Passageways

OnSemble Intranet Portal


5 / 5
57 reviews

Who Uses This Software?

Any organization that wants a secure, flexible platform to improve communications, increase employee engagement, better serve customers, achieve goal alignment, manage onboarding & training, and more


Average Ratings

57 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Passageways
  • www.passageways.com/employee-intranet
  • Founded 2003
  • United States

About OnSemble Intranet Portal

OnSemble is more than an employee intranet it's a complete hub that connects your people to the information they need when they need it. It's the homepage for your organization. OnSemble's drag and drop interface means your imagination is the only limit, design pages that reflect your culture without entering a single line of code. It's is an intranet that your employees with love, and actually use.


OnSemble Intranet Portal Features

  • Activity / News Feed
  • Blogs
  • Calendar Management
  • Content Management
  • Discussions / Forums
  • Employee Directory
  • Knowledge Management
  • Policy Management
  • Search
  • Wiki
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Audio Content
  • Customizable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management
  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Content Management
  • Document Management
  • Employee Directory
  • File Sharing
  • Knowledge Management
  • Surveys & Feedback
  • Task Management
  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Access Request Management
  • Account Management
  • Compliance Management
  • Multifactor Authentication
  • Password Management
  • Role Management
  • Single Sign On
  • User Activity Monitoring
  • User Provisioning
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Corporate/Business
  • eCommerce
  • eLearning Companies
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Activity / News Feed
  • Advertising Management
  • Blogs
  • Data Security
  • Event Management
  • Group Management
  • Media Library
  • Real-time Chat
  • Social Media Integration
  • Social Media Tagging

OnSemble Intranet Portal Reviews Recently Reviewed!


Capterra loader

An Onsemble Ambassador

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software.

It has allowed our organization to experience another level of engagement with our staff. The ease of use and the "drag and drop" design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

Cons: A missing mobile platform and the non responsiveness to different screens for the desktops version.

Overall: The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team.

The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Great Support

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.

Cons: OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.

Overall: We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.

We are a lover of the intranet ( OnSemble!)

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how easy it is for us to use, being a smaller organization but growing organization it keeps us connected to all employees. not having an IT department or Marketing department its so simple for us to use and create and be innovative. Our staff loves how easy it is to use, and we love having fun and making it exciting for the staff. Easy to keep documents in one place and update them on the spot when new documents arise. Easy to get all the information you need in one spot. Personally for me, i love that I can make my own pages and have a "traveling desk" so no matter what office I am in, I am able to access almost everything I need by just logging into the portal. We also use it for openness of our organization giving the staff insight into the financials of the organization. We love love love the Portal

Cons: Sometimes it has bugs would be my con, however the support we get when this happens is quick and effective!!!

Overall: This is a great product for any sized organization! Keeps us " on the same page" with our employees!

Outstanding Customer Service

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed.

Cons: Nothing! I can't think of one thing I do not like...

Overall: We want to use the intranet portal to connect with our employees across San Antonio, provide support and answers to their member service requests, and show how their roles tie into our larger mission as a credit union. OnSemble has allowed us to do that. We have all of our resources and procedures posted in a searchable format. We highlight recognition and team photos to help everyone feel the "team" environment, and offer opportunities to participate in community events. The OnSemble portal has been a key part to delivering on these goals, and the team at OnSemble was incredibly supportive to us making this possible!

An irreplaceable tool in our organization

Mar 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The OnSemble intranet portal has been a great fit for our financial institution. We are a community bank and have built a culture with our employees that values sharing information, collaboration and a fun atmosphere. Because of the customization allowed with this intranet, we've been able to blend those needs along with the more basic (read boring) needs of document organization, consistency in process, procedures etc.

Cons: One of the key benefits of this tool is the customization we were allowed. In my mind this is the biggest benefit, but can also be it's biggest detriment. For some users, the design process could probably seem overwhelming at first. However, if you trust the process and the support that's in place with the company, you end up with a great product.

Overall: Overall experience has been great. I would say that the customer support is honestly the shining star with this company. The product is good, but the support can't be beat. They are responsive and helpful and that makes all the difference.

OnSemble as an Internal Marketing Tool

Jan 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most is all of the different functions and uses for managing content and forming communication that you can use it for, you don't have to use them all, but they are available for when the product grows and your institution grows and you can add on more things as your needs change.

Cons: Really the only thing that I don't like about it is something that is in the process of being updated, which is that the portal is not currently responsive. We have people in our organization that have many different size screens and resolutions, so no one layout fits them all well.

Overall: We use OnSemble as our internal marketing communication and resource for employees to find any internal forms, procedures, info on products, training, and much more. The more that we do get employee buy-in to using it, the more we discover that we can do with it. I do feel that Passageways is constantly trying to update the features and functionality, and they definitely have some fabulous customer service! Anything I have ever needed or didn't understand, I've gotten exceptional support on from their team.

Passageways OnSemble Review

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1 stop shop for all of our internal needs

Cons: Nicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout.

Overall: 1. Overall Quality - We've had the Employee Portal for a very long time. We've seen different versions come and go.

2. Ease of Use - Super easy and friendly web interface. Don't need to be an HTML expert to customize the Portal.

3. Features & Functionality - Has everything we need internally from Employee Directory, procedures, to Helpdesk.

4. Customer Support - Is the best. Always willing to assist whether it be by phone or email. Definitely the best service out there!

5. Value for Money - Very affordable and the ROI is very much worth it

Recommendations to other buyers: When reserving an item in Reservations, and automatic email alert to a Portal Admin letting them know somebody has reserved an item. We often get our conference rooms reserved and if IT doesn't check, the room doesn't get opened and prepared by the requestor. A nice friendly email reminder letting us know that somebody just reserved our IT conference room for a meeting would be awesome. :)

Onsemble has completely simplified and modernized our intranet!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use empowers people of all different technical backgrounds to build professional quality pages. Not only are the pages aesthetically pleasing, but the build-in modules offer a whole other level of functionality to make our jobs easier. I have really enjoyed the process of creating pages that, visually and technically, would have not been possible without Onsemble.

Cons: There are certain modules that could use some improvement for customization. For example, the font and color of the Birthdays and Anniversary islands. I wish we could customize those things easily. But this is a small complaint in the big picture, and our Customer Success Manager does a great job of bringing our ideas to the technical team to see if its something that can be implemented in the future.

Overall: Onsemble gave us the tools to create an intranet that is fully functional, modern, and efficient.

Easy to Use

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there is one place for staff to get everything. It keeps everyone up to date and creates consistency. Everyone has the same information - procedures - forms - etc.

Cons: If you don't plan on how you are going to use the program well, then you'll need re-design or other maintenance. It is best to put extra effort into the initial stages. Otherwise, some processes can be clunky or items buried and hard to find.

Overall: Consistency of information for staff. That sounds simple. We had 5+ offices using different versions of the same process and only one was using the correct version. It created nightmares of auditing and review. Having a one-stop-shop for ALL policies, procedures, etc. has saved us countless hours of addressing inconsistencies. It also makes training easier. This is just one simple use that has made a huge impact. The numerous other uses are a bonus.

Intranet Portal Review - OnSemble

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows us to create and maintain an engaging usable intranet portal without hiring outside programmers or spending excessive time trying to figure out what we are doing. The end result is a professional, functional and aesthetically stunning intranet that is easy to use.

Cons: Because we house it on our internal server, some changes require a phone call to customer support and scheduling access to our server, however that is not the norm if you're not hosting it yourself.

Overall: I've been working with OnSemble for about 4.5 years. I've learned a lot about development and collaboration and have seen the platform change and improve year after year. Passageways is dedicated to providing the best product and is always making changes to their software to support the needs of their clients.

The people at Passageways, from the CSMs to the tech support staff are AWESOME.

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

Cons: Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices.

I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.

OnSemble and the Passageways Team Are Just What We Needed

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest.

Cons: At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction.

Overall: OnSemble is exactly what we needed to create a more engaging, interactive portal for our employees. We have been able to build and maintain our portal, even those of us without a high amount of technical know-how, thanks to the simple-to-use design and the unsurpassed support from the Passageways team.

User friendly system with top notch support

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Onsemble is easy to use and creates a high quality and very professional image within our organization. Anytime we have questions or experience technical difficulties I always feel like I receive 100% of the technicians attention until my problem is resolved.

Cons: the forms module is my least favorite app. It is very antiquated and I had higher expectations HOWEVER, I do believe that this module is on the radar for an upgrade. Yay :)

Overall: Overall we have had an awesome experience with Onsemble and Passageways. The level of support that is available is fantastic. Our previous intranet provider was located in another country and any type of support was limited to their working hours which was TOTALLY opposite of ours. They also seemed to "nickel and dime" us on everything. Onsemble support has been easily accessible AND at a FANTASTIC price point.

Our OnSemble Experience

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the software is that no matter what questions I have, my CSMs and tech support are always there to assist. They offer great advise and suggestions. If they do not know the answer they escalate the issue to their development team.

Cons: Being a long term customer at times you were limited at what you could do. However, I like the direct their are going in and I see great things.

Overall: My overall experience with OnSemble has been really great. I have met a lot of great people and I've learned what others are doing. It has helped us put some best practices together and made our road to success that much easier.

Passageways :)

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

Cons: If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

Overall: Our company is fully taking advantage of being able to organize our policies and procedures, having the employees be able to access whatever is needed to get through their work day, and continue to grow for our company.

Helps Connect All Employees

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

Cons: Some of the modules and permission settings are outdated and a little complicated to use. However, they're actively working on updating these in the next few releases.

We're excited to see the changes coming soon.

Overall: We are able to connect all employees across the country, and drive culture change through the portal. Our employees know if it's on the Portal it's the most up to date and accurate information, and the ease of updating makes that possible.

OnSemble Review

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that there are so many different modules within the system. It's ability to do so many different things on one "website".

Cons: Although many improvements have been made to the newest version sometimes it does still feel a little clunky. It would be nice if they were able to develop it into a more modern system that allows users (that don't know a whole lot about web design) to be able to create a modern looking site for their institution. Example:Wix.com

Overall: I have been working with OnSemble for years and overall have a good experience with the system.

Great Internal Intranet Platform

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This platform allows our staff to easily build and deliver high quality and current materials to our staff with a website feel. The functionality to the end user is very easy to navigate and easy to follow while similar for those portal administrators. The Passageways support staff is AWESOME, too! The whole group has a "can do" attitude.

Cons: Sometimes the permissions and module setup can be a little clunky.

Overall: We have been longtime customers and we have always had awesome support and have been able to build a very useable intranet with OnSemble.

Great Staff and very easy to customize

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.

Cons: There's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.

Overall: This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!

OnSemble has been an amazing tool for our bank to unify employees and build a strong culture.

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.

Cons: We have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.

Overall: The primary benefits have been culture building and information dissemination. This has cultivated a family atmosphere among employees at all levels of the bank and pushed us forward in accomplishing organizational goals.

The Sky is the Limit

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The sky is truly the limit with this software. Onsemble gives you the tools and lets your imagination run wild. You can create your pages however you want and create something totally different than another institution using the same software! Their tech support will even assist you if you run into a road block.

Cons: It may be intimidating at times, but the resources are there to help you. You will never feel alone!

Onsemble review

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to create pages and other cool things without having to know how to code.

Cons: I would say that Onsemble updates have caused us some heartburn internally. It could be because we don't have someone dedicated to our Portal, so we get news late in the game because we're not on top of all of the update notes or other enhancements.

Overall: The overall experience with Onsemble and Passageways has been good.

Passageways

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since we have upgraded to the latest version, I am excited to make our portal fun and engaging! I like that we can house all of our documents in the portal and they can be edited there and saved.

Cons: I am still learning about the portal so right now the hardest thing for me is building pages.

Overall: I think the collaboration we will have with our portal will help our employees come together as a team.

Great way to get all employees on the same page

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize it to our branding, our needs and wants.

Cons: If possible, having some ready-made css or html scripts that could be made available for use would be great.

Overall: I am constantly learning new ways to utilize all of the tools for our company and our employees. Our CSM is very collaborative and gives excellent guidance. The support team is extremely responsive and quick.

OnSemble - new product offering and service is great!

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its clean and simple to use, the customer service is truly amazing.

Cons: Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

Overall: We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.

Love our Intranet!

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, but you also have the capability to do some cool things with HTML if you're familiar. However, if you have no experience, you'll still do great!

Cons: My CSM has taught me so many cool things that I get some crazy cool ideas that aren't developed for me to try. However, she always encourages to submit an idea ticket to possibly get things developed, so it's a win in the end.

Overall: Our portal is an ongoing project to fine-tune this as a great resource for our staff. While our needs are constantly changing, the portal is able to be changed easily with your needs. I love getting connected with other users to collaborate too. I'm happy our credit union went with Onsemble!

Great support and easy for anyone of any skill level to create a great portal

May 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features allows for us to engage staff at all levels-it's so easy to use that we have a whole team who contributes to the content, look, and feel. The ease of use allows us to easily change up the theme for holidays, special events, or just because!

Cons: Nothing about the product to not like! It would be great if more clients could be engaged in the community to share tips, tricks, and ideas

Overall: Staff engagement and increased employee recognition. Reduced paper, servers, and email.

Release easy to install.

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Centralized location for staff to get what they need. Able to get forms / documents / employee data / etc.

Cons: Had to delete Islands no longer supported. Had issue with form links but that was resolved with WebEx.

Overall: Great for new hires to learn about products and services. Easy to locate staff - phone data. Centralized location for documents.

CFCU Review

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Customer support. Add on modules.

Cons: None - N/A. We love our portal! Passageways is so supportive in all we want to do.

Overall: Staff can be more efficient doing their day to day jobs. This allows multi departmental communication. Forms, documents, manuals, and procedures are at your finger tips.

Love our portal!

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our intranet portal provides a one-stop-shop for important communications for our team. It also helps us build engagement between departments.

Cons: The platform is robust and can take some time to understand - even more time to manage.

Great Product and Support

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility in function is terrific, and the support from the staff is incredible!

Cons: Limited presentation customization for many tools make them hard to find nicely within a theme. Responsiveness scales only width. Heights remain locked which can create a ton of unused white space on smaller screens

Overall: OnSemble is replacing our exiting .asp designed intranet with much more functionality and collaborative capability.

The OnSemble platform is easy to use and support. Passageways staff are always there to help.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest benefit to using this software is a simple consistent layout. It makes training staff quick and easy.

Cons: The alerts and notifications section can only be set at the user level. It was one of the biggest complaints during implementation.

Great value for the money. Don't overpay for a big enterprise monster (Jive) that is to complex.

May 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great people to work with. Great value for the money. It's not an overly complex platform but does everything you need an employee intranet portal to do. And they keep adding more modules all the time.

Marketing coordinator

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The drag and drop functionality is easy to use. It's easy to build pages, copy pages, and customize/brand. Creation of workgroups, user roles, etc allows you to customize permissions for individual users.

Cons: Some parts can seem a little dated. We've found a few bugs that can be annoying but generally don't have a huge impact on overall use.

Overall: We've had a good experience. It's easy to learn and customer service is top notch. The team at Passageways are eager to help you and make you successful with their product. It's a huge improvement for us!

Great intranet portal solution

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely customizable. Support staff is such a great help. They also have a "community" to browse to try to find ideas and solutions on your own.

Cons: We didn't really know what to do to build our pages at first, but once we got going it turned out great!

Overall: Great service and they know the individuals in our company by name. Very personal feel.

Recommended!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the customer support is second to none!

Cons: Occasional limitations with software solved with workarounds.

Overall: We now have much better collaboration.

Excellent, OnSemble has enabled communication in our organization in multiple avenues

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It is extremely user friendly, anyone with minimal computer knowledge can create pages without any issue

Overall: Communication!!

Easy to build, easy to learn

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most about this software is how customizable everything is. If you are skilled in html the sky is the limit, and even if you're not you can still build professional-looking pages with ease.

Cons: There is a bit of a learning curve when getting started but there are a lot of resources available so you can quickly become an expert at building pages and customizing them.

Great system, great support

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is amazing. They were able to take nearly everything on our wish list and show us how to make it happen.

Cons: There are some limitations with integration and design.

Overall: I love it!

OnSemble is good, looks like it is about to be great!

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a lot of tools to design a page how you want it

Cons: The glitches, sometimes carousels don't work properly, sometimes backgrounds won't change when I try to change them, and EIM breaks randomly.

Overall: It has been a good experience so far. The learning process was slow at first. I would suggest a more efficient process with that.

The team at Passageways is the best in the business.

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is intuitive and user friendly with great graphics to match. Implementation is relatively easy which makes overall adoption effortless.

Cons: Having a mobile version will help with adoption for millennial employees. Being able to access the portal from remote locations will allow users to engage in employee recognition no matter where they are.

Easy to customize & even easier to use

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super intuitive user interface and customizable. Ability to use SSO to reduce employee logins and the software syncs to our network drives for easy updating of documents.

Cons: There's so much you can do with the platform I worry we aren't fully utilizing it.

A Beginner's Prospective

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the diverse features within OnSemble.

Cons: The learning curve is daunting. Once we understood the product, it has been fun to create within the portal!

Overall: We have built a beautiful portal thanks to the OnSemble product!

Onsemble intranet portal review

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to customize most every part of the software. This allowed us to design a portal that felt like an extension of our brand as opposed to a cookie-cutter solution that looks like every other intranet out there.

Cons: They're really isn't anything that I dislike about the software.

Overall: We have been very pleased with our OnSemble Intranet Portal experience. The entire staff is friendly, helpful, and most importantly, knowledgeable. The ongoing support that is provided is top-notch. I would recommend this to anyone looking for a new or improved intranet.

Island Federal Credit Union

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can "check in" documents and "check out" documents. This gives us the option to see the history and not have to store these documents on our own.

Cons: I would like to see more options for different types of formats to choose from when making pages. It was hard to learn how to make our own pages when one of the available formats did not meet our needs.

Overall: Overall, I feel the experience was good. Our Implementation Manager, Courtney Felt was extremely knowledgeable, friendly and always willing to help.

Thank you!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the different functions available.

Cons: The mathematics involved in calculating the % islands should be in order to get the same vision across any size monitors

Overall: Our team has done a great job working with y'all to get a great portal view! I am now coming in to help manage what has been created and use the functions we are not taking advantage of. Everyone has been super helpful and supportive of me and answering my many questions to optimize our portal! :) Thank you ALL

Onsemble

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many features that add the functionality and ease of use we were looking for as a company

Cons: Some of the permissions and things are kind of redundant but once our knowledge of the system improved it became easier.

Overall: Overall we have had a great experience with OnSemble. It has really met the needs of our company and helped Improve communication between all our staff and management and simplified so many of our processes.

Revolutionized the Way We Do Business!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The OnSemble suite of products allowed us to modernize internal processes, enabling us to increase efficiency and production enterprise wide.

Cons: We have been unable to identify any cons related to this software since our recent install.

Overall: This product allowed us to increase productivity across all business functions. The tools included in this software suite offer a portal of endless possibilities.

Great product and customer service

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I most like that this software is a powerful tool that has tons of customizable options, but is also very user friendly and easy to use.

Cons: There are some features that simply are not possible. For the most part those are very specific cases.

Overall: I am completely new to using and designing an intranet portal and so far this product has been easy to learn and use.

Can't wait to implement!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are in the early stages of developing, but I am anxious to share with our teams to pull us all together as one "family". Communication is so hard with sales locations in 4 different places. I'm hoping this will be our GoTo place!

Cons: I haven't found anything yet that seems to be an obstacle - save our own creativity.