---
title: "Page 2 | Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is Stax the right Payment Processing solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/?page=2"
page_type: "reviews"
language: "en"
---

Stax

4.2 (142)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 3rd, 2026

# Page 2 - Reviews of Stax

## Showing most helpful reviews

Showing 26-50 of 142 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CC

Christina C.  
Owner  
Wholesale  
Used the software for: 6-12 months

### "Simple Setup and Hassle-Free Processing"

June 23, 2026

5.0

My overall experience with Stax has been very positive. The onboarding process was simple and straightforward, making it easy to get started. Payment processing has been reliable and efficient, and I especially appreciate the automatic fund transfers, which eliminate the need for manual deposits and save time. The platform has helped streamline payment management for my business, and the support and ease of use have made the transition smooth. Overall, Stax has been a convenient and effective payment processing solution.

Pros

My experience with Stax has been excellent. The onboarding process was straightforward, payment processing has been smooth and reliable, and I especially appreciate that deposits are transferred automatically. Not having to manage manual transfers has made payment management much more efficient.

Cons

While my overall experience with Stax has been positive, one drawback is that there can be a learning curve when navigating some of the reporting and account management features. Additionally, certain fees and pricing structures may take time to fully understand compared to simpler flat-rate processors. However, the ease of processing payments and automatic fund transfers have outweighed these challenges for my business.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

I made the switch from Square to Stax because I was looking for a more cost-effective payment processing solution as my business continued to grow. Stax offered transparent pricing, competitive processing costs, and features that better fit my business needs. The transition was straightforward, payment processing has been seamless, and I especially appreciate the automatic fund transfers, which save time and eliminate the need for manual deposits. Overall, Stax has helped streamline my operations while providing a smooth payment experience for both my business and my clients.

Review Source

AH

Andrew H.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Glad to be partnered with Staxx"

May 20, 2026

5.0

Exceptional Customer Service and Support, easy platform, good merchant machine and online portal! I highly recommend them to all medical practices due to the high volume of cards this industry swipes.

Pros

I like that I do not recieve surprise fees! Stax is great, my monthly merchant charges have gone down from years past. The customer support is exceptional, someone is always available to answer and direct me with help. Even when I opened a ticket for a very specific question about integration into a new system I got a response within the hour! I fonly everyone worked that quickly.

Cons

No complaints about stax. For future might be nice to be able to integrate with other medical softwares because I would tell all of my chiro friends!

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

better pricing, new terminal, ease of portal

Review Source

RE

Rebecca E.  
Director of Operations  
Legal Services  
Used the software for: 1-2 years

### "Make the switch today!"

March 17, 2026

5.0

Since from transitioning from Clover to Stax two years ago, our company has saved a considerable amount in processing fees not to mention time saved from searching for past invoices. The reporting features and dash board is easy to use, support team is readily available (shout out to \[sensitive content hidden\]), and invoicing and payment plan features are extremely helpful. Highly recommend!

Pros

Transitioning to Stax was quite simple and easy to manage with a user friendly dashboard and available support. Other pluses include customer invoicing feature for online payment requests as well as setting up recurring payment plan options.

Cons

Occasional lag time with reporting delays, we had an issue with QBO syncing as well which resulted in duplicate invoices.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Fees were too high, lack of options for client billing

Review Source

RL

Rod L.  
Director of Product Management  
Automotive  
Used the software for: 2+ years

### "Sign up for Stax and you will save a lot of money. Great service too!"

June 23, 2026

5.0

We are very happy working with Stax and plan to continue for a long time. The team has been very helpful even with some complicated circumstances for account setup.

Pros

Very competitive transactions rates. Easy account setup. Works well. Integrates easily with other tools.

Cons

There is very little that I can say negative about Stax. The only thing I can think of is that the account setup paperwork has become less complete recently.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing Stax

Good rates and seemed like a more professional and well-organized company.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

It was getting to be too expensive. Stax had much better rates.

Review Source

VS

Viren S.  
Owner  
Construction  
Used the software for: 2+ years

### "Good value and easy to use"

June 23, 2026

4.0

Pros

Easy to use, easy to share payment links. Fees are reasonable and I like the breakdown provided for each type of charge

Cons

UI could use some improvement. I'd like to see a cleaner invoice page that we can share with customers. Right now the existing page feels dated and looks a bit too technical.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing Stax

Fees primarily - also inherited this system in an acquisition

Review Source

LS

LESLEY S.  
Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Lots of good, some meh"

April 27, 2026

3.0

Over all I am pleased with the pricing, but it is less convenient than Square in many way. Customer service has been helpful and responds in a timely fashion.

Pros

I picked Stax because Square was increasing its prices, and I wanted to avoid passing more costs on to my customers.

Cons

It takes to long for yesterdays charges to make it to my bank account. Using Square, if it was charged by 8pm, it was deposited very early the next morning. The dashboard on the mobile app is not as user friendly or capable as I would like in checking daily, weekly charges. New payments using store credit cards is time consuming and cumbersome.

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing Stax

It made the most sense financially and had the best reviews.

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

They were raising rates, and I did not want to pass on higher costs to my clients.

Review Source

Response from Fattmerchant

April 28, 2026

Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com.

ME

Marianne E.  
Accountant  
Retail  
Used the software for: 1-2 years

### "\[sensitive content hidden\] did a great job, Lets make him your standard for Customer Service."

September 9, 2025

5.0

Overall, this interaction with customer support has been great. \[sensitive content hidden\] was very helpful, kind, and knowledgeable. That is not my normal experience with Stax Customer Service.

Pros

Value for Money, Ease of use, and able to follow the payments. The product is great. We do not use invoicing but we have multiple ways to allow a customer to make payments and that is very helpful.

Cons

The fact that our pricing goes up every quarter or six months it seems. Customer service leaves a lot to be desired on a regular basis. The answers we receive are not always consistent. We have had some unique problems that although we are told how to fix it, we get push back from the next person who helps us. Also, the fact that World pay can hold up a customer's refund is appalling. I am working with Stax not World Pay. If my customer wants a refund this should not take long, or I should not have to call and get it released. I have much more to say on this, but it is not the fault of \[sensitive content hidden\] who did a fabulous job today.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Stax

We liked the cost at the time and the promise of no increase in fees. That turned out to be a misrepresentation and a large number of the things promised were taken away when Fattmerchant changed to Stax.

Switched from

[InstaMed](https://www.capterra.com/p/210147/InstaMed/)

This is not the correct product, it was Chase Payment Processing but did not have this as an option. We switched because we liked the interface and the cost, however, Chase had much better customer service.

Review Source

Response from Fattmerchant

September 29, 2025

Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

KP

Kim P.  
Owner  
Design  
Used the software for: 2+ years

### "\[sensitive content hidden\] are both AWESOME!"

December 5, 2025

5.0

Outstanding. I'm busy so when I find a service I can trust and not question their practices, I stick with them. We've been with Stax for longer than I can remember at this point, and I don't plan on going anywhere.

Pros

We've been with them for years. Always great service. \[sensitive content hidden\] is fantastic! Clear, concise and explains things very well. I always get a follow-email to see if there is anything else I need from her which is great because I usually forget to ask her something! :)

Cons

Nothing. It's the easy button where credit card processing is concerned. No one loves paying credit card fees, but since we have to, we're happy to have Stax.

Switched from

[Merchant Services](https://www.capterra.com/p/110828/PayConex/)

Wasn't happy with anything. Reconciling bank statements was a nightmare.

Review Source

RG

Ron G.  
Owner  
Retail  
Used the software for: 1-2 years

### "Fantastic Savings on Card Processing"

August 29, 2025

5.0

They do offer unparalleled options for card processing with transparent billing and information. The staff is very helpful with the onboarding process, and the sales representatives are delightful to work with.

Pros

The savings are tremendous with this platform. I'm noticing more of my money actually going into my account and not into the creditors. The variety of platforms to which I can maintain and use for processing cards is fantastic. The ease of obtaining reports and information on past transactions is super easy.

Cons

Customer service is very difficult to deal with. They do not offer 24/7 customer service and there is no direct phone line to any human being. They mostly use email and online chatting to discuss issues. When problems arise over the weekend, it can be difficult to get someone to fix things quickly, but they do get fixed.

Alternatives considered

[CloverDX](https://www.capterra.com/p/133442/CloverDX/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Stax

Was recommended by another company, plus the savings options made it the clear choice to switch my card processing too.

Switched from

[Elavon](https://www.capterra.com/p/183057/Elavon/)

Was tired of giving almost 8% of my gross sales in fees

Review Source

JM

John M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome merchant account!"

February 25, 2026

5.0

Pros

It was easy to use. Good customer service. Quick processing times. Overall, it has been an excellent merchant account.

Cons

Onboarding to a bit of time. They requested a bunch of documents because we were considered a "high risk" business.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

They would not operate in our business space.

Review Source

Response from Fattmerchant

February 26, 2026

Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

BW

Beth W.  
President  
Telecommunications  
Used the software for: Less than 6 months

### "Verry Happy with Stax"

June 23, 2026

5.0

I have had a great experience with transfering to Stax. It was a pretty daunting task to move away from the processor I have been with for 15+ years, but the Stax team made it painless.

Pros

Stax pricing is what led me to choose themm over the others. I likes the per transaction rate over the % on sales, seems a lot more fair. I was also super impressed with their customer service and they always seem to be available to help me.

Cons

I have not found anything I do not like. Its been great, so far. I was worried the new portal may be difficult to get used to, but no issues yet.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Stax

Pricing and customer services was much better

Switched from

[Paya](https://www.capterra.com/p/251803/Paya/)

Cost from Paya was getting too high and I knew there was lower options out there.

Review Source

MR

Mike R.  
Managing Member  
Retail  
Used the software for: Less than 6 months

### "Good with a caveat"

June 23, 2026

4.0

Overall this is an excellent system. Easy to learn and reliable. There are a couple of drawbacks, but overall I'm glad we switched.

Pros

It is an excellent value and works quite well in our little brick and mortar store. The payment processing just works.

Cons

I wish that I could easily see the transactions for the previous day (like Square). It is making our daily reporting quite difficult.

Alternatives considered

[Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/)

Reason for choosing Stax

Stax had the lowest cost of all competitors

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

We switched to lower our cost of doing business.

Review Source

AB

Adrienne B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Office Manager"

August 29, 2025

4.0

Overall, it has been a positive experience compared to other merchant services. When looking at the fees divided by the collections, it's definitely the lowest rate I've seen so far.

Pros

The rate is the lowest I've seen among competitors. The system is very easy to use and requires zero training. A lot of capabilities as well (ex: can send a payment link to customers as opposed to taking payments over the phone). Customer support is very easy to deal with as well.

Cons

If you're not careful looking at the "other fees," they could be charging you a small amount monthly for a service you never signed up for. Sometimes these fees just show up out of nowhere.

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

Reason for choosing Stax

Stax seemed to have the best rates at the time we were looking.

Switched from

[TravelBank](https://www.capterra.com/p/170784/TravelBank/)

The fees were higher with the bank. Even though the bank had same day funding, it was still worth it to switch to Stax.

Review Source

TM

Tom M.  
Ghostwriter and Publisher  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Simple, clean, straightforward"

June 23, 2026

5.0

So far, it's been great. Transferring over was clean and simple. I feel more secure with Stax than I ever did with other platforms that can shut you down without warning. Stax's assistance in getting approved was great, and knowing I provided all that verification gives me confidence that I can rely on Stax for years to come.

Pros

It's clean and simple. It's not confusing to work with and the fees are much more manageable/understandable. I come from other payment processors that charge a lot in fees for little in return. Stax is pretty clear.

Cons

I think Stax does lag a little in being able to offer instant access to funds. I understand why they can't, but it's a big gap compared to other offerings.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Stripe's fees were high, and they never offered any support during chargeback situations. I felt that they didn't help me navigate those problems, and just took my money away from me instantly every time. I didn't like that. I want a partner.

Review Source

Response from Fattmerchant

August 6, 2026

Thank you for taking the time to share your experience!! Your kind words about our services are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

EW

Emma W.  
Practice Administrator  
Cosmetics  
Used the software for: Less than 6 months

### "Would not recommend Stax"

December 12, 2025

2.0

Terrible process with poorly trained sales reps and customer service agents. I was told everything would automatically transfer over from our old processor. This was not true. I had to manually enter hundreds of autopayments. We were also told batches would automatically close out at the end of each day, also not true. We realized nothing was coming into the bank account and it cost us an enormous sum of income. Very poorly trained sales reps that were only motivated by their commission. It has taken me over 1 month to recover this income by calling hundreds of patients to re-collect payments. It made us look terrible! It was not worth the savings promised per year.

Pros

Cost savings. We were told about $10k in annual savings. After all the fees from onboarding, etc, I think the actual annual savings was closer to $3,000.

Cons

The transfering process. Stax did not activate the auto batch as promised costing the practice over $200,000 in loss income, which took about 1 month to get back. We are still missing over $15,000. Because of this I would not recommend Stax to anyone.

Review Source

Response from Fattmerchant

December 15, 2025

We are sorry to hear that this was your experience with our team. If we can still assist with escalating this matter to a senior leadership team member, please contact our Customer Support Team at support@staxpayments.com.

BR

Brittney R.  
Director of Revenue Cycle  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Stax is AMAZING! "

February 25, 2026

5.0

Very good! The contracts upon set up process were very confusing and a lot of the fees didn't pertain specifically for what we would ever need. Beyond that everything has been good.

Pros

Credit card payments are very easy to process for any user. Love that we have access to see all payments that are processed in a user-friendly portal. Highly recommend Stax payment processing!

Cons

Portal access can't be set up for different locations by me (admin) and we have to reach out to a STAX rep to get this set up.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Our machines we purchased 5 years ago all needed to be updated, they are VERY expensive machines and Stax was very affordable compared to Clover.

Review Source

Response from Fattmerchant

February 26, 2026

Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

DJ

David J.  
Owner  
Sporting Goods  
Used the software for: Less than 6 months

### "First month struggles"

February 25, 2026

5.0

Pros

Lower fees Next day payment \[sensitive content hidden\] my CSR is fantastic Not overkill on the software functionality, but could be a little more sophisticated.

Cons

The POS Terminal leaves much to be desired. It constantly loses its WIFI connection even when WIFI is present and allowing several other pieces of equipment to function properly. I have had Comcast out to certify that everything is functioning correct on my end and I am on my second terminal in less than a month. Currently I am running on Bluetooth tethering to my phone to function. Extremely frustrating. I want to make this work, but I am almost out of patience.

Switched from

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Did not need all the functionality of LS Faster Payment Lower Fees

Review Source

Response from Fattmerchant

February 26, 2026

Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear you are benefitting from lower fees. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com.

AM

Annie M.  
Administrative Supervisor  
Civic & Social Organization  
Used the software for: 2+ years

### "Good rates and service"

May 5, 2026

4.0

Pros

The customer service is excellent. The response time and communication is prompt and thorough and the rates are competitive!

Cons

The lack of accessibility to transactions in real time is a significant disadvantage with the dejavoo devices and device integration across the stax platform very cumbersome

Review Source

BP

Bhargi P.  
Accountant  
Automotive  
Used the software for: Less than 6 months

### "Excellent/Intuitive"

February 26, 2026

5.0

Overall, my experience improved significantly once I was able to get assistance. However, the process of returning the extra terminal that was accidentally sent to me was more difficult than expected.

Pros

The best thing about Stax is how easy it is to operate. The interface is intuitive, and I didn’t need much time to figure things out.

Cons

While the platform is very easy to use, I was disappointed by how difficult it was to get in touch with someone over the phone. The lack of accessible phone support made resolving issues more frustrating than it should have been.

Switched from

[National Discount Merchant Services](https://www.capterra.com/p/183599/NDMS-Merchant-Account/)

Compared to my previous provider, Stax delivers more advanced and robust features.

Review Source

Response from Fattmerchant

February 27, 2026

Thank you so much for your valuable feedback. We are sorry to hear about your experience. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com.

EB

Edgar B.  
Controller  
Retail  
Used the software for: Less than 6 months

### "Stax easy to use and very good CS"

February 26, 2026

5.0

very good experience with customer service and bank deposit transfer. We have no issue in regard to deposits, all transactions are accounted for.

Pros

easy to use and navigate website. Just browsing through the fields, I was able to find the reports I need and the daily deposits I am looking for

Cons

I have to sign in to another website (Payments Insider) to print the monthly statement. The monthly statement is not available in the Stax portal.

Alternatives considered

[Benchmark](https://www.capterra.com/p/106837/Benchmark/)[Paya](https://www.capterra.com/p/251803/Paya/)

Reason for choosing Stax

yes, better cc fee and charged directly to customer

Switched from

[Benchmark](https://www.capterra.com/p/106837/Benchmark/)

better or lower cc processing fee, Stax charges less cc fee compared to Benchmark

Review Source

Response from Fattmerchant

March 2, 2026

Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

JH

Jason H.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Business Owner"

October 22, 2025

5.0

Cost Savings: The subscription-based pricing is the main draw. Businesses save significant money by paying a flat monthly fee and the direct interchange cost (0% markup), avoiding the percentage-based fees charged by competitors. ​User-Friendly Platform: The Stax software platform is consistently praised for being modern, intuitive, and easy to navigate. Its centralized dashboard simplifies managing transactions, running reports, and accessing customer data. ​Powerful Features: Users value the robust, all-in-one system that includes advanced invoicing, recurring billing, and "Text2Pay" options.

Pros

I enjoy using Stax payments because its transparent, subscription-based pricing model saves my business money. Instead of paying a percentage of every sale, I pay a flat monthly fee with 0% markup on interchange, which provides predictable costs and significant savings on high-volume transactions. The all-in-one platform is also incredibly user-friendly, integrating everything from invoicing and recurring billing to a virtual terminal in one dashboard.

Cons

Functionality of batch out process. Would be best if we received warnings before completing the batch

Switched from

[Merchant Centric](https://www.capterra.com/p/183975/MerchantCentric/)

Better service for our business and better cost of the payments

Review Source

tS

todd S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Stax rating and review"

April 27, 2026

5.0

After one month of using Stax as our merchant account provider, I can confidently say it has exceeded my expectations in nearly every way. The value proposition is immediately apparent — the subscription-based pricing model has delivered noticeable savings on transaction fees compared to traditional percentage-based processors, and those savings add up quickly for a business processing regular volume. The website is clean, intuitive, and easy to navigate, making day-to-day management straightforward even for someone who isn't particularly tech-savvy. What has impressed me most, though, is the reporting suite — the dashboards and transaction reports are detailed, well-organized, and genuinely useful for understanding business performance at a glance. If you're evaluating merchant account options and haven't looked at Stax, I'd strongly encourage you to do so. One month in, I'm a very satisfied customer.

Pros

The quick next day funding to my account and low transaction fees. Very easy to use website and customer tools

Cons

I did a transaction late Friday, and did not receive payment until Monday. So no payments on Sundays it seems, but that could be because of my bank.

Switched from

[Quicken](https://www.capterra.com/p/151854/Quicken/)

transaction fees were high with quicken.

Review Source

AS

Alan S.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Credit Card Processing"

December 2, 2025

5.0

Love the product and the service, the solutions are excellent, the interactive receipt and automated billing is really superior then other credit card solutions

Pros

The process to contact customer support went smooth once I reached a person. \[sensitive content hidden\] was particularly attentive and determined to assist. Stax is an excellent product that I would recommend to anyone from the credit card processing solutions to the staff that interact with you when you need support.

Cons

Effort needed to get to the correct customer support representative. Talking over the intrenet is a little more challenging then speaking directly with someone.

Review Source

WW

Wes W.  
Sales and Marketing Director  
Fishery  
Used the software for: Less than 6 months

### "Stax is Great For Small Business"

June 24, 2026

5.0

My overall experience with Stax has been great. It allows our small business to manage billing efficiently, and stay on top of accounts on the fly. Automatic transfers into our bank account has been wonderful as well, as it takes a step out of the process and doesn't need to be verified manually.

Pros

Stax is incredibly simple to learn and use, and allows for incredibly quick and easy invoicing. Technical support is also next to none. Any issue I run into is easy to solve with a simple phone call.

Cons

I wish the app were as functional as the website for sending new invoices. Creating a new invoice to send a customer is a piece of functionality that would be nice to have outside of the website, as the Stax app seems much more intuitive on a phone.

Review Source

Response from Fattmerchant

August 6, 2026

Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax &amp; earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

SC

Sarah C.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great Customer Service!"

October 24, 2025

5.0

\[sensitive content hidden\] customer service rep is a joy. Helpful, informative, extremely responsive. A credit to STAX!

Pros

Payment processing made smooth! It's important for our small business to save on business costs, Stax makes this possible

Cons

I think more customer service reps would be a good idea. Initially we were referred to Dejavoo and kept being disconnected, which was annoying.

Switched from

[Genius](https://www.capterra.com/p/195074/Genius/)

Heartland was too expensive and their customer service was not great. They used to have a rep on \[sensitive content hidden\] which was great, but they stopped that. Phone calls were difficult to make and response times were not good

Review Source

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