Userlane

Userlane


5 / 5
7 reviews

Who Uses This Software?

We cater to any company that requires a unique and intuitive user onboarding solution and an efficient way to explain processes live in the software without documentation or video tutorials.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Userlane
  • userlane.com
  • Founded 2015
  • Germany

About Userlane

Add a guidance layer to any software.With Userlane, you can create step-by-step, interactive guides to explain any browser-based software to each user individually. Userlane leads every user in real time through processes and shows them what to do next to achieve their goals in software applications. The perfect solution to optimize SaaS user onboarding and boost conversion, engagement, activation and retention rates through a great UX or automate and scale staff onboarding and training.


Userlane Features

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management

Userlane Reviews Recently Reviewed!


Userlane works like magic!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Userlane Editor is very well-designed and user-friendly. I like how quick and simple it is to record a tutorial - I only need to click what I want my end-users to go through and ta-da a tutorial is created! I also like that I can provide additional information to the users, link each step out to a relevant article in our Help Center, add images, GIFs, emoji to my tutorials making it much more friendly to the end-users. I can also preview the tutorial before publishing it. We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well.

The Customer Success team is extremely friendly and very responsive. I can reach out to them via email or livechat and they are always happy to help. Big shout-out to executives who have been super responsive.

Cons: Not much so far. I did have lots of questions at the beginning but it's all like that when you implement a new tool - the support team is great though so this is not an issue at all. The Analytics could be improved but I know they have a plan to upgrade this feature.

Overall: It has been a great experience implementing Userlane in our software and working with the team at Userlane.

Userlane is helping us to offer immediate and professional support to our customers.

Jan 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Cons: The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities.

Overall: Userlane is helping us to offer immediate and professional support to our customers.

I highly recommend this in-app help to simplify user onboarding

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to install, implement and maintain

- no technical hurdles

- customizable

- great customer support

- regular releases of new features

- great user experience

- users get in-app interactive help on the spot

- improves user engagement and user onboarding

Cons: - no pricing model for starters with only a few end-users

- no downloadable analytics reports (but coming soon)

Overall: - better user onboarding

- more user engagement

- higher conversion rate

More than a Step-by-Step Guide

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoyed how easy this product is to use; as soon as I had it running I was able to make my first lane relatively quickly. I also like how the style of the lanes are completely customisable and can be changed to match the style and feel of the company I work for.

On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction.

Cons: The only thing I would like is to be able to change the speed of the "Autofill" text, but I have already spoken with someone and they are looking into it.

Overall: My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly.

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Cons: Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions.

Capterra loader

Working with Userlane has been great. They are attentive and accomodating. Super!

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easy to use and the UI was clean, modern and fit in with our own UI nicely. We have a multi-tasking B2B application and really needed this

Cons: I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product

Great way to explain your SaaS product to your customers

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Userlane is a clever way to guide your customers through your software. The integration is quickly done and you can immediately start using the software. It is easy to create userlanes and in most cases self explaining. If there is anything unclear, the support will help you out by mail or phone, what I consider as a big plus.

Cons: Although I can fully recommend this tool, in my opinion an autosave function would be great to avoid the loss of unsaved userlanes when clicking a wrong button.

Overall: happy customers and less support requests