--- title: "Userlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Userlane the right Change Management solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157465/Userlane/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Userlane 4.5 (47) [View alternatives](https://www.capterra.com/p/157465/Userlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Userlane Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews DM Daniel M Support Team LeadComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.“ September 14, 2022 Elisabeth J Senior HR ConsultantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it.“ March 24, 2022 TF Tatum F Support Services CoordinatorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience.“ November 3, 2021 Elisabeth J Senior HR ConsultantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills.“ March 24, 2022 ## Showing most helpful reviews Showing 1-25 of 47 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jovan M. Head of Marketing Used the software for: Less than 1 year ### "Very effective onboarding software for SaaS products " November 4, 2019 5.0 Powerful onboarding software which is actually very easy to use. Pros Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. Cons I'm very satisfied. The analytics section could be a little bit improved in a visual way. Review Source VR Verified Reviewer Senior HR Consultant Used the software for: 1-3 years ### "Implementing Userlane in the HR context" March 25, 2022 4.0 Pros Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. Cons A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. Review Source R Reviewer Technical Writer Used the software for: Less than 1 year ### "Great potential, but missing features to align the tours with our brand" March 16, 2022 3.0 Pros Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. Cons We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. Review Source Thomas L. Support Operations Used the software for: 1-3 years ### "Customer onboarding tool" March 16, 2022 4.0 Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for >1y and saw it grow exponentially so excited to see what comes next. Pros The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. Cons They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Effective and easy to use onboarding software" March 5, 2021 5.0 Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. Pros Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. Cons It's quite complicated to create or edit guides for a mobile software. Review Source BG Benjamin G. Product Owner Solar-Log WEB Enerest™ Used the software for: 3-5 years ### "Perfect for onboarding of new users" November 26, 2021 4.0 Pros \- Connection to Atlassian Confluence - Announcements for targeted groups - Edit chapters without coding knowledge Cons \- additional costs for more languages and segments Review Source Karol K. project manager Used the software for: Less than 1 year ### "It was a good choice!" March 16, 2022 5.0 As much as a very good tool, we liked the approach of Userlane. Professional, contact and flexible approach, and above all, quickly reacting. Quick response to e-mail and immediate appointments helped a lot in the rhythm of our cooperation. Pros Many solutions use the slogan "user friendly", but this is not always true! It was different with Userlane, from working with the demo it was noticeable that you do not need technical skills to work with this tool. This is especially important because in every product who another is the owner of the product and we do not want to multiply the people involved. Cons There are no perfect solutions, sometimes we had to compromise because the tool was not 100% adapted to our product (this is not the fault of the tool, which must be universal, it is rather the specificity of our product) Review Source Robert P. Head of Customer Success Used the software for: 1-3 years ### "Oxceed and Userlane" November 22, 2021 4.0 The start-up help were super, \[SENSITIVE CONTENT\] that I had in the beginning gave us a very good introduction and help. We still struggle with some smaller problem with the combination with our platform. Pros When you have finished a lane all work is done, not just have you been showed how to do the task. Were easy to get started, the hard thing were to decide on what do build userlane about. What will our customer need help with. We got some very good help in the start-up. Cons We have some special set up of our software that is not a perfect match for userlane. But we do have some good lanes that are used on regular basis. Review Source R Reviewer Team Lead Customer Success Used the software for: 3-5 years ### "it's fun to use! " January 28, 2021 5.0 It's fun working with the product AND their team. Pros It is pretty simple to get started with Userlane and you can quickly set up your first couple of tours. Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers. Cons There is nothing I really dislike about Userlane. It just takes a little bit of time to master it - which is also fun because their Customer Success Team is so awesome! Review Source Verified Reviewer Product Owner & Software Developer Used the software for: Less than 1 year ### "I highly recommend this in-app help to simplify user onboarding" October 9, 2017 5.0 \- better user onboarding - more user engagement - higher conversion rate Pros \- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding Cons \- no pricing model for starters with only a few end-users - no downloadable analytics reports (but coming soon) Review Source R Reviewer Platform Manager ConnectedCooking Used the software for: Less than 1 year ### "Feedback" May 22, 2022 4.0 better training sessions with integration of Userlane Guides Pros very easy to use, great support of the team, great knowledge-base Cons feature requests take time (as always), faster integration of other apps Review Source R Reviewer Consultant Used the software for: 1-3 years ### "Easy User Onboarding and Training" March 10, 2022 4.0 Pros It really helps to rais user adoption and the way and quality of system usage. From an admin perspective ist also easy to use and the journey building is a lot of fun! Cons I havent really seen cons for the functions I am using Uerlane for Review Source BK Burak K. Senior Engineer SaaS und UX Used the software for: 1-3 years ### "very good" March 16, 2022 5.0 Pros Easy to use, integrates well with our product. Cons can't set a timeout for, some elements take long to load. Review Source R Reviewer Product Owner Lead Used the software for: Less than 1 year ### "Solve your business needs with Userlane" November 30, 2021 5.0 Pros Userlane is extremely easy to deploy and within 1 hour you can have your first guide up and running. It is great not being dependent on developers to implement quick changes as you can do this yourself. The (amazing) customer success team helped us set goals and think of other ways to use the product. Finally, the support you receive from the team is outstanding. Cons In rare cases the editor stops working while you are in the middle of creating a guide, which can be frustrating. We have some feature requests that are being worked upon and we hope that they will be available for everyone soon! Review Source R Reviewer Learning and Development Officer Used the software for: Less than 1 year ### "A Fantastic Learning Platform" July 4, 2022 5.0 Very good so far, looking forward to using it more. Pros Easy to integrate into existing software, powerful from a front-end perspective. Cons Dashboard isn't very useful. Lots of tabs for very little variance in features. I'd enjoy a greater ability to include custom content. Review Source LZP Luc Zoe P. Product Owner Used the software for: Less than 1 year ### "Improved onboarding through the implementation of Userlane" March 29, 2022 4.0 Pros After the initial technical set up was finished, implementing the lanes was very easy and intuitive. Cons We had some issues with adding dependencies to the lanes but founds ways to work around them. Review Source R Reviewer Support Services Coordinator Used the software for: 1-3 years ### "Need something innovative and engaging? Get Userlane" November 9, 2021 5.0 Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience. During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are... Pros It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements. Cons I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more. Review Source Alex K. Marketing Director Used the software for: Less than 1 year ### "The best SaaS onboarding software on the market" June 18, 2019 5.0 It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing! Pros Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature! Cons There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌 Review Source R Reviewer Global Head of Product Management Used the software for: Less than 1 year ### "Simple yet powerful DAP with excellent support." March 25, 2022 4.0 The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application. Pros It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager. Cons There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation. Review Source Markus M. IT Consultant Used the software for: Less than 1 year ### "Very powerful product" February 13, 2020 5.0 Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient. There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent. We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company. Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on. Great user interface. Pros Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy. Cons It would be nice to have the opportunity to get all the analytics data on a excel sheet. Userlane mentioned they're currently working on it. Same goes for exporting all the content in pdf format. We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched. Review Source R Reviewer Head of Growth Used the software for: 3-5 years ### "An easy way to familiarize new users with your software" March 19, 2022 5.0 i love it :) Pros For us, Userlane is a great way to get new users onboard. And that without having to program ourselves. The guides can be built from the marketing team without programming knowledge. Cons The training period for the backend software requires some familiarization. But we love the Userlane-Support-Team :) Review Source VR Verified Reviewer Product Education Manager Used the software for: Less than 1 year ### "Great software for customer onboarding and feature adoption" September 14, 2021 5.0 Pros The tours have had a really positive impact on our customer onboarding and feature adoption. They're easy to implement. The team is fantastic. Big shout out to \[SENSITIVE CONTENT\] in particular who was so helpful. Cons The analytics could be better and I don't think the recent update helped, but there's still enough of what you need. Review Source Evan B. Product Manager Used the software for: 1-3 years ### "Best Customer Service & People" January 19, 2021 4.0 Lovely. Would be nice if it had more feedback features or prompts Pros Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules Cons The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue Review Source R Reviewer Support Team Lead Used the software for: Less than 1 year ### "Userlane Review" September 20, 2022 4.0 Pros This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform. Cons I think there could be more customisability on the platform with guides and announcements id like to be able to format text better and include more images in announcements. Review Source R Reviewer Anforderungsmanager IT Used the software for: Less than 1 year ### "DB Cargo Review Userlane" January 29, 2021 4.0 Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions. In any cases according the editing and problem handling Userlane supports the editors and admins. Pros intuitive to use and easy adoption, customer friendly design, continuously new feature (announcements, search function) dashboard functions are very helpful to see the customer experience Cons Currently the language English isn't working correctly in our portal, but the customer service is working on that issue Review Source Similar Products Featured