--- title: "Userlane Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userlane Software - reviews, pricing plans, popular comparisons to other Change Management products and more." source_url: "https://www.capterra.com/p/157465/Userlane/" page_type: "product" language: "en" --- # Userlane Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userlane ## What is Userlane? Userlane gives change and transformation teams the evidence they need to plan rollouts, support users, and prove results. Application Intelligence shows which applications people actually use, where they get stuck, and how adoption changes over time. HEART analytics (Happiness, Engagement, Adoption, Retention, Task success) replace guesswork with measurable benchmarks at the app, team, and portfolio level. Contextual Assistance meets users inside the application with in-app help, workflow automation, and an AI-ready assistant. Announcements and surveys keep communication in the flow of work rather than buried in email. The closed loop between Intelligence and Assistance means change teams can measure a problem, intervene in context, and confirm the intervention worked. Userlane is vendor-neutral and purpose-built for regulated industries including healthcare, financial services, manufacturing, and pharma. ## What is Userlane used for? [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Change Management](https://www.capterra.com/change-management-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userlane?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userlane.com&name=Userlane) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userlane 4.5 (47) VS. [4.6 (783)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (47) Ease Of Use 4.6 (770) Value For Money 4.4 (37) Value For Money 4.4 (691) Customer Service 4.9 (44) Customer Service 4.6 (723) ## Userlane alternatives [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.7 (508)](https://www.capterra.com/p/230567/360Learning/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (94)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157465/Userlane/alternatives/) ## FAQs about Userlane Overview ### Which roles and teams benefit most from Userlane? Userlane is most used by product managers, customer success and onboarding teams, marketing leaders, and IT consultants. Product and platform teams use it to guide in-app adoption and simplify feature rollouts, while customer-facing teams improve onboarding, training, and support. Executives and growth leaders rely on it to scale user engagement efficiently. Answer based on 47 reviews Overview ### What company size and industries is Userlane built for? Userlane is built for enterprise organizations in healthcare, financial services, manufacturing, and pharma, but 68% of reviewers come from small businesses, with 18% midsize and 14% enterprise. Reviewer adoption is strongest in computer software at 22%, information technology and services at 20%, and financial services at 7%. Answer based on 47 reviews Features and Usability ### What are the key features of Userlane? Userlane offers AI Copilot, contextual guidance, in-app training, and widgets for guided user interactions. It also includes self service portal tools, knowledge base management, content library, and audit trail features, plus access controls, event logs, and real-time analytics for monitoring usage and managing changes. Integrations ### Which third-party tools and platforms does Userlane integrate with? Userlane integrates with 10 third-party tools and platforms for identity, knowledge management, and support. Key integrations include Auth0, Microsoft Entra ID, Okta, OneLogin, and Ping Identity, plus Confluence, Google Workspace, KnowledgeOwl, SharePoint, and Zendesk Suite. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Userlane offer? Userlane offers in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars provide group instruction, documentation offers written reference material, and videos give self-paced demonstrations of features and workflows. Answer based on 9 reviews Getting Started and Support ### What customer support options does Userlane offer? Userlane provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers describe the support team as helpful and fast, with guidance on troubleshooting, setup, and content review. Some mention that complex issues are handled well, though a few note occasional language or portal problems being worked on. Answer based on 9 reviews Features and Usability ### How user-friendly is Userlane's interface? Userlane offers a clean, approachable interface that makes guide creation and onboarding management easy for many teams. Marketing, support, and admin users often like the intuitive editor, browser compatibility, and quick updates, though some mention a learning curve, limited branding options, and occasional friction with mobile editing or guide visibility settings. Answer based on 20 reviews Features and Usability ### Is Userlane easy to set up and use? Userlane makes setup and day-to-day guide management straightforward for most teams, especially non-technical users. Marketing teams, admins, and product owners often create and update walkthroughs without much developer help, but some tasks still need technical support, and a few users find analytics filters or certain settings less intuitive at first. Answer based on 12 reviews ## Features AI summary Based on 202 Change Management reviews Capterra reviewers highlight these as the top features buyers look for in change management software: - **Incident Management** (**69%** of reviewers rated this feature as critical) - **Collaboration Tools** (**66%**) - **Support Ticket Management** (**65%**) Userlane includes **Collaboration Tools**, which gives teams a shared way to coordinate change initiatives and keep communication clear across stakeholders. However, it does not offer **Incident Management** or **Support Ticket Management**. Instead, it provides **Alerts/Notifications** (**33%**) and **Audit Trail** (**59%**), which can help teams stay aware of important updates and maintain a record of user actions and process changes, helping businesses improve visibility, accountability, and day-to-day coordination during rollout efforts. Collaboration Tools 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics 4.1 (12) 50.00% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Training Management 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Asynchronous Learning 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Customer Segmentation 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Userlane 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Learning Management: Organize and track educational activities - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - User Onboarding: Guide new users to understand and become proficient in using a product or service - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 4.2 (47) 4.2 Based on 47 reviews ## Pricing Value for money 4.4 (37) Application Contact us for more details Department Contact us for more details Organisation Contact us for more details Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/)[ Auth0](https://www.capterra.com/p/154900/Auth0/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) ## Support, customer service and training options Customer Service 4.9 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (44) 4.9 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 47 reviews Filter by rating 5(26) 4(19) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent NB Niek B. Product Manager Information Technology and Services ### "Easy integration and much better onboarding experience for our customers." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2022 Userlane is really helping us in onboarding new customers and explaining new functionality to our users. Pros Very easy to create Userlanes. By using the Userlane plugin everybody can create Userlanes without a lot of technical knowledge. No coding required! Easy to use dashboard for analysis. Cons Because Userlanes are built on top of the HTML DOM structure they sometimes 'break' after a new release and take some time to fix. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) [Userpilot](https://www.capterra.com/p/179187/Userpilot/) [Whatfix](https://www.capterra.com/p/143008/Whatfix/) Reasons for choosing Userlane Easy integration and friendly contact with the organization. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 1, 2023 Niek, thank you for your feedback It is great to hear you had a positive experience with creating guides on Userlane. Stability is a top priority for us, and are continuously working to make guides as stable as possible! Bengi Tetik Marketing Manager Userlane AN Anonymous User Business Development Computer & Network Security ### "Userlane is a classic" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 25, 2022 Pros Great support and setup. Customisations were reasonable Cons Some unintuitive design choices like how to set visibility of guides Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 1, 2023 Thank you for your feedback It is great to hear your positive experience with the Userlane team and set up. We appreciate the feedback regarding design choices and will be sure to raise it with our product team. Bengi Tetik Marketing Manager Userlane SK Savis K. Senior Projektmanager Information Technology and Services ### "skn review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2022 Very good support in case of questions or nessesary help; The Documentation do not helped me Pros Product is easy to use and i like the opportuinity to et announcements Cons Tooltip with the possibility to add links; Drupal 9 Integration is nessesary for us Reasons for choosing Userlane Company Descicsion Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 1, 2023 Savis, thank you for your feedback We are happy to hear your positive experience with Userlane. As our tooltips functionality evolves we are working on expanding its capabilities. Bengi Tetik Marketing Manager Userlane DM Daniel M. Support Team Lead Computer Software ### "Userlane Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2022 Pros This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform. Cons I think there could be more customisability on the platform with guides and announcements id like to be able to format text better and include more images in announcements. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Userlane Pricing was better alongside more focus on announcments Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 1, 2023 Daniel, thank you for your feedback Glad to hear your positive experience with Userlane and the value it is adding to your users. We are continuously working on improving our product and are happy to share that rich text editing is currently in our roadmap. Bengi Tetik Marketing Manager Userlane SM Santino M. Student Education Management ### "Userlane Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 27, 2022 Pros Userlane has a wonderful UI that is aestethically pleasing. Multilingual feature is an excellent option for diverse workforces. The technical support team were extremely helpful in all instances that they were called upon. Cons No major issues have been experienced with the platform so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2023 Santino, thank you for your feedback It is great to hear your positive experience with the Userlane team and that you find our multilingual feature beneficial. Bengi Tetik Marketing Manager Userlane LT Lena T. Platform Manager ConnectedCooking Food & Beverages ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 19, 2022 better training sessions with integration of Userlane Guides Pros very easy to use, great support of the team, great knowledge-base Cons feature requests take time (as always), faster integration of other apps Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 1, 2023 Lena, thank you for your feedback We are happy to hear that your overall experience with Userlane is great. We strive to make sure features are released in a timely manner and appreciate your feedback! Bengi Tetik Marketing Manager Userlane MK Marielle K. Product Marketing Manager Computer Software ### "Easy to use and great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2022 Great, I do appreciate the support from the team! Pros It is a great tool to support our customers during the onboarding process. Statistics and data help us to identify customer engagement during that phase. The Userlane support is great and always offers support when needed. Cons It takes a bit of time to get used to using the tool and learn how to create guides. Sometimes, it can be challenging to change steps in an existing guide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2022 Marielle, Thank you for the feedback. It is great to read that the Userlane tool and support empowers you to achieve your goals of engaging with your end customers. We are continuously evolving the product and you'll experience very soon a new ability that I believe will help reduce your maintenance effort even further. I appreciate the feedback. Itamar Freiman VP Customer Success Userlane LP Luc P. Product Owner Financial Services ### "Improved onboarding through the implementation of Userlane" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 28, 2022 Pros After the initial technical set up was finished, implementing the lanes was very easy and intuitive. Cons We had some issues with adding dependencies to the lanes but founds ways to work around them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2022 Luc, Thank you for the feedback. We put a lot of focus on making the tool easy to use all the while empowering for complex scenarios. Dependencies being part of it. We should discuss to see how we can further help you achieve your goals. Itamar Freiman, VP Customer Success Userlane AN Anonymous User Senior HR Consultant Management Consulting ### "Implementing Userlane in the HR context" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2022 Pros Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. Cons A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 13, 2022 Thank you for the detailed feedback. We strive to make it easy to create guides and to know where to focus on improvements and fix issues, all while providing a great experience for your customers, navigating through the guide. We enable various types of connections to third party systems and, I believe, we already can help you solve the issue in your suggestion; please contact your Customer Success Manager or via our support ticket and we'll find out. Itamar Freiman, VP Customer Success Userlane OL Oliver L. working student Computer Networking ### "Userlane use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 24, 2022 Pros simplicity, clarity, customer support and data evaluation Cons common on erreor massages and lots of marketing emails Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2022 Oliver, Thank you for the feedback. You've put all our focuses in one line, love it! Error messages and marketing emails can be tweaked, we'll make sure to let you know how. Itamar Freiman, VP Customer Success Userlane [View all Reviews](https://www.capterra.com/p/157465/Userlane/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Freshservice vs Userlane](https://www.capterra.com/compare/132997-157465/Freshservice-vs-Userlane)