# PAR POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PAR POS the right Restaurant Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157462/Brink-POS/reviews --- PAR POS 3.1 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PAR POS Ease of use 3.9 Customer Service 2.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jessie M. Manager Restaurants Used the software for: 6-12 months ### "Brink POS review" December 7, 2023 4.0 The customer service is what takes Brink to the next level. The phone is always answered, and my problems are resolved quickly. I also never have to press numbers to get through to someone. A real person answers the phone and quickly gets me to where i need to go. Pros I like the customizable feature. My IT guys can fix many issues that we have ringing orders in. Cons One area that could be improved is "adjusting total" for the customer if an item had been left out. On ALOHA we could delete the item that was left out and it would adjust the new subtotal to the card that was run for that order. With Brink we have to do a separate refund for the one item. I think this is less convenient for the customer. Switched from [Aloha](https://www.capterra.com/p/178235/Aloha/) I was not part of that decision but i would assume cost was a factor. Review Source BB Brandi B. VP Operations & Training Used the software for: 2+ years ### "Great enterprise solution with opportunities yet for the traditional pizza players" June 26, 2018 4.0 Pros We have business insights in real time with Brink being a cloud-based solution. This also means updates can be pushed out to locations immediately with very minimal lag time. Their menu management services are also ideal for our brand's needs. Cons While it is easy to use, it isn't ideal for the traditional pizzeria at this time due to the lack of in-house delivery functionality as well as the challenge that the pizza category brings to the table regarding menu build out (half and half, one for one ingredient substitutions, multiple sizes of the same item, etc.) Review Source CR Cristina R. Owner Restaurants Used the software for: 2+ years ### "Worst POS ever - have lost money" August 28, 2021 1.0 I'm a restaurant owner and have lost more than $10,000 of sales that due to technical reasons were never wired to my bank account. It was reported to RDS management since April 2021 and despite of endless emails, I haven't received any concrete answer and more important . All what I have been told is that RDS is not liable for any missing wire transfers Pros Reporting although need a significant upgrade as it's not user friendly Cons Lack of accountability, if there are technical issues RDS is not responsible for missing bank transfers and restaurant end up losing hundreds of money for sales done that are never wired to the bank account. I wouldn't recommend using Brink POS Review Source BJ Brian J. Vice President & General Counsel Used the software for: 1-2 years ### "immediate response, follow ups from support, excellent customer service" June 19, 2017 5.0 Pros excellent customer service, cloud based, easy to access reports and make updates from anywhere. great value. Cons feature updates and not necessarily getting a "done by date," Review Source jM john M. cfo/coo Hospitality Used the software for: 2+ years ### "very easy to use. operators love it. overall i'm much happier with brink vs aloha. " June 13, 2017 4.0 ease of use. no headaches. Also i give out a ton of references on brinks behalf. Pros ease of use, doesn't break, i like my sales guy Cons i never know what's in development track or how that will help me i have open support tickets that i feel never get resolved Review Source aP anthony P. ceo Restaurants Used the software for: 1-2 years ### "Great idea, abysmal support and implantation of features" January 13, 2017 2.0 We purchased Brink just before the sale to ParTech. Agent sold us on the dream of a single source of truth in our data that could be easily accessed via API and a robust cloud based solution that removes the BOH computer from our stores. Alas, the dream is much better than reality. Almost 2 years in, the API continues to lag what were originally told it would do and rollout of new features is both slow and incomplete. The service we receive is poor as well. The tiered support levels are ineffective and Brink fails time and again to root cause solve issues that make it difficult for us to transact our business. To be honest, we are beginning the hunt for alternative POS systems. Brink should be the system we use forever, but the features offered and the lack of development and support make it a hard system to stay with. Happy to speak more about this in person. Pros The idea that was originally sold to us. Cloud based with a truly open and useful API. Cons The support, the lack of fully developed features, the API that continues to disallow useful integrations Review Source DH David H. Technician Restaurants Used the software for: 2+ years ### "Product is ok but God forbid you need to contact technical support" January 23, 2020 2.0 Pros When it works, it's fine. The feature set is decent and publishing changes is easy. Hardware seems good too. Cons If you need support on anything, it's like pulling teeth getting a technician on the phone. They don't let you schedule anything. I'm setting up a new location for a client and have been waiting 8+ hours to set up 2 registers and a couple of printers. This will cost my client over $2000. Unacceptable. Review Source JB Justin B. Director of Operations Restaurants Used the software for: 6-12 months ### "Pretty Basic" November 25, 2019 3.0 One of my least favorite POS systems - and I have used a bunch of them! Pros It got the job done. Once things were set up, you could work throught it. Cons The flow was cumbersome, programming was challenging and limited. 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