# Page 3 | Lofty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lofty the right CRM solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157457/Lofty/reviews --- Lofty 3.9 (127) [View alternatives](https://www.capterra.com/p/157457/Lofty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Lofty ## Showing most helpful reviews Showing 51-75 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Amanda R. Realtor Real Estate Used the software for: Less than 6 months ### "Lofty Pros and Cons" May 15, 2025 5.0 I like how it keeps all contact information in one place and allows you to set reminders for your tasks. Customer support is very slow responding and it's hard to get a fast and direct answer with issues. Pros I love that the AI intelligence writes texts and emails for you. Cons The filters are hard to navigate and do not stay permanently. Switched from [Brivity Platform](https://www.capterra.com/p/207393/Brivity-CRM/) I recently changed my brokerage and this is the crm they use. Review Source SC Sundi C. Agent Real Estate Used the software for: 2+ years ### "I e recommended it lots!" January 31, 2025 5.0 It’s been good. Useful, support has been good and I like the ease of social media ads Pros Easy to use, robust and easy to customize Cons Task management not integrated with my calendar Switched from [BoomTown](https://www.capterra.com/p/151892/BoomTown/) I Switched brokerages and they were the crm of choice Review Source AR Amy R. Bartender Food & Beverages Used the software for: 6-12 months ### "Lofty will take your business to lofty heights!" December 18, 2023 5.0 Pros Lofty's whole platform is intelligently designed and so user friendly. All of the features work seamlessly and allow me to run my business most efficiently and effectively. Cons I have had no negative interactions with the Lofty platform. Review Source LR Luis R. Realtor Real Estate Used the software for: 2+ years ### "Chime has some work to do" March 30, 2023 5.0 It is a great CRM and I really enjoy using it but as stated there as some major and continuous problems on the backend. More than I have experienced with any other CRM. I use it every day and can get frustrated that simple things don't always work as they should. Pros Innovation. Records phone calls. metrics Cons The search field is not intuitive. If you want to search for a lead's name you have to know the full name and exactly how it is spelled. If you just know their last name it will pull up all the names with those letters in it before pulling up the relevant lead. If the lead's name is Amin and you only have one person by that name chances are you will have to scroll through a whole number of people before getting to that name. For instance, somebody by the same as Stamin will most likely be shown sooner. There have been more technical issues on this CRM than any of the last 5 that I have used. Campaign emails won't be sent when requested. AI will communicate with leads when not. Texts will suddenly be invalidated. About 18 months ago when I called up technical support I would be guaranteed to get through to someone at least by the 2nd or 3rd try. Now I can try every day for a week and nobody responds. Reason for choosing Lofty Better system Review Source TS Thaine S. Managing Broker Real Estate Used the software for: Less than 6 months ### "Is Chime CRM worth upgrading to from Follow-Up-Boss" May 27, 2021 4.0 Overall we are happy and frustrated at the same time. When a product is so close to being great it is frustrating that we cannot get the last few frustrations worked out. The Customer support has been great 90% of the time. Occasionally, a silly response is provided by customer support, but I realize they are only communication what they have been told. It seems that feature requests are being taken seriously but I will know for sure when some are in future releases. Much effort is put into onboarding and training and that was a good experience, however after that my new liaison with Chime seems MIA. Pros The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews. We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported. Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB) Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads. Cons The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc. You can only text to one recipient at a time which is not convenient when sending a text to a couple (Chime states they are working on MMS). The contact Search box is hidden unless you hover over a magnifying glass icon slowing things down (please stop being fancy and put a box where it eventually appears). Only one Lead Pond is provided in our package (We were accustomed to more in FUB). Transaction Task Management is a bonus compared to FUB but I wish I could have Transaction Level Custom Fields, the ability to template my transaction expenses/commissions, assign tasks to other members of the team, and reorder the tasks within the template configuration screen. Review Source SA Stacy A. tech dept Real Estate Used the software for: 1-2 years ### "Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's" April 10, 2023 1.0 Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money. Pros CRM appears to be good, but with the IDX and website problems, your customers will never use the website. Cons The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back. Reason for choosing Lofty They said the website would work with multiple IDX MLS's. It does not work correctly with multiple IDX MLS's. I spent 60 hours and over $5000. of monthly fees trying to get it to work and finally gave up. CAUTION: Almost impossible to cancel, they will keep referring you to a cancellation procedure online that does not work. You are not allowed to talk with anyone in the billing department. I had to cancel my credit card to stop the monthly charges. Review Source RT Robert T. Team Owner Real Estate Used the software for: 1-2 years ### "I regret moving to Chime/Lofty" December 5, 2023 3.0 The worse part about Chime/ now Lofty isn't the lack of "hiccups" in the system or the over selling. It is the absolutely terrible customer support. The sales team is great and the customer service team.....isn't. Pros The interface seem much more friendly than my other CRM, I liked how it ranks and helps ID lead activity and it is pretty solid at helping lead hunting. Cons I moved from Brivity to Chime after being assured all our business functions would be met, but Chime was short of expectations. And after we moved everything else felt very upselling on the "other features". I really refused til I got the basic system working and after 2 years I really wish I would not have moved to Chime/ Now Lofty. Switched from [Brivity Platform](https://www.capterra.com/p/207393/Brivity-CRM/) My company contracted with Chime / Lofty Review Source JP Joshua P. Realtor Real Estate Used the software for: 2+ years ### "Complete Scam - Long Term User" November 3, 2022 1.0 I'm not one to write reviews but this company needs to be held accountable. I've been with Chime for 2 years, Admittedly it started out well but quickly started to go down hill. When I was first researching Chime I had gotten many reviews from people I know about how bad the support and billing was. At first I didn't see it, and was super happy. Until this year.Keeping in mind, when dealing with chime support you are dealing with people in the Philippines only. These tech support agents are trained off of scripts and thats all they know. You'll play email tag with them for days before things get escalated to a "Tier 2 or Tier 3" tech support agent and then a couple days to weeks before you will get an answer on an issue. Many times their answer isn't a resolution. Its nearly impossible to talk to someone in the US besides someone in Sales.Chime forced an update Unbeknownst to me that caused all my links to break. Meaning I was spending money for who knows how long, on links that weren't producing listing results. Ticket was submitted; weeks go by and no result. Finally I get escalated to someone in the US office by getting in contact with \[SENSITIVE CONTENT\] in Sales. Their answer "the tech team will have a resolution in 1-2 months"...So me and my ad manager rebuilt our campaigns. because I wasn't going to sit 1-2 months paying for a $750 a month CHIME system, while not having ad traffic running to it. Needless to say pausing my leads through google cost me thousands of dollar Pros Constant updates to include new features in the system Cons Way too many tech issues for this system to be relaible Review Source kC kim C. sales Real Estate Used the software for: Less than 6 months ### "Problematic Scam" February 6, 2024 1.0 Pros Nothing. There has not been a single positive moment since signing up with LOFTY.COM Cons Lofty seems to be falling apart. Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support. I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers. Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database. Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work. I would highly recommend against this company. Review Source Mary M. Real Estate Consultant Real Estate Used the software for: 2+ years ### "Serious Realtors' CRM" August 24, 2018 5.0 Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business. Pros Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful. Cons It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it! Review Source YD Yesselky D. Realtor Real Estate Used the software for: Less than 6 months ### "Run stay away " July 27, 2023 1.0 Pros The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) I needed AI Review Source KM Kevin M. Owner Real Estate Used the software for: Less than 6 months ### "Lofty Customer Support Sucks" June 12, 2024 4.0 Very frustrating the time on hold is horrible and they still don't have answers Pros Not Much! at this time I'm regretting my decision to switch to them. Their sales team will tell you anything to get you to sign. I haven't been able to use their products because I cant get past the onboarding phase and they really don't care Cons With Lofty Set up is 100% on the user. Lofty will not do any set up on the IDX web site or the CRM. they expect the client to do it all. The support team is very little help. I've been trying to go live with my website for weeks and I'm still not there Switched from [BoomTown](https://www.capterra.com/p/151892/BoomTown/) Boomtown was bought out and they have went downhill since the buy out. But that being said, thev were a lot better in their support that Lofty. I came to expect the kind of client support that I received from Boomtown and Lofty just doesn't measure up. Review Source OC Orion C. Realtor Real Estate Used the software for: 6-12 months ### "Easy to Use - Handy " January 27, 2022 4.0 The overall really useful program, user-friendly and efficient. It has more integrations than I used - and it is well oriented for Realtors and the real estate industry. But if your budget is tight you need to find something more affordable. Pros I really liked its layout and ease of finding everything on the one site page. You can sort your leads in any way that suits your ease of use which makes it handy. It's flexible and user-friendly. It has great tech support that usually answers within minutes - which is really helpful. Cons Lack of popup options for tasks. I am a person who needs nudging to remember the many tasks at hand...if it doesn't pop on my screen....I lose the thread.... Review Source Daniella B. Owner/Operator Alternative Medicine Used the software for: 6-12 months ### "Chine makes it easy! " April 2, 2020 4.0 My overall experience with Chime was great. They know how important our money is, and have developed a software that makes is very simple. Pros I love how easy it is to use and navigate this software. Transfers and payments are quick. I've never had an issue with them before. I also liked the low to no fees depending on how you use it. Cons The only thing that I disliked was the amount of time it took to get my debit card through them. This may just be subjective due to where I live, but I had to wait 2 weeks for it. This makes it difficult to manage my own funds without accessing it. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) Chime offered way more versatility for my money. While Venmo allows for easy transfer of funds; Chime's ease of use is unparalleled. Review Source JT Jacob T. Consumer Banking Used the software for: 1-2 years ### "Chime banking for the new to banking scene" September 7, 2022 5.0 Overall I have to say with combined banking and credit builder as well as spot me it’s a very useful banking application that allows young people to manage their finances with ease. Spot me is a great feature and it has the added benefit of being able to send others spot me boosts to allow them to overdraft fee free up to 5$ each person. The also offer deposit offers frequently as well as referral offers that can reward you for adding friends to there banking world Pros It’s very well integrated and offers a credit builder card which is very beneficial for people trying to work on there credit and have a dedicated banking app all in one Cons Sometimes it can be difficult to get in touch with support and spot me can be a little tricky Review Source Marty M. Owner, Principal Broker, Team Leader, Realtor® Real Estate Used the software for: 6-12 months ### "Chime has chimed in our sales!" September 4, 2018 5.0 Our team has used Chime for the past 8 months and it has significantly improved our business. We have made our own suggestions for system improvement and have seen a good portion of those implemented so far. Our customer success manager - has been fantastic!! We have met face-to-face multiple times and he has kept us updated on our suggestions and has trained us in the great improvements that keep coming from this innovative company. Customer Service has responded to our needs in a reasonable time frame. We love the Smart Plans! We set those up and live on the Tasks all day and stay on top of all the critical transaction details for our clients. The recent ability to match properties to our prospects is expected to be a huge game-changer for the way we do business! Pros Smart Plans, Task managing, Lead capturing, Lead scoring, Lead managing, Property to Prospect matching, Website connection Cons Needs to allow for a given lead to be managed as both a buyer and a seller simultaneously. Review Source CR Chris R. Realtor Real Estate Used the software for: Less than 6 months ### "CRM system with SO many options" November 6, 2023 5.0 Pros This system has so many functions available that I haven't even began to use them all, but if you want to do something, chances are it's already integrated into Chime. You can track leads and follow ups, set up drip campaigns to keep in touch, and even set up your website. Cons Because there are so many things you can do with the system, it can be a little daunting to get started, but there are plenty of how-to videos that walk you through it. Review Source David G. CEO Entertainment Used the software for: 1-2 years ### "Chime Review " July 6, 2022 4.0 My overall experience with this software was a neutral experience. Pros Chime is very easy to use and track your funding. Cons It was confusing to set up at first but once you get it, it's a cakewalk Review Source MS Mike S. Realtor Real Estate Used the software for: 6-12 months ### "Stay away from this CRM" February 14, 2023 1.0 Terrible. I've had issues with basic things - the layout is very counter intuitive and finding help is all but impossible. And technical issues with dialer, submitting a ticket? forget it! Pros I don't like anything about this CRM. It has basic functions but the customer support is so frustrating that the software is basically impossible to use. Cons Customer support is without a doubt the least helpful, slowest to respond and absolute worst in the business Reason for choosing Lofty It was a mistake - Chime is awful. Review Source MS Michael S. Agent Real Estate Used the software for: 1-2 years ### "Awful Customer Support" January 18, 2023 1.0 The customer support is so bad, it makes the CRM nearly impossible to use. It is awful, stay away. Pros This is a basic CRM. I am frustrated with basic functionality and the inability of customer support to be prompt or even remotely helpful with their responses. Cons Customer support. You can NOT get a hold of someone at this company. They don't answer the phone and when you get someone on chat, they chat with other users and are slow to respond. And when they do respond, it's unhelpful and inaccurate. Review Source Brian D. Marketing coordinator Real Estate Used the software for: 1-2 years ### "Chime real estate CRM review" June 21, 2022 5.0 Overall, very pleased. The annual cost is well worth it. would recommend to my colleagues . Pros I like most the lead generation, activity tracking. The dashboard is great to keep an eye on activity. Cons Sometimes on my android device screen gets garbled, I dont know if its a software problem or my phone settings. Review Source DR Dustin R. Carpenter Construction Used the software for: 2+ years ### "Almost a bank" September 1, 2022 5.0 Decent. Overdraft option is nice Pros Anyone can use it and it’s easy to use . Cons ITs not accepted everywhere and sometimes it’s frustrating Review Source MS Michael S. Agent Real Estate Used the software for: 6-12 months ### "Worst CRM in the biz" February 2, 2023 1.0 Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM Pros Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it. Cons Customer support is by far, without a doubt, the absolute WORST I have ever experienced. Review Source RR Ron R. Managing broker Real Estate Used the software for: 6-12 months ### "STAY AWAY Bad Company" January 23, 2023 1.0 STAY AWAY - Worst Company ever, complete Scam. They embed your website with code leading all organic leads to them for website sign up. Just Crazy. Also they use .me for their website which means you are going to get a lot more spam and hacking from Russia!! Never delivered but charged for advertising. Try calling support or sales after you sign up and they will not answer!! Trust been doing real estate 10+ years and this has got to be the worst. Problem is they have many layers when googling their name, which I would have found this name before ever signing up. Complete waste of sunken cost money plus all the organic leads we lost. Pros NON it is horrible company once you get onboard they disappear. Cons Worst Company Ever they are complete scam Review Source GH Glen H. Broker Associate Real Estate Used the software for: Less than 6 months ### "Has a lot of potential, but also a lot of growing struggles" January 30, 2018 3.0 Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation. Pros The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives. Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far. Cons There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved. There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.