# Page 2 | Userlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Userlane the right Change Management solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157465/Userlane/reviews --- Userlane 4.5 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 2 - Reviews of Userlane ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS HANNAH S. Customer Success Manager Education Management Used the software for: 1-2 years ### "Once you get the hang of it, it's great!" March 2, 2021 4.0 Overall, I've really enjoyed Userlane! Our partners are always so excited to see that we have interactive tours available to them. Pros \- At least at the start, we had a really responsive and helpful Customer Success person. Their team has also done a good job reaching out to us for feedback. - Once you get the hang of building lanes, it's pretty easy (and kind of fun) Cons \- Our website had a handful of incompatibilities with Userlane that led to a need for creative workarounds, or resulted in errors. - Userlane reporting is in need of improvement (which is something I know they're working on) Review Source Response from Userlane March 16, 2021 Thank you Hannah for your frank feedback, it is highly appreciated. Hearing from you that your partners are excited about the interactive tours is what we strive for. This is great, the combination of the ease of use of the system and of our CS responsiveness empowered you to achieve your goals. You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities. As for the more complex parts we are always available to troubleshoot together. Best, Itamar Freiman VP Customer Success MK Mira K. Educational Content Manager Human Resources Used the software for: 6-12 months ### "The line between great support and technical limitations " January 20, 2021 4.0 Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities. Pros \* Support is a big thing at Userlane! Thanks for your great work. \* Easy use of the tool \* Technical possibilities and support for unexpected difficulties Cons \* Design Limitations \* Analytics section needs improvement \* Possibilities to include two different kind of media in one step Review Source Response from Userlane February 5, 2021 Thank you Mira for your frank feedback, it is highly appreciated. I'm thrilled to read your review and know that the combination of the ease of use of the system and the help our support provided empowered you to achieve your goals. You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities. Best, Itamar Freiman VP Customer Success AA Anton A. Support Computer Software Used the software for: 6-12 months ### "Userlane" November 17, 2021 3.0 Pros Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like. Cons When using self hosting some features dissapear which is unfortunate. We'd like more "next" options. Review Source Response from Userlane November 29, 2021 Hi Anton, thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane. Self-hosting indeed has a few small differences then the online version due to technical constraints. I'll be happy to have a conversation with you and see how can we best plan for the future with you. Itamar Freiman VP Customer Success Userlane WH William H. Customer Succes Agent Automotive Used the software for: Less than 6 months ### "Userlane as a knowledge database" September 23, 2021 5.0 Overall Userlane is THE ideal tool to help out our customers in a more passive way. This will lower the time invested in solving tickets and overall raises the knowledge of our users. Pros Userlane itself is very practical for our end users to be able to learn our system on their own tempo. We provide all the knowledge in easy-to-follow steps. The simplicity in creating paths for our users is why i like working with this so much. Cons The only difficulty, for me personally, is the lack of knowledge in programming which will come in a later stage. This means i'm still a bit tied to our developers to help me out with some of the functions. Review Source Response from Userlane November 10, 2021 Thank you for your feedback William, Great to hear that Userlane delivers the value to your end-user ensuring they are enabled on the platform itself. We put a lot of emphasis on user experience and would love to discuss the needs you have that require developers. Itamar Freiman VP Customer Success Userlane SK Savis K. Senior Projektmanager Information Technology and Services Used the software for: Less than 6 months ### "skn review" September 14, 2022 5.0 Very good support in case of questions or nessesary help; The Documentation do not helped me Pros Product is easy to use and i like the opportuinity to et announcements Cons Tooltip with the possibility to add links; Drupal 9 Integration is nessesary for us Reason for choosing Userlane Company Descicsion Review Source Response from Userlane February 1, 2023 Savis, thank you for your feedback We are happy to hear your positive experience with Userlane. As our tooltips functionality evolves we are working on expanding its capabilities. Bengi Tetik Marketing Manager Userlane SM Santino M. Student Education Management Used the software for: 6-12 months ### "Userlane Review" May 27, 2022 4.0 Pros Userlane has a wonderful UI that is aestethically pleasing. Multilingual feature is an excellent option for diverse workforces. The technical support team were extremely helpful in all instances that they were called upon. Cons No major issues have been experienced with the platform so far. Review Source Response from Userlane February 1, 2023 Santino, thank you for your feedback It is great to hear your positive experience with the Userlane team and that you find our multilingual feature beneficial. Bengi Tetik Marketing Manager Userlane FC Felix C. Onboarding consultant Commercial Real Estate Used the software for: 1-2 years ### "Userlane used in a template/marketing system" March 24, 2022 5.0 Very good, they also have great customer service. Pros Makes it very easy to integrate with our system, makes onboarding very off-hands. Cons Can be a little hard to setup, but they have actually solved most of the gripes we had with the system. Review Source Response from Userlane April 13, 2022 Felix, Thank you for the feedback. Glad to read that your onboarding process was positively affected by adding Userlane. Indeed, we made great progress with the tool and we are continuously improving it, based on our vision and the feedback we get from customers such as yourself. Itamar Freiman VP Customer Success Userlane LL Lara L. customer success Human Resources Used the software for: 2+ years ### "Good tool for a short introduction of the product but a bit hard to set up completely" March 15, 2022 4.0 We like to use it Pros It's easy to individualize and set up the basics to help customers Cons It is slow to make changes in different languages, mixes up sometimes and the editor is different on the screens Review Source Response from Userlane April 19, 2022 Lara, Thank you for the feedback. Glad to read that you find it valuable and as to your remarks to maintenance, it would be beneficial to see where and verify what can be done to improve your experience. Itamar Freiman, VP Customer Success Userlane MK Marielle K. Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Easy to use and great customer support" March 28, 2022 5.0 Great, I do appreciate the support from the team! Pros It is a great tool to support our customers during the onboarding process. Statistics and data help us to identify customer engagement during that phase. The Userlane support is great and always offers support when needed. Cons It takes a bit of time to get used to using the tool and learn how to create guides. Sometimes, it can be challenging to change steps in an existing guide. Review Source Response from Userlane April 12, 2022 Marielle, Thank you for the feedback. It is great to read that the Userlane tool and support empowers you to achieve your goals of engaging with your end customers. We are continuously evolving the product and you'll experience very soon a new ability that I believe will help reduce your maintenance effort even further. I appreciate the feedback. Itamar Freiman VP Customer Success Userlane NB Niek B. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Easy integration and much better onboarding experience for our customers." September 28, 2022 4.0 Userlane is really helping us in onboarding new customers and explaining new functionality to our users. Pros Very easy to create Userlanes. By using the Userlane plugin everybody can create Userlanes without a lot of technical knowledge. No coding required! Easy to use dashboard for analysis. Cons Because Userlanes are built on top of the HTML DOM structure they sometimes 'break' after a new release and take some time to fix. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/) Reason for choosing Userlane Easy integration and friendly contact with the organization. Review Source Response from Userlane February 1, 2023 Niek, thank you for your feedback It is great to hear you had a positive experience with creating guides on Userlane. Stability is a top priority for us, and are continuously working to make guides as stable as possible! Bengi Tetik Marketing Manager Userlane VR Verified Reviewer Business Development Computer & Network Security Used the software for: 6-12 months ### "Userlane is a classic" September 25, 2022 4.0 Pros Great support and setup. Customisations were reasonable Cons Some unintuitive design choices like how to set visibility of guides Review Source Response from Userlane February 1, 2023 Thank you for your feedback It is great to hear your positive experience with the Userlane team and set up. We appreciate the feedback regarding design choices and will be sure to raise it with our product team. Bengi Tetik Marketing Manager Userlane JL James L. Team Lead Solutions Consulting Information Technology and Services Used the software for: 1-2 years ### "Easy and effective" December 21, 2020 5.0 We've long wanted to increase self-service for training, and this is exactly the tool we need to do that. Now our challenge is mainly increasing adoption among our users, but Userlane is regularly developing useful tools to do that, such as promoting specific lessons and announcing updates through Userlane itself. Pros From a technical perspective, Userlane is very easy to work with. Our development team was able to add it to our product's UI quickly, and updating individual lessons or chapters is intuitive and immediate, without needing any additional help from the development team. Cons We don't have a huge number of users, and it's difficult to filter out internal users, which makes interpreting the usage analytics rather difficult. Review Source Response from Userlane January 11, 2021 Hello James, Thank you for your frank feedback, it is highly appreciated. It is always great to hear how the ease of use and intuitiveness of our solution made your work easier and empowered you to achieve your desired outcomes, without any overhead. In regards to your additional point, a revamp of the Analytics module is underwork and soon you will be able to benefit from it. Best, Itamar Freiman VP Customer Success Userlane LDN Linh Dory N. Growth Manager Information Technology and Services Used the software for: Less than 6 months ### "Userlane works like magic!" May 10, 2019 5.0 It has been a great experience implementing Userlane in our software and working with the team at Userlane. Pros Userlane Editor is very well-designed and user-friendly. I like how quick and simple it is to record a tutorial - I only need to click what I want my end-users to go through and ta-da a tutorial is created! I also like that I can provide additional information to the users, link each step out to a relevant article in our Help Center, add images, GIFs, emoji to my tutorials making it much more friendly to the end-users. I can also preview the tutorial before publishing it. We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well. The Customer Success team is extremely friendly and very responsive. I can reach out to them via email or livechat and they are always happy to help. Big shout-out to executives who have been super responsive. Cons Not much so far. I did have lots of questions at the beginning but it's all like that when you implement a new tool - the support team is great though so this is not an issue at all. The Analytics could be improved but I know they have a plan to upgrade this feature. Review Source OL Oliver L. working student Computer Networking Used the software for: 6-12 months ### "Userlane use" March 24, 2022 4.0 Pros simplicity, clarity, customer support and data evaluation Cons common on erreor massages and lots of marketing emails Review Source Response from Userlane April 19, 2022 Oliver, Thank you for the feedback. You've put all our focuses in one line, love it! Error messages and marketing emails can be tweaked, we'll make sure to let you know how. Itamar Freiman, VP Customer Success Userlane AV Anika V. Marketing Manager Used the software for: 6-12 months ### "Userlane is helping us to offer immediate and professional support to our customers." January 22, 2018 4.0 Userlane is helping us to offer immediate and professional support to our customers. Pros We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet. Cons The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities. Review Source Karen A. CEO Retail Used the software for: Less than 6 months ### "Working with Userlane has been great. They are attentive and accomodating. Super!" June 20, 2018 5.0 Pros It's easy to use and the UI was clean, modern and fit in with our own UI nicely. We have a multi-tasking B2B application and really needed this Cons I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product Review Source AS Alexander S. Product Manager Renewables & Environment Used the software for: Less than 6 months ### "Automated Onboarding" March 16, 2022 5.0 I really felt cared about. The customer success team of userlane is really good and whenever I had problems \[SENSITIVE CONTENT\] was just a call away. Really nice experience all in all Pros userlane is an easy to use software. I really enjoyed the building process of the individual lanes and it helped us to automate our onboarding process so that we have more time for our customer success. Cons There was nothing yet that I would complain about. Review Source Response from Userlane April 19, 2022 Alexander, Thank you for the feedback. Glad to read that your onboarding process was positively affected by adding Userlane. The success of our customers is key to ours, and we are passionate about what we do, that helps to provide the great experience you wrote about. Itamar Freiman, VP Customer Success Userlane BR Bertine R. Consultant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great platform" February 15, 2022 5.0 Pros It is very easy to implement and maintain. Customer support is great as well. It helps our customers make better use of our software. Cons Sometimes a Userlane breaks down without any good reason. However, this is easy to fix. Review Source Response from Userlane April 12, 2022 Bertine, Thank you for the feedback. It is great to read that your overall experience with Userlane is great and that it is positively impacting your end users. Maintenance is key and the ability to swiftly understand where there is an issue with a guide and fix it, is something that we pour a lot of efforts in, do let us know when you have issues you do not understand the cause of, as we will probably be able to assist. Itamar Freiman VP Customer Success Userlane LP Lucas P. Software Developer Information Technology and Services Used the software for: 6-12 months ### "User onboarding at its best" August 26, 2019 5.0 \* excellent user onboarding \* proactive communication \* higher conversion rate \* less support needed Pros \* Easy to implement, started within a day on our live stage \* Customizable \* Excellent customer support \* Regular updates with new features Cons \* analytics reports could be downloadable \* still waiting for promotion feature Review Source AB Ashley B. Sales Operations Specialist Information Technology and Services Used the software for: Less than 6 months ### "More than a Step-by-Step Guide" January 8, 2019 5.0 My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly. Pros I really enjoyed how easy this product is to use; as soon as I had it running I was able to make my first lane relatively quickly. I also like how the style of the lanes are completely customisable and can be changed to match the style and feel of the company I work for. On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction. Cons The only thing I would like is to be able to change the speed of the "Autofill" text, but I have already spoken with someone and they are looking into it. Review Source NK Nicholas K. Co-Founder Used the software for: 6-12 months ### "Userlane is a great tool to guide users trough ones own website, for onboarding, etc." March 28, 2018 5.0 Pros It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding. Cons Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions. Review Source SM Sebastian M. Marketing Manager Computer Software Used the software for: 6-12 months ### "Great way to explain your SaaS product to your customers" January 29, 2018 5.0 happy customers and less support requests Pros Userlane is a clever way to guide your customers through your software. The integration is quickly done and you can immediately start using the software. It is easy to create userlanes and in most cases self explaining. If there is anything unclear, the support will help you out by mail or phone, what I consider as a big plus. Cons Although I can fully recommend this tool, in my opinion an autosave function would be great to avoid the loss of unsaved userlanes when clicking a wrong button. Review Source Similar Products Featured