pros: Really love the ability to utilize the IDX Website. The ease of use for running all our Marketing Campaigns right through the software is a huge plus as well.

Cons: It would be nice to be able to utilize docusign right through our software instead of using a zapier account.

Video User Reviews for Lofty

Listen to customers review their experience with Lofty.
Chime An Organizational Necessity.
By Ali H.October 6, 2023