Who Uses This Software?

Restaurants, Quick Service, Fast Casuals


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ParTech
  • www.partech.com
  • Founded 1978
  • United States

About Brink POS

As a cloud-based POS software solution, Brink does not require a back office computer, and all your data is safe, secure, and accessible in the cloud. Adopting the PAR SaaS, or Software as a Service model, Brink POS is provided as a monthly subscription, and will proudly earn your business every month. There are no upfront licensing fees, and upgrades are included and performed automatically.


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Brink POS Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Brink POS Reviews Recently Reviewed!

immediate response, follow ups from support, excellent customer service

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: excellent customer service, cloud based, easy to access reports and make updates from anywhere. great value.

Cons: feature updates and not necessarily getting a "done by date,"

very easy to use. operators love it. overall i'm much happier with brink vs aloha.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, doesn't break, i like my sales guy

Cons: i never know what's in development track or how that will help me
i have open support tickets that i feel never get resolved

Overall: ease of use. no headaches. Also i give out a ton of references on brinks behalf.

Great idea, abysmal support and implantation of features

Jan 13, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The idea that was originally sold to us. Cloud based with a truly open and useful API.

Cons: The support, the lack of fully developed features, the API that continues to disallow useful integrations

Overall: We purchased Brink just before the sale to ParTech. Agent sold us on the dream of a single source of truth in our data that could be easily accessed via API and a robust cloud based solution that removes the BOH computer from our stores.

Alas, the dream is much better than reality. Almost 2 years in, the API continues to lag what were originally told it would do and rollout of new features is both slow and incomplete.

The service we receive is poor as well. The tiered support levels are ineffective and Brink fails time and again to root cause solve issues that make it difficult for us to transact our business.

To be honest, we are beginning the hunt for alternative POS systems. Brink should be the system we use forever, but the features offered and the lack of development and support make it a hard system to stay with. Happy to speak more about this in person.

Recommendations to other buyers: Some real work needs to occur on both features and on support if you want to compete in the POS world at scale. The idea of the software is significantly better than the real experience of having it.